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Parayso Hotel and Spa

Km 8.0 Carretera Boca Pila, Tulum 96400, Mexico
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Parayso Hotel and Spa
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323 Reviews from our TripAdvisor Community

Traveler rating
    60
    82
    44
    33
    104
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51
149
24
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Granville, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This review is a culmination of four stays at Parayso over six years. As a family of four, we have traveled extensively through Central America and Southeast Asia (kids 7 & 10. We have stayed in all different types of accommodations - from dirt floored shacks to high end resorts. I have no problem giving a $20 a night hut... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked online a Maya Cottage (Per website description: 2 beds + open balcony). When we arrived, they gave us a small room (no balcony, just one bed). After 30 minutes discussing with the manager- they were trying to convince us that was the room we had booked- they moved us to a room with similar descriptions to the one... More 

Was this review helpful? Yes 1

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Milan
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 4 weeks ago

First I would like to start by saying that I'm a world traveler . I have stayed in cabanas with no electricity to relais chateaux to 5 star hotels. I know tulum Boca Paila very well and I chose this place because it was near the places I wanted to eat and visit and it seemed to fit my needs.... More 

Was this review helpful? Yes 3
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 14, 2015

Based on previous reviews we were very apprehensive to stay here. Happy to report, it was great! It is not dangerous, the staff is friendly and the rooms (hotel part) are nice. I could see complaints about the bungalows because they're smaller and not conducive to recieving the ocean breeze (Nature's AC). The pool was a little slimy, but when... More 

Was this review helpful? Yes 1
Pocatello, Idaho
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015

This hotel is AWFUL. Do not stay here. We originally booked a cabana which faces the pool instead of the beach. Before we even checked in, the lady tried to upsell us to the room with the "beach view." Upon stepping into the concrete jail cell of a cabana with absolutely no air flow that was at least 25 degrees... More 

Was this review helpful? Yes 1
Paraysohotel, Public Relations Manager at Parayso Hotel and Spa, responded to this review
Google Translation

Gentile ospite, il Suo hotel Parayso tiene conto di ogni loro feedback per migliorare ogni giorno, quindi aspettatevi lì a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 30, 2015

The room was o.k but the owner of the hotel unfriendly and ask for extra pay for everything! We upgraded the room and she still ask for us to pay for parking, the others hotel do not charge for it. The crew try to convince her to not charge us for parking but she did not give up

Was this review helpful? Yes 1
Paraysohotel, Guest Relations Manager at Parayso Hotel and Spa, responded to this review
Google Translation

Muy estimado huésped este su hotel parayso agradece de antemano su estancia y que las noches de cielo estrellado y... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 28, 2015

I booked a room with them a couple of months ago using there website, which is no longer working. After contacting them about their cancellation policy I was told that my reservation was canceled because of an issue with my credit card. After that I decided to book with a different hotel. 2 days before my trip my credit card... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 17, 2015

I would say that the beach is fantastic (although it was inundated with seaweed when I was there) but the room I was given in the hotel was not so. The room was called a Mayan cottage, which seems to offer them a means of constructing something, cheap and charging a lot for it. It was on a 2nd floor... More 

Was this review helpful? Yes 2
Tallinn
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 7, 2015

Booking - I have stayed in Parayso about 7 years ago and that was quite a hood experience. We were quite alone there in July and the whole beach (what was magnificent) almost only for us. Mostly that's why I was looking for Parayso again and for my surprise reading all these reviews it seemed to be like a prison... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 29, 2015

I had a horrible experience with this place. I had paid to stay for 3 nights at this supposed paradise. My surprise....my room was occupied by another guests!!!! Additionally, there was a couple from Polland with the same problem! How come??? I tried to arguee with the front desk woman, but....believe it.....she's ran away!!!!! Because the owner not appeared to... More 

Was this review helpful? Yes 2
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