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Esperanza - An Auberge Resort

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Carr. Transpeninsular Km 7 | Punta Ballena, Cabo San Lucas 23410, Mexico
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Esperanza - An Auberge Resort
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Esperanza - An Auberge Resort
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619 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cabo San Lucas, Mexico
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wife and I just returned from a 4 bedroom Villa overlooking the pool. Although the resort remains under construction from Hurricane damage and not all the restaurants are open, the pools, the bar and several units are open for business. Millions of dollars has been placed back into the resort and has been fitted with brand new palapas, furniture, art... More 

Was this review helpful? Yes 2
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear MLMattos, Thank you for sharing feedback from your recent visit with us here at Esperanza, an Auberge Resort! It was a pleasure to have you both here and we are excited that you had a fabulous time. As you mentioned, our entire team is thrilled to be back up and running and we are currently working hard to improve... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Esperanza Resort and the property is even better than it was prior to the hurricane last fall. The new decor in the rooms and the overall resort have made it the best property in all of Mexico without a doubt. The employees and staff are incredible. I wouldn't even consider staying at another resort in... More 

Was this review helpful? Yes 1
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Spaggs2015, Thank you for your lovely comments from your stay this month at our “new Esperanza”! We appreciate your loyalty and support and are delighted to hear that you found the resort to be better than ever. Our on-site team is excited to be back in business and can’t wait to see you again in the not too distant... More 

Novato, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned today from a four night stay at the resort. It is still under reconstruction in a very big way. They warned us there would be some construction noise but it is pretty much non stop from 8am until 7pm. We are from a quiet country area in northern Cali and found the noise to be way too much... More 

Was this review helpful? Yes 2
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear J0sh2014, Thank you for sharing feedback from your recent experience with us this past week. It was a pleasure as always to have you both at Esperanza once again and we appreciate your patience and understanding as we work to rebuild our resort post Hurricane Odile. I am delighted to hear that you loved our new room re-design and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I cannot express thankful we are to the staff of the Esperanza! We have stayed at other high end resorts in Cabos, however there amazing and overly attentive staff is what keeps bringing us back here. From the bar staff, dining to the pool staff, there service is far beyond any other service we have ever received... More 

Was this review helpful? Yes 1
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Joannehyoon, We are thrilled to read your wonderful review on Trip Advisor! The entire Esperanza team is definitely our most important asset and they were all delighted to receive your encouraging words of support. We appreciate your taking the time to share your feedback and look forward to seeing you both again very soon this coming July. Warmest Regards,... More 

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is beautiful! Immaculate! I went for five days on a girls' trip. We never left the property. My only complaint would be that the food, drinks, and spa bill was very expensive at checkout, but we ate and drank a lot, so maybe it was our fault!! Breakfast was delish! The beach, as at most resorts in Cabo,... More 

Was this review helpful? Yes 4
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Amycavazos, Thank you for your comments from your past girls’ trip to Esperanza. I’m delighted that you had a fabulous time and it sounds like you are ready for another round of Esperanza! Please do let us know when you’d like to return and thanks again for sharing your review on Trip Advisor. Warm Regards, Marc Rodriguez General Manager More 

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have stayed at Esperanza many times and would give it 5 stars every time. Had to cancel our last trip because it was booked for two days before the hurricane. We have been trying to get info on the current state of the resort. But website and promotional material still show the glorious pictures of two years ago. And... More 

Was this review helpful? Yes 2
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Eric S, Thank you so much for your feedback, and for being a loyal guest of Esperanza over the years! Our entire team has been working tirelessly to get our resort back up and running and we assure you that you will be very pleased with our new look and re-design at Esperanza on your next visit. The resort... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Always skeptical regarding reviews however I feel it is important to review when hotels under deliver. First stay at this resort.compared to Rosewood resorts and Palmilla: Service slow Butler slow or non existent Disappointed Food Amazing Staff accommodating when available Pool staff awesome!

Was this review helpful? Yes 4
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Gallavantingone, Thank you for sharing your honest feedback from your recent visit to Esperanza. I regret that we did not meet your expectations on this occasion and that overall service was below our usual standards. This is not the quality of service that we strive to provide and I am sorry that you were disappointed. On another note, I... More 

Halifax, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2015

Esperanza was part of a very special trip for us but turned out to be the most wonderful part of the holiday, what an experience! Everything about the resort is truly amazing. We were upgraded to one of the Residences due to the Casitas not being ready following the damage from the hurricane. Roberto our personal Concierge was was so... More 

Was this review helpful? Yes 1
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear CAH390, Thank you for such kind comments from your special holiday to Esperanza! I am thrilled that Robert and our Team went above and beyond to ensure a wonderful time for both of you. We look forward to having you back at Esperanza to try out our upgraded rooms and amenities! Warmest Regards, Marc Rodriguez General Manager More 

Rancho Santa Fe, California
Top Contributor
170 reviews 170 reviews
53 hotel reviews
162 helpful votes 162 helpful votes
4 of 5 stars Reviewed April 14, 2015

As most of the 5 star resorts in Mexico the service was impecable !!! Every detail was in place and our three bedroom condo was very large and very well decorated. Several pools, a gym and a small beach club. I would have given this place 5 stars BUT the beach was 7 min walk and my condo didn't have... More 

Was this review helpful? Yes 5
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear AlbertoMay, Thank you for taking a moment to share your comments on Trip Advisor. I’m very pleased that you enjoyed your 3-bedroom villa within the Auberge private residences. As you are aware, our resort is still under renovation as we prepare for our grand opening on June 1st. We do have beachfront suites and ocean front villas very close... More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 9, 2015

I have travelled the world and this property is one of the best. The staff is amazing from the moment that you arrive. The rooms are amazing and the food is unbelievable at all of the restaurants. Would repeat many times over.

Was this review helpful? Yes 2
Esperanza_Manager, General Manager at Esperanza - An Auberge Resort, responded to this review

Dear Nick P, Thank you for your review! We are very happy that you had an amazing visit and would love to return again and again. As of June 1st, we will be opening the resort with upgraded rooms and amenities so please do let me know when you would like to come try them out soon! Warmest Regards, Marc... More 

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