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Hacienda Encantada Resort & Spa

Certificate of Excellence
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Carretera Transpeninsular Km 7.3, Cabo San Lucas 23410, Mexico
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1 room 1 guest
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Hacienda Encantada Resort & Spa
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1,176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

Love the place...our view of the ocean out our balcony was breath taking. All of the associates that work there are very friendly and personable, especially Narda and Daniel in the restaurants. And the food, great!

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san francisco, ca
1 review
3 of 5 stars Reviewed 5 days ago NEW

I am sorry to give this hotel 3 stars instead of 5. We have been staying at this resort every year for the last 4 years and loved it. But this year we noticed that the pools were very dirty "cloudy water". The rooms need new pillows and cleaner blankets! Our pillows And blankets smelled like musky body order! I... More 

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Highlands Ranch, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

as pretty as it was in February with helpful staff-only issue was they said I could request phase 1 closer to ocean when I reserved it, they had lost my reservation when I arrived and gave me phase 2. they were not full in phase 1 but they did not honor the request-no reason given. I own a "temporary" timeshare... More 

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Was this review helpful? Yes 1
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This property is located outside of Cabo San Lucas, and has a true old hacienda feel. The guest rooms are spacious and well-appointed. The infinity pool overlooking the Sea of Cortez is stunning and very well designed to accommodate a lot of patrons without feeling overcrowded. Food is the best all-inclusive food that I have ever had.

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Austin, Texas
Level Contributor
169 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This resort was beautiful. Had an ocean view and pool view. Services were excellent, rooms were well appointed and clean. Staff was super nice and helpful. No wonder they are building on, much sought after. Has many nightly activities, including music, wellness, and parties. The scenic views from many of the high points simply can't be beat. Valet parking was... More 

Was this review helpful? Yes 1
Avenal
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our suite had a moldy mildew smell that caused me to develop a breathing problem that lasted for 3 weeks. The maintenance man took the air conditioning system apart and cleaned it out. Also, I was doubled charged for the room deposit and I am still waiting for the credit back to one of the accounts.

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Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear robertjb988, Thank you for sharing you experience at Hacienda Encantada. We are very concerned about your recent visit. Please accept our sincere apology for the disappointment you experienced during your stay. I would definitely look for a solution. It would be an honor to speak with you directly and get additional feedback from you. mibarra@mexicograndhotels.com Please don’t hesitate to... More 

Modesto, California
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

The experience was amazing the room was great and the view was incredible.... I really loved Hacienda Encanta ... I wanted a room with a better view and they satisfied my request without any hesitation Thank you

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HaciendaEncantada, Resoident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear nachiholt, It was a pleasure having you here at Hacienda Encantada. Thanks for letting us host your vacations. The highest compliment that you can give us is that you will come back soon and your recommendation. Your happiness, comfort and satisfaction are our main priorities. We are really grateful to you for hearing such nice things about us. Please... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly the pros. Rooms are very good as are the views. The resort is kept immaculately. And in general the staff are very good. The cons. Be very aware that if you are not an owner you will get second rate service and room location. We purchased a package from Luxury Escapes after having previously dealt with them with a... More 

Was this review helpful? Yes 3
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear 1957Alan, All of us here appreciate this chance to learn about your recent stay with us. We are glad to know you enjoyed our resort. Please accept my sincere apologies; there are no excuses for the service you receive. Thank you for taking the time to write a review. We value guest feedback as it helps us improve our... More 

McKeesport, Pennsylvania
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our stay for a week. First time in cabo San Lucas. Resort is beautiful. We had the smallest room at the resort which was still spacious and well equipped with a refrigerator and huge bathroom. We were in building A which is right by the infinity pool overlooking the sea of Cortez. Stunning views. There is not a... More 

Was this review helpful? Yes 1
HaciendaEncantada, Resident Manager at Hacienda Encantada Resort & Spa, responded to this review

Dear Debbie B, It’s always gratifying to hear such nice things about us. Thank you very much for taking the time to write about us. All of us here at Hacienda Encantada are grateful to you. This was your first time of many. I have shared you comments with the rest of the team. Your happiness, comfort and satisfaction are... More 

Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

First the Pros. The property is well located and the views are very nice. It is a quiet resort. The pool staff was wonderful; Daniel at the pool bar was awesome as was Roberto the chair attendant. Also the taco and tequila bar was very nice. The Cons: The ladies sitting right outside the lobby are warm and welcoming and... More 

Was this review helpful? Yes 3
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