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All 1 Whitburn hotels

BEST WESTERN Hilcroft Hotel

3.0 of 5 Hotel   |   East Main Street, Whitburn EH47 0JU, Scotland
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Ranked #1 of 1 Hotels in Whitburn
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Mark C Cambridge, United Kingdom
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148 reviews from our community

Traveler rating
    63
    55
    14
    11
    5
See reviews for
37
25
4
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here on an over night business trip. I had the day to do pretty much nothing and therefore as the day before had been hectic and a long drive, I just decided to "waste the day" and relax in the hotel with my books etc. Room was very comfortable, I was by myself and didn't feel the need... More 

Review collected in partnership with Best Western GB

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for your kind words. Your comments will be shared with all the team. Regards Colin More 

Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed after a wedding at the weekend. The service throughout the day was excellent. The quality of the food was excellent and the staff couldn't have done any more to help. A very pleasant day was had. The room which we had was clean and adequate. However is was dated. Some room have been modernised, so hopefully the other... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your comments. We are indeed in the middle of a room upgrade programme. Regards Colin More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

rooms were very clean and modern may have just recently been refurbished, bed was comfortable, there was choice of continental or full English for breakfast whch was included in room rate ,staff were very helpful

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your review. We are half way through a room upgrade programme. I am pleased you were happy with the surroundings. Regards Colin More 

Livingston, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My son and daughter in law held their wedding and reception in the hotel. It was a wonderful day. Thanks to Margaret for helping to arrange the day and Scott for making sure everything went to plan. I would recommend the Hilcroft to anyone looking for a wedding venue. Thanks to all the staff for an amazing day.

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your kind comments. Regards Colin More 

Lothian, Scoltand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This restaurant bar is modern and someone has gone to the trouble of producing a pleasant menu and appealing cocktail list. However it is badly let down by poor service. The staff give off a disinterested vibe which was reinforced throughout our meal. When attempting to order a second round of drinks, the server actually walked away whilst we were... More 

Was this review helpful? Yes 1
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for taking the time to feed back your experience. I am sorry that on the night you felt you were let down by the service. I have spoken to the staff involved. My understanding is that you felt there was no Gin in your Gin & Tonic? To be honest, I cannot understand how this would be possible,... More 

Leeds
Top Contributor
63 reviews 63 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 18, 2015

I stayed here recently along with 3 additional people regarding a work contract in the local area. The general hotel was good, friendly staff and the room was more than adequate for 4 people to stay in - i had booked the family room. The breakfast included in the room rate was also very good. All in all no complaints... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your kind review. Regards Colin More 

Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 28, 2014

Thank you had a comfortable stay whilst on a business trip mid December. Room was clean, comfortable and well stocked, staff were always friendly and Bar 108 did lovely food. My only gripe was the wifi - although connected the connections was extremely slow, I was very near the wifi antennae too so not really sure what the issue was,... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your kind comments. I am hoping that by early next year fibre broadband will be available in our village and therefore increase the speed of our wifi connection. Regards Colin More 

Top Contributor
85 reviews 85 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed December 27, 2014

Came here with friends for dinner. Asked for a second course from xmas menu as I wasn't feeling well. Got told I'd be charged two courses regardless. Hotel looks old and tired looking. No room for any flexibility. You should go somewhere else instead of this place

Was this review helpful? Yes 1
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi thanks for your review. I have spoken to my Restaurant Manager who dealt with you on the day. My understanding is that you were feeling unwell and only had our soup of the day and you were only charged for this and not the two courses? I am puzzled by your comments..... I am sorry you felt unhappy with... More 

Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 26, 2014

We decided to go out this year for Christmas dinner. It was my first time doing that, as we always have it at home, so I was rather apprehensive about how it would be. I'm really glad to say that we had a lovely experience. We were in the big reception room at the back of the hotel, which was... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

I am delighted that you had an enjoyable day. It was a lovely atmosphere to be working in too! Regards Colin More 

Bents, null, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 3, 2014

My husband and I had our wedding reception here in November and had an amazing time! We eat here a lot and have attended other events like Christmas nights out etc so know mostly what to expect. The hall looked beautiful and everyone had an amazing time. The only let downs for us were a couple of items on the... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your review. I believe, Margaret Gill, the general manager has spoken with you directly. Thanks for bringing to my attention the fault with the bath. Regards Colin More 

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Additional Information about BEST WESTERN Hilcroft Hotel

Address: East Main Street, Whitburn EH47 0JU, Scotland
Phone Number:
Location: United Kingdom > Scotland > West Lothian > Whitburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Hilcroft Hotel 3*
Number of rooms: 32
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Also Known As:
Best Western Livingston
Livingston Best Western
BEST WESTERN Hilcroft Hotel Whitburn, Scotland

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