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Luna Maya

TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 20 traveler reviews
  • What to Expect:
    • 3.5 based on 18 reviews Rooms
    • 3.5 based on 18 reviews Service
    • 3.5 based on 17 reviews Value
    • 4 based on 18 reviews Cleanliness
  • Recommended For:
    • 40% based on 19 reviews An amazing honeymoon
    • 40% based on 19 reviews Families with teenagers
    • 40% based on 19 reviews Older travelers
    • 30% based on 19 reviews Young singles
    • 30% based on 19 reviews Pet owners

Reviews of Luna Maya

( 1-10 of 22 )
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5 of 5 stars
New York City
Jul 23, 2008

This past May I realized the dream of taking my class of 21 eighth graders to Tulum, Mexico. Our one-week stay was a great success thanks, in no small measure, to the openness and generosity of our hosts at Luna Maya, who responded to our every request with a smile and prompt service. This cozy hotel on a secluded cove... more

Jul 19, 2008

The luna maya was an ok hotel, we felt that we could have gotten a much better price if we had booked it when we went there as opposed to booking it online.The private beach was fantastic with huge waves and soft sand the hammock area was nice.Our rooms were ok, but sometimes we didnt have any power and we... more

Jun 22, 2008
3/3 found this review helpful

Just a little "beware" note on having your wedding at Luna Maya. We'd stayed there last winter for a couple of nights and had a wonderful time. It's small, quaint, clean with good food and a nice little semi-private beach. We decided to have our small wedding there because of all those reasons. Fabiola (wedding organizer for their hotel) was... more

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2 of 5 stars
Vancouver, BC
Jun 8, 2008
2/2 found this review helpful

We booked our stay in the "suite" based on some positive reviews and the hotel website. The website is somewhat misleading. Although you do get a lovely ocean breeze, you must sacrifice what little privacy you do have in order to get it. I was under the impression that the "suite" had an ocean view. Well, there is a sliver... more

Management response from
LunaMaya, General Manager

Dear sir: We're truly sorry that you had an experience at Luna Maya that didn't live up to your expectations. We certainly appreciate feedback from our guests, and continuously try to remedy anything at Luna Maya that is not up to our standards. Your experience was certainly different than that of most of our guests! Sincerely, Giselle Alves

Jun 5, 2008

Luna Maya is a nice place with a very nice beach that doesn't get a lot of traffic from people walking through - so it's very peaceful and quiet. I will say that I was a little disappointed when I saw our room as the pictures on the website made it look much nicer and bigger than it actually is.... more

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5 of 5 stars
california
Jun 3, 2008

Where do I begin...? I did so much research before choosing Luna Maya, and even though I found VERY little info on the place on the web, I still chose it. I enjoyed every minute as did our family and was able to check out just about every room on the property. They were simple but stylish, very clean, and... more

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5 of 5 stars
Michigan
Mar 9, 2008
0/1 found this review helpful

My wife and I arrived at Luna Maya on Dec. 30, 2007, and left Jan 2, 2008...we were there for New Year's. We stayed in the suite and loved it...comfortable, great view, wonderful breeze and sound of the ocean. The staff were helpful and the food was excellent! Luna Maya is a very mellow place...If what you are looking for... more

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5 of 5 stars
minneapolis MN
Feb 28, 2008
0/1 found this review helpful

What a wonderful hotel - the sky suite, the ocean view, the incredible restaurant, I give this place my highest recommendation. The staff was sincerely friendly and helpful. The owners made us feel like we where visiting long lost family. It was refreshing to get away from Cancun to some privacy in the mystical Luna Maya Resort in Tulum. We... more

Feb 21, 2008

I totally agree with others that this place is lovely - couldnt agree more actually but there are a few buts... First off the setting is great, beach is great, really chilled out and didnt see any nicer places along the Playa. We didnt eat here as wanted Mexican food but definately looked nice. The buts come in with the... more

Feb 4, 2008
0/1 found this review helpful

One warm and magical night in October I set foot for the first time in the enchanting backyard of Luna Maya. I was traveling alone in Yucatan and an announcement of live music and good cocktails led me to this hotel. Immediately I felt at home in this tropical setting. On my right hand I could see the moon reflecting... more

Reviews of Luna Maya

( 1-10 of 22 )
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Luna Maya Address

Highway 307 Cancun-Tulum, Tulum, Mexico