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Hyatt Ziva Los Cabos

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Paseo del Malecon l-5 D, Fonatur Zona Hotelera, San Jose del Cabo, Mexico (Formerly Barcelo Los Cabos Palace Deluxe)
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Hyatt Ziva Los Cabos
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Hyatt Ziva Los Cabos
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976 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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There are newer reviews for Hyatt Ziva Los Cabos
See the most recent reviews
Frisco TX
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 12, 2014

The Hyatt Ziva is exactly what you see in pictures very elegant, staff is out to please and make your stay memorable. Since our stay was a last minute special on Expedia we flew on Spirit, since I work for another carrier and I was a paying passenger on this trip I would like to say I was even surprised... More 

Was this review helpful? Yes 2
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly value your comments and your preference. We are pleased to know that you enjoyed the food in our spectacular restaurants but most of all the friendliness of our staff. We love to provide the most comfortable facilities to all our guest and make them feel like home. We are looking forward to see you again. Best... More 

azusa
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 11, 2014 via mobile

Never drawn to staying at an all-inclusive, but we were going to be traveling with 3 adults & 5 kids, so it seemed the easiest solution. So glad we tried this place. Setting was beautiful, service was excellent, and the food was fantastic! All in all, better than we could have imagined it would be. The kids are already asking... More 

Was this review helpful? Yes
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly value your comments and your preference, we are pleased to know that you had a great time during your recent visit. Our facilities and services were created to pamper all our guests and make them feel like home. We love to play a part in making a special and memorable moment for you and your family,... More 

San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

With very hospitable staff and good service, Hyatt Ziva is a nice place to come with your family and relax. As an all-inclusive resort, you do not have to worry about food or drinks, only about your weight and sun-screen. Restaurants are good, with variety of choices - make sure you arrive early, though. In the evening, it is not... More 

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It is truly pleasant read such kind review. We are delighted to learn that your time with us was an exceptional experience. While you are having a relaxing time and enjoying the perfect Cabo weather our associates love to pamper all our guests making them feel like royalty with attentive and kind service. We hope to see you... More 

Prince George, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

By far the best vacation experience I've ever had. Amazing staff, amazing resort, amazing experience. Thank you so much for making our experience so wonderful. Will definitely return and have told many about our fantastic experience. See you again soon!

Was this review helpful? Yes 2
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We would like to express our appreciation for your kind comments. One of our main goals is to fulfill our guest expectations, always trying to create unique and memorable moments. We are glad that you had a wonderful time with us. We are looking forward to see you soon. Best Regards Francisco J. Silva General Manager Hyatt Ziva... More 

Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 2, 2014

We had very little expectations from this resort as we where essentially stuck going there for a wedding. We where pleasantly surprised, the food and drinks where excellent. great rooms,clean grounds. kids club and kids pool in disrepair. beach useless good service pools are very poorly maintained with people vomiting in them and sticky floors from sunscreen residues,I'm not sure... More 

Was this review helpful? Yes 2
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly value your kind comments and your preference. Thank you for share your comments. We want that all our guests take the best memories and experiences from our Resort, our service and the friendliness of our staff, from the first to the last moment we strive to create a unique atmosphere to make feel all our guest... More 

Vallejo, California, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 29, 2014 via mobile

Was here the first week in August with our family. We loved the hotel. Pretty close to the airport (about 20 minutes away), the hotel was very nice and clean! The check in process was the only area where the hotel needed improvement. The guy at the front (can't remember his name) was rushing us through the process, even though... More 

Was this review helpful? Yes
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Your perceptions with regards our service helps us to continue improving, we appreciate the time you took to write your comments. Many thanks for your suggestions, your feedback let us know the opportunities that we have to fulfill all our guest requirements. We hope to have another opportunity to host you in the near future. Best Regards Francisco... More 

Saint Joseph, Missouri
1 review
5 of 5 stars Reviewed October 28, 2014

During our stay at the Hyatt Ziva the staff when out of their way to insure that we received anything that we wanted. This is a beautiful property full of excellent people that will make your trip unforgetable.

Was this review helpful? Yes
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, Thank you for sharing with us you experience at Hyatt Ziva los Cabos, your opinion is very important for us, it help us to keep improving day by day, your kindly words motivate all of our associates to work and achieve the satisfaction of our guests. We will continue working hard to recover our beautiful property and keep... More 

Top Contributor
107 reviews 107 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 22, 2014

Ok let me start by saying the only reason I don't give this resort a perfect score is because after a long day of flying I got to the hotel about 9 pm and was told that my room wasn't ready so I had to wait an hour so my room would be ready for my family and I. After... More 

Was this review helpful? Yes 2
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We enjoy reading about the things that you enjoyed the most, Los Cabos offers a wide variety of beautiful sceneries an activities for all ages, all our areas were created for you comfort and we are happy to learn that your stay with us was as you planned. I am sure the next time will be even better,... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2014

OMG! this hotel was the best! Food was out of this world! High Class waiters and staff! They pulled your chair out before you sat at the buffet or out for dinner and they draped your napkin over your lap and carried your plate to your table!!! I felt like a Princess! They had a wonderful dinner at the beach... More 

Was this review helpful? Yes 1
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, It was a pleasure to play a part in making your experience as you were planned, thank you for sharing your comments. Nobody should leave Los Cabos without visit the Arch, definitely an example of the natural beauties that this destination has to offer. We are delighted with your kind comments, our associates are committed to offer unique... More 

Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2014

We stayed here in January 2012 with about 40 other friends when it was part of the Barceló chain. It was our first time in Cabo and first all-inclusive and it set the bar so high for us. We got engaged this year and decided almost without hesitation to get married at this resort, now as a Hyatt. I know... More 

Was this review helpful? Yes 3
HyattZivaCabos, Director General at Hyatt Ziva Los Cabos, responded to this review

Dear Guest, We truly appreciate your kind words and the time you took to share them. It is very sorry that this unfortunate event caused the cancellation of such important day that you had chosen to celebrate with us, we are working hard to recover this beautiful resort, as we love to serve we cannot wait to keep offering the... More 

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