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Hotel Matilda

Certificate of Excellence
Aldama 53, San Miguel de Allende, Mexico
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Hotel Matilda
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
KristinB843 Richmond, Virginia
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204 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked Matilda as part of an Expedia air-hotel package and were so happy we did! I am an avid TripAdvisor reader and had reviewed the many comments. I worked with the concierge Carolina prior to our stay-she assisted with dinner reservations for four nights at various restaurants and is fantastic. Overall, our family of four (two parents and two... More 

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Los Barriles, Mexico
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband spent numerous hours trying to pick the perfect place for our Honeymoon. He decided on the Matilda for 3 nights after reading basically every review on various hotels. First off the staff was great, both hotel and restaurant. The gym was perfectly equipped and very clean. The rooms are very small, I could hardly hang up one jacket... More 

Was this review helpful? Yes 1
Cabo San Lucas, Mexico
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First the Matilda has Location, Location, Location.....very easy walk to the Concha or the Jardin. This is a boutique hotel with a modern urban design and feel. We paid $367 usd for our room and booked three nights. C-7 is next to the pool area and the combination off the early morning cleaning (6am) and the late night music blasting... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed March 18, 2015

My wife and I just spent three nights at Hotel Matilda, and were blown away by the efficiency and friendliness of the staff, the stunning and beautiful modernity of this gorgeous hotel, the immaculate cleanliness everywhere, the entertaining art everywhere, the haute bar with Charlie Chaplin movies, the exceptional food, the beautiful pool, and the serene spa rooms. Located a... More 

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New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2015

Hotel is filled with a modern art collection. Perfect for those wanting quiet sophiscated accomadations. Attentive staff. The on premise restaurant is beautilly decorated with a chandelier designed by the American designer Andrew Fisher.

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New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 3, 2015

From the decor , the attention to every detail , the friendly professional service and the fabulous Moxi restaurant's food ....everything was perfect and we cannot wait to go back ...It sure makes San Miguel de Allende even more special ....

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 15, 2014

A complete spa within the hotel installation. Great and brand new equipment, plus friendly staff with good preparation. The best relaxation I have ever accomplished in a spa. Even if it doesn't offer ocean side view, you don't know you are in downtown San Miguel. Will definitely come back.

Was this review helpful? Yes
Bruce J, Manager at Hotel Matilda, responded to this review

Dear Abel: We’re so glad you enjoyed our spa. Many guests are surprised to find such a beautiful and well-equipped spa in our intimate hotel, but it certainly has a loyal following. Our apothecary, featuring an array of seasonal/organic ingredients that can be mixed to create personalized body scrubs, is especially popular. And we recently introduced Tata Harper products and... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 4, 2014

What to say: great check-in service, great restaurant, great rooms, great valet parking. Perhaps the only picky comment would be to het lighter desk room chairs. Although very Mexican, they can be too heavy for those of us who want to work while we party. This great hotel offers only the best. I ordered a hamburger via room service and... More 

Was this review helpful? Yes
Bruce J, General Manager at Hotel Matilda, responded to this review

Your “great” review made our day! Our staff works hard to make sure our guests are happy with every aspect of their stay, and nothing could thrill us more than being called “The best of the best.” Thanks so much for taking the time to share your opinion on TripAdvisor. We really appreciate it, and hope you’ll be a frequent... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014

This is a boutique hotel but you have the noise of the restaurant events etc as if they where held in your room The other aspects are ok but you must imagine that the you will be able to sleep until 3 am and wake up at 7 because of noise the room i was in d2

Was this review helpful? Yes 1
Bruce J, General Manager at Hotel Matilda, responded to this review

The night you were our guest, we hosted the Global Party Foundation to benefit the Red Cross. While it was a truly wonderful event, and we were honored to assist such a worthy charitable cause, we are sincerely sorry that the festivities disrupted your stay. It’s an extremely rare occurrence. Most guests find our hotel to be a haven of... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 2, 2014

OMG. Writing this within moments of leaving so I don't forget all the flaws! Windows don't open and for many rooms are only facing the hall so curtains have to stay shut. AC very noisy. Only shower I have been in with the tap so far from you that you have to get back out of the shower to adjust.... More 

Was this review helpful? Yes 5
Bruce J, General Manager at Hotel Matilda, responded to this review

Given the number of extremely positive reviews that our hotel receives, we were very surprised by these comments - especially since Hotel Matilda is consistently rated by Conde Nast Traveler as one of the top hotels in Mexico. We were sincerely sorry this guest was not pleased with his stay, since our #1 goal is to assure every visitor a... More 

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