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Om Tulum Hotel Cabanas and Beach Club

Carretera Tulum-Punta Alen, KM. 9.5, Tulum 77780, Mexico
Hotel amenities
1 room 1 adult
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Om Tulum Hotel Cabanas and Beach Club
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347 Reviews from our TripAdvisor Community

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Lynnwood
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

A peaceful stay. The cabañas are rustic, very clean and well maintained. The beach is just right there (a few feet away from your cabaña); clean and quiet beach area. No noisy parties around at all. The restaurant has the "best ceviche in the world"; grilled octupus tacos and fish tacos are amazing! The personnel kind hearted and always willing... More 

Helpful?
Thank J P
Denver, Colorado
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Om Tulum is a special place! I have had the pleasure of many visits to this establishment. The staff is amazing, they bend over backwards to make sure you enjoy your vacation. The manager, Orfe, is extremely professional, kind, and generous. My friends and I had an amazing evening there on Monday with massages, drinks, pizzas, hookahs, and more. I... More 

Helpful?
Thank Rachael R
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago via mobile

we stayed at om for a few days. Hotel was rustic in a zen and peaceful kind of way. the food at the restaurant was amazing. We ate there almost every night. Staff was very kind, helpful and accomodating ,especially Jose. We look forward to going back as soon as we can.

Helpful?
1 Thank A TripAdvisor Member
Bella Roma
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I have been there for a day with friends and family . The food is lovely and they try to accommodate your requests. The manager is a Italian man and he is very kind and tries to speak to everyone to check if everything is running ok ! I recommend om tulum because the staff in general tries their best... More 

Helpful?
Thank Anna R
Sydney, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed December 2, 2015

Nice spacious and clean cabin. Mosquito nets over the beds are necessary but can get very hot as it blocks the fan. However the fan is not available through the night as they are saving on power and turn it off. You are not told on check in, you find out by yourself that there is no power through the... More 

Helpful?
Thank Mandybg8
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed November 18, 2015

We were very excited to get to Om Cabanas as the second stop on a three stop trip along this coast. However, we were disappointed and only ended up staying the first night of the three that had reserved. We were not at all impressed with the hotel and were not comfortable staying there. Our room, Cabana 7, was listed... More 

Helpful?
4 Thank Carrie R
omtulum, Responsabile relazioni pubbliche at Om Tulum Hotel Cabanas and Beach Club, responded to this review
Google Translation

Estimadas Señora, antes de todos muchas gracias por su comentario, nos ayuda a mejorar. Le contesto por puntos: Las habitaciones... More 

Dawsonville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 20, 2015

I spent a full week at this beautiful hotel. The ride to and from Cancun and everything in between was pure class. I arrived on Monday at noon, our wedding group took over the entire Hotel on Thursday, and most of us departed on Sunday. (Some couldn't bear to leave, so they extended their trip.) The closest thing to "no"... More 

Helpful?
1 Thank Charlene R
Baesweiler, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 11, 2015 via mobile

I've been there in November 2013 for one week after a tour trough Mexico. I traveled alone but the staff welcomed me so friendly and made me feel comfortable the whole time. The hotel is so beautiful, the rooms are decorated with love and in the restaurant you can dine with a view on the sea. Food was delicious! Especially... More 

Helpful?
1 Thank mareike666
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 5, 2015

We stayed at the OM in February 2015. We were in for a surprise when the manager told us that we still had to pay for the cabana despite the fact that we had paid in full though our third party agency. We were told that we could either find another place (which was impossible during school vacation and peak... More 

Helpful?
3 Thank Karen B
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2015

Do not stay in this hotel, they will ask for your personal credit card information and data, and they will not provide any confirmation from you reservation, and on top of all, when you are just following about your reservation. They will say that if you are not happy with the service, that you should find another place to stay.... More 

Helpful?
1 Thank Mario C
omtulum, Responsabile relazioni pubbliche at Om Tulum Hotel Cabanas and Beach Club, responded to this review

Dear Mr. Mario, Thanks to spend your time to value ours hotel. I'ma sad for your words, but as you can reed on trip advisor, is a lonely opinion on the kindliness of our employed. I know that's is you first time writing on trip advisor, and probably your first travel. We receive feedback from all the world writes from... More 

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