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Hotel Santa Fe Los Cabos by Villa Group

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Ignacio Zaragoza Esq. Alvaro Obregon | Col. Centro, Cabo San Lucas 23450, Mexico
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1 room 1 guest
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Hotel Santa Fe Los Cabos by Villa Group
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99 Reviews from our TripAdvisor Community

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    37
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    22
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (18)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (33)
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Ciudad de Mexico, México
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 16, 2015

This is the second time to stay at the Hotel Santa Fe, the attention of the hotel staff is excellent. Need to improve the cleanliness, the second night I had to kill a big cockroach and the cleaning staff did not remove the dead cockroach room until two days later. The facilities need to be improved, especially the bathroom doors... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Serranojc, We first want to apologize for the inconvenience we may have caused you on your second visit at Hotel Santa Fe. We take all issues very serious, therefore we have shared all your concerns with the envolved departments. The experiences you described are not characteristic of the level of service our colleagues strive to provide. Thank you for... More 

1 review
5 of 5 stars Reviewed May 27, 2015

the best vacation of my life were almost four months ago and were in Cabo San Lucas, and I could not be a better hotel stayed at Santa Fe, excellent location, attention and service. The price was also excellent. Recommended by 100%

Was this review helpful? Yes
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Daniel R, We are pleased to know that you had the best vacation of your life here in Cabo with us. We truly appreciate your positive feedback on Hotel Santa Fe and that you recommend it. Please let us know if you're planning to come back to Los Cabos, we would be glad to have you with us once... More 

Payson, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 9, 2015

At age 75 and hauling our own bags, we requested a room on the first floor because this hotel does not have an elevator. Our request was accommodated even though there are only 12 rooms on the first floor of this 4 story hotel. Room contained a kitchenette stocked with all necessary cooking gear, had a 2-burner cooking top, but... More 

Was this review helpful? Yes
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Val S, We want to thank you for your kindness in writing a review on Tripadvisor to share your experience of our hotel. We are particularly grateful to see the generosity which you describe the attention received from our staff and the ammenities of Hotel Santa Fe. We feel proud of the daily efforts of our team to make... More 

Lac La Biche
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 13, 2015

While we were a little disappointed with our check-in(hauled all our luggage up to the 2nd floor), only to see that it was not the room we had booked, and there were little bugs(ants?) all over the counter tops. They did then move us to a larger room with 2 beds way back in the corner, on the 3rd floor.... More 

Was this review helpful? Yes
Hotel_Santa_Fe_CSL, Gerente at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Cabo Girl Alberta, We have read all your detailed review and we wanted to thank you for letting us know how was your stay with us. We have address all your concerns to the envolved areas in order to improve. We apologize for all the circumstances you went through while staying at Hotel Santa Fe, please give us the... More 

San Jose, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 2, 2015

My daughters and I stayed here for one week and were very happy. This is a great location, within walking distance to all the happening places. We liked that is was not in the middle of all the bars and such. We were here over spring break so you know how crazy it can be. The rooms are modest, nothing... More 

Was this review helpful? Yes 2
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Hello, dear Victoria K. We thank you for your nice 4 points review and for giving a brief detail of our Hotel. We are glad to know that you would come back! Please let us know if you need any further assistance if you are planning to, we will be glad to be of your service once again. Warmest regards... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

Nice little hotel. This is an older hotel and it does have a few issues. If you are on a budget looking for a nice little place in the middle of town away from the tourist crowds then this is a good hotel. When you check in go and check your room over carefully. The AC should work, check for... More 

Was this review helpful? Yes 4
Hotel_Santa_Fe_CSL, General Manager at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Frank H, Thank you for the nice review you wrote about your stay at Hotel Santa Fe. We are glad to read good comments about our staff and our service, we have forwarded your comments to them. We hope to serve you soon on your next visit to Cabo San Lucas! Warm regards! Abraham Martínez General Manager Hotel Santa... More 

new orleans
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed January 9, 2015

I booked the hotel as an inexpensive three night stay on the end of a week stay at our time share. I also booked here because the reviews were pretty high here on tripadvisor. Upon checking in they could not find our reservation from travelocity. This was odd because we came by earlier in the week to see where we... More 

Was this review helpful? Yes 7
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Sunraygrill, We are currently working on the concerns that you kindly let us know, we assure you that these incidents are infrequent since we do not recall any similar situation with our guests, certainly these situation is not within our normal standards and quality of Hotel Santa Fe Los Cabos. We are truly sorry that you had this experience,... More 

Santa Rita, Guam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 18, 2014

My daughter and I spent two weeks at Hotel Santa Fe. It is right in town and only a mile walk to the Marina. The managers are extremely helpful and also speak good English. The rooms are very clean with a kitchenette, refrigerator and television. The price with breakfast and tax included is very reasonable. This was our first trip... More 

Was this review helpful? Yes 2
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear chikara9, We appreciate the time you have taken to write this positive feedback about your stay in Hotel Santa Fe Los Cabos. I agree that our property offers a Great location and our staff does the best to provide a friendly and professional service all the time. Please contact me whenever you consider to come back, we would be... More 

Sterling, Illinois
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 9, 2014

i stayed there during the hurricane and they treated me very well. They constantly checked on me to make sure I was ok. The manager, Mr Abraham was able to get me safely to the airport so I could get a flight out. He even took me in his personal vehicle and stayed with me till I was safe. I... More 

Was this review helpful? Yes 2
Eureka, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 29, 2014

After booking a non-refundable weeks stay thru hotels.com, my plans changed. After staying the first night, I found that needed to finish the week in La Paz. The manager of the hotel kindly agreed to authorize hotels.com to refund the unused portion of my charges.

Was this review helpful? Yes 1
Hotel_Santa_Fe_CSL, Director General at Hotel Santa Fe Los Cabos by Villa Group, responded to this review

Dear Tom N, We thank you for your preference and for the opportunity to serve you, It is good to know that you were satisfied with the service and the hotel, we are glad that you like it. Please contact us if you require further assistance. Best regards! More 

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