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Bel Air Collection Resort & Spa Los Cabos

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Carretera Transpeninsular Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409, Mexico (Formerly Playa Del Sol Los Cabos)
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Bel Air Collection Resort & Spa Los Cabos
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Bel Air Collection Resort & Spa Los Cabos
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gilbert, Arizona
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place was an awesome most relaxing place. The room was nice, always had a nice little dessert every night we came back. the service was fantastic, the restaurants were great, shout out to Alfredo at sushi bar, Emilio at the dinner restaurant and Oscar our pool server, always there when our drinks ran out..and who could forget Christian the... More 

Was this review helpful? Yes
Los Cabos, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Room is air conditioned and comfortable, views are spectacular if you have a water front view...the housekeeper bring us a sweet everyday. Rooms spacious. Best to have your car rental as not much to walk to, except the resort restaurants and pool and beach. Beach is off limits for swimming. Tides are unpredictable. Best go on the other side of... More 

Was this review helpful? Yes 1
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear guest Thank you very much for your comment We definitely are so proud making a memorable stay of all our guests, continuing to improve our facilities & services day by day, we will be more than happy to host you again in your next trip. Sincerely More 

Wheeling, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I loved my stay here last week. Rene was very helpful at getting me a great room with a beautiful view where I could watch the jumping stingrays in the evenings. All of the staff was very courteous and helpful at all times. Many even called me by name. Carlos gave me some great tips about traveling up the East... More 

Was this review helpful? Yes 1
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear guest Thank you so much for commenting about your stay at Bel Air Resort & Spa Los Cabos. It is so wonderful to read that you had a great experience at our resort enjoying the excellent service from our friendly staff, . this kind of comments inspire us to keep doing our jobs better for the most important goal... More 

Fresno, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

50/50 with the service staff. Didn't mind the last deluxe studio at resort by the construction site, might visit again when I'm Rich(sarcasm) by the reviews I expected the worst got mediocre. The area is very nice!

Was this review helpful? Yes 1
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear Guest Thank you for your comment. Our greatest commitment is to improve every day and achieve memorable stays for all our guests As innovators we are thinking to provide our guests an unforgettable vacations with a 70 new spacious suites including 10 swim up suites focusing in our guests needs. We hope to have you back in the near... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

We just returned from out 5 day trip and couldn't be happier with the choices we made. Rene made sure we arrived OK and supplied us with a transportation service, round trip. We had a great room with a fabulous view! We opted for the all inclusive, and for us this was the perfect choice. Eduardo, Christian,Oscar, Juan and Ronald... More 

Was this review helpful? Yes
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear Deanna, Thank you for taking the time to share with us your experience about your last stay in Bel Air Resort & Spa Los Cabos. It is so wonderful to read that you had a great experience at our resort full of relaxation and comfort, enjoying the excellent service from our friendly staff, this kind of comments inspire us... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Stayed 3rd week of June. We got 3 rooms , all were very nice updated rooms. AC worked in all of them and wifi always connected and beds were comfortable. Not sure if we got lucky since reading the other bad reviews. If we had any issues they would take care right away. All the staff was excellent from check... More 

Was this review helpful? Yes 2
BelAirCabosGerencia, General Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear guest We would like to thank you for your comment We definitely try hard to make a memorable stay of all our guests, continuing everyday to improve our facilities & services. all our staff will be more than happy to host you again in your next trip Cordially More 

Barcelona, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Bel Air in a beautiful 1 bedroom, 2 bath suite with full kitchen overlooking the beach. There is another building closer to the highway that looks older and probably noisier with not much of a view for most of the rooms. Our room was in great shape, with the only complaint being the smallish TVs in the... More 

Was this review helpful? Yes 4
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear David We appreciate your kind comment about your stay at Bel Air Resort & Spa Los Cabos Our permanent commitment is to continue improving facilities & services for all our guests and make your stay unforgettable. We definitely will be happy to host you again in your next visit to Cabo also Bel Air Sincerely More 

Allen, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the beginning of June. Pros: Service was fast and good. Rooms clean. Staff was helpful and tried to accomodate our needs. We didn't have to wait for anything; someone always ran to get it for us. Special Thanks to Aaron; he always checked on us and offered some help which made our stay more pleasant than it would've... More 

Was this review helpful? Yes 4
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear Guest , Thank you so much for commenting about your stay at Bel Air Resort & Spa Los Cabos. We really thank you for your kind comment about the staff and the service they provide to you .Our commitment is to continue improve in facilities & services for our guests and make a memorable stay. We definitely will be... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My recent experience at the Bel Air Collection Resort & Spa Los Cabos was undoubtedly the most horrifying hotel experience I’ve ever had - and I’ve stayed at a LOT of hotels! When planning this last-minute solo trip to Los Cabos, I chose the Bel Air because the nightly rate seemed reasonable and the location was beachfront. However, I quickly... More 

Was this review helpful? Yes 10
BelAirCabosGerencia, General Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear Elizabeth Thank you for your comment Please accept our sincere apologies to all inconveniences It is strange that you have not received a response to your concerns since we have a special Liason service with a express commitment to assist every question, need or complaints from our guests during their stay, we sorry that even to do our best... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 5 weeks ago

PROS: The food was good, the staff was nice (mostly), the beds were comfortable CONS: Everything else about the hotel. THE SHORT STORY • Originally told no A/C in our room and they couldn’t do anything, Magically found us a new room when asked to speak with manager. • First room was VERY OLD, stained couches, stained curtains, broken curtains,... More 

Was this review helpful? Yes 9
BelAirCabosGerencia, Manager at Bel Air Collection Resort & Spa Los Cabos, responded to this review

Dear guest Thank you for your comment Please accept our sincere apologies, we sorry that despite all our daily efforts to provide you a very good service during your entire stay unfortunately wasn't enough to keep you comfortable and satisfied. Also, since our commitment is improvement continuous, we still working on it and in the future we can have the... More 

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