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Esperanza - An Auberge Resort

Travelers' Choice award winner
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Carr. Transpeninsular Km 7 | Punta Ballena, Cabo San Lucas 23410, Mexico
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Esperanza - An Auberge Resort
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Esperanza - An Auberge Resort
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608 reviews from our community

Traveler rating
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    10
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boca Raton, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is one of my favorite places to stay. You never need to leave the grounds. There are many pools to choose from. The adult pool is so beautiful. The spa staff will come around and ask you if you want a foot rub or a neck rub and occasionally will show up with a small treat. The service at... More 

Was this review helpful? Yes
Jamison, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from Esperanza Punta Ballena Villas. We went with family who are members of Exclusive resorts- so not sure how much of a difference that makes in the experience. The Hotel is still being renovated- but much of it is open and very beautiful. The Villa was amazing- with two housekeepers every day who made us breakfast and... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I made reservations for a condo at the hotel many many months ago for spring break. We travel a lot, though we aren't terribly adventurous yet with three kids under 8. I had read all the great reviews and decided to try Cabo for the first time. Three weeks before we were set to leave I got an email that... More 

Was this review helpful? Yes 1
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Karen B, Thank you so much for your message on Trip Advisor regarding your concerns. I understand your frustration and apologize for any confusion or lack of communication caused on our behalf following Hurricane Odile and the past few months. I do realize this was a very important trip for your family. The insurance negotiation and construction process has... More 

North Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a spring break trip with our family to the Auberge Private Residences at Esperanza. These are the private 3 and 4 bedroom villas next door to the Esperanza resort. The resort itself was still closed for remodeling due to hurricane Odile so we were unable to take advantage of any of the Esperanza resort amenities. This... More 

Was this review helpful? Yes 1
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear TravelGal_NT, Thank you so much for your wonderful review on Trip Advisor! We were delighted to hear that you had a great stay with your family over Spring Break and felt at home within our Auberge Private Residential area. We appreciate your detailed feedback regarding our restaurant, grounds and villa in general. This is great information for other guests... More 

Cincinnati, Ohio
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Esperanza is incredible!!! The resort, while under renovation, is still one of the most beautiful places I have ever visited. From the grounds, pools, beaches, views, and accommodations to the unbelievable service, I felt like a princess all week. We watched numerous whale shenanigans from the deck of our gorgeous private residence. We enjoyed spa visits, golf, trips to town... More 

Was this review helpful? Yes 2
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Marianne E, We are thrilled that you felt like royalty throughout your stay at Esperanza, an Auberge Resort! Thank you for taking time to share such wonderful comments from your recent February visit to our Auberge Private Residences. We are looking forward to a fabulous reopening of our Hotel with upgraded suites and restaurants as well as Spa &... More 

Sammamish, Washington
2 reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were scheduled to stay April 5-9 2015. Just received a call from Esperanza...they are canceling the reservation we made 6 months ago. I was told they weren't ready to open and that they are fighting with their insurance company. I am very disappointed...I thought they should have warned us sooner. We had no idea and no ability to change... More 

Was this review helpful? Yes 4
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Nicole B, Thank you for sharing your comments and concerns via Trip Advisor. I understand your frustration and am truly sorry for any confusion caused on our behalf regarding your upcoming stay at Esperanza. The insurance negotiation and construction process has unfortunately taken much longer than was expected. Rest assured that our Esperanza on-site team and Auberge home office... More 

Colorado Springs, Colorado, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed February 6, 2015

After reading the 5 star reviews I was hooked. I called the hotel in November and booked 2 ocean view rooms for spring break 2015. Well... I was concerned about damage from the recent hurricane. So, I had my agent confirm that the hotel would be operational by March 19. No problem we were told! So I booked airfare for... More 

Was this review helpful? Yes 36
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Jim H, Thank you for reaching out via Trip Advisor with your comments and concerns. I understand your frustration and apologize for any confusion caused on our behalf following Hurricane Odile and the past few months. The insurance negotiation and construction process has unfortunately taken much longer than was expected. Rest assured that our Esperanza on-site team and Auberge... More 

San Juan Capistrano, California
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015

This hotel was one of the best I have ever stayed in. The service was attentive, the meals were phenomenal, and the grounds were beautiful. The view of the sparkling blue ocean is breathtaking. My husband and I each had massages in the spa and came out of there so relaxed. We each had our own private casita with private... More 

Was this review helpful? Yes 3
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Carol W, Thank you for taking a moment to share such great comments from your stay last March! It sounds like you both enjoyed a very relaxing stay and that is exactly what our goal is here at Esperanza! I am delighted to hear that you loved our Spa and found our resort to be the best that you’ve... More 

Woodridge, Illinois
Top Contributor
100 reviews 100 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 13, 2015

Gorgeous property. Have stayed here twice. Exceptional service. Fantastic food. Pool for 18 and over guests at the hotel. The condo side has 2 pools and several restaurants. More casual on that side, which is very family friendly. The hotel side is more sophisticated. Loved getting different treats by the pools, like coconut popsicles or sample cocktails. Gorgeous double infinity... More 

Was this review helpful? Yes 3
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Susan M, Thank you for sharing your comments regarding Esperanza, an Auberge Resort! We appreciate receiving such wonderful feedback from your past stays and can’t wait to see you again soon. I am very pleased that you enjoyed our Spa and Fitness center as well as our poolside amenities, which are served by the hour. Thank you again and... More 

Santa Monica, California
Reviewer
3 reviews 3 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 7, 2015

I've reviewed this property before, and was just amazed by the beauty and hospitality of this resort. But we just recently came back after Cabo's hurricane disaster, and it's a totally different world here now. So I figure I'd give everyone some updates on what's going on here now. Over half of The Esperanza is closed for renovations, until at... More 

Was this review helpful? Yes 15
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Georgette T, Thank you for taking time out of your busy schedule to share your comments and feedback with a wider audience here on Trip Advisor. The entire Esperanza on-site team as well as our Auberge home office is working around the clock to get the resort back up and running as soon as possible. We continue in the... More 

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