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One & Only Palmilla Resort

Certificate of Excellence
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Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
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One & Only Palmilla Resort
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One & Only Palmilla Resort
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911 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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    (911)
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    (211)
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Prairieville, Louisiana
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first visit to Palmilla. From the moment we walked out of the airport and were greeted by the staff - the trip was off to the right start. We had cool towels and cold water plus free Wi-Fi on our 20+ minute drive to the resort. We were then greeted by their perfected margarita. Check in is... More 

Was this review helpful? Yes 1
Wellington, New Zealand
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We first arrived at the Palmilla on Saturday having spent 3 days on the pacific side at a different resort. We were unsure of what to expect but were blown away from our first steps off our shuttle. Greeted with frozen popsicles and a personal tour followed by check-in in our room by our butler it was marvelous. We were... More 

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Hidden Hills, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we exited through customs on our first trip to Cabo and were greeted by name by the One & Only ("OO") host and driver until the moment we went back through customs on the way home, we were treated with the most courteous, genuine, kind and sincere staff we have ever experienced at a resort or hotel... More 

Was this review helpful? Yes 2
OOPalmilla, General Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for reviewing your first visit to One&Only Palmilla. Nothing inspires us more than knowing the efforts of our staff to fulfill your every desire was noted. We appreciate the time you have taken to note all of the individuals who made your stay unforgettable, and we will be sure to pass your kind words along.... More 

Dallas, TX
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Being a frequent traveler to Cabo, I was really looking forward to staying at this hotel. We encountered glitch after glitch the entire stay....from used dirty tea cups and plates when we first checked into the room, sporadic butler service (we thought we were supposed to get daily snacks and menus), keys which NEVER worked more than one time (it... More 

Was this review helpful? Yes
OOPalmilla, General Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us. While we are pleased that you enjoyed our views of the Sea of Cortez and our staff’s dedication, we regret that you encountered some uncharacteristic lapses in service. Please rest assured that we have taken note of your concerns, and plan to use your feedback... More 

Lancaster PA
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from our 9th trip. We have been going generally once a year at least since 2008. We were very anxious to see the changes made while the resort was closed for the Odile cleanup. We were extremely pleased with them. We are generally averse to change, particularly since we were so fond of the décor of the... More 

Was this review helpful? Yes 3
OOPalmilla, Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, It was truly delightful to read your review of our “return,” and for sharing your conclusion that we are reenergized and ready to once again wow our guests. Our goal in redesigning One&Only Palmilla after Hurricane Odile was to seize every opportunity we could find to fine-tune our service and accommodations. Along with our newly designed guest... More 

Hong Kong, China
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This is my first trip to Mexico and my first stay at the one and only resort group. As an OCD person myself, this resort exceeds my expectation in terms of the cleanliness, decor and services. They have their staff to check and clean up the beach everyday. No wonder the pelican beach is soooo clean! The resort has just... More 

Was this review helpful? Yes
OOPalmilla, Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for counting One&Only Palmilla among your annual vacation resorts. It was an honor to provide your first experience with a resort group, and we are pleased to hear that we exceeded your expectations. We understand that value is of the utmost importance to our guests, which is why we always strive to provide the highest... More 

New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We didn't expect to fall in love with the One and Only Palmilla, especially in the heat of June, but we did. What a wonderful resort - unbelievable service, a beautiful property (especially after last year's severe hurricane) and amazing food. While this was an off-peak time (early June), my husband and I and our two boys (10 and 13... More 

Was this review helpful? Yes
OOPalmilla, General Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share such a detailed and thoughtful review your family’s trip to One&Only Palmilla. You sound like a well-traveled, adventurous family, and we hope we were able to delight and surprise you at every turn. While we are fully functioning, there are still a few details we are adding each and... More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I are currently staying at the One & Only at Palmilla for our 30th wedding anniversary. The resort has been completely renovated since the hurricane in 2014 and it is truly 6 star - accommodation, food, the amenities and most of all the service. Every interaction with resort staff has been perfect, truly. I can't recommend One... More 

Was this review helpful? Yes
OOPalmilla, Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for choosing One&Only Palmilla for your 30th wedding anniversary. We are glad to have had an opportunity to celebrate this amazing milestone with you! We were eager to invite guests back to see our latest look- truly, it was a blessing in disguise that everyone could evacuate our resort safely and we could fine-tune some... More 

San Francisco, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What can I say? One of the most beautiful places I have ever been to. This resort is called the one and only for a reason. When we arrived they knew exactly who we were and called us by our last names. How they knew? don't ask, I can't tell you... All I do know and cared about was the... More 

Was this review helpful? Yes 1
OOPalmilla, Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, Thank you for taking a moment to review your experience. Every day, we strive to live up to our name, and we are thrilled to know that you found our efforts to be successful. We know how important a fine first impression can be to an overall guest experience, so it was our pleasure to get to... More 

New Jersey
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the 5th trip in 8 years to Palmilla for my husband and I. What started out as a one-time splurge for our 10 year anniversary, has turned into what we now consider a necessary get-away every 1-2 years for our sanity! It's really a hike to get here from the east coast, and travelling back is not easy... More 

Was this review helpful? Yes 1
OOPalmilla, General Manager at One & Only Palmilla Resort, responded to this review

Dear Valued Guest, We cannot thank you enough for your detailed, thorough review. We trust future guests will be more informed thanks to the time you have taken to share your thoughts. We love that you consider us a “home” based on our décor and design. Rather than feel like you are returning to a resort, we want you to... More 

Hotel Review Summarization

What travelers say

  • Adult pool(5)
  • Very nice(3)
  • Foot massage(3)
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Hotel & grounds (112)
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One Bedroom Luxury Suite (42)
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Pool (4)
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The Hotel (16)

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