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Royal Solaris Los Cabos

3.5 of 5
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Blvd. San Jose | Campo de Golf, San Jose del Cabo 23410, Mexico
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Royal Solaris Los Cabos
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Ranked #21 of 39 Hotels in San Jose del Cabo
A recent review
5 of 5 stars reviewed yesterday
DebMMc Westminster, Colorado
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3,883 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed yesterday NEW

Late 30's So many bad reviews on other (Google) websites...unfortunately I have to agree! Its not "most" of the workers fault! Most of them are very nice! It all falls on management and owners! Food is sub par! Pool is dirty (food,trash ect) needs to be maintained constantly and bath water temp (not refreshing at ALL)...also kid accident that they... More 

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Westminster, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

Alejo was our Families Wonderful Waiter. We first met him the evening before Hurricane Odile. He was kind, fast and worked so very hard to show us a good time. We were all so happy to see him when we all just revisited Royal Solaris. To see our Wonderful Amigo again, was like seeing a member of our Family. Alejo... More 

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Denver, Colorado
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were picked up right away at the airport and received great personal attention the moment we walked into the lobby from Giorgio at the Royal Solaris. He took great care of us with our room accommodations, made sure we knew about all the nightly shows and attended to every request we had. I highly recommend the Royal Solaris for... More 

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SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

Thanks for your 5 star review! Be sure Giorgio will be recognized for his excellent work! Hope to see you soon again in paradise! Regards Hoteles Solaris de México ^G More 

Austin, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 4 days/3 nights. I am mid-30's Mom who went away for a "girls" vacation to sleep, drink & be lazy. I was nervous about what I had read, in regards to the negative reviews. I am so glad I ignored them. Amazing drinks, good food, easy to make reservations for Marco Polo (called once at 11am & once... More 

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SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

It is so wonderful to read that you had a great experience at our resort enjoying the excellent service from our friendly staff, . this kind of comments inspire us to keep doing our jobs better for the most important goal for us, you, our guests. Our target is make you feel happy, comfortable and deliver you wonderful experiences and... More 

Westlake, Louisiana
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

food was average, if you were not a "member" forget getting reservations in the better restaurant. we got bumped when it filled up. no alcohol in the drinks, you can drink them all day and still stay sober! the wifi is $15.00 per day which is a rip off. went to get our boarding pass printed up and front desk... More 

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SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

Thank you for your comments. We are sorry to read about the inconvenience you experience at our hotel. Please know that we take comments like yours seriously and that we have addressed them with the respective department, as we strive to provide a seamless experience to all of our guests. Also, thank you for the compliments on our staff. They... More 

Dallas, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

We thoroughly enjoyed our stay at Royal Solaris Los Cabos. I attribute this mostly due to the AWESOME employees at the resort. Everyone there was kind, helpful and very accommodating. Carlos and Alex are the best servers. Also definitely worth mentioning are Oscar, Josue, Isidrio. The beach is beautiful. It is not safe to swim in, with the powerful waves... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had the best time on our honeymoon! We were able to use my husband's parents time share so we got the member treatment. We have visited the GR Solaris in Cancun as non-members and trust me you want to become a member! During our stay in SJ Cabo, Karina, our member service rep was beyond amazing! She was so... More 

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Los Angeles, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the resort for 5 days last week. Pretty nice place. kids had fun in the pool and the kid's area. The food is a bit limited. But, the alcohol seems great - we don't drink too much though :-) The hotel makes a strong push to draft you into the member. Our representative, Claudia was amazing. Great... More 

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SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

We are delighted that we exceeded your expectations and offered you a good experience. We are thrilled that you enjoyed the spacious accommodations and kids areas. Also, we appreciate your suggestions for improvements that could be made to enhance our guests' experience, and be sure we will share your feedback with our team. I hope that these shortfalls don't deter... More 

Erie, Colorado
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have been there 6 times now & we still totally enjoy our stay. In spite of my injury the 1st day we had a great time. I wasn't able to do things that involved walking (i.e. zipline) but had a great time at the pool area meeting new & old friends. Our main reason for visiting in Royal Solaris/Cabo... More 

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

Thanks for your 5 star review! All our workers will be recognized, we wait you next year and have a quick recovery! Regards, Hoteles Solaris de México ^G More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Nothing negative to say about this resort except to bring your own hair dryer if you have long hair. The staff, entertainment, food, activities, rooms are simply superb. The staff made this a wonderful vacation for my family and I. We would love to make this our vacation annual spot. Thank you Royal Solaris for giving us such wonderful memories.

Was this review helpful? Yes
SolarisHotels, Social Media Manager at Royal Solaris Los Cabos, responded to this review

We are happy to hear how much you enjoyed the food, service, and location of the hotel. We value your opinion, and are always looking for ways we can improve the guest experience. We hope you stay with us again during your next trip to the area. Hoteles Solaris de México ^G More 

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