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Marinaterra Hotel & Spa

Certificate of Excellence
Calle Gabriel Estrada s/n | Sector La Herradura, San Carlos 85506, Mexico
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1 room 1 guest
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175 Reviews from our TripAdvisor Community

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Traveler rating
    71
    58
    22
    12
    12
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60
41
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Canton of Zurich, Switzerland
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Okeish hotel. Good for holidays with a very summery feeling with helpful staff to help you out. Not the classy hotel or a business hotel given the slow wi-fi connection though. Great position right on the marina and great pool to survive the high humidity of this part of Mexico.

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Monterrey, Mexico
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

We stayed here due to a wedding. The double bed accommodations were comfortable for a four member family. Several of the kin got bigger rooms with kitchenettes and extra roomy spaces. Prices are a little high all around for it is the only"luxury" hotel in town. All in all, it was a very comfortable and pleasant stay. The town is... More 

Was this review helpful? Yes 1
Antwerp, Belgium
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 18, 2015

Bedrooms are comfy and wide. Pools are ok, although it doesn't have a beach right there in the hotel. The marina (in case you're interested in sailing or renting a boat/yacht) is right there. I went for a wedding and the chapel is right next to it, and they provide a golf cart service that goes to the club the... More 

Was this review helpful? Yes 2
Hermosillo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

I spent the weekend with my family and a group of friends of my son. We enjoy the pool and the beach club. Breakfast Buffet is good enough. I have some issues with the remote of the AA. Nothing to worry about.

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Was this review helpful? Yes 1
Scottsdale, AZ
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 19, 2015 via mobile

This is the worst customer service we've ever experienced at a hotel. My boyfriend is a pilot, and I'm a flight attendant, so we typically spend two nights per week in hotels. We have spent two nights at Marinaterra, and have two to go, and although the rooms are very nice (the TV could be bigger) and modern with great... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 18, 2015

It was my 8 months old baby twins first vacation and the room was old yet clean, just one crib (and they told us they had more), the front desk guys just didn't have a clue about anything! Only Giovanni and one waiter treated us very good but the rest of the staff had long faces. Also the beach club... More 

Was this review helpful? Yes 1
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. we will consider your opinion to make necessary changes in our service. We hope to see you again. Best regards! More 

Monterrey, Mexico
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 15, 2015

No doubt the best part of the hotel are the views. Slow and deficient check- in/check-out services. Rooms are spacious and fairly clean, sometimes lacking some basic amenities. Noise from the hallways can be annoying. Restaurant is good. My wife and I have spent several weekends here and this is one of the best hotels in San Carlos. If you... More 

Was this review helpful? Yes 1
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. Our location is special in this destination because we are in front the tetakawi hill San Carlos icon and your opinion is very important for to improve our services. We hope to see you again. Best regards! More 

Tucson, Arizona
Level Contributor
4 reviews
1 of 5 stars Reviewed April 27, 2015

We booked this hotel online for an 8 day stay. They gave us a room right off the stay way 4 th floor. The room was missing tile in places, however we had a great view. Every day about 4 we would come up to room and there would be a jackhammer being used above us. We figured it would... More 

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Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment Dlhiatt :) The last year we had remodeling several rooms and we do every effort for to give the best service. All guest are treated equally, if your booking is from travel agency or direct in our hotel, we do not make difference. Let us improve your experience, we hope to see you again. Best regards! More 

San Diego, California, United States
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 1, 2015

I have stayed at this hotel several times over the past few years. The views of the harbor and mountain are great. The rooms are average for the price, relatively clean and has free wifi available. It has decent restaurants onsite and nearby, which is very convenient.

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Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment. We appreciate this opinion about our hotel and services, our view and location is very special, San Carlos,Sonora is a beautiful place to enjoy. More 

Guadalajara, Mexico
1 review
1 of 5 stars Reviewed March 23, 2015

Simply terrible, it does not reflect the great Mexican tourism service-level we are accustomed to. • Jr. Suites with doors of a very-low quality, kitchenette with no dishes, door locks that fail continuously • Lobby personnel with a very unfortunate attitude. If you are not a "member" of this facility, then you do not deserve of anything (dishes at your... More 

Was this review helpful? Yes
Marinaterra, Director de Relaciones con Clientes at Marinaterra Hotel & Spa, responded to this review

Thanks for your comment, it helps us to improve. We channel this information to those responsible to give a favorable solution and that on your next visit to watch the changes. More 

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