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BEST WESTERN Hilcroft Hotel

3.0 of 5
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East Main Street, Whitburn EH47 0JU, Scotland
BEST WESTERN Hilcroft Hotel
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Ranked #1 of 1 Hotels in Whitburn
A recent review
5 of 5 stars reviewed 1 week ago
Peter R LIVERPOOL, United Kingdom
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155 reviews from our community

Traveler rating
    66
    59
    14
    11
    5
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38
26
4
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (36)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (30)
All months
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second trip to the Hilcroft Hotel - having had our wedding reception there 4 years ago. We were booked into the Hilcroft on the night of my dads 60th birthday party as it was being held in their main function suite. On arrival the gentleman in reception was very welcoming. We were shown to our room on... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, I am delighted that you had a great experience. The team here do a great job! Thanks again. Colin More 

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

pulled up outside and I cringed, I was staying here for a week!!! looked like an eastern block building!! however I was upgraded when I got in, brilliant!!! food ok (not fantastic, but adequate). Breakfast, was ok. the only thing I have to say was there was never any consistency, whether that be the meals, the service etc. staff all... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi Chris, thanks for your review. I am pleased your initial expectations were exceeded! The staff do work hard and as you said, are all polite. If you have time, I would be grateful to hear more about the inconsistencies you talk abot? Regards Colin More 

Kinross, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We attended our nephews wedding in this Hotel and it was one of the best weddings I have attended. Everything was perfect. The staff were always on hand but very discrete and most helpful and cheery. The food was absolutely delicious and the service was fantastic.

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, I am delighted you had a great day at the wedding. The management team and all the staff do work hard to make sure all our guests are looked after. Regards Colin More 

Province of Leinster, Ireland
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed here for a couple of nights this week on business Good rooms with ample parking and very convenient off the M8. Ate in the bar and the food was very nice. Staff are very friendly, hotel was quiet but I guess occupancy can vary. This hotel was quite good value, would recommend staying here especially for business in the... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your review. The team work hard to look after all our guests Regards Colin More 

Coventry, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2015

I stayed for one night midweek when on business. I was extremely pleased overall with my experience. The staff were polite and friendly, the bar was a great place to socialise, the Scottish breakfast was excellent with haggis and potato cake, the evening meal burger with fries was filling and tasty. The room was clean, warm and very homely with... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Many thanks for your kind review. It is nice to hear that all the teams' hard work is acknowledged. Regards Colin More 

Elgin, Scotland, United Kingdom
Top Contributor
65 reviews 65 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 22, 2015

Stayed two nights on business and leisure. The bedroom was fine with all the amenities expcted. Vegetarian breakfast is huge, good and keeps you going all day. Dinner for one night at the hotel as the vegetarians choice was limited but Portobello Mushrooms were a good main course. Staff are pleasant and helpful. If going to stay there it would... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your review. I am pleased you enjoyed your stay. Non function guests do get allocated where possible rooms away from the function suites, however, I am sorry this was not possible on this occasion. Thanks again Regards Colin More 

Cambridge, United Kingdom
1 review
5 of 5 stars Reviewed February 11, 2015

I stayed here on an over night business trip. I had the day to do pretty much nothing and therefore as the day before had been hectic and a long drive, I just decided to "waste the day" and relax in the hotel with my books etc. Room was very comfortable, I was by myself and didn't feel the need... More 

Review collected in partnership with Best Western GB

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for your kind words. Your comments will be shared with all the team. Regards Colin More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 9, 2015

We stayed after a wedding at the weekend. The service throughout the day was excellent. The quality of the food was excellent and the staff couldn't have done any more to help. A very pleasant day was had. The room which we had was clean and adequate. However is was dated. Some room have been modernised, so hopefully the other... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your comments. We are indeed in the middle of a room upgrade programme. Regards Colin More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

rooms were very clean and modern may have just recently been refurbished, bed was comfortable, there was choice of continental or full English for breakfast whch was included in room rate ,staff were very helpful

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your review. We are half way through a room upgrade programme. I am pleased you were happy with the surroundings. Regards Colin More 

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