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Zulum Beach Club + Cabanas

Carretera Tulum, Boca Paila Km. 6.5 | Quintana Roo, Tulum 77780, Mexico
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1 room 1 guest
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Zulum Beach Club + Cabanas
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164 Reviews from our TripAdvisor Community

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4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Zulum Beach Club + Cabanas
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Lima, Peru
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 2, 2015

As with previous reviewers we booked for 3 nights and were told we would have to change rooms after 2. Offered room 5 on the ground floor which was hot and grubby with windows that wouldnt open. Helpful receptionist, however, found us another good room on the top floor for 3 nights after we told her that we would be... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 1, 2015

We were down graded due to over booking. Check in was a complete mess because they couldn't even find us a room. Wireless never worked during our stay, breakfast wasn't free is advised. Only great thing is the location being so close to beach.

Was this review helpful? Yes 1

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Bristol, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 20, 2015

As with a number of other reviewers, we booked a double king bedded room and only got one king and one small single. However, it did have fab views of the sea and beach so, who can argue about that? The staff were very helpful, and someone was always on hand to answer questions. The whole place could do with... More 

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Vancouver, Canada
Level Contributor
7 reviews
4 hotel reviews
3 of 5 stars Reviewed February 9, 2015

Seems like some of the previous reviewers had the same problem as we did - booked a double king room and were shown to a room with only a single double bed. After some re-jigging we were able to get a single king with small twin-sized bed (there were four of us..!) Hard to be mad when you are basically... More 

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Eugene, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

I like quirky places but would have enjoyed this room a lot more for say $30/night opposed to the $76 I paid. Booked a double king beach front room from Expedia and when we showed up they led me to a double twin room in the back above where the workers live. Sometimes I think this is just what happens... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 19, 2014

My husband and I stayed at Hotel Zulum for two nights. We came at the prefect time, early November, and experienced a beautiful beach and cooler temps at night. The staff was some of the most friendly group of people we met in Mexico. When we had lost our rental car keys and were checked out of the hotel, they... More 

Was this review helpful? Yes 1
Monterrey, Mexico
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 7, 2014

At that point there was no more availability for any good hotels on the beach in Tulum. I had to scramble and I had to re-book my whole trip. I book more than 25 hotels a year and Zulum is the first one to ask me to cancel.

Was this review helpful? Yes 4
Los Angeles, California, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 7, 2014

For 67.00 a night it was ok, the staff was really nice. The room don't have any amenities and there is a short half wall dividing the toilet from the room. The shower is exactly in the opening of the non-wall and there are no door. Romantic yes, unless you are staying with a friend. Also, the water you shower... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 7, 2014

I stayed with from friends at La Luna Resort and for 7 days and nights saw and heard a heartbreaking cry from the donkey tied to a tree at Zulum Resort next door. Our stay was amazing at La Luna. But we were awakened nightly and reminded constantly of the plight and neglect of this poor animal next door. Please... More 

Was this review helpful? Yes 6
Level Contributor
3 reviews
5 of 5 stars Reviewed September 8, 2014

I stayed in Zulum for 4 nights with my girlfriend and it was great. Everything was perfect: the beach is wonderful, the room is lovely and the service is very kind. If you want peace and tranquility, you can choose Zulum to be your piece of heaven in earth.

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