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Aldama 53, San Miguel de Allende, Mexico
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Hotel Matilda
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Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 15, 2014
AvFlyer172 Nashville, Tennessee
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179 reviews from our community

Traveler rating
    126
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    20
    12
    2
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24
86
12
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

This is a boutique hotel but you have the noise of the restaurant events etc as if they where held in your room The other aspects are ok but you must imagine that the you will be able to sleep until 3 am and wake up at 7 because of noise the room i was in d2

Was this review helpful? Yes
Bruce J, General Manager at Hotel Matilda, responded to this review

The night you were our guest, we hosted the Global Party Foundation to benefit the Red Cross. While it was a truly wonderful event, and we were honored to assist such a worthy charitable cause, we are sincerely sorry that the festivities disrupted your stay. It’s an extremely rare occurrence. Most guests find our hotel to be a haven of... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

OMG. Writing this within moments of leaving so I don't forget all the flaws! Windows don't open and for many rooms are only facing the hall so curtains have to stay shut. AC very noisy. Only shower I have been in with the tap so far from you that you have to get back out of the shower to adjust.... More

Was this review helpful? Yes 2
Bruce J, General Manager at Hotel Matilda, responded to this review

Given the number of extremely positive reviews that our hotel receives, we were very surprised by these comments - especially since Hotel Matilda is consistently rated by Conde Nast Traveler as one of the top hotels in Mexico. We were sincerely sorry this guest was not pleased with his stay, since our #1 goal is to assure every visitor a... More

Nashville, Tennessee
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 15, 2014

My wife and I had drinks in the bar followed by a fabulous meal in the restaurant. The drinks were wonderful and the service spot on, the atmosphere in the bar was quite chic and the art scattered throughout the property kept us enthralled. The restaurant had amazing selection and the quality of the beef left nothing to be desired.... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

It is a lovely modern hotel, located very close to downtown San Miguel. The restaurant has an excellent Mexican menu. The SPA is marvelous. Walking distance to Main plaza in downtown. They have car parking for guests.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2014

1) booked on Booking.com on a so called lower rate than directly at the hotel. 2) rate was 350usd and when the charge of the first night was done it went up to 450usd 3) hotel charges VAT, and 10% service charge. Still, they ask for tips after meals 4) noisy hotel, I was next to the pool and has... More

Was this review helpful? Yes 2
Bruce J, General Manager at Hotel Matilda, responded to this review

We regret that your recent stay didn’t meet your expectations. Regarding the charges, it’s true that we charge VAT – like all hotels in Mexico. When a guest has a concern with any aspect of his stay, there is much we can do to resolve the problem – when we are made aware of it. If there is a problem... More

Houston, Texas
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2014

This boutique hotel is close to everything, yet far enough away for guests to enjoy tranquility! A wonderful staff, beautiful rooms, elegant spa, and a pool with infinity edge which overflows down the wall of the restaurant! A truly remarkable design. Even if you aren't staying there, you can enjoy all the amenities with a day pass! Not to be... More

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FLL
2 reviews
5 of 5 stars Reviewed July 6, 2014

Beautiful boutique hotel, lovely large room, great location, pricey. Very attentive staff, friendly, excellent service. Food was great, loved the fresh juice combinations - healthy & tasty, I had @ breakfast. Careful not to leave anything on the floor, when it rains, window/door leaked inside in our room.

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New York
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 10, 2014

My wife and I checked in for an extended week-end at this state-of-the-art boutique hotel recently. We definitely loved the great atmosphere, impecable service, quiet areas to relax and enjoy your time, and in particular the large, comfortable room, with all the amenities. The Spa was a particular bonus! We both took great massages (at reasonable prices). Breakfast is served... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 25, 2014

The wonderfull guest relations staff at the Rosewood Hotel in S Miguel de Allende recommended we tried the Moxi restaurant at Hotel Matilda, which, she claimed, was one of the best in Mexico. Our expectations were, thus, very high and we made this dinner the most sigbificant of our trip. The restaurant was very pretty and very comfortable. The lighting... More

Was this review helpful? Yes 2
Bruce J, Manager at Hotel Matilda, responded to this review

We want to thank you for visiting Moxi at Hotel Matilda on your recent visit. While we’re pleased that you enjoyed the stylish ambience and design, we’re sorry that your evening was less than perfect. In fact, Moxi has received rave reviews for cuisine and service since it opened, so your experience was quite unusual. However, we value the input... More

Shanghai
Top Contributor
74 reviews 74 reviews
51 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 5, 2014

The Matilda is very proud of its designer-chic appearance, but for us the room experience was not great. We were given room C8, right on the patio so that whenever we opened our door there were people literally on our doorstep, sitting in chairs, drinking, chatting, playing with children and dogs - so that we never felt any privacy. The... More

Was this review helpful? Yes 2
Bruce J, Manager at Hotel Matilda, responded to this review

At Matilda, we pride ourselves on providing not only a well-designed hotel, but also one that is comfortable and functionable. In fact, Travel + Leisure just named Hotel Matilda the best-designed boutique hotel in Mexico – an award we worked hard to deserve. That said, we also know our contemporary hotel is not for everyone. We sincerely regret that your... More

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Additional Information about Hotel Matilda

Address: Aldama 53, San Miguel de Allende, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Price Range (Based on Average Rates): $$$$
Number of rooms: 32
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