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Marinaterra Hotel & Spa

Certificate of Excellence
Calle Gabriel Estrada s/n | Sector La Herradura, San Carlos 85506, Mexico
Hotel amenities
Marinaterra Hotel & Spa
Best prices for: 1 room 1 guest
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Ranked #4 of 5 Hotels in San Carlos
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
FernandoMX Monterrey, Mexico
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162 reviews from our community

Traveler rating
    68
    53
    18
    12
    11
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53
38
4
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Scottsdale, AZ
2 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

This is the worst customer service we've ever experienced at a hotel. My boyfriend is a pilot, and I'm a flight attendant, so we typically spend two nights per week in hotels. We have spent two nights at Marinaterra, and have two to go, and although the rooms are very nice (the TV could be bigger) and modern with great... More 

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1 review
1 of 5 stars Reviewed 1 week ago NEW

It was my 8 months old baby twins first vacation and the room was old yet clean, just one crib (and they told us they had more), the front desk guys just didn't have a clue about anything! Only Giovanni and one waiter treated us very good but the rest of the staff had long faces. Also the beach club... More 

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Monterrey, Mexico
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

No doubt the best part of the hotel are the views. Slow and deficient check- in/check-out services. Rooms are spacious and fairly clean, sometimes lacking some basic amenities. Noise from the hallways can be annoying. Restaurant is good. My wife and I have spent several weekends here and this is one of the best hotels in San Carlos. If you... More 

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Tucson, Arizona
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago

We booked this hotel online for an 8 day stay. They gave us a room right off the stay way 4 th floor. The room was missing tile in places, however we had a great view. Every day about 4 we would come up to room and there would be a jackhammer being used above us. We figured it would... More 

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San Diego, California, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 1, 2015

I have stayed at this hotel several times over the past few years. The views of the harbor and mountain are great. The rooms are average for the price, relatively clean and has free wifi available. It has decent restaurants onsite and nearby, which is very convenient.

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Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. We appreciate this opinion about our hotel and services, our view and location is very special, San Carlos,Sonora is a beautiful place to enjoy. More 

Guadalajara, Mexico
1 review
1 of 5 stars Reviewed March 23, 2015

Simply terrible, it does not reflect the great Mexican tourism service-level we are accustomed to. • Jr. Suites with doors of a very-low quality, kitchenette with no dishes, door locks that fail continuously • Lobby personnel with a very unfortunate attitude. If you are not a "member" of this facility, then you do not deserve of anything (dishes at your... More 

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Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment, it helps us to improve. We channel this information to those responsible to give a favorable solution and that on your next visit to watch the changes. More 

Leeds, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 12, 2015

Let's state the obvious...the views of the mountain/harbor are spectacular, especially during sunset. If you can score a room with a balcony to see this, you'll be impressed. Generally, hotel is averagely clean, various bugs in rooms (but this is Mexico!). Staff very friendly and attentive, food in the restaurant was very good and the breakfast buffet was brilliant (remember... More 

Was this review helpful? Yes 1
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

We appreciate your opinion, definitely our view is awesome. we hope to see you again More 

Dublin, California
Top Contributor
207 reviews 207 reviews
82 hotel reviews
118 helpful votes 118 helpful votes
2 of 5 stars Reviewed December 15, 2014

The hotel has a wonderful view and the public areas are well maintained, but our room was very rundown. They are suite-type rooms with a bedroom, bath, and kitchen-living area. We had lovely view of the signature mountain (Teta Kawi) even though we were on the first floor and our patio opened to the marina. The suite door opened to... More 

Was this review helpful? Yes 2
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for sharing your experience, your opinion help us to improve. Our rooms are being update to improve your experience in our hotel. See you later! More 

Spring Hill, Kansas
Top Contributor
65 reviews 65 reviews
45 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed December 4, 2014

It's not the most modern or trendiest hotel by any means, but I like this place. It looks, feels and smells like a traditional Mexican resort should. I felt comfortable and at home here and for that reason we will be making this our home quite frequently on business trips to the San Carlos area. I really enjoy the restaurant.... More 

Was this review helpful? Yes 3
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. Is very important for us your opinion about our services and it help us to improve. We hope see you again. More 

Richmond, Canada
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed November 13, 2014

Spent only 1 night here with a bus tour. The room I got was large & great view of the Marina from where we went on a boat tour of the bay with Garry's Dive shop. Meals were included with this tour & the food was good. It had a pool.

Was this review helpful? Yes 1
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. We have a beautiful view to the tetakawi hill. we hope see you again More 

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