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BEST WESTERN Hilcroft Hotel

East Main Street, Whitburn EH47 0JU, Scotland
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1 room 1 adult
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BEST WESTERN Hilcroft Hotel
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204 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

great three night stay bed and breakfast all staff very attentive pleasant and polite additional resterant with good food available bed clean and very comfortable this was our second stay here and didn't disappoint good access to Glasgow and Edinburgh via citylink bus so no worries about parking when you get to the city

Helpful?
Thank Janetjones44
Chorley, United Kingdom
Level Contributor
230 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night. Plenty of parking. Room had been decorated and was good. Bed however did need a new mattress. Food room service was good and fair price. Much better than my previous stays where I found rooms tired and wifi not as good.

Helpful?
Thank SteBrizz
Bathgate, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Went for Celebration meal with family last I ordered Mussels starter when it came I noticed the pot lid was icey cold very strange as these are generally served piping hot they were only warm I didn't like to complain at first and spoil families night but after eating a few Luke warm I hit Ice in shells this is... More 

Helpful?
Thank 202holiday
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for taking the time to let me know about your experience on Sunday. As a valued and regular visitor, I am grateful that you took time out of your day to come into the hotel today to speak with Margaret Gill, Manageress. As discussed, we got it wrong and we apologise for this. Regards Coln More 

Aberdeen, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Mushroom starter was so disappointing! Steak, tasteless, mushrooms greasy and chips undercooked!! Would most definitely not recommend the Hilcroft for a meal. The surroundings were lovely, the staff were friendly and helpful, but the meal was so overpriced that it ruined the whole evening!

Helpful?
Thank Ann H
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for taking the time to write your review. I have spoken with my chef and have highlighted your points. I am disappointed you made no comment on the evening of your visit, however, I understand some people just do not like to say. It is good to hear you found the staff were a credit to the... More 

Hartlepool, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Very good value for the cost paid,staff helpful and courteous clean and comfortable will use again next time in area by the way this survey requiring 200 character takes up to much of my time I will not reply again in the future

Review collected in partnership with Best Western GB

Helpful?
Thank Paul H
hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your kind review. A one one liner is quite sufficient! Regards Colin More 

Portsmouth, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for business. Rooms small, furniture quite old. Nice bathroom though. Didn't like the bar area, dated and dim. Evening food very average, wholesome rather than special. Breakfast good plenty of choice. Staff variable, some attentive, some not so, forgot to bring menu one day, bread roll the next etc etc. Minor points but even so. Would not choose to... More 

Helpful?
Thank paxopaxo
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for taking the time to feed back your comments. I have spoken with my team in order to tighten up on the small points you make. I appreciate you bringing the poor wifi signal to my attention, this is now resolved. Unfortunately, I cannot tell which room you stayed in and so cannot contact you to discuss your... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a nice family meal food was good staff were really nice will definitely be back at some point Very nice place It is wheelchair friendly and family friendly even an indoor play area for the little ones to keep them occupied between courses when you enjoy your meal

Helpful?
Thank Gayle C
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your kind comments. I am pleased the play area was enjoyed by the little ones. I hope to see you again soon. Regards Colin More 

Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent value for money, food and service spot on. Nice room, did not have a chance to try the shower (quick visit) Very reasonable price in bar for an Hotel.! Could not fault anything. Breakfast cooked to order, pretty quick and very tasty.

Helpful?
Thank John R
hilditch, Manager at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for taking the time to review our property. Hopefully see you agin soon. Regards Colin More 

Larne, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed on business and will certainly be back - excellent restaurant with fresh prepared food. Easy hotel to find with comfortable warm rooms and beds. Quite inside so I got a good night sleep - everything you need basically as well as very friendly staff. Brilliant

Review collected in partnership with Best Western GB

Helpful?
Thank Derek C
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Thank you for your kind review. It is very much appreciated by all the team here. Regards Colin More 

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