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Cabanas Tulum

#19 of 81 Hotels in Tulum
Certificate of Excellence
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Carretera Tulum-Boca Paila | Zona Hotelera, Tulum 77780, Mexico
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15% off room rate
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1 room 1 guest
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651 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winter Park, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

What a perfect hidden gem! My husband wanted to see the Mayan Ruins. My daughter and I wanted more of a relaxing beach vacation. We managed to do both! We had side-by-side rooms that were RIGHT ON the beach. The private patio had a comfortable hammock (rare for hammocks!) that was perfect for naps. I preferred reading in the shade... More 

Was this review helpful? Yes 1
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Jennifer Greetings from sunny Tulum and thank you for your positive review! We are happy to read that you enjoyed your Tulum family vacations and were able to relax and also do activities ( so many to do in the area!) Thank you also for your comments on Ziggy's, our staff and the beach location with its palm trees... More 

Chicago, Illinois
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Took a while to comment: Was deluged with "real life" upon returning and wanted to be thorough in the review. There with our two grown daughters first week in August-low season. We were completely impressed with every aspect of the Cabanas Tulum. First and foremost, the level of service was impeccable, far better that that of your average all inclusive... More 

Was this review helpful? Yes 1
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Diana, Greetings from Tulum and thank you for your very detailed and positive review! Thank you for mentioning our staff and customer service, as our guests satisfaction is top priority for us! Elizabeth, Leonardo, Edith and all our staff at the Hotel and Zigy's will be happy to read that they were part of your positive experience with us.... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just visited Cabanas Tulum and had a fantastic time at this first class boutique hotel. The hotel is kept spotlessly clean, our beach front rooms were well designed and equipped (the AC was appreciated during the nights), Ziggys is a great spot for both breakfast and dinner and the beach is to die for. The outstanding thing was the... More 

Was this review helpful? Yes 1
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Paul, Greetings from Tulum and thank you for your very kind review, we are glad to read that you had a fantastic time with your family for your holidays in Tulum; thank you for mentioning the rooms, the ac, Ziggy's, and mostly our staff! We are sorry that during your stay there was the seaweed issue, and we hope... More 

New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel after seeing them on the Top 10 Beachfront Hotels list and was not at all disappointed. This place was FABULOUS and well worth it. I absolutely LOVED staying here and would definitely come back. The front desk staff, especially Elizabeth and Cristobel, were amazingly sweet and always greeted us with a smile. They were indispensable in... More 

Was this review helpful? Yes 1
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Stephanie, Greetings from Tulum and thank you for your amazing review on our Hotel! We are all very happy to know that you enjoyed your getaway at Cabanas Tulum, and that you appreciated your room, our staff customer service, out food at Ziggy's and the hard work of our staff to clean the beach in the mornings. Thank you... More 

London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff were friendly, and the room was very well designed. We had a large comfortable bed, and the shower was always hot. We were set back one row behind the beach, but we had a partial sea view and it only took twenty seconds to get onto the beach. The beach was fabulous of course. It was slightly annoying... More 

Was this review helpful? Yes
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Ellen Greetings from Tulum and thank you for your kind review and positive comments on your garden view room, and on the beach which in Tulum is really fabulous! Thank you also for appreciating the food and its value at Ziggy's, and we apologize for the incident with the drinks you ordered one day while at the beach. Thank... More 

Melbourne
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a beachfront room which was clean and spacious with a great view through the palms to the sea. Unfortunately with the seaweed issues on this stretch of coast we could only go in the water 2 of the 5 days we stayed in the hotel and the pool area is really quite inadequate. We had some issues with... More 

Was this review helpful? Yes 1
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 25, 2015

We ended up at Cabanas Tulum at the end of out trip to Tulum. It was a perfect place to unwind after ten days of cave diving. We stayed in a King Garden Suite with an ocean view. The hammock and two deck chairs on our porch were both welcome and well used amenities. The suites are nice and the... More 

Was this review helpful? Yes 2
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Guest Greetings from Tulum and thank you for your positive review, we are glad to read that you could unwind and relax during our stay with us. Thank you for your nice comments on our staff, on the included breakfast at Ziggy's, the A/C and for your appreciation for the room amenities and layout! We hope to welcome you... More 

Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 12, 2015

Just returned from a wonderful visit to Tulum with my daughters. We stayed at Cabanas Tulum and loved every minute of it. The staff especially, Anna in reservations, Elizabeth in reception, and Iber at Ziggy's, were amazing. They made our stay memorable. They helped us with plans and transportation - always helpful, always friendly. It is obvious they love what... More 

Was this review helpful? Yes 3
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Guest Greetings from Tulum and thank you so much for your lovely review; Anna, Elizabeth and Iber and everyone else will be thrilled to read your words :) as you mentioned, everyone at the Hotel really enjoys their work and to help our guests have the best vacation, and we could not be happier when it happens! We are... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 12, 2015

We loved staying at Cabanas Tulum. This was our first trip to Tulum, Mexico and our first time to stay on the beach anywhere. The staff was friendly and helpful, parking was easy and had plenty of room. The included breakfast at Ziggy's was a great included amenity. We went during the rainy season in June, so it was a... More 

Was this review helpful? Yes 1
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Caleb, Greetings from Tulum and than you for taking time to write this review. We are happy to read that you enjoyed your stay with us ( and the included breakfast at Ziggy's), and the lovely Tulum beaches!!! We hope to welcome you back soon! Your Cabanas Tulum Team More 

Denver, Colorado
1 review
4 of 5 stars Reviewed July 8, 2015

Was just in Tulum for a wedding and frequented Ziggy's several days in a row. Loved the food, loved the margaritas but especially loved our service fro IBER. Thank you so much for the great attention and service. We had him every day we were there and couldn't speak higher of him!!

Was this review helpful? Yes
Tulum_TB_CT, Public Relations Manager at Cabanas Tulum, responded to this review

Dear Stephanie Greetings from Tulum and thank you for your lovely review on Ziggy's, we are happy to read that you liked the food and the service provided, and the margaritas! We hope to have you as guests again at Ziggy's in another occasion Your Cabanas Tulum and Ziggy's Beach club and Restaurant Team More 

Hotel Review Summarization

What travelers say

  • El bistro(27)
  • Beach front(9)
  • White sand(5)
  • Free breakfast(5)
  • Palm trees(4)
  • Very nice(3)
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The Hotel (40)

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