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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos

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Corredor Turistico Km 10, Lote D | Cabo del Sol, Cabo San Lucas 23410, Mexico
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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
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Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos
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1,133 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 2 days ago NEW

We just returned from five great days in Baja. The Sheraton is a beautiful property with wonderful proximity to the ocean's edge. But, that's where it stops, in my opinion. Here's why. The staff. Almost to the person, was disengaged, unappreciative and seemed oblivious to guest interests and needs. Pool Service. Non-existant. Yes, there are attendents but few in numbers... More 

Was this review helpful? Yes 1
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to write about your recent stay at the Sheraton Hacienda del Mar, Golf & Spa Resort. We apologize for any aspects of your stay with us that did not meet your standards. We strive to offer each and every guest a level of hospitality and service that exceeds all expectations, and it appears we... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

The stay was nice and golf was a great enjoyment , food could have been a bit better. Hotel could not find reservations when booked via getaroom and not booked in their system, good thing I checked a few days before.

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort. We are delighted that you enjoyed your stay with us, and were able to try some of the wonderful activities offered at the resort. We apologize for any confusion prior to your arrival. Thank you for choosing the Sheraton Hacienda... More 

Waukesha, Wisconsin
1 review
2 of 5 stars Reviewed 2 days ago NEW

Stayed at the Sheraton Hacienda del Mar as part of a corporate function. Returned to my room 30 minutes prior to my scheduled transportation pickup. Saw attendant, assumed to be employee having checked the mini bar, standing outside my room. Entering my room I noticed the loose change I had left on dresser was gone (maybe $1.50 usd.) and my... More 

Was this review helpful? Yes 1
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your recent experience at Sheraton Hacienda del Mar Golf & Spa Resort on TripAdvisor. The safety and security of our guests is our upmost priority, and we apologize if at any time you felt that this was compromised. If you would like to further discuss your experience and concerns, please reach out... More 

Rancho Santa Fe, California
Top Contributor
169 reviews 169 reviews
52 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is not only great but its priced right !!! Big suites that make this a fantastic stay, even the garden suites are good because every room is close to a swimming pool. This is a perfect family hotel. The best thing is the friendly staff !!! And its right on the beach and a golf course next to... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed your stay with us and were able to experience a few of the resort's many amenities. Additionally, we are happy to hear that the level of service you received from... More 

Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Sheraton Hacienda del Mar bears little evidence of Hurricane Odile. The grounds were immaculate and all amenities fully functional. As a result, for the most part, our family thoroughly enjoyed our week-long vacation. The Sheraton is located approximately 30-minutes from the modern Cabo airport just off a major highway. Ground transportation presented no issue (other than the usual airport... More 

Was this review helpful? Yes 3
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your recent experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We apologize for any inconveniences you may have experienced with some of our dining and pool staff. We can assure you that here at the Sheraton Los Cabos, we strive to deliver an exceptional standard of service... More 

yuma
Top Contributor
112 reviews 112 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Our experience at this facility was delightful and needless to say wonderful. We had a week during the last part of january and it could not have been any better. From the moment you walk in you in to relax and start enjoying the facility. We went there because we follow the whales during their migration. while starting our day... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to review your stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed your stay with us and were able to experience a few of the resort's many amenities. Additionally, we are happy to hear that you were able to enjoy the scenery... More 

Billings, Montana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were so helpful and friendly.our ocean front room ground level was so spectacular.we were just steps to the serenity pool and then the beautiful clean beach.we have already looked for dates to come back.15 minutes to downtown Cabo.30 minutes from airport. The landscaping so lovely.we eat at three different restaurants all were ocean view two were co earn... More 

Was this review helpful? Yes 1
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to review your stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed your stay with us and were able to experience a few of the resort's many amenities. Additionally, we are happy to hear that the level of service you received from... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at the Sheraton for 3 nights. It was an awesome experience. The rooms were huge, with all the amenities. The staff was great, free WIFI all over the property. Amazing beach and pools. Its location is great, about 10-15 mins from San Lucas. The restaurants are a bit pricey but the food is totally worth it. I would stay... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to review your stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you enjoyed your stay with us and were able to experience a few of the resort's many amenities and dining options. Additionally, we are happy to hear that the level of service... More 

Seattle
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 1 week ago

We were actually investigating and thinking hard about buying into the resort after the tour but then the discount coupons for excursions had restrictions and the $150 credit at the resort could only be used in $50 pieces at three restaurants in one part of the complex. But the last straw was being invited to the "owners party" at 6... More 

Was this review helpful? Yes 2
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to review your recent stay at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We apologize for any inconveniences you may have experienced throughout your time at the resort. We can assure you that here at the Sheraton Los Cabos, we strive to deliver an exceptional standard of service and enjoyable... More 

Columbus, OH
Contributor
18 reviews 18 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We are a family of four, traveling to Cabo for Spring Break for the first time (myself, husband and 2 kids ages 12 and 9). We had a package through Costco and was our first time traveling to Mexico with kids not doing all inclusive. We were a little hesitant to not do an all inclusive resort (because of said... More 

Was this review helpful? Yes 5
Sheraton H, Public Relations Manager at Sheraton Hacienda del Mar Golf & Spa Resort Los Cabos, responded to this review

Thank you for taking the time to share your experience at the Sheraton Hacienda del Mar Golf & Spa Resort, Los Cabos. We are delighted to hear that you were able to enjoy the resort's refreshed property and were able to experience a few of the resort's many amenities. However, we apologize if throughout your stay the level of service... More 

Hotel Review Summarization

What travelers say

  • Ocean views(9)
  • Very nice(8)
  • Time share(7)
  • Friendly and helpful(6)
  • Golf course(6)
  • Happy Hour(5)
  • Would DEFINITELY recommend(3)
  • Only complaint(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (6)
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Garnden View Room (43)
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Standard Ocean Front Room (28)
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The Hotel (33)

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Pool/beach area (2)
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