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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#31 of 79 Hotels in Tulum
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Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
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Dreams Tulum Resort & Spa
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Dreams Tulum Resort & Spa
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1,246 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Cowichan, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I will briefly discuss my general thoughts and likes about the resort then will focus on a wedding review. Likes and dislikes, are completely subjective and there are plenty of reviews that focus on location, food grounds etc. THE HOTEL Everyone one of my 16 guests loved this hotel. The grounds, location, staff -the food not everyone was as crazy... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Grounds are gorgeous and immaculate. All the restaurants are excellent. Italian is by far the best. Ocean view suite is huge with extensive marble through out. You can walk down the beach in either direction for a long ways - no one around. Very secluded. Not like at resorts around Playa.

Was this review helpful? Yes 4
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My phone and wife's watch were stollen from our room safe. Security did nothing, Most likely security was behind the thefts. We were double charged for airport transport. Unable to resolve. Rooms were noisy!!! We were constantly harassed by resort personnel selling trips, activities, and other Dreams properties. Electronic room keys were defective. Food and restaurants terrible. Wifi did not... More 

Was this review helpful? Yes 7
Mpls, MN
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Rocks and more rock no 5 feet from shore. Children love it here. It's almost Disney Land. Beautifull grounds, good food and drinks and a staff that does a great job. But, it's a mega resort and lack any personal feel. We enjoy a swim in the gulf waters but if you enjoy a couple of shallow pools full of... More 

Was this review helpful? Yes 4
Memphis
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed a total of 6 nights. Upon arrival we were met by friendly staff who told us the room would take a little longer to get ready.We went to eat lunch and enjoyed the lovely breezes from the open restaurant. Food was good. Once we got the room it was very clean and inviting. We were in a walkout... More 

Was this review helpful? Yes 1
Addison, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

As soon as you arrive , you are treated so well by the staff. My family and friends (17 in total!)were totally amazed at how well this resort is kept up and how well managed it was. We've been here before and absolutely love it! The rooms were so clean and kept up with every day. It's great to come... More 

Was this review helpful? Yes 1
Columbia, Connecticut, United States
Top Contributor
184 reviews 184 reviews
45 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a wonderful time at Dreams Tulum. Of course, there are always pros and cons, but I would highly recommend it, if this is the type of vacation you are looking for. First, you fly into Cancun Airport. Cancun is 75 miles from Tulum. If you do not take a private charter, but shared shuttle like we did it... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great place from every point of view. all inclusive meaning really unlimited. The service is top notch. The Beach is right there and very safe, 2 very big pools, coco Caffe is the place for coffee and expresso lovers. Outside lots to see and do. We'll be back for sure.

Was this review helpful? Yes 1
Chicago, Illinois
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This was our 8th all-inclusive trip to Mexico. After paying the most $ we ever paid for an Apple all-inclusive to Mexico (deluxe ocean view room), we arrive to find a very tired-looking (nearly 15 year old) resort. Our ocean front view room was on the ground floor, facing parallel to the beach with trees, shrubs and cabanas blocking most... More 

Was this review helpful? Yes 8
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Camille H We would like to thank you for taking the time to share your feedback regarding your recent stay at our resort. We are deeply sorry to hear that your experience with us did not live up to our usual level of service. We already shared your review with our top management to evaluate every situation presented with... More 

Naperville, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This is our fourth visit to this property and our group is large and just keeps getting bigger. The resort has exquisite grounds and the staff are genuinely friendly. We were there during high season as it was Spring Break/ Easter week and clearly the hotel was at full capacity, but you could not tell by the high level of... More 

Was this review helpful? Yes 1
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