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Papaya Playa

Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico
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Papaya Playa
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303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

this overpriced fake jungle place is probably for rich trustafarians who want to pretend a simple life. But it smells like sewage and it's hot and uncomfortable. I'm not usually one to complain. Stay anywhere else!!!

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Dallas, Texas
1 review
3 of 5 stars Reviewed 6 days ago NEW

I have to admit, that this hotel was not our first choice. We really wanted to stay at Coqui-Coqui but they were fully booked. However, as I was perusing for other hotels and came across this, I was really drawn to the way the casitas looked. Despite the mixed reviews I have read, I went ahead and book the NEW... More 

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Marbella, Spain
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel is very cool but has a clear lack of atention to detail and should improve the level of service. Staff did not smile and care about you. The room was nice and basic, but honestly and despite we knew it iwas and Eco meet with nature place we were expecting much more for a Design Hotel. The beach... More 

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london
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Had mixed feelings whilst staying at PPP which reflects the mixed reviews on here. Had an Ocean Front cabana with AC- booked directly with PPP and used their online chat to request a quiet room which they certainly gave us- furthest away from the club house and very quiet! Quick walk to the main facilities so very happy with that.... More 

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Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Guest We want to thank you for the time you have taken into writing this comments. We are really thankful for your comments, and very glad to know that you spent a relaxed vacation with us, in Papaya Playa ! We appreciate the feedback of all our dear guests since this helps us improve each and every day. We... More 

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The most dreamy place to stay. I highly recommend staying in a new casita with a ocean view and your own mini pool. Waking up to the sound of the waves crashing and the beautiful view was just incredible. Thank you to the staff also, who are very kind and attentive. This place made my holiday.

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Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Guest Good afternoon! Thanks so much for taking a moment to give us this review. We totally agree with you, in all the senses, Papaya Playa Project offers is a dream come true. Thank you for sharing your wonderful comments. We appreciate your feedback on your experience, because we know that other people looking in this big window, can... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We stayed here April 2015 in a beachfront cabana - pretty pricey for a room that has plenty of critters inside ! The beach is pretty but the sand only stretches just into the water before it gets rocky - and weedy, so swimming not so good Beware the restaurant - the food can be hit and miss and if... More 

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Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Guest Thanks so much for reviewing your stay with us. We are very happy that you enjoyed your time at PPP. We also have noted all your constructive comments and are working on getting better every day. Hopefully we can welcome you back soon again! All the best from the Papaya Playa team Sara Ramirez Guest Experience Manager More 

Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

During my 2 week stay in Tulum we visited PPP 5 times! We spent all day there both Saturdays. They had amazing music playing during the day, and the nighttime dancing was AMAZING! Easily the highlights of our trip. We spent the day there a couple other times, on the beach. The food was delicious (if a tad overpriced). If... More 

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Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Guest We want to thank you for the time you have taken into writing this comments. We are really thankful for your comments, and very glad to know that you spent a relaxed with us, in Papaya Playa ! Thank you for sharing your wonderful comments. We appreciate your experience, because we know that other people looking in this... More 

Buenos Aires, Argentina
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When one is paying over £200 per night per room, one expects five star service, or at least 3. Instead the staff were overworked and seemed fed up of tourists, the bar and restaurant were badly managed or not managed at all, the food was always later and very average and the cabanyas barely had running water. The real only... More 

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear GarO, Thank you for taking the time to write your opinion. However, we are more than a five star hotel, based on the principles for those who are interested in contacting nature and the cultural style around. We really respect the fact that you did not like our style, we are sorry we did not satisfy your expectations, but... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The full moon party here was one of the best parties I've ever been to. Also, Ana the concierge was especially kind and honest which help us make better decisions with our trip. I recommend this place because it is practically inaccessible to anyone outside of it which means you can do almost anything you want!

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Jose, We are really thankful for your comments, and very glad to know that you spent a relaxed vacation with us, in heaven! We will congratulate Faby. It is always important to do it, and we know that our staff takes service to the next level. Have a wonderful day and visit us in the future! Warm regards, Sara... More 

2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Had low expectations going in and still was a massive disappointment! Myself and seven girlfriends stayed here for four days for a bachelorette trip. We are all in our 30's so weren't looking for a "vegas" or "miami" experience. We wanted relaxation, good food, good drinks, and quality time with one another. It's also worth noting that the bride is... More 

Was this review helpful? Yes 5
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Guest Good afternoon! Thank you for reviewing the Papaya Playa Project and we are sorry that you had a disappointing experience. Without going into details, please rest assured that we will have a look in the areas mentioned and take actions where necessary. We appreciate the feedback of all our dear guests since this helps us improve each and... More 

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