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Zulum Beach Club + Cabanas

Carretera Tulum, Boca Paila Km. 6.5 | Quintana Roo, Tulum 77780, Mexico
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Best prices for: 1 room 1 guest
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Zulum Beach Club + Cabanas
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Zulum Beach Club + Cabanas
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140 reviews from our community

Traveler rating
    38
    37
    29
    18
    18
See reviews for
27
65
4
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Berlin, Germany
1 review
2 of 5 stars Reviewed 1 week ago

Since we paid around 120 Euro per night, we thought that we can expect some standards there. But we were very disappointed. The photos that we have seen before have nothing to do with the reality. Our room was very basic and dirty, too. The curtains as well as the towels have rust stains and smell bad. The water pressure... More 

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Mexico City, Mexico
Top Contributor
230 reviews 230 reviews
138 hotel reviews
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading all the latest rewievs I expected the worse, but was pleasantly surprised. It is true that the hotel and bar are very used. But our room (top floor, number 17) was actually nice, spacious and clean. With the window open the fresh air was enough to cool it down during night. Electricity worked 24hours (unlike some other places... More 

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Minnesota
2 reviews
3 of 5 stars Reviewed 1 week ago

We stayed here for 2 weeks.....way too long there. Let me just say, the photos of this place is deceiving. The place may have looked like this several years ago..but not so much anymore. The 2 bars and restaurants is not true. There looks like there was a very cool looking restaurant, bar, sitting area across the street, but it's... More 

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Beirut, Lebanon
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

they down graded our room due to over booking ! we booked a double king bedroom and only got one king and one small single bed , also the check in was a chaos the reception desk employee barely speaks english ...,the shower didn't function the majority of the time we stayed at zulum, the breakfast had small portions and... More 

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Lima, Peru
Reviewer
5 reviews 5 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As with previous reviewers we booked for 3 nights and were told we would have to change rooms after 2. Offered room 5 on the ground floor which was hot and grubby with windows that wouldnt open. Helpful receptionist, however, found us another good room on the top floor for 3 nights after we told her that we would be... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were down graded due to over booking. Check in was a complete mess because they couldn't even find us a room. Wireless never worked during our stay, breakfast wasn't free is advised. Only great thing is the location being so close to beach.

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Bristol, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 20, 2015

As with a number of other reviewers, we booked a double king bedded room and only got one king and one small single. However, it did have fab views of the sea and beach so, who can argue about that? The staff were very helpful, and someone was always on hand to answer questions. The whole place could do with... More 

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Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed February 9, 2015

Seems like some of the previous reviewers had the same problem as we did - booked a double king room and were shown to a room with only a single double bed. After some re-jigging we were able to get a single king with small twin-sized bed (there were four of us..!) Hard to be mad when you are basically... More 

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Eugene, Oregon
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

I like quirky places but would have enjoyed this room a lot more for say $30/night opposed to the $76 I paid. Booked a double king beach front room from Expedia and when we showed up they led me to a double twin room in the back above where the workers live. Sometimes I think this is just what happens... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2014

My husband and I stayed at Hotel Zulum for two nights. We came at the prefect time, early November, and experienced a beautiful beach and cooler temps at night. The staff was some of the most friendly group of people we met in Mexico. When we had lost our rental car keys and were checked out of the hotel, they... More 

Was this review helpful? Yes 1
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