Very scary place. I'd booked the room three days before through Expedia, but when I got there they didn't have the reservation. That happens sometime in Mexico and I explained that I could simply call Expedia and it would all be worked out. No go. They wouldn't let me use the phone for the toll free call. Okay, then I'll... More

Paradiso is now a Mexican -owned resort, formerly a Club Med. Most of the rooms are geared for singles, with separate twin beds- so be sure to ask for a suite or King bed if that's what you need. They do have a nice honeymoon suite on the fourth floor with a large private balcony patio and a wonderful view.... More

We stayed at this "resort" for a wedding. They switched the reception location a few days prior because the "AC was not working" in the ballroom my brother wanted. He had reserved the place since 2011. Paradiso offerred him to have it at the lagoon, or the beach with a discount. It sounded fishy to my brother, but what could... More

What a dump. Don't waste your time or money. Room was disgusting: the bed linen was full of hair and had obviously not been changed from the previous guests. The pool was murky and suspect. The waiters rude and service was non-existent. Bulldoze the place and build a real resort on the prime beach land.

The beach, the pool, the food was great. The people were helpful. Service was good. This is a great place if you don't sleep there. WiFi in the room was attempted by place laptop on sink. No where else in the room did it work. Electrical outlet. Only two outlets above the sink. We were there for two days. The... More

The hotel is old, dirty, no maintenance at all. I killed 3 roaches and a spider at the room. There were several hairs on the the beds, cleaning personal does not change the quilts. The pool was dirty, I met the person that does the pool maintenance has no clue on disinfection addition, he is overdosing. I dont recommend you... More

We have been staying in Paradiso Resort now several time over the years and never had a problem with the staff. We usually stay there on quiet time, since we are always trying to avoid big crowds. This place is for us a place of beauty and inspiration. Every time we stay there we have seen improvements done and I... More

El hotel esta mejorando bastante, sus colaboradores muestran un excelente servicio, en este año se esperan mas habitaciones remodeladas y acondicionadas. Es un lugar excelente para pasarla en familia el area de la alberca es agradable, la playa es hermosa sin duda uno de las mejores playas. El restaurante tiene variedad de alimentos, el buffet, los desayunos, en verdad lo... More

We stayed one night for a wedding. Its an old hotel, at least what I believe.. The rooms were just ok. The floor is old. There is no iron, and no iron board in the room. You should ask for an iron in the front desk. Air conditioning works great. There were no phone in room, so if you need... More