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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#31 of 79 Hotels in Tulum
GreenLeadersGold level
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Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
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$50 Air Credit+Kids Free
Best prices for: 1 room 1 guest
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Dreams Tulum Resort & Spa
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Dreams Tulum Resort & Spa
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1,224 reviews from our community

Traveler rating
    657
    350
    138
    54
    25
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477
448
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from dreams tulum. Overall stood experience. Grounds are beautiful, pool waitstaff helpful and attentive, entertainment staff worked hard. Beds small but comfortable.had some issues in our room as shower door did not close and toilet kept not flushing. Housekeeping was hit or miss. Some days perfect others no towels or cleaning. Our room was good but the building... More 

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Edmonton, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

We have 2 small children, 3 years and 10 months. Both have naps throughout the day. We arrived on 8-April. We had a couple issues with our room. Maintenance arrived in our room within 5 minutes of our phone call. Toilet tank leaked running constantly and the fan wobbled and creaked. Both issues were fixed quickly and to our satisfaction.... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

So this is our second visit to this lovely lovely resort. Tulum is an amazing location in Mexico with may interesting and cool things to do. Then add this lovely resort to the mix and you have a perfect vacation. We did have a snag at our check in and Susi worked it all out! She was amazing. Also, Gilberto,... More 

Was this review helpful? Yes 1
London, England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Just returned from a 14 night holiday with my husband and 5 year old daughter and was pleasantly surprised by this resort. THE GOOD: Wall to wall sunshine, wonderfully friendly staff, beautiful grounds and pools, nice variety of food and drink, comfortable room. Those travelling with young children will love The Explorers Club - the ladies who run it are... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Generally Nice hotel with beautiful ocean views. staff all genuinely friendly and food in main restaurant was good with variety. Theme night BBQ & Mexican also good. Beach volleyball and football great fun and create opportunity to meet people from near and far. The activity organisers all very nice but music around pool was far too loud over long periods.... More 

Was this review helpful? Yes 1
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Boxy70 Thank you for taking the time to communicate us your feedback regarding your recent stay at our resort. We appreciate your compliments about our hotel, we are glad to hear that you enjoyed the ocean view room, our personalized service, and our entertainment activities. We are saddened to hear that we did not completely meet your expectations with... More 

Chicago
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in early April with a rather large group of family members. The restaurants were always very accommodating seating us together. The food was very good and we were always quickly served. The pool wait staff was always stopping by to check up on us. Very friendly at all times. The rooms were perfect. Very clean, very well kept.... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Great spot for my kids (ages 14, 12, and 9). The pizza and soda stand by the pool was a huge hit! Food was good, staff was friendly and accommodating. Fun activities. Close to the ruins, so an easy half day trip.

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Breckenridge, Colorado
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The highlight of our week long trip was a surprising 5 course + dinner paired with Mexican wines chosen by sommelier, Manuel. Rigoberto, his assistant was a gem. Out of this world experience! We would return to Dreams just for a repeat experience in the Wine Cellar!

Was this review helpful? Yes 2
Oak Brook, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our family returned to this resort because it was a great experience in the past. It was even better this year!!! The restaurants, the entertainment, the service, facilities, spa all were even better. The management seems to be extremely hands on. The chef was always around, from restaurant to restaurant from morning to late at night. The General Manager was... More 

Was this review helpful? Yes 2
Jackson, Wyoming
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Dreams Resort Tulum was a fun family vacation spot. We only left once! :) Our kids are 5 and 7, and they loved swimming in the pools and ocean. There was always fun things going on (soccer, volleyball, dancing, water aerobics, etc.). The entertainment team was fun and there were fun shows each night. We snorkeled and kayaked when the... More 

Was this review helpful? Yes 5
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