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All 75 Tulum hotels

Dreams Tulum Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
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Ranked #30 of 75 hotels in Tulum
A recent review
4 of 5 stars reviewed 2 days ago
RYAN273 Brooklyn, New York
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570 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Vancouver, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

I really hope im helping travellors by writing this !this is the worst dreams resort my wife and my self have been to from the bad shows to the horrible food and the lying staff save your money don't go here worst buffet I have ever been to 18 resorts this was the worst! bait and switch paid for oceanfront... More

Was this review helpful? Yes 3
Brooklyn, New York
18 reviews 18 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

this is my second time to this resort, and without hesitation i would tell anyone looking to relax and have some good times to visit this resort. most people like to complain about the children at the swimup bars and in the so called adult pool but if you don't like children don't go to a family resort plain and... More

Was this review helpful? Yes 2
New York City, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my 3rd visit to this property and I am looking forward to my 4th. being in the luxury hotel industry for the last 30+ years. The service was excellent and the people working there love what they do and it shows when they are exceeding your expectations.

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Columbia, Missouri
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We traveled here in early September so it did rain quite a bit which was a bummer, but we knew that was a possibility. We still had an excellent time. The food was great and the drinks were weak but tasted good. I did get some sort of stomach bug that lasted about 1 week that was pretty terrible and... More

Was this review helpful? Yes 1
Springfield, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Dreams Tulum July 16 to July 22, 2014. As soon as we walked in we were greeted with champagne for my husband and I and fruit punch for my son. Check in was simple and we were quickly escorted to our room and shown all the features of our room. We've stayed at a few upscale all... More

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Elgin, Illinois
1 review
2 of 5 stars Reviewed 3 days ago NEW

This resort is for families with small kids. There are kids everywhere, the adult pool is non existant, kids there too, the swim up bar, also packed with small kids. The pools where ok, but I was watching when they made drinks, glasses not cleaned properly and numerous times I saw bees get mixed in the blender when making drinks.... More

Was this review helpful? Yes 2
London, United Kingdom
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a wonderful hotel in a beautiful location with fantastic, accommodating and friendly staff, amazingly beautiful grounds and good food and drink. However, if you like to be in the thick of things it may not be for you... It's a good location for visiting the ruins at Tulum and Coba and is also close to Xel-Ha and a... More

Was this review helpful? Yes 1
Louisville, Kentucky
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We just got back form our first trip to Tulum and while the overall experience was great there a few things that bothered me with the resort. First, when we went to use our jetted bathtub we discovered it had mold in the jetts. The staff tried two different nights to fix it (and by fix i mean just letting... More

Was this review helpful? Yes 6
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Meredith A First of all we would like to thank you for taking the time to write your opinion regarding your recent stay at our resort. I apologize for the inconvenience with the bathtub, I am glad to hear that you were moved to a different room, I already shared your opinion with our housekeeping manager, in order to... More

Farnham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here in april for 11nights. Hotel was great, very clean and lovely setting. Choice of different restaurants each night was great and no pre booking required. Only let down was the main buffet restaurant and the quality of food was not up to a similar standard. The beach was lovely and the pool service great. Rooms lovely and clean... More

Was this review helpful? Yes 1
Annapolis, Maryland
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

this property is one of the oldest properties in their portfolio. the service was ok and accommodations adequate but not super. The worst is their pool. The pool with the swim up bar is also the activity pool so therefore you only have 1/3 of the pool at your disposal as they take the middle 1/3 for activities with thumping... More

Was this review helpful? Yes 2
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear GOPLACES-101 Thank you for taking your time to share your feedback with us and the Tripadvisor community following you recent stay here at our resort. We truly apologize for not having exceeded your expectations in all aspects of your stay. We inform that our entertainment activities are performed in our pool, beach area, Sugar Reef bar and plaza, we... More

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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Tulum Resort & Spa 4*
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Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

906 photos of this hotel

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Dining (34)
Room/suite (58)
Hotel & grounds (122)
Videos (9)
Pool/beach area (167)
Bathroom (7)
View from room (27)
Family/play areas (9)
Other (161)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (51)
Beach (21)
Deluxe Garden View (22)
Hacienda Preferred Club Suite (23)
Junior Suite Garden View (22)
Junior Suite Ocean View (23)
Pool (16)
Restaurants and Bars (50)
The Hotel (56)

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All management photos (29)
Hotel & grounds (11)
Dining (7)
Pool/beach area (4)
Room/suite (3)
Other (4)


Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Tulum #7 Spa Hotel in Tulum #12 Family Hotel in Tulum #23 On the Beach Hotel in Tulum #30 Romantic Hotel in Tulum
Hotel Class
Official Description (provided by the hotel)
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you’re right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
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