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Hyatt Ziva Los Cabos

4.5 of 5 Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
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Hyatt Ziva Los Cabos
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Hyatt Ziva Los Cabos
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949 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Ziva Los Cabos
See the most recent reviews
Port Moody, Canada
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed and had an amazing time at Hyatt Ziva in September, 1st-8th. We had mixed feelings about the resort after reading some negative reviews, but everything changed the moment we got there. Nothing to complain about, really. We had a swim out suite with access to the adult-only pool, in building 3. Very quiet oasis with it's own pool... More

Was this review helpful? Yes 8
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly appreciate your comments and recommendations, we are working to recover our beautiful property as soon as possible. Many thanks for mentioning all the associates that contributed to make your stay more than perfect, we are committed to create memorable experiences and the best quality in all our services. We hope to have another opportunity to host... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I arrived on Sat Sept 13th...we were greeted and instantly treated with such kindness! We loved every aspect of the hotel, from the staff, to the room, to the beautiful ocean view! We were able to enjoy about a day before the hurricane hit...I cannot tell you how awesome all the Hyatt Ziva employees were...they worked sun... More

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, On behalf of all the Hyatt Ziva Associates I want to thank you for your blessings and sincere words, all of us are very thankful with your comments. It is pleasant to learn that you are safe at home and that you are having a great time with your family, we are working as the great family that... More

Virginia Beach, Virginia
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived at the Hyatt Ziva on September 13th expecting a wonderfully relaxing retreat in an ocean view suite until checkout on the 18th. I was not satisfied with my suite, but Laurie worked with me to find a suite I liked. Never had management send me on "go sees" to make sure I liked the room before changing to... More

Was this review helpful? Yes 7
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It is pleasant to learn that you enjoyed our facilities but at the same time we are very sorry for the inconveniences that occurred with the Hurricane Odile. Your kind words help us to continue working in order to rebuild our beautiful property and being able to provide our services as soon as possible. There are no words... More

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

There are so many good things about this place and the people who work here! I'll start with the wedding, we were married there 8/30 and everything went as planned. Ariadna, the wedding planner, was exceptional! She was extremely helpful and organized. I'd recommend anyone looking to have a destination wedding to consider Hyatt Ziva. They made my day very... More

Was this review helpful? Yes 6
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Please allow us this opportunity to thank you for sharing with us a very special moment. Our Resort has become the perfect place to celebrate important occasions like your wedding and as you said we have the best wedding planners, they will make sure, as Ariadna did, that every detail works as you were planned. It is pleasant... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I could write all day about how awesome this trip was. From the time we checked in until check out, the service was amazing. Some of the highlights: Food/Drinks: all of the restaurants are top notch. I am a big foodie and these restaurants pleased my palate. Anybody from anywhere should be able to find something they like. However, the... More

Was this review helpful? Yes 3
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Our main goal is to create memorable experiences to all our guest, many thanks for taking a moment to share your comments with us. We appreciate the time you took to mention all the staff that contributed to make your stay more than perfect, they strive every day to make feel all our guest like home and they... More

vienna austria
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Me and my boyfriend stayed at the Hyatt Zivia during Hurricane Odile. Before the hurricane the service was amazing however, during and after the hurricane the service was something like I have never experienced before. Most of the staff lost their homes however, WE were their priority. They saved our lives and ensured we were as comfortable and safe as... More

Was this review helpful? Yes 7
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We are fortunate to have excellent human beings as part of our associates, I am very grateful that you took the time to mention them one by one and the great work they did during this difficult time, definitely our priority was to look after each other and keep us calm and safe. With the same enthusiasm and... More

San Diego, California, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For our first vacation in three years, we decided to come to the Hyatt Ziva in Los Cabos after looking at pictures and reading the reviews on Trip Advisor. We had never stayed at an all-inclusive resort, and it sounded too good to be true. When we arrived, we were greeted by smiling employees who took our bags and offered... More

Was this review helpful? Yes 3
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, There are no words to express our appreciation for your kind comments and the time you took to mention every detail that made your stay more than perfect. Our commitment is to create for all our guest the best memories during their stay in our Resort and we work every day to achieve it. Thank you for mentioned... More

San Diego, California
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I just returned from a stay here. I was greeted upon arrival by a terrible hurricane but the staff there was a redeeming factor. We were without water and electricity except for the auxiliary power from the hotel (one of the very few in Cabo with this amenity). The hotel employees were absolutely exceptional in their service during and after... More

Was this review helpful? Yes 14
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We are very sorry that you could not enjoy your vacations as you were planned for the hurricane Odile, our associates deserve all the recognition for their great labor during the unfortunate natural disaster, always attentive to our guest safety and comfort. We truly appreciate your comments and encourage words, right now there is no better motivation to... More

California
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We booked our trip with 2 other family members and had everything noted for ungraded rooms and all of us to be together. First impression of the front desk staff was horrible! Miguel, who surprisingly was the front desk supervisor was absolutely rude and had awful customer service to not only me and my family but also to my sister-in-law... More

Was this review helpful? Yes 6
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Thank you for taking a moment to write about your visit, we appreciate your kind comments. we have reviewed all your points, our Front Desk Manager will take the proper actions to avoid our guests have that perception of his staff, your comments are very important to us since they tell us what areas we need to improve... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2014 via mobile

The hotel Service is very good and we recommend it if you travel with children, kids club is great. You have Restaurants and buffet with great quality and many options, pool area is clean and have a kids pool

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It is pleasant to know that you had an extremely great experience with us. Our staff truly cares for our guests especially with the little ones reason why we created a special area for them. It is great to learn that you enjoyed all our facilities and services. We appreciate your kind comments and recommendations and we hope... More

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Additional Information about Hyatt Ziva Los Cabos

Address: Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
Phone Number:
Location: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Ziva Los Cabos 4.5*
Number of rooms: 619
Reservation Options:
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Also Known As:
Barcelo Los Cabos Palace Deluxe Hotel San Jose Del Cabo
Barcelo Hotel Los Cabos
Barcelo Resort Los Cabos
The Grand Baja
Hyatt Ziva Los Cabos San Jose Del Cabo

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