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Hotel Emporio Zacatecas

Certificate of Excellence
Avenida Hidalgo No. 703 | Historical Center, Zacatecas 98000, Mexico
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Hotel Emporio Zacatecas
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Ranked #2 of 36 Hotels in Zacatecas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
ElisaGarza Monterrey, Mexico
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monterrey, Mexico
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel twice, and both times have been excellent. The rooms are very nice, clean and the location is perfect, right in front of the cathedral. The staff is great, very helpful! I highly recommend anyone visiting Zacatecas to stay in Emporio.

Was this review helpful? Yes
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Miss Garza: Is a pleasure to recieve comments like your's. Thanks for choose Hotel Emporio Zacatecas for your visit in our State. We work every day to get guests like you. We hope to see you soon, in your Hotel. More 

South Egremont, Massachusetts
Top Contributor
120 reviews 120 reviews
50 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed March 29, 2015 via mobile

We spent 1 night here and we're totally disappointed. Nice new everything but our room was extremely small and dark. Adequate but hardly worth $200usd per night 7' ceilings throughout. Advertised with balconies where none exist. We move to Quinta Real. Wow what a difference. Large spacious rooms. Mexican hacienda feel. Everything the Emporio was not and for a lot... More 

Was this review helpful? Yes
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Mr. Stanley: Really we sorry about your opinion about the Emporio Hotel, the balcony we offer, are with view, we undertand, you wanted change your room 'cause the noise in the street couldn't be pleasure in your stay. We don't have balcony in all the interior rooms, in that weekend we were at 100%, so we didn't have a... More 

Gto,
Contributor
14 reviews 14 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

This hotel is comfortable and central to various attrections for tourists. The food in the restaurant is nothing special, but there really is nothing better within walking distance. We do not like to drive in a strange city so we usually just park at the hotel and roam. There is plenty to see around the hotel - arquetecture is fabulous.... More 

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Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest: We're so glad you choosed Emporio Zacatecas as your Hotel, all the comments are important for us. For your next visit, we can give you a diffent options to eat regional food, or and other important places around the hotel. Thaks for your visit, we hope to see you soon. More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 12, 2015 via mobile

Turned up early morning after a flight from hell, and check in was fuss free, the room was well appointed and afforded me the hour of sleep I was able to grab. Buffet breakfast was good with tasty Mexican choices alongside more familiar fare. Overall, a place I'd recommend

Was this review helpful? Yes 3
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear, Mr. Jason H: We are so pleasant have a comments like you, we are sure that we work every day to get a guest to rest in the best hotel in Zacatecas. Thanks a lot and we hope to see you soon. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

I've been going to this hotel for 20 years. Every time they surprise me with amazing service and food at their restaurant. The rooms are extremely clean, comfortable and nice. I highly recomend staying here, this will always be my hotel of choice.

Was this review helpful? Yes 2
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest: The comments you make of our hotel are so kind, and now we're conviced the all activities that we do every day is to get guests feel like at home, feel like you. We are glad you choose Emporio Zacatecas everytime. The Hotel wlcomes guests have loyal as you. See you soon. Thanks. More 

Vancouver
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 18, 2014

I stayed at the Emporio on a business trip for 6 days back in the spring. The room was on a high floor overlooking the inner courtyard, which at times was a little noisy. If there were a few tables of people drinking on the ground floor outside of the bar area the sound would rise like a funnel and... More 

Was this review helpful? Yes 2
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest: We're glad you chossed this hotel for your stay in Zacatecas, we understand the important that is the service, excellent service to our guests, obviously 'cause everytime that you want to visit Zacatecas we will the option. Everyday we work whith the personal that is in front of the guest also at the telephone, but definnetly, is necessary... More 

Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 18, 2014

We were tired after driving all day from Laredo, Texas so decided to eat dinnerin the hotel dining room. The meal was fine except for the distraction of 3 large television sets all with different programs. This is too nice a hotel to have a soap opera on one station, a soccer game on another TV and still another program... More 

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Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest, Thanks to chosse Emporio in your stay in Zacatecas, we're glad to recieve your comments, is important to know wich are the opportunities areas in the service. The signal system that we have on the TV is not available to have different programs in the TV's. Then we're going to put the attention to have the same channel... More 

Managua, Nicaragua
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2014

Right in front of the cathedral. With perfect view to "La Bufa". Service is good. Very nice interior and decoration. Clean rooms and very quiet. Unfortunatelly balconies were closed suring my stay but the view of the city from them is great.

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Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest: We apreciate your comments 'cause it's good for the hotel, the city and the other visitors that can read your comments and they know the kind of service in our hotel. We hope to see you again. More 

Guadalajara, Mexico
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 7, 2014

We were a group of almost 70 people visiting Zacatecas for three nights and four days. Our experience in the hotel was outstanding. The rooms are great, wonderful food, and amazing customer service. Basically, they did everything right. Whenever we needed to change our meal times they were flexible. When we made modifications to our meals, they were very accommodating.... More 

Was this review helpful? Yes
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review
Google Translation

Estimado Cliente DM: Enorme gusto recibir comentarios como el suyo el día de hoy estará colocado en todos nuestros tableros... More 

san benito
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

beautiful hotel, internet working perfectly. wonderful staff, best breakfasts, downtown, near the museums, stores, restaurants. one of the nicest places i visited. i have been there twice. luxury furniture. prompt service, really nice people. nice interior courtyard. wonderful cocktails. paradise ! i highly recommend it.

Was this review helpful? Yes
Emporio_Zacatecas, Director General at Hotel Emporio Zacatecas, responded to this review

Dear Guest: Really we apreciated your good comments, and we are glad that every time you visit Emporio Zacatecas, make you feel like at home. We hope to see you soon. More 

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