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Hotel del Portal San Miguel

Portal Allende 8 | Centro Historico, San Miguel de Allende 37700, Mexico
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1 room 1 adult
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Hotel del Portal San Miguel
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61 Reviews from our TripAdvisor Community

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2 reviews
1 of 5 stars Reviewed December 13, 2015 via mobile

I had a terrible experience here. First of all, I couldn't arrive the day I had my reservation and they started to say my reservation would be cancelled without any money back (I tried to do that with a week notice). After that, they made the charge on my credit card even before I arrived, but when I got there,... More 

Helpful?
Thank Pau C
baja california
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 25, 2015

For a family trip (ages 9-65) ,We stayed at Hotel Portal in July 2015 , rented six rooms and everybody had a wonderful time and would like to back soon. The Hotel staff was great and went out of there way to help us and always with a smile. Hotel Portal location is in front of El Jardin Principal ,... More 

Helpful?
Thank foodie-cm
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

We are very glad you enjoyed your stay at the portal! thank you for visiting our hotel! kind regards! More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 6, 2015

It's located right below the main square plaza @ San Miguel. This is good because you could see that beautiful cathedral when you open the windoe, this is bad because you get all the noise and chaos that happens every night and day in San Miguel. The hotel is quite old and the rooms are big but not that cozy... More 

Helpful?
1 Thank Patrick S
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments unfortunately the downside of being steps from all the happenings in san miguel is the eventual mariachis and festivities that are out of control of the hotel, we are glad you enjoyed your overall experience at the portal and we look forward to your next visit. Kind regads. More 

Stanford, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 21, 2015

Warning: I made a reservation online, it was confirmed via credit card, and I received a confirmation email. There were three rooms remaining. However, I later received an email saying that my reservation had been canceled, and when I checked again, there were no more rooms remaining. I called the hotel, and they told me that they canceled my reservation... More 

Helpful?
3 Thank Diego T
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review
Google Translation

Estimado Huésped para nosotros TODOS nustros huéspedes son muy importantes... nosotros no hacemos distinción entre raza religión sexo o estatus... More 

Travelers are raving about these San Miguel de Allende hotels

Ontario
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 28, 2015

The location of this hotel was perfect if you want to be right in the middle of San Miguel de Allende. A 300 year ol building on the side of the central Jardin (park), with the famous Parroquia beside it as well as a museum and shops. If you don't like church bells, don't stay here. If you can't climb... More 

Helpful?
1 Thank OmegaOntario
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for staying with us! we look forward to your next visit! kind regards! More 

Kyoto, Japan
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 19, 2015

if you love being right on the zocalo when all the actio is then there is no other place than the hotel del portal. on saturdays night it could be a little noisy .noise from the outside. the room wasnt really big, but it had all that was needed, really clean and the staff were very efficent and friendly, we... More 

Helpful?
Thank vagamondo63
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments! we are very glad you enjoyed hotel del portal!!! kind regards! More 

Victoria, Canada
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 5, 2015

Wow - walk out the door and you are at the square! We were doing a bit of shopping so it was just great to be able to head back to the room with no inconvenience. We had three rooms - all were different and each was perfectly comfortable. There are large windows for light although our room looked down... More 

Helpful?
1 Thank Jeanne07
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your feedback! and for visiting our hotel! we are glad you enjoyed your stay with us! please visit us soon again! kind regards! More 

Seattle, Washington
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 29, 2015

No frills spot in a great location. The place is in a grand old building, which is great, but the interior design, linens, etc., were basic. Our room had a small window, which it turns out was better than most.

Helpful?
Thank Chris T
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for visiting hotel del portal as you may know the hotel is built in a 300+ year old building protected by UNESCO as a world heritage site so major modification cannot be done. kind regards! More 

Brisbane, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 14, 2015

We travelled from Austraia to San Miguel De Allende for a wedding with our 4 month old son. The hotel was in an amazing location in SMDA. RIght in the heart of this place. The hotel faces onto the town square where the main and large church is located. It's not as noisy as you'd expect for its location... mariachi... More 

Helpful?
1 Thank Hayley G
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments we are glad you enjoyed the hotel unfortunately the hotel is protected by the UNESCO as a world heritage site and modifications cannot be done on the property we ask our guests to understand this situation. Kind Regards. More 

Vancouver, Canada
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed January 7, 2015 via mobile

I rarely find myself needing to write negative reviews here... pretty easy going. But, the rooms at Del Portal (we had two rooms amongst our group) are dark and stuffy. My room had one window that did not open and faced the front desk. There was no way to get fresh air or even see fresh air. The location in... More 

Helpful?
Thank Rovergaard
Gerente G, Gerente at Hotel del Portal San Miguel, responded to this review

Thank you for your comments we kindly ask our guests to understand one very particular situation about san miguel, the city was founded in 1542 therefore properties that are antique (like hotel del portal) are considered world heritage by the UNESCO therefore the structure cannot be modified in any way even though we do our best to make our guests... More 

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