We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 54 San Miguel de Allende hotels

Casa Quetzal Hotel

3.5 of 5 Hotel   |   34 | Colonia Centro, San Miguel de Allende 37700, Mexico
Hotel amenities
Save Saved
You added Casa Quetzal Hotel to your Saves list
Casa Quetzal Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
81%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 weeks ago
volsNc NC
  • Reviews (170)
  • Photos (48)
  • Prices
  • Amenities
  • Room tips (19)
  • Back to top
Write a Review

170 people have reviewed this hotel

Traveler rating
    95
    42
    14
    7
    12
See reviews for
23
74
15
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
NC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We loved this hotel. It was perhaps the best stay we have ever had. The staff treated us like a king and queen. It was just a week from heaven! Perfect everything. We sat for hours in the lovely garden and felt the warm breeze. Wonderful for sleeping at night./ Nos encantó este hotel. Fue tal vez la major estadía... More

Was this review helpful? Yes
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for staying with us! and thank you for your comments! we are very happy you enjoyed our hotel and really hope to have back very soon!!! Kind regards! More

Vancouver, Canada
Top Contributor
138 reviews 138 reviews
32 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We booked the junior one bedroom largely going on TripAdvisor comments. We were not disappointed.It was clean and picturesque while having didinct colonial charm it was also practical. We enjoyed being just a couple of blocks from the city center and the courtyard and table outside our suite where inviting. The only thing I can fault them on was that... More

Was this review helpful? Yes
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

We are glad you had a great experience at casa quetzal and Thank you for your comments! we will take seriously your opinions and suggestions which are very important to us! kind regards! More

Houston, TX
Top Contributor
210 reviews 210 reviews
200 hotel reviews
403 helpful votes 403 helpful votes
4 of 5 stars Reviewed February 16, 2014

Made an arrival date error on our reservation, but the staff graciously honored the reservation a day early. Also upgraded us to a much larger room, because the room type reserved was unavailable. Cannot ask for better service than that. Lovely facility, with a beautiful small courtyard & roof top seating area for relaxing. Suite had lovely brick floors, area... More

Was this review helpful? Yes 1
Gerente G, Manager at Casa Quetzal Hotel, responded to this review

Dear Guest thank you for visiting Casa Quetzal we are very glad you had a great experience in our hotel and we are looking forward to your return! Kind regards! More

Bogota, Colombia
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 16, 2014

- The receptionist ( a young lady) was busy talking to her friend instead of checking us in. - room 101 is just at the entrance hall on your right as you walk in. You can hear all the noise from the street. Including all the cars and bikes passing by at 6 am. - The room is freezing (we... More

Was this review helpful? Yes 2
Gerente G, Manager at Casa Quetzal Hotel, responded to this review

Dear Guest thank you for your comments We will install do vent windows in room 101 to avoid noises from the street. Maybe you have some wrong info but breakfast is NOT 4 blocks away its at the correo restaurant (one of san miguel finest) and is only 1 block away from casa quetzal, we really encourage our guest to... More

Fortaleza, CE
Contributor
19 reviews 19 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 26, 2013

The staff was always nice, attentive and friendly. They arranged all our needs. Cesar was the best. But the hotel by itself I didn´t like it and I even don´t understand till now why it won many accolades from TripAdvisor´s readers (as soon as we enter the reception area we face the prizes). It´s very expensive for what they offer.... More

Was this review helpful? Yes 1
guerras2, Manager at Casa Quetzal Hotel, responded to this review

Thank you for your comments casa quetzal is built in a house that dates from the 1800´s and san miguel is named a World heritage city by UNESCO which means that properties cannot be modified thats why the different room sizes in the hotel. we value very highly comments and suggestions from our guests and rest assured yours will be... More

San Antonio, Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2013

We stayed in Casa Quetzal's private apartments down the street from the hotel. It was great having the privacy and peace that comes with renting a private apartment in San Miguel. We didn't have daily maid service but we enjoyed coming and going without any interruption.

