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BEST WESTERN Hilcroft Hotel

3.0 of 5
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East Main Street, Whitburn EH47 0JU, Scotland
BEST WESTERN Hilcroft Hotel
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Ranked #1 of 1 Hotels in Whitburn
A recent review
4 of 5 stars reviewed yesterday
Simon M Manchester, United Kingdom
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160 Reviews from our TripAdvisor Community

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Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (160)
  • Mar-May only
    (36)
  • Jun-Aug only
    (50)
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    (44)
  • Dec-Feb only
    (30)
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Bathgate, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Was at this hotel for a 90th birthday meal. 28 of us there and everyone had a fab time. No complaints from anyone about either the meal or the excellent service. Well done Colin, Margaret, Pedro and all the staff.

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burtle
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

On check in the staff were really friendly and advised us where our room was. It was lovely and cool in the corridor leading to our room, then we opened the door and bang we were hit with a wall of stifling heat. Even opening the windows wide and closing the curtains it was still very hot. I asked reception... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for your review. I am delighted you enjoyed your three night stay with us and found the team here at the hotel to be welcoming and friendly. Thanks again Regards, Colin More 

Nottingham
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for two nights as I was working in the area. The location in terms of the motorway is great and there is ample parking. The hotel itself is very dated and needs a refurb which I think is being done as the bar looks totally different to the rest of the place and there were... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for taking time to review our property. Firstly, I can only apologise for my reception team not being their usual chatty and welcoming selves. This is certainly not our norm as you can see from other reviews ! We have had some glorious weather and I know the bedrooms do get warm. We will look at a... More 

Edinburgh
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently attended a function in the Hilcroft hotel. There was a 3 course meal then a live band. The bar in the function room was a bit small so they struggled to cope and the food was only lukewarm but it was a nice enough night which raised a lot of money for charity.

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thank you for your comments regarding the recent charity night you attended. I will take on board your points and discuss this with the management team here. I am pleased you enjoyed your night. Regards Colin More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 11, 2015

This was our second trip to the Hilcroft Hotel - having had our wedding reception there 4 years ago. We were booked into the Hilcroft on the night of my dads 60th birthday party as it was being held in their main function suite. On arrival the gentleman in reception was very welcoming. We were shown to our room on... More 

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, I am delighted that you had a great experience. The team here do a great job! Thanks again. Colin More 

Norwich, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 5, 2015

pulled up outside and I cringed, I was staying here for a week!!! looked like an eastern block building!! however I was upgraded when I got in, brilliant!!! food ok (not fantastic, but adequate). Breakfast, was ok. the only thing I have to say was there was never any consistency, whether that be the meals, the service etc. staff all... More 

Review collected in partnership with Best Western GB

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi Chris, thanks for your review. I am pleased your initial expectations were exceeded! The staff do work hard and as you said, are all polite. If you have time, I would be grateful to hear more about the inconsistencies you talk abot? Regards Colin More 

Kinross, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 28, 2015

We attended our nephews wedding in this Hotel and it was one of the best weddings I have attended. Everything was perfect. The staff were always on hand but very discrete and most helpful and cheery. The food was absolutely delicious and the service was fantastic.

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hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, I am delighted you had a great day at the wedding. The management team and all the staff do work hard to make sure all our guests are looked after. Regards Colin More 

Province of Leinster, Ireland
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed here for a couple of nights this week on business Good rooms with ample parking and very convenient off the M8. Ate in the bar and the food was very nice. Staff are very friendly, hotel was quiet but I guess occupancy can vary. This hotel was quite good value, would recommend staying here especially for business in the... More 

Was this review helpful? Yes
hilditch, Owner at BEST WESTERN Hilcroft Hotel, responded to this review

Hi, thanks for your review. The team work hard to look after all our guests Regards Colin More 

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