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Casa Quetzal Hotel

34 | Colonia Centro, San Miguel de Allende 37700, Mexico
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Casa Quetzal Hotel
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A recent review
5 of 5 stars Reviewed March 29, 2015
Lisa O Huntsville, Alabama
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198 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2015

I booked a hotel room through “hotel.com” for the recent trip to San Miguel de Allende Mexico in March 2015, and will be the last and advice anyone should think twice before using service from “hotel.com” and avoid staying at Hotel Casa Quetzal for the following reason; We checked in at Hotel Casa Quetzal in late afternoon, we went out... More 

Was this review helpful? Yes 3
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Dear Guest: We are well aware of your situation unfortunately your problems did not come directly from the hotel and we like like to explain why: 1. Water service is provided by the municipality of san miguel de allende and lately there have been many water cuts due to the improvements they are doing to the city, so in other... More 

Huntsville, Alabama
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

We found this wee hotel on trip advisor and were so happy! The price was hard to beat, and our room was really a suite that I could stay in long term! We had a bedroom with a king bed and fireplace, a huge bathroom with a shower and hot hot water, and a lounge with a table and chairs,... More 

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for visiting our hotel! we are very glad you had a great time with us! we look forward to your next visit! kind regards! More 

TN
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 27, 2015

We stayed here as a family of 4. The rooms were large and clean. The staff was very helpful and professional. Wifi doesn't work well in the rooms because of the building construction. Conveniently located. I would stay here again.

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we appreciate them! we are working on improving our wifi service! kind regads! More 

Miami, Florida
Top Contributor
52 reviews 52 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed March 25, 2015

Pros: beautiful room, very clean, very quiet, very well located in the heart of SMA, secure parking (valet only as it isn't connected to the hotel). Cons: no bar (only an unattended rooftop sitting area), and while the staff was courteous and efficient at checking me in, they didn't go the extra mile to offer me a map of town,... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we are pleased to know you enjoyed casa quetzal the property is 300 years old and is pretected by the UN an UNESCO that is why no major modifications can be done to it and in order to preserve it there is no restaurant or bar at the hotel but 5 min walking distance the... More 

Wasaga Beach, Canada
Top Contributor
78 reviews 78 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 20, 2015 via mobile

We got a great price for this 3-1/2 star lodging so decided to book it for two nights...good reviews, rating, price and location...and we were not disappointed. There are many excellent restaurants and shops within close walking distance. Our room was very comfortable... king bed with nice bedding, tv, heater, a/c, extra blankets, a wonderful shower with lots of hot... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for staying at casa quetzal casa quetzal is built on a 300 year old property protected By UNESCO and the UN so any major modifications are against international law so a restaurant cannot be built on the hotel but we offer the best breakfast in san miguel de allende at El Correo Restaurant kind regards More 

Hadlow, United Kingdom
Top Contributor
199 reviews 199 reviews
91 hotel reviews
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed February 20, 2015

We chose this for its location and also because it seemed to have a bit of character. We were happy on both counts. It was just a couple of streets from the main square and our room was attractive and comfortable. A suggestion for the staff: when people check in, explain to them how breakfast works. We only spent one... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for visiting casa quetzal we are glad you had a great stay with us! best regards! More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 1, 2015 via mobile

My wife and I arrived to San Migual after long hours of driving and exploring Mexico's history towns! Looking around for place to spend a couple days we were recommended by a local to Quetzal! Great hotel! Very nice rooms excellent service and valet parking! also very attentive staff. Close to everything and in walking distance of a main square.... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we are glad you had a nice stay at casa quetzal! we look forward to your next visit! Kind regads! More 

Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

I stayed for the 2nd time in this cozzy hotel. My room was at the end of the hotel. Very quiet, ample & nicely decorated. Perfect location to walk everywhere. Includes a fantastic breakfast at the Restaurant El Correo one block away. I highly recommend this hotel

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for choosing casa quetzal we look forward to your next visit Kind Regards! More 

Elgin, Illinois
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2014

Cute boutique hôtel. Enjoyed our stay during december 2014. This hotel is located near center, close to all the nice restaurants. It is very convenient, no need for a car. I fell in love with this city.

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review
Google Translation

Gracias por visitar san miguel de allende y casa quetzal nos llena de gusto saber que su estancia fue de... More 

Sacramento, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

The interior looks like paradise. The room was spacious and comfortable. The location is close to the main plaza, but some walking is involved. The drawbacks are that the price doesn't accommodate the budget traveler, there was no food or drink on site except for bottled water, and the lock to my room was temperamental. Overall, it was a good... More 

Was this review helpful? Yes
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review
Google Translation

Gracias por sus comentarios esperamos contar con su visita de nuevo muy pronto! Saludos cordiales! More 

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