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Belmond Casa de Sierra Nevada

Certificate of Excellence
4.5 of 5
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Hospicio 35 | Centro, San Miguel de Allende 37700, Mexico
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Belmond Casa de Sierra Nevada
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Certificate of Excellence
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5 of 5 stars reviewed 3 weeks ago
alsolly Chicago, IL
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420 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, IL
Top Contributor
102 reviews 102 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There's a cautionary at the end, so don't get too excited . . . yet. The good news -- start with the people: From the initial greeting through the consistent cheerfulness of the staff to the servers at breakfast (our only meal taken on the property) to flower petals sprinkled on the bed (and elsewhere) to reliable turndown service (great... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Casa de Sierra Nevada was a great place for us to stay during a long weekend wedding trip. The hotel was centrally located to all the venues we visited. Our accomodations in a deluxe junior suite were WONDERFUL including the walk in shower and the copper tub in the spacious bathroom. I don't see how you would go wrong staying... More 

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Was this review helpful? Yes 1
NYC
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful hotel...wonderful, attentive service. We stayed in El Nido on a guide's recommendation and loved the room's privacy and two private balconies. The service at the pool was wonderful, though there isn't a bar on-site so you have to call for drinks/food. The Belmond isn't as glam or showy as some of the newer properties in town but it was... More 

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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 27, 2015

Disappointing - overpriced and looking old and tired. Service not wonderful. Room was noisy and light poor. Breakfast expensive and very run of the mill. Great location but there are other much better competitors nearby!

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CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear Martha M, Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced in your last visit. All the team at Belmond Casa de Sierra Nevada works hard every day to provide the best service and product quality to ensure every client leaves happy... More 

Houston, Texas
Top Contributor
62 reviews 62 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 15, 2015

We stayed at the main building where the check-in is located. If I were to return I would ask for a room across the street where the pool is located. It was prettier and not as noisy. Our room was large and but needed attention. The doors didn't meet, the tile in the bathroom was chipped, and the room needed... More 

Was this review helpful? Yes 1
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear 2lilly2, Greetings from beautiful San Miguel and thank you for sharing your valuable feedback with other travelers! At Belmond Casa de Sierra Nevada we work hard every day to provide the best service and product quality to ensure every client leaves with a great impression, so we are constant in the refinement of our product. There are always areas... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 14, 2015

Thomas Wolfe famously said that “you can’t go home again.” There’s a good deal of truth to his statement, but it simply isn’t true as it regards the Casa de Sierra Nevada. We came to the hotel on our honeymoon over forty years ago. This past week we returned! We did a lot of pre-planning for our four-day stay, including... More 

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CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear Joe S, Thank you for taking the time to share your experience with us and other travelers. We are glad to know that you found home again in Belmond Casa de Sierra Nevada after 40 years. Thank you also for your complimentary comments regarding our staff, there is no better motivation for our team than that of a job... More 

Honolulu, Hawaii
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 6, 2015

In the heart of San Miguel, a very comfortable stay without an attitude. History and comfort go together in an elegant setting. The pool area is the highlight of a delightful environment. The service is always graceful and helpful. Gracias.

Was this review helpful? Yes 2
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear GourmetloverKula, Thanks for sharing your experience with other travelers. We appreciate your kind comments regarding our staff; they are the most valuable asset of the hotel. We are also glad to know that you enjoyed the architecture and setting of Belmond Casa de Sierra Nevada. We are very happy to hear you had a memorable experience and look forward... More 

Buffalo, New York
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 5, 2015

Spent our 20th anniversary walking through the city all day, then relaxing on our rooftop patio & in our private plunge pool, sampling tequilas with the gracious & fun bar staff, and generally admiring how well this hotel is run. Very small & charming--our suite was accessed by its own stairway and we never heard another guest until we went... More 

Was this review helpful? Yes 1
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear JenCB, We were delighted to welcome you this month and host your 20th anniversary celebration! Thank you for your insightful comments about the property, we are sure your opinion will be truly helpful for many other visitors. We are glad your stay was special and we look forward to welcoming you back in the future! Warm Regards, Pedro Guerrero... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

This is such a gracious hotel with wonderful, kind, warm staff. The rooms are all unique, with character and charm. It feels like staying in someone's home. Gustavo, in particular watched out for us, bringing fresh roses to our room every day, making swans from towels, and scattering flowers in amongst room daily. Such a great! We highly recommend Belmond... More 

Was this review helpful? Yes 1
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear Laura M, Thank you for letting us be your hosts in San Miguel! Thank you for your kind comments about our wonderful staff, rooms and special touches. We have given your kind comments to Gustavo. We are glad you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Pedro Guerrero General Manager Belmond Casa de... More 

Downers Grove, Illinois
Top Contributor
69 reviews 69 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 22, 2015

I can't wait to go back. The rooms, the location, the amenities. Comfortable beds, beautiful rooms, great towels and shampoo, attractive furniture, private pools. I didn't find the food all that great. Maybe that is why people say "try the margaritas." In the states good margaritas always keep mexican restaurants with bad foot afloat. I always avoid places with "great... More 

Was this review helpful? Yes 1
CasadeSierraNevada, General Manager at Belmond Casa de Sierra Nevada, responded to this review

Dear ttp620, Thank you for the time you have taken to share your kind comments regarding your stay at Belmond Casa de Sierra Nevada. We are glad to hear that you enjoyed our room amenities and location. We look forward to welcoming you back soon! Warm Regards, Pedro Guerrero General Manager Belmond Casa de Sierra Nevada More 

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