Was this review helpful? Yes 2
Amarillo, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

I stayed in this lovely hotel while visiting a friend in Mexico. It has beautiful sitting areas with beautiful greenery and fountains. My room was wonderful. It was well decorated, clean, and comfortable. It is easy walking distance to the center of San Miguel, many shops, and restaurants, but far enough away to feel secluded. The staff was very helpful.... More

Was this review helpful? Yes 2
guerras2, Manager at Casa Quetzal Hotel, responded to this review

We are very happy to know you enjoyed your stay at casa quetzal! and that we made you feel "home away from home" we really look forward to seeing you soon back in san miguel Best Regards! General maneger & Staff Casa Quetzal. More

Houston, TX
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2013

This hotel has a wonderful location. Each room is different but not all are air conditioned. If you are in the back the rooms are quiet. Ask for the rooms on the left. There are very few amenities at this hotel but you are only a few blocks from the main plaza. You are within walking distant to the market... More

Was this review helpful? Yes 1
guerras2, Manager at Casa Quetzal Hotel, responded to this review

Thank you for your feedback! your comments help us improve! we will install A/C-HEATING units very soon in all of the rooms! we are quite happy to hear you enjoyed casa quetzal! we look forward too seeing you again kind regards! More

London, United Kingdom
Top Contributor
99 reviews 99 reviews
97 hotel reviews
256 helpful votes 256 helpful votes
3 of 5 stars Reviewed September 7, 2013

Good location and unusual building in a garden setting, the rooms are all different. With an on-site owner or good manager this could be lovely but as it is it doesn’t quite hit the mark: Despite there being a couple of days of cold wet weather there was no more than sheet and a cover on the bed – it... More

Was this review helpful? Yes 1
guerras2, Manager at Casa Quetzal Hotel, responded to this review

Dear Guest Thank you for your comments we take them very seriously and they help us improve our hotel We will review the gas fire systems with our staff to improve in the areas you mentioned. Thank you! We look forward to seeing you again! More

The Sea Ranch, California
Top Contributor
66 reviews 66 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

A number of mixups affected the quality of my stay. Location is great, employees tried to sort all the confusion. However, my room had poor ventilation and was too hot. The several day security camera installation in the patio outside my room created noise and lack of serenity. It's a lovely place but seemed to need a little closer attention... More

Was this review helpful? Yes
guerras2, Manager at Casa Quetzal Hotel, responded to this review

Thank you for your comments! We are sorry for the inconvenience of the security cameras but we where improving our system in order to offer more safety to our guests we appreciate and take seriously your comments on customer comfort Kind regards. More

Owners: What's your side of the story?
If you own or manage Casa Quetzal Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Casa Quetzal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Quetzal Hotel

Also Known As:
Hotel Casa Quetzal
Address: 34 | Colonia Centro, San Miguel de Allende 37700, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Guanajuato > San Miguel de Allende
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style:
#11 Romantic Hotel in San Miguel de Allende
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Casa Quetzal Hotel 3.5*
Official Description (provided by the hotel):
Casa Quetzal, San Miguel's favorite boutique hotel, caters to the seasoned traveler with guest suites that are unique in their variety and sophistication. This little oasis, in the historical center of town, has elegant nods to the world's most exotic places, side by side with Mexico's colonial and contemporary architectural styles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Tingo, Travelocity, TripOnline SA and Venere so you can book your Casa Quetzal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

48 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (47)
Viewed
Room/suite (7)
Viewed
Family/play areas (1)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
View from room (2)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)

Best prices for your stay

Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hotels.com Expedia.com Booking.com
and 5 more sites!

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites
Hotel Style
#11 Romantic Hotel in San Miguel de Allende
Hotel Class
Official Description (provided by the hotel)
Casa Quetzal, San Miguel's favorite boutique hotel, caters to the seasoned traveler with guest suites that are unique in their variety and sophistication. This little oasis, in the historical center of town, has elegant nods to the world's most exotic places, side by side with Mexico's colonial and contemporary architectural styles. ... more   less 
Number of rooms
10

See which rooms travelers prefer

Sorry, our search service is down. Displaying the most recent room tips below.