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Hotel Riu Santa Fe

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Camino Viejo a San Jose | Cabo San Lucas, Cabo San Lucas 23410, Mexico
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1 room 1 adult
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6,103 Reviews from our TripAdvisor Community

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Martintown, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I went to the Riu Sante Fe from January 28th, 2016 until February 4th, 2016. We had the most amazing time. Staff were friendly and very helpful. The room was very clean, the food was good (keeping in mind that there are over 2800 people, depending on the time you go to the buffet the quality is different but overall... More 

Helpful?
1 Thank APilon3
Kingston, Canada
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I've just returned from a great honeymoon in Cabo. Our stay at the Riu was wonderful, and the weather was perfect all 7 days. We travel each winter to an all inclusive and I can truthfully say this is in my top 3. The resort is not "fancy" so if one is accustomed to The Four Seasons, this may not... More 

Helpful?
Thank Jennylo80
Kelowna, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

my wife and I just returned from a 2 week stay at riu santa fe. Our second stay at the santa fe, it was better than our first stay, staff, food , and accomodations were as good or better than we remember. Our sunwing land crew were exceptional from arrival at the airport until our departure. My wife was on... More 

Helpful?
1 Thank ken t
Denver, Colorado
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our first time to the area and we loved the hotel, it had all the amenities we wanted and the food was unbelievable. Very accommodating staff and very clean. Will definitely come again. Loved that it was at the end of the strip so a little quieter but easily could still walk to the marina via the beach (30 min... More 

Helpful?
Thank SwissPatrick
Brantford
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We came with a large crowd of 16, for 3 couples it was their second time. Stolen property, cold food, nightly entertainment if you could hear or understand the MC's was terrible. Have travelled to other Riu's and many, many destinations but this was very dissappointing.We stayed in Building 7 with the ocean view which many did not have. Lizbeth... More 

Helpful?
Thank brian_dhall
Winnipeg, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The food variety and quality were very good. Bar drinks were also very good, they could get a better rum. The staff were were very good, hats off to Florennzo and Rosenberg. They made table service fun. The only negative was the beach at the front of the resort. The rough waters made any type of water activities impossible.

Helpful?
1 Thank Ken A F
Las Vegas, Nevada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Worst property ever. I had a maintenance person come into my room to fix my hair dryer that started smoking. My iphone 6 was in the bathroom. While I was sitting on the bed he stole my iphone. Upon our arrival we had no hot water, had to call 4 times, hair dryer starting smoking twice, no room service, no... More 

Helpful?
4 Thank Linda C
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We are deeply disappointed to find that our team did not... More 

San Francisco, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I thoroughly read reviews before arriving to the Riu Santa Fe, so I had mediocre expectations. Everything that you read about the cleanliness of the property is accurate the only downside is that some areas you walk in reek of vomit, likely from late night party-goers. I travelled with 22 other friends and stayed in building 6, this is closer... More 

Helpful?
2 Thank Guiade
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this review

Dear guest, Thank you for taking the time to write a constructive comment and for sharing your experience with us. We welcome feedback from our guests, since it gives us the chance to improve our hotel and service. We are sorry that you could not enjoy every aspect of your holidays at our resort. In order to fulfil every customers´... More 

Langley City, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My husband, 6 year old daughter, and myself visited Riu Santa Fe the last week of January 2016. The hotel property is very well kept, the staff are attentive, and welcoming! This is a FUN resort that is loud, so don't expect to have a quiet holiday here (instead go to the Riu Palace if you want that). As far... More 

Helpful?
2 Thank Tasha D
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this review

Dear guest, Thank you for taking the time to give us such honest and detailed feedback. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. In order to fulfill every guest expectations regarding food, our main buffet and specialty restaurants... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

The physical resort is very nice staff friendly and accommodating but here we go 1)the accommodations beds linens and so forth need updating, 2)towel policy is geared to inventory control vs guest comfort, 3) food is good but inconsistent and I must say nothing I ate was memorable I would not have expected this at a 4 star so there... More 

Helpful?
1 Thank Esteban a
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Santa Fe, responded to this review

Dear guest, Thank you very much for choosing the hotel Riu Santa Fe for your stay in Mexico. We appreciate the chance to respond to your feedback. As a service minded hotel chain it is very important for us that you kept our employees positive in your mind. We would like to apologise that you did not agree with our... More 

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