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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

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Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
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1,362 Reviews from our TripAdvisor Community

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Burlingame, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Each year we look forward to returning to the Sheraton Hacienda del Mar. We have stayed there for the last ten years and each time it is always as good as the last. The hotel is immaculate and always looks like the day it opened. The staff is friendly and attentive and always willing to help. The ambiance is amazing... More 

Helpful?
Thank R W
Seattle, Washington
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Love this property and it's restaurants--have been going for over 20 years. But beware the Sheraton has recently introduced a $3/person charge for water if you eat dinner in the Tomatoes Restaurant. They will not serve you the regular tap water that is served throughout the resort, in the other restaurants, etc. They force you to pay this fee whether... More 

Helpful?
Thank Mimi9435
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted that we were able to welcome you back for your most recent visit, and we hope you had a pleasant stay. Thank you for your feedback regarding the water fee at Tomatoes: we will pass... More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When we first arrived they made us go to a timeshare meeting. They did not make this sound optional. We told them right away we were not interest in purchaing a timeshare. The guy that showed us around was nice, however when it came to the sales part, we told them again we were not going to buy. The first... More 

Helpful?
Thank mmkp24
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are sorry to hear your visit did not live up to our usual standards, and we want to make this right. Please contact our guest relations manager, Angelina Garcia, at Angelina.Garcia@sheraton.com to further discuss your stay. More 

Sacramento, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great property with a wonderful staff. Close to town and great food on site. This was our second trip to this property and we will surely return again! The staff makes you feel welcome and at home. Much of the property was upgraded after the hurricane so it's in great shape.

Helpful?
Thank bill d
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to learn you enjoyed your second visit with us, and that our staff was able to offer you the high quality service and hospitality that we strive to provide for all our guests. We are... More 

mammameenah
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We came for my husband's work trip and we have completely enjoyed it. I'm under the impression the negative reviews are from the timeshare portion, we are in the hotel portion. Amenities are wonderful, views are unreal, and the weather is fantastic. The pools are stunning, the rooms are comfortable, the outlets are the same as U.S., and the food... More 

Helpful?
Thank mammameenah
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to learn you and your husband enjoyed your visit, and that you were able to spend time relaxing by our pools. We are also glad you enjoyed dining in our restaurants, and it is our... More 

Knoxville
Level Contributor
73 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sheraton (east side hotel portion) Hacienda del Mar (west side time share) is a beautiful complex with great landscaping and colorful hacienda type buildings with great walking paths which are perfectly safe for a walk after dinner. Three large swimming pools are right next to beach and two pools in the garden areas. We used Starwood points for an... More 

Helpful?
3 Thank cuzinGJ
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted you enjoyed your stay with us, and that you were able to join us for meals at Tomatoes, Girasoles, Pitahayas and La Sirenas. We are also pleased to learn our staff was able to provide... More 

Burlington, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had never been to this area of Mexico before and my husband and I were suitably impressed enough to want to plan a return trip. The hotel property is extensive and beautifully maintained, with lots of interesting indigenous vegetation. We were offered a three bedroom suite with spectacular views of the beach and pool areas, and the suite was... More 

Helpful?
1 Thank Jodie S
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted you and your husband enjoyed your stay with us, and that you were able to dine with us in our restaurants. Our staff strives to offer all our guests a level of service and hospitality... More 

Charleston, South Carolina
Level Contributor
107 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 1 week ago

There are many positive things to say about our stay at the Hacienda Del Mar. The charm of the resort is palpable. It makes you feel like you are in a Spanish oasis. Especially during sunset - the hues of the buildings are only highlighted. Every staff member we encountered was generous, gracious and quick to help. They were very... More 

Helpful?
Thank heyv
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are pleased to learn you enjoyed your stay with us, and that you were able to spend time relaxing in our Cactus Spa. We are also glad you enjoyed dining with us, and we appreciate your feedback... More 

Houston, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Upon arriving at the Sheraton, I was delighted to see the beautiful accommodations. The room was delightfully comfortable with a tasteful Mexican flare to it. The bed was extremely comfortable, the hotel grounds are kept extremely clean and overall, the hotel is gorgeous. Unfortunately, it took about one hour of staying at the hotel to discover that the service was... More 

Helpful?
4 Thank Stacy E
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are sorry to hear you were disappointed with your stay and that the service of our staff did not live up to your expectations. Please contact our guest relations manager, Angelina Garcia, at Angelina.Garcia@sheraton.com to further discuss... More 

Atlanta, Georgia
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Cabo San Lucas is stunning. It's nothing like the east coast of Mexico. Cabo is more like Mexico meets Mykonos Greece meets La Jolla, but you're still in Mexico. The airport in is super new and clean. The topography is beautiful - desert but mountains. And it all leads down to the sea. We saw whales breaching the surface -... More 

Helpful?
Thank William R
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted you enjoyed your stay with us and that our staff was able to provide you with the exceptional level of service and hospitality that we strive to offer all our guests. We are also happy... More 

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