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Hotel Matilda

Certificate of Excellence
Aldama 53, San Miguel de Allende, Mexico
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Hotel Matilda
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
grandsam23 Atlanta, Georgia
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198 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I just spent three nights at Hotel Matilda, and were blown away by the efficiency and friendliness of the staff, the stunning and beautiful modernity of this gorgeous hotel, the immaculate cleanliness everywhere, the entertaining art everywhere, the haute bar with Charlie Chaplin movies, the exceptional food, the beautiful pool, and the serene spa rooms. Located a... More 

Was this review helpful? Yes
New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2015

Hotel is filled with a modern art collection. Perfect for those wanting quiet sophiscated accomadations. Attentive staff. The on premise restaurant is beautilly decorated with a chandelier designed by the American designer Andrew Fisher.

Was this review helpful? Yes
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 3, 2015

From the decor , the attention to every detail , the friendly professional service and the fabulous Moxi restaurant's food ....everything was perfect and we cannot wait to go back ...It sure makes San Miguel de Allende even more special ....

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 15, 2014

A complete spa within the hotel installation. Great and brand new equipment, plus friendly staff with good preparation. The best relaxation I have ever accomplished in a spa. Even if it doesn't offer ocean side view, you don't know you are in downtown San Miguel. Will definitely come back.

Was this review helpful? Yes
Bruce J, Manager at Hotel Matilda, responded to this review

Dear Abel: We’re so glad you enjoyed our spa. Many guests are surprised to find such a beautiful and well-equipped spa in our intimate hotel, but it certainly has a loyal following. Our apothecary, featuring an array of seasonal/organic ingredients that can be mixed to create personalized body scrubs, is especially popular. And we recently introduced Tata Harper products and... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 4, 2014

What to say: great check-in service, great restaurant, great rooms, great valet parking. Perhaps the only picky comment would be to het lighter desk room chairs. Although very Mexican, they can be too heavy for those of us who want to work while we party. This great hotel offers only the best. I ordered a hamburger via room service and... More 

Was this review helpful? Yes
Bruce J, General Manager at Hotel Matilda, responded to this review

Your “great” review made our day! Our staff works hard to make sure our guests are happy with every aspect of their stay, and nothing could thrill us more than being called “The best of the best.” Thanks so much for taking the time to share your opinion on TripAdvisor. We really appreciate it, and hope you’ll be a frequent... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014

This is a boutique hotel but you have the noise of the restaurant events etc as if they where held in your room The other aspects are ok but you must imagine that the you will be able to sleep until 3 am and wake up at 7 because of noise the room i was in d2

Was this review helpful? Yes 1
Bruce J, General Manager at Hotel Matilda, responded to this review

The night you were our guest, we hosted the Global Party Foundation to benefit the Red Cross. While it was a truly wonderful event, and we were honored to assist such a worthy charitable cause, we are sincerely sorry that the festivities disrupted your stay. It’s an extremely rare occurrence. Most guests find our hotel to be a haven of... More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 2, 2014

OMG. Writing this within moments of leaving so I don't forget all the flaws! Windows don't open and for many rooms are only facing the hall so curtains have to stay shut. AC very noisy. Only shower I have been in with the tap so far from you that you have to get back out of the shower to adjust.... More 

Was this review helpful? Yes 5
Bruce J, General Manager at Hotel Matilda, responded to this review

Given the number of extremely positive reviews that our hotel receives, we were very surprised by these comments - especially since Hotel Matilda is consistently rated by Conde Nast Traveler as one of the top hotels in Mexico. We were sincerely sorry this guest was not pleased with his stay, since our #1 goal is to assure every visitor a... More 

Nashville, Tennessee
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 15, 2014

My wife and I had drinks in the bar followed by a fabulous meal in the restaurant. The drinks were wonderful and the service spot on, the atmosphere in the bar was quite chic and the art scattered throughout the property kept us enthralled. The restaurant had amazing selection and the quality of the beef left nothing to be desired.... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

It is a lovely modern hotel, located very close to downtown San Miguel. The restaurant has an excellent Mexican menu. The SPA is marvelous. Walking distance to Main plaza in downtown. They have car parking for guests.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 22, 2014

1) booked on Booking.com on a so called lower rate than directly at the hotel. 2) rate was 350usd and when the charge of the first night was done it went up to 450usd 3) hotel charges VAT, and 10% service charge. Still, they ask for tips after meals 4) noisy hotel, I was next to the pool and has... More 

Was this review helpful? Yes 4
Bruce J, General Manager at Hotel Matilda, responded to this review

We regret that your recent stay didn’t meet your expectations. Regarding the charges, it’s true that we charge VAT – like all hotels in Mexico. When a guest has a concern with any aspect of his stay, there is much we can do to resolve the problem – when we are made aware of it. If there is a problem... More 

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