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Papaya Playa

3.0 of 5 Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico
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261 reviews from our community

Traveler rating
    103
    69
    39
    20
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22
109
25
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars NEW

Just back from Mexico,my second time in Tulum and to be honest for the same price you can find a better hotel...it's ok to stay fo 2 or 3 days but no more then that. We booked a jungle view cabana, which was very small...bed too small as well, shower in the toilet doesn't work properly and no hot water!Water... More 

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Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked a room with two kings and got a free upgrade to a home, complete with three bedrooms, an outdoor kitchen, swings, hammocks and lounge chairs, beautiful grounds and a butler named Chris that could not have been sweeter or more helpful. I could not have imagined a more beautiful beach or more perfect accommodations for our trip.

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

Overpriced and I felt like I was at summer camp. The beds were probably the worst I'd ever slept in. The worst part about the place was that the showers are sea-water! If I want a sea water shower, I'll go jump in the beautiful sea! I really just wanted a freshwater shower after being in the sun and salt... More 

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Penobscot, Maine
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our stay at Papaya Playa was relaxing and rejuvenating . The staff was friendly and helpful and service was very good. The food was good at the hotel but a five minute walk down the road there are excellent restaurants. PPP is a great place to relax unwind and enjoy the sun surf and sand. Hopefully Papaya Playa and Tulum... More 

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atlanta, GA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Came to PPP almost a year ago for spring break with my daughter. I spent years living in the Caribbean and was quickly charmed by the vibe there; primitive huts just above the beach with a terrific little restaurant. Hanging out there was beautiful, though PPP was full of young international urban hipsters who kinda made me feel old. Luckily... More 

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Good afternoon! Thanks so much for taking a moment to give us this review. We appreciate the feedback of all our dear guests since this helps us improve each and every day. Therefore, we would like to tell you that our resort has different types of rooms. In our social media channels and websites, we always show the diversity in... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Don't get me wrong, the location is absolutely amazing, right on the beach, but that's about the only amazing thing about Papaya Playa. Their website definitely oversells the hotel. While it would have the potential to be a really amazing hotel, it falls short in so so many ways. The service isn't good at all especially compared to the price... More 

Was this review helpful? Yes 1
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Audrey, Thank you so much for your kind comments. We appreciate the feedback from all of our guests. Each and every day we are checking all of our rooms, and this way we want to make sure that they enjoy a great time with us. We will check what you are telling us in order to improve since we... More 

Miami, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently visited Papaya Playa for a production job and a mini-vacation as it was highly recommended as a great location. It did not disappoint! The views and landscaping were magnificent!! We shot there for the first two days. Our crew consisted of a very diverse international group and we each agreed it was one of the best locations we... More 

Was this review helpful? Yes 3
Sara R, Director de Relaciones con Clientes at Papaya Playa, responded to this review

Dear Helen, We think of you with lots of love. We really appreciate the fact that you just bond with our hearts, at the same vibration, which gave us the chance to get closer together. We TOTALLY AGREE with you, and we want to thank you for expressing that Papaya Playa Project "Paradise", as you kindly called our resort, is... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Papaya Playa Project . Sounds already like a Wanna go spot ! Yes it is . My girlfriend and I travelled the first time to the caribic sea and we chose this Wild resort as it definitely catched our attention online . We arrived , got a fantastic new casita room and we extended our stay after a few days... More 

Was this review helpful? Yes 2
London
Top Contributor
95 reviews 95 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I could make this very long, but I will try to make it as short as possible. There are many issues, the website massively oversells the place - its is charming in many ways - the beach in particular but its is just not up to the standards it should be. The service wasn't good, the food average to poor,... More 

Was this review helpful? Yes 3
Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had a bunch of issues here. We paid $220 per night for our room which was so tiny, crappy, and drafty. Literally got a cold and shivered all night one night. It took 3 days to get in touch with a manager who had an attitude and insisted that she is always there. When we were waiting for our... More 

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Additional Information about Papaya Playa

Address: Km 4-5 Carr Tulum-Boca Paila, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Papaya Playa 3*
Number of rooms: 85
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Also Known As:
Papaya Playa Tulum
Papaya Playa Hotel Tulum
Hotel Style:
#15 Spa Hotel in Tulum
#39 On the Beach Hotel in Tulum

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