We were really lucky to stumble into this place! We spent our first night here on the third floor overlooking the ocean and then decided to spend our entire vacation here. The room itself was small but perfect for the two of us. We loved the rustic and elegant charm. The service could not have been better. Every single staff... More

We spent 7 nights at Hotel Zulum. It was not terrible, but definitely poor. The eco-chic they claim is just cheap. The hotel does need maintenance (beach chairs at the beach bar and on the beach are torn), bed linens and bathroom towels have stains everywhere, the continental breakfast is really nothing special, the restaurant is low quality (as a... More

This place has a very poor maintenance level all over around the structure itself and the rooms too. There is no attention to details, and the structure is definetly too expensive for what you can get. The service is very inefficient

It’s true that the facilities are basic – no aircon, slightly dodgy electricity and not entirely consistent water supply to the shower. The restaurant is not wonderful either – sheltered from the sea breeze, so both hot and rather full of biting insects, and long waits for the food are less than relaxing. Breakfasts are just about OK. However, everything... More

we stayed a zulum for one night whilst winging it and looking for comfy quick accomodation in tulum. it wasn't the best stay - others have already mentioned this but things to note: 1. unable to regulate temperature - we had a portable fan that was pretty useless 2. no aircon 3. our potable water for showering was... salty?? 4.... More

We should have known that this hotel was not meant to be from the start. As we were turning right to arrive at the hotel, a pickup truck from the Hotel Ziggy next door hit us from behind and left the scene leaving us with a $300 repair bill (not the fault of Hotel Zulum of course!) We arrived and... More

We just returned from 3 nights in Tulum at Hotel Zulum. This was our second time to Tulum, and we had an incredible time - largely thanks to Zulum. The Room: We were on the second floor of one of the beach front buildings and would HIGHLY recommend it. Our room had a large balcony with a comfy hammock and... More

I loved my stay at Zulum! I had a third story room, that looked out at the ocean from the front door, and the jungle out my bathroom window. Amazing! I loved the touches that came in my room - my bed was suspended by ropes, and conch shells were the sink and shower faucets. Some may not be thrilled,... More

We have just returned from an eight day trip to Tulum for my wedding. About six months ago my fiancée and her mother had traveled to Mexico and visited a number of potential locations to have our wedding. After much deliberation they choose Zulum for its size, location and ability to accommodate our entire group of 25. Prior to our... More