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Hacienda Encantada Resort & Spa

Certificate of Excellence
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Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
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Hacienda Encantada Resort & Spa
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Hacienda Encantada Resort & Spa
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1,135 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (385)
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Media, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

My first trip to mexico was ruined by Hacienda Encantada, because no other place in Mexico will measure up. My wife and I arrived early after a long travel day, which started at 5:30 am. I was hoping to at least be allowed to sit in the corner of the lobby while we waited for the late aftenoon check in.... More 

Was this review helpful? Yes 1
Hesperia, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Just returned from our vacation. The hotel is very pretty and it has the potential to be an excellent hotel, but the service made the entire stay very frustrating. The level of service was poor. It started with trying to get a high chair for my 22 month old. The first time it took them almost 30 min... that evening... More 

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear CelinaN I appreciate for taking the time to share your comments and experiences related to your last stay at our resort. Please accept our sincerest apologies for the inconvenience during your stay. We have every intention to address your feedback and provide the best solution available to handle things differently and also evaluating in what way we can prevent... More 

Myrtle Beach, South Carolina
Level Contributor
142 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place is brilliant! We got there early and the welcomed us, checked us in, gave us wristbands and took us to the oceanside pool bar to have lunch before our room was ready. This process was quick and easy. I'd say we had a drink in our hand within 20 minutes of arriving on property. The staff, the food,... More 

Was this review helpful? Yes 2
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear DavilaDC, Time is the most precious thing in the world because you only live once. That’s why I would like to thank you so much for taking part of your time to write such a nice description of how well your holidays went here at Hacienda Encantada. Nothing pleases us more than knowing that we have accomplished in offering... More 

Media, Pennsylvania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at Hacienda the week of July 11. I truly do not have one negative thing to say about our stay. The room was beautiful and clean! We had a slight problem in the bathroom and it was fixed right away! The view was priceless (request a high floor for the better view) The service was... More 

Was this review helpful? Yes 2
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear Ajmshorty, It is always gratifying to hear how well our guest experience went. You don’t have to thank us, is all the way around, we have to thank you for letting us host such special holiday and also for taking the time to write such nice comments about us. Your happiness, comfort and satisfaction are our main priorities. We... More 

Mackay, Australia
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Its was a beautifully decorated resort estate, Margaritas on arrival, and stunning views. Rooms were authentically decorated, which I loved how ever the rooms need more attention. There spiders in our cupboards, the toilet was whistling constantly, the TV didnt work properly. We were promised someone was coming to fix these things but it never happened. The noise was also... More 

Was this review helpful? Yes 2
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear Natalie A, Thank you very much for your review and point of view regarding your recent stay with us. As a service oriented company we have a pretty strong commitment to accomplish our guest’s satisfaction. We have no words to describe how sorry we are for the fact that we did not conquer our goal, your happiness, comfort and... More 

Glen Ellyn IL
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We loved our visit to Hacienda Encantada. Would recommend this place for sure. The outdoor activities director and assistant were very charming and helpful. Our room was spacious and beautiful with great views. The restaurants were charming and served deliciously prepared meals. Great experience.

Was this review helpful? Yes 3
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear Debra S, Thank you for the time that you took to write your nice comments, we appreciate your kind words. We are delighted to know that you had had a great time here with us at Hacienda Encantada. We really appreciate all you have to say about us. We can’t wait to welcome you and your family in the... More 

San Francisco, California
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Its a good place to visit with the family especially if you are looking for an all inclusive resort with an in-room kitchen. Good service. The only improvement I would suggest in better vegetarian food options.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear abakliwal2015, Many thanks for your gentle words, we are proud to hear this kind of comments. I will be passing them on with the rest of the team. I asked the food and beverage department to give us a proposal of a better vegetarian food. Your happiness, comfort and satisfaction are our main priorities. It would be an honor... More 

Cincinnati, Ohio
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First off: The resort is beautiful. We spent most of our time at the pools which are top notch, especially the infinity pool with amazing ocean views. Great decor. Not crowded at all. Very peaceful. The staff are kind and accommodating, English friendly, and take great care of their guests. You can always see and hear the ocean which is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear Justin H, Thank so much for taking the time to write this nice review about us. We appreciate input from all our valued guests, and the opportunity it offers us to continually improve our vacation experience. Please accept my apologies for the inconvenience, let me assure you that this won’t happen again. All of us here at the resort... More 

Mexico City, Mexico
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great Service, all people was nice with us, great price, very good food, the rooms are so great, great view, to many activities to do, so close to down town, we suggest to all people to take their vacation in Hacienda Encantada.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manger at Hacienda Encantada Resort & Spa, responded to this review

Dear Alejandroo29, All of us here at Hacienda Encantada are grateful to you and your family for the opportunity to host your holidays. We are delighted to know that you had a great time here with us. The highest compliment that you can give us is that you will come back soon! Your happiness, comfort and satisfaction are our main... More 

Temecula, California
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The resort was great! What I really like it, was the sound of the waves every morning, also the ocean view, ti was a really great view, very nice swimming pools. The location of this place is amazing. I really like it.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear wilfridom696, It is a pleasure for us to hear how good your vacation went. Thank very much for choosing Hacienda Encantada. We would be delighted to welcome you back in the near future. I will passing your nice comments to the rest of our team. Your happiness, comfort and satisfaction are our main priorities. Once again thank you very... More 

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