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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

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Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
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1,163 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Sheraton again and the reason is that we totally enjoy the service, staff, resort, food. This resort are for those of us that enjoy to relax with a hacienda type environment. We will be back..

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Booked 32 rooms for a wedding - platinum level SPG member and 5 star elite vacation club owner. If we can't get service who can? Complete nightmare over room bookings horrific service on site at check in. Hours spent figuring it out including calls to corporate. Calls to management unreturned, management on site offers no apologies for their mistakes. Beautiful... More 

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

All great. Pls don't. Get room #2221. Front of grill next to bar. Kitchen smell and bar noise. Tomato rest brfst exelent Polina and Karina grt severs. 6 days been grt.Do like when hotel close some pool area and restaurants for parties. Go ahead enjoy your time.

Was this review helpful? Yes 1
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to write about your visit to the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay, and thrilled to hear that Polina and Karina made such lasting impressions on you. We are also thrilled that you have been able to enjoy many of the resort's... More 

jccatlady
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a nice hotel with great ocean front suites. The staff was very helpful and went out of their way to make sure everything was perfect. The food at the hotel was very good including the meals catered for a business event.

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Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay with us, and that our staff took such wonderful care of you. We strive to offer all our guests a level of service that exceeds all their expectations. Thank... More 

San Carlos, California
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We traveled to cabo at the beginning of May with our 5 year old son. When we arrived Allan was so helpful in getting our belongings to our room. The staff was great the entire stay. The grounds are beautiful at the hotel and very well taken care of. We had an ocean view room in Bldg 25 and it... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to write about your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that your entire family enjoyed your stay with us, and that Alan made such a wonderful impression on you upon arrival. We apologize for any confusion about special events taking place during your... More 

San Diego
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute you arrive at this resort, you feel welcomed. The staff are very kind and go out of their way to make your vacation special. Two very special front desk staff are Emanuel and Anjelina. I lost my phone on the flight down and they did everything they could to find it and get it delivered back to... More 

Was this review helpful? Yes 1
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that you enjoyed your stay and were able to enjoy many of the resort's amenities. We are also delighted to hear that Emanuel and Anjelina went above and beyond for you during your stay. We... More 

Los Cabos, Mexico
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

These workers work nonstop to give you the best vacation ever! Courteous, polite, and extremely friendly staff to go along with this paradise of a place! The possibilities are endless! Definitely coming back!

Was this review helpful? Yes 2
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to write about your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that our staff has made you feel so welcome and well taken care of during your stay. We strive to offer all our guests a level of service that exceeds all... More 

Saint Clair, Michigan
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We continue to enjoy the great service of the pool staff and especially of Guillermo who treats us like family each year. We have been coming to this beautiful place for 15 years and have enjoyed his service and attention over the years! Good employee and very kind and caring individual.

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are thrilled that you continue to come back to the resort year and year, and that our staff, especially Guillermo, continue to offer you the level of service you have come to expect. We strive to offer... More 

Rochester, Michigan
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there over spring break and even though the hotel was full, never did we once feel like we were bumping into people all the time! Property is expansive and so even thought the hotel was at capacity, the 5 families that we traveled with could find private areas to lounge around in as a group, which was great!... More 

Was this review helpful? Yes 3
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that your entire group enjoyed their stay, and that you were able to take advantage of the resort's many amenities, including the beach and the restaurants. We are especially thrilled to hear that our staff... More 

Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at the Sheraton for long and short stays for the past 5 years The service and continued level of quality make it an easy choice to come back. The only thing that we wish they could change is not closing a portion of the pool areas for parties and weddings.

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that after 5 years you continue to come back to the resort, and that you find the level of service to exceed your expectations time and time again. Thank you for continuing to choose the... More 

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