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BEST WESTERN Hilcroft Hotel

Certificate of Excellence
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East Main Street, Whitburn EH47 0JU, Scotland
BEST WESTERN Hilcroft Hotel
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Ranked #1 of 1 Hotels in Whitburn
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Pad D Province of Leinster, Ireland
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151 reviews from our community

Traveler rating
    64
    57
    14
    11
    5
See reviews for
37
26
4
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
  • All months
    (151)
  • Mar-May only
    (32)
  • Jun-Aug only
    (45)
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    (44)
  • Dec-Feb only
    (30)
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Province of Leinster, Ireland
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights this week on business Good rooms with ample parking and very convenient off the M8. Ate in the bar and the food was very nice. Staff are very friendly, hotel was quiet but I guess occupancy can vary. This hotel was quite good value, would recommend staying here especially for business in the... More 

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Coventry, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for one night midweek when on business. I was extremely pleased overall with my experience. The staff were polite and friendly, the bar was a great place to socialise, the Scottish breakfast was excellent with haggis and potato cake, the evening meal burger with fries was filling and tasty. The room was clean, warm and very homely with... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Many thanks for your kind review. It is nice to hear that all the teams' hard work is acknowledged. Regards Colin More 

Elgin, Scotland, United Kingdom
Top Contributor
65 reviews 65 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 22, 2015

Stayed two nights on business and leisure. The bedroom was fine with all the amenities expcted. Vegetarian breakfast is huge, good and keeps you going all day. Dinner for one night at the hotel as the vegetarians choice was limited but Portobello Mushrooms were a good main course. Staff are pleasant and helpful. If going to stay there it would... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your review. I am pleased you enjoyed your stay. Non function guests do get allocated where possible rooms away from the function suites, however, I am sorry this was not possible on this occasion. Thanks again Regards Colin More 

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed February 11, 2015

I stayed here on an over night business trip. I had the day to do pretty much nothing and therefore as the day before had been hectic and a long drive, I just decided to "waste the day" and relax in the hotel with my books etc. Room was very comfortable, I was by myself and didn't feel the need... More 

Review collected in partnership with Best Western GB

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for your kind words. Your comments will be shared with all the team. Regards Colin More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed after a wedding at the weekend. The service throughout the day was excellent. The quality of the food was excellent and the staff couldn't have done any more to help. A very pleasant day was had. The room which we had was clean and adequate. However is was dated. Some room have been modernised, so hopefully the other... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your comments. We are indeed in the middle of a room upgrade programme. Regards Colin More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

rooms were very clean and modern may have just recently been refurbished, bed was comfortable, there was choice of continental or full English for breakfast whch was included in room rate ,staff were very helpful

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your review. We are half way through a room upgrade programme. I am pleased you were happy with the surroundings. Regards Colin More 

Livingston, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2015

My son and daughter in law held their wedding and reception in the hotel. It was a wonderful day. Thanks to Margaret for helping to arrange the day and Scott for making sure everything went to plan. I would recommend the Hilcroft to anyone looking for a wedding venue. Thanks to all the staff for an amazing day.

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your kind comments. Regards Colin More 

Lothian, Scoltand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed January 25, 2015

This restaurant bar is modern and someone has gone to the trouble of producing a pleasant menu and appealing cocktail list. However it is badly let down by poor service. The staff give off a disinterested vibe which was reinforced throughout our meal. When attempting to order a second round of drinks, the server actually walked away whilst we were... More 

Was this review helpful? Yes 1
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for taking the time to feed back your experience. I am sorry that on the night you felt you were let down by the service. I have spoken to the staff involved. My understanding is that you felt there was no Gin in your Gin & Tonic? To be honest, I cannot understand how this would be possible,... More 

Leeds
Top Contributor
71 reviews 71 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 18, 2015

I stayed here recently along with 3 additional people regarding a work contract in the local area. The general hotel was good, friendly staff and the room was more than adequate for 4 people to stay in - i had booked the family room. The breakfast included in the room rate was also very good. All in all no complaints... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your kind review. Regards Colin More 

Newcastle upon Tyne, United Kingdom
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 28, 2014

Thank you had a comfortable stay whilst on a business trip mid December. Room was clean, comfortable and well stocked, staff were always friendly and Bar 108 did lovely food. My only gripe was the wifi - although connected the connections was extremely slow, I was very near the wifi antennae too so not really sure what the issue was,... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your kind comments. I am hoping that by early next year fibre broadband will be available in our village and therefore increase the speed of our wifi connection. Regards Colin More 

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