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Hacienda Encantada Resort & Spa

Certificate of Excellence
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Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
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1 room 1 guest
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Hacienda Encantada Resort & Spa
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1,182 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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Los Angeles, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

I first want to compliment the staff overall. Everyone was beyond accomodating, super polite and friendly. We especially enjoyed interacting with Jesus, Salvador, Gerardo, Daniel, Alex, Elijah and Klary. Jesus served us breakfast every morning and was such a delight. Gerardo always made sure we were doing well poolside, as did Daniel, Alex and Salvador. Elijah at the front desk... More 

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McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had the best vacation at this resort. From the moment that we arrived, we noticed that the resort had an excellent service. The pool has the best ocean view and a very relaxed ambience. Definitely recommend this place!

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Was this review helpful? Yes 2
Laguna Hills, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

By far the best location you could ask for. The hotel needs to work on their all inclusive packages. I DO NOT think it's what they make it out to be. Food was adequate at best and drink were weak. The need a true chef and more food diversity

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Was this review helpful? Yes 1
Los Angeles, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

A beautiful and well-kept resort with comfortable rooms with excellent views and exceptional pools. On-site restaurants provide better-than-average to excellent food choices. Only disappointment with All Inclusive meal plan was that one of the main dinner restaurants was closed for most of the week.

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Denver, Colorado
Level Contributor
158 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Like the title says, of all the places we've stayed this one is her favorite. The pools are excellent, beautiful views looking back at the arch, the swim-up bar has great food and drinks, continental breakfast in the morning is the best we've had in Cabo. The room was lacking, there was major rust and musty smell; we were there... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
3 of 5 stars Reviewed 5 days ago NEW

Just wrapped up an anniversary trip with my husband at this resort. It was nice but we have been to better resorts in Mexico. Mario at concierge did a great job accommodating our requests throughout our stay, our suite was great and views were spectacular but housekeeping needs to work on cleaning better. We saw a blood stain on our... More 

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Phoenix, Arizona
1 review
5 of 5 stars Reviewed 1 week ago NEW

Love the place...our view of the ocean out our balcony was breath taking. All of the associates that work there are very friendly and personable, especially Narda and Daniel in the restaurants. And the food, great!

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HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear kathleenf Thank you for taking the time to write such a wonderful review on your stay with us, here at Hacienda Encantada. We are happy to read that you had wonderful vacation with us and also we are delighted to know that you enjoyed everything that Hacienda has to offer. We can’t wait to welcome you back in the... More 

san francisco, ca
1 review
3 of 5 stars Reviewed 1 week ago

I am sorry to give this hotel 3 stars instead of 5. We have been staying at this resort every year for the last 4 years and loved it. But this year we noticed that the pools were very dirty "cloudy water". The rooms need new pillows and cleaner blankets! Our pillows And blankets smelled like musky body order! I... More 

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HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear crsnina, First of all, let me thank you for such a detailed feedback. I am sorry to hear that you were dissatisfied with several aspects during your stay. My sincere apologies for all the shortcomings and I hope to have the opportunity to welcoming you back in the near future. Please be assured that all the issues you mentioned... More 

Highlands Ranch, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

as pretty as it was in February with helpful staff-only issue was they said I could request phase 1 closer to ocean when I reserved it, they had lost my reservation when I arrived and gave me phase 2. they were not full in phase 1 but they did not honor the request-no reason given. I own a "temporary" timeshare... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear gurnsgirl, It’s a pleasure to know you had a great time. I am sorry for inconvenience you had with your reservation. Let me assured you, this won’t happened again. We can’t wait to welcome you back in the near future. Your happiness, comfort and satisfaction are our main priorities. Thank you very much for letting us host your vacations.... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This property is located outside of Cabo San Lucas, and has a true old hacienda feel. The guest rooms are spacious and well-appointed. The infinity pool overlooking the Sea of Cortez is stunning and very well designed to accommodate a lot of patrons without feeling overcrowded. Food is the best all-inclusive food that I have ever had.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear O1046CMla, Kindly allow us to express our gratitude for your wonderful comments about your recent stay, here at Hacienda Encantada. We can’t wait to welcome you back in the near future. Your happiness, comfort and satisfaction are our main priorities. Thank you very much for letting us host your vacations. Please contact me at any time Sincerely, Marco Ibarra... More 

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