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The Grand Mayan Los Cabos

San Jose S/N | Campo de Golf Lote 12, San Jose del Cabo 234000, Mexico
The Grand Mayan Los Cabos
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643 reviews from our community

Traveler rating
    271
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    66
    35
    51
See reviews for
185
306
17
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

I booked 7 nights here through bookvip.com and it was excellent value for money. The entry and lobby were stunning, the 1-bedroomed suites spacious and well appointed. I knew there was some construction work still going on (post hurricane) when I booked the trip, but it really didn't bother me - they had it well sectioned off. I deducted a... More 

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Eagle, Idaho
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The service doesn't get any better than this, stand by the pool for a second and staff asks if they can bring you a lounge chair, deliver towels, followed by drink server, etc. Plus they were putting their hands over their hearts for a 'heartfelt thankyou' for coming after the hurricane. Beautiful resort & pools, within walking distance to the... More 

Was this review helpful? Yes 2
Appleton, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Filtered water throughout the hotel, every faucet, fountain, shower-everything is filtered so no worry about 'don't drink the water'. Outstanding food, atmosphere, pools, poolside environment, completely attentive staff, right on the ocean. Only negative was the vida "Personal Residence Club" hard sell; timeshare with a twist- The contracts are subject to Mexican law. DON'T DO IT!! Perfectly appointed throughout the... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand Mayan Los Cabos is a beautiful hotel/resort that has plenty of amenities on the premises. I stayed in a junior suite and the size was perfect for 2 people, however the junior suites aren't equipped for preparing meals although that didn't bother us because we were on a lazy vacation and had planned on having our meals out... More 

Was this review helpful? Yes 3
Holdingford, Minnesota
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from two weeks at the Mayan. The construction was still continuing but we received the comfort that we've always came to expect from the Mayan resorts. From the cleanliness of the resort, to the pool activities from Alyss and the cold drinks delivered by Edgar and staff,and the helpfulness of each and every employee assured us of what... More 

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The south wing is located in the middle of a construction site. The trucks come in from the back of your room and end up in front of your room. The hotel is working on dirt piles that create a lot of dirt dust that you can't avoid The adjacent south hotel is working on cement renovations which creates a... More 

Was this review helpful? Yes 7
Calgary.
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the resort after spending a wonderful week in Cabo San Lucas, wondering what to expect after reading all the negative reviews of the Grand Mayan before leaving Canada. The lobby is absolutely spectacular, the Mayan sculptures awesome, and the desk staff were pleasant (especially Paulina ). I had booked a two bedroom suite ( last October )... More 

Was this review helpful? Yes 3
Incline Village, Nevada, USA
2 reviews
5 of 5 stars Reviewed 3 weeks ago

They are doing extremely well with repairs after the Sept. Hurricane- Workers are there from early morning to late nite but watching the repairs being fixed outweighs the sometime noisy work- they are truly dedicated. Everyone is extremely welcoming. Same o same o about saving of pool chairs- some folks think it is their right! Also skip the pressured sales... More 

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Kelowna, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't stay here. The staff were rude, and the building felt cold and unwelcoming with constant construction. It has dark colours and the statues are enough to scare a small child. It was not relaxing whatsoever.

Was this review helpful? Yes 1
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My fiancé and I just returned from our week long vacation at the Grand Mayan and it was fabulous. While there is still construction going on to repair the damage done by the hurricane, it did not get in the way of our excellent stay at the resort. We still had a very nice view from the room and was... More 

Was this review helpful? Yes 6
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear NicoleKae519: Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Hotel Review Summarization

What travelers say

  • Happy Hour(18)
  • Very nice(9)
  • Timeshare presentation(7)
  • Time share(7)
  • Pool area(6)
  • Great food(4)
  • Mega store(4)
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