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Papaya Playa

Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico
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Papaya Playa
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Review This Hotel

275 reviews from our community

Traveler rating
    110
    71
    40
    20
    34
See reviews for
22
115
26
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

While I was in Tulum I visited Papaya 3 times, the first time was for their legendary full moon party. The location and music were amazing, a very well organised party. I than visited it to one more of their mythical parties and once to enjoy the beach. Very well played by Papaya for having Moises and Nuno in their... More 

Was this review helpful? Yes
Sayulita, Mexico
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

You can hang at the beach, take kitesurfing lessons, get an awesome massage (I recommend Hector), and party at one of the best spots in town all in the same place! They throw great full moon party's too. The service is great. I just couldn't say enough nice things loved staying here.

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my first review and it is because of Papaya Playa and their great people that I am writing this. I showed up at 2am on Saturday morning, sick, tired and completely pissed at United Airlines. After 24 hours, a few PPP's at the bar and some Tulum sunshine I was in complete bliss. My room was clean, neat... More 

Was this review helpful? Yes 2
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Connorrig, We are sharing your bliss! Thank you for choosing Papaya Playa Project to spend a relaxed vacation, away from the hassle of a big city. We understand that the authenticity of our amazing resort is important for you. As regards Fabiola, we will congratulate her, as we really think it is important to give this type of feedback... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here a week ago, planning a 7 night stay. Soon after arrival I knew I had made a mistake. We were shown to our room and were shocked to find a dingy, badly lit box. The photos on the website are not an accurate portrayal of the rooms. There is also not room for 2 people to move... More 

Was this review helpful? Yes 5
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Peter, Thank you for taking a moment to write your feedback. We are constantly checking the rooms. In this case, we will take your comments, so as to do our best to improve the rooms. We have to let you know that our dear chef spends half his time in the kitchen and half his time with our guests.... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

PPP was perfect! Fabiola, the concierge, who first greeted us made us feel so welcome and at home our entire stay! I've never experienced any service quite like hers - We felt genuinely cared for at all times. The physical beauty of tulum and PPP made our vacation amazing, the service at PPP made our vacation unforgettable. Thank you to... More 

Was this review helpful? Yes
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Nick, We are really thankful for your comments, and very glad to know that you spent a relaxed vacation with us, in heaven! We will congratulate Faby. It is always important to do it, and we know that our staff takes service to the next level. Have a wonderful day and visit us in the future! Warm regards, Sara... More 

Park City, Utah
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just got home from 5 days at PPP and can't wait to go back. I was with my girlfriend and another couple, we rented the Casa Madera. The main focus of my trip was kitesurfing, and my gf and friends relaxed on the beach and had spa treatments. We loved it. The staff was terrific. The rental of Casa... More 

Was this review helpful? Yes 2
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Chezharry, We want to thank you for the time you have taken into writing this comments. Casa Madera is a dream come true, as well as all of the cabañas in the property. As regards your feedback on Front Desk, we are working towards improving it. We will also pass your congratulation to Sol and Christian, as they are... More 

2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is, by my standards, a con. I was in awe when I checked in and saw my room and what they were charging for it. The rooms are concrete bungalows with questionable hygiene. You will be missing running water (thats right. running water - the water that comes out of the sink is salty and barely treated, I... More 

Was this review helpful? Yes 4
Copenhagen, Denmark
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Sexually harassment by tall piccolo guy. Keep hitting on my girlfriend and ask to sleep with Her. Didn't get the right room, to expensive compared to what you get. Misguided website of what you really get. But the hotel seemed nice tough. But would never go there again, and definitely not recommend this place with such a creepy staff member

Was this review helpful? Yes 9
London, England, United Kingdom
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great time at Papaya Playa. We stayed in a cabin with jungle view and air conditioning. We managed to get a good price, and were really pleased with it. The "hut" had a nice big king size bed, plus and extra double - both with mosquito nets. The air con was decent and quiet - also the bathroom... More 

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear guest, We totally agree with you, in all the senses... We don't understand why few people boo about stuff, because, to be honest, the truth is exactly what you said; it is a real sweet place. Those who are looking to contact with nature in an authentic and great place, waking up to the ocean sounds and the birds... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Just back from Mexico,my second time in Tulum and to be honest for the same price you can find a better hotel...it's ok to stay fo 2 or 3 days but no more then that. We booked a jungle view cabana, which was very small...bed too small as well, shower in the toilet doesn't work properly and no hot water!Water... More 

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Simona, Thank you for taking the time to write your opinion in this site. Definitely, this is a resort for people who are looking to contact nature and immerse in relaxation, because listening to the sound of the ocean and the birds sing, is something really amazing. We are willing to offer a simple way of living; eating natural... More 

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