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Casa Quetzal Hotel

34 | Colonia Centro, San Miguel de Allende 37700, Mexico
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1 room 1 guest
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Casa Quetzal Hotel
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204 Reviews from our TripAdvisor Community

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Traveler rating
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    53
    20
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30
94
17
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Eugene, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Casa Quetzal was a perfect oasis from the often busy and crowded parroquia square. Tucked off on a side street, Casa Quetzal offers a quiet get away, yet not far from many of the good restaurants and lovely shops of San Miguel. The rooms are very clean, spacious with plenty of hot water and comfortable beds. The rooms are spread... More 

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Santa Fe, New Mexico
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For us, there was a disconnect between the reviews here and our experience. First, the car: the hotel is on a very narrow, one way street with no place to even leave the car with the flashers on while one registers. All of the streets in the area are one way, so you can't just drive around the block until... More 

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Santa Monica, California
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel in a beautiful space. The staff is attentive, but not all speak English which is a problem sometimes. Very helpful when things needed done in the room like new lamps when the one there didn't work. We had a very quiet room in the back in a garden like setting. Try not to get room... More 

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review
Google Translation

Gracias por su visita y por sus comentarios los cuales tomamos muy seriamente. en el hotel contamos con un estricto... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 18, 2015

Great hotel. Stayed a whole week with family and in laws. The place really makes you feel like your in San Miguel...colorful, beautiful gardens and very relaxing atmosphere. Employees were helpful and offered guidance at all times. Rooms are a bit small but that's how boutique hotels are in SMA.

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we are very glad you and your family enjoyed san miguel de allende and casa quetzal! we look forward to your next visit! we look forward to your next visit. Regards. More 

Vancouver, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 17, 2015

I booked a hotel room through “hotel.com” for the recent trip to San Miguel de Allende Mexico in March 2015, and will be the last and advice anyone should think twice before using service from “hotel.com” and avoid staying at Hotel Casa Quetzal for the following reason; We checked in at Hotel Casa Quetzal in late afternoon, we went out... More 

Was this review helpful? Yes 4
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Dear Guest: We are well aware of your situation unfortunately your problems did not come directly from the hotel and we like like to explain why: 1. Water service is provided by the municipality of san miguel de allende and lately there have been many water cuts due to the improvements they are doing to the city, so in other... More 

Huntsville, Alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

We found this wee hotel on trip advisor and were so happy! The price was hard to beat, and our room was really a suite that I could stay in long term! We had a bedroom with a king bed and fireplace, a huge bathroom with a shower and hot hot water, and a lounge with a table and chairs,... More 

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for visiting our hotel! we are very glad you had a great time with us! we look forward to your next visit! kind regards! More 

TN
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 27, 2015

We stayed here as a family of 4. The rooms were large and clean. The staff was very helpful and professional. Wifi doesn't work well in the rooms because of the building construction. Conveniently located. I would stay here again.

Was this review helpful? Yes 1
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we appreciate them! we are working on improving our wifi service! kind regads! More 

Miami, Florida
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed March 25, 2015

Pros: beautiful room, very clean, very quiet, very well located in the heart of SMA, secure parking (valet only as it isn't connected to the hotel). Cons: no bar (only an unattended rooftop sitting area), and while the staff was courteous and efficient at checking me in, they didn't go the extra mile to offer me a map of town,... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for your comments! we are pleased to know you enjoyed casa quetzal the property is 300 years old and is pretected by the UN an UNESCO that is why no major modifications can be done to it and in order to preserve it there is no restaurant or bar at the hotel but 5 min walking distance the... More 

Wasaga Beach, Canada
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed March 20, 2015 via mobile

We got a great price for this 3-1/2 star lodging so decided to book it for two nights...good reviews, rating, price and location...and we were not disappointed. There are many excellent restaurants and shops within close walking distance. Our room was very comfortable... king bed with nice bedding, tv, heater, a/c, extra blankets, a wonderful shower with lots of hot... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for staying at casa quetzal casa quetzal is built on a 300 year old property protected By UNESCO and the UN so any major modifications are against international law so a restaurant cannot be built on the hotel but we offer the best breakfast in san miguel de allende at El Correo Restaurant kind regards More 

Hadlow, United Kingdom
Level Contributor
212 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
4 of 5 stars Reviewed February 20, 2015

We chose this for its location and also because it seemed to have a bit of character. We were happy on both counts. It was just a couple of streets from the main square and our room was attractive and comfortable. A suggestion for the staff: when people check in, explain to them how breakfast works. We only spent one... More 

Was this review helpful? Yes 2
Gerente G, Gerente at Casa Quetzal Hotel, responded to this review

Thank you for visiting casa quetzal we are glad you had a great stay with us! best regards! More 

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