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Hyatt Ziva Los Cabos

4.5 of 5 Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
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Hyatt Ziva Los Cabos
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Hyatt Ziva Los Cabos
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965 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Ziva Los Cabos
See the most recent reviews
Rome, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2014

As a family with a two year old- this hotel had something for everybody. We were very satisfied with everything from soup to nuts! . The staff were wonderful including the lovely hostess Nayeli Dirzo Diaz who greeted and accommodated us daily with a smile at the dining room as were the musicians who allowed our son to join in... More 

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It was a pleasure to host you, many thanks for your comments. We are pleased to know that we create a memorable experience and that you felt like home, your completely satisfaction is our main goal. Many thanks for the time you took to enlist all the activities and facilities that you enjoyed the most, your comments are... More 

Richmond, B.C., Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 25, 2014

My wife and I got to San Jose the day before Hurricane Odile landed in Los Cabos. The experience wasn't one that we were counting to have and the situation was trying as well as scary for all the people that like us got caught in the storm. The only bright side to the experience was the hotel staff, who... More 

Was this review helpful? Yes 11
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, There are no words to express our appreciation for your kind words and support, in this moments your good wishes and gratitude are our motivation to recover our Hotel and this beautiful destination. All our associates are receiving help and the resources to recover their homes and together we will keep working with the same energy and enthusiasm... More 

Schaumburg, Illinois
1 review
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 23, 2014

I just wanted to say that I am very disappointed with Hyatt. I had a wedding scheduled for October 4th, 2013 and had about 30 rooms booked for our guests, all paid for. Due to the hurricane, we had to cancel 2 weeks before our arrival date. Unfortunately, none of their other destination hotels were able to accommodate us, either... More 

Was this review helpful? Yes 14
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, As you well know Los Cabos was badly damage for the Hurricane Odile and our property has several damages as well, we are working to rebuild our hotel as soon as possible but unfortunately will be not possible for your wedding date. We truly appreciate your preference and confidence to celebrate such important event with us, we wish... More 

Eden Prairie, Minnesota
Top Contributor
71 reviews 71 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 23, 2014

Nice stay at a larger all inclusive hotel! The hotel was clean with good food and service. Room: A friend and I stayed in Room 3430 which is a Double Double with great view of the ocean from the balcony. The room was spacious and had a jacuzzi tub. The room was cleaned in the morning and the mini bar... More 

Was this review helpful? Yes 3
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It was our pleasure to host you. We are glad to know that had an excellent time and enjoyed our facilities. Your comments helps us to keep improving, we are committed to give our guest the best service and quality. We really appreciate your gentle words. Best Regards Francisco J. Silva General Manager Hyatt Ziva Los Cabos More 

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 23, 2014

Hyatt Ziva was amazing. The pools and grounds were impeccable, the rooms were clean and comfortable (with a full size bath tub and shower) and the food was excellent. Each restaurant had it's own unique flavor which is hard to capture at an all-inclusive resort. The view from the Lobby was an amazing way to start our vacation. The staff... More 

Was this review helpful? Yes 2
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We want to thank you for the time you took to write your experience with us. We appreciate the kind words that you use to describe our staff, our excursion desk is always attentive to provide the best service, Sabel, Sandra and Isela will always recommend our guest the best activity to enjoy this beautiful place. This is... More 

Corona, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 22, 2014

We arrived at the Hyatt Ziva September 11th and was extremely impressed with how nice the property was. The bedroom was very well air-conditioned and impeccably clean. The breakfast and lunch buffets were so so, but the A La Carte restaurants were all really good. We were able to try all of the restaurants even though we only stayed for... More 

Was this review helpful? Yes 3
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Thank you for all your support and kind words, there are no words to express our appreciation, we have the fortune to have excellent human beings as associates that took care of all our guest during such unfortunate experience. Los Cabos will recover soon with the help and hard work of all our beautiful people and we will... More 

Port Moody, Canada
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 21, 2014

We stayed and had an amazing time at Hyatt Ziva in September, 1st-8th. We had mixed feelings about the resort after reading some negative reviews, but everything changed the moment we got there. Nothing to complain about, really. We had a swim out suite with access to the adult-only pool, in building 3. Very quiet oasis with it's own pool... More 

Was this review helpful? Yes 8
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly appreciate your comments and recommendations, we are working to recover our beautiful property as soon as possible. Many thanks for mentioning all the associates that contributed to make your stay more than perfect, we are committed to create memorable experiences and the best quality in all our services. We hope to have another opportunity to host... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014 via mobile

My husband and I arrived on Sat Sept 13th...we were greeted and instantly treated with such kindness! We loved every aspect of the hotel, from the staff, to the room, to the beautiful ocean view! We were able to enjoy about a day before the hurricane hit...I cannot tell you how awesome all the Hyatt Ziva employees were...they worked sun... More 

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, On behalf of all the Hyatt Ziva Associates I want to thank you for your blessings and sincere words, all of us are very thankful with your comments. It is pleasant to learn that you are safe at home and that you are having a great time with your family, we are working as the great family that... More 

Virginia Beach, Virginia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 20, 2014

I arrived at the Hyatt Ziva on September 13th expecting a wonderfully relaxing retreat in an ocean view suite until checkout on the 18th. I was not satisfied with my suite, but Laurie worked with me to find a suite I liked. Never had management send me on "go sees" to make sure I liked the room before changing to... More 

Was this review helpful? Yes 7
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It is pleasant to learn that you enjoyed our facilities but at the same time we are very sorry for the inconveniences that occurred with the Hurricane Odile. Your kind words help us to continue working in order to rebuild our beautiful property and being able to provide our services as soon as possible. There are no words... More 

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

There are so many good things about this place and the people who work here! I'll start with the wedding, we were married there 8/30 and everything went as planned. Ariadna, the wedding planner, was exceptional! She was extremely helpful and organized. I'd recommend anyone looking to have a destination wedding to consider Hyatt Ziva. They made my day very... More 

Was this review helpful? Yes 6
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Please allow us this opportunity to thank you for sharing with us a very special moment. Our Resort has become the perfect place to celebrate important occasions like your wedding and as you said we have the best wedding planners, they will make sure, as Ariadna did, that every detail works as you were planned. It is pleasant... More 

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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 619
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#5 Romantic Hotel in San Jose del Cabo
#6 Family Hotel in San Jose del Cabo
#7 Luxury Hotel in San Jose del Cabo
#8 On the Beach Hotel in San Jose del Cabo
#8 Spa Hotel in San Jose del Cabo

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