We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dreams Tulum Resort & Spa

4.0 of 5 Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
Hotel website
Hotel deals
#29 of 76 Hotels in Tulum
738 Reviews 4.5 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Dreams Tulum Resort & Spa
Professional photos View all
Browse nearby
Dreams Tulum Resort & Spa
Write a Review

738 reviews from our community

Traveler rating
    398
    201
    87
    37
    15
See reviews for
301
271
3
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (738)
  • Mar-May only
    (192)
  • Jun-Aug only
    (202)
  • Sep-Nov only
    (147)
  • Dec-Feb only
    (197)
All months
Ottawa, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I am writing a little too late, but I am researching our next destination, and it made me think to write this review of Dreams Tulum. There are mixed emotions here, from both my partner and I, so I will give both sides. When arriving at Dreams, after a long day of travelling, we were told that our room was... More

Was this review helpful? Yes
New York City, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

It takes a little while to get there from the Cancun Airport, but it is worth every minute! An amazingly beautiful site with all-inclusive packages of delicious food (at any hour), top shelf alcohol, and entertainment at most waking hours of the day. Staff is bilingual and so friendly; they treat you like the royalty you are!

Was this review helpful? Yes 1
Greensboro, North Carolina, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

This was our first time to Tulum, we usually stay in Cancun. It's the last resort so it took an hour and half from airport. Pros: Beautiful landscaping, friendly service. Good price. Cons: This hotel is charming but it needs some major updates. The room had a bad smell, but we did upgrade to the swim up room and that... More

Was this review helpful? Yes 1
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Erin H Thank you for taking the time to share your review about your recent experience at our resort. We are glad to know that you enjoyed our personalized and friendly service, and overall our facilities. We already shared your comments regarding our suites, the cleaning in our areas and our food options with our top management in order... More

Newport Beach, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Mediocre is the first word that pops into my head. While we didn't have a terrible time, we've just had far better experience at other resorts. That being said, I have some good things to say and some not so good things to say. Here the gist of it: Upon arrival, the lobby seemed sad and tired - definitely due... More

Was this review helpful? Yes 1
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Dana M First of all we would like to thank you for taking the time to share your experience regarding your recent visit to our resort. We are glad to read that you highlighted our personalized and friendly service, and to know that you enjoyed most of our facilities as well, we will definitely take your constructive review into... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I (husband and two children, age 6 and 8) stayed at Dreams Tulum for a week and the end of August. The trip from the airport was uneventful. It took a bit over an hour which we expected. Check-in at the hotel was smooth. The standard Vacation Rental sales person was friendly and not overly pushy. We... More

Was this review helpful? Yes 1
Santa Cruz, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our 3rd trip to Dreams Pros: Beautiful grounds and location Beach is great once seaweed cleared by hotel staff Food is satisfactory, sometimes very good Natural beauty Tulum ruins close by Cons: Rooms are worn out, not at all what we expected Beds are hard, the worst I've ever experienced

Was this review helpful? Yes 3
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear connie f First of all we would like to thank you for taking the time to share your review about your recent stay at our resort with us and the TripAdvisor community. We are happy to hear that you enjoyed our food options and overall our facilities, we apologize if our rooms did not meet with your expectations. We... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We went to Mexico in late August and were very impressed with the hotel and the welcome from all staff on our arrival and throughout our stay. We were slightly disappointed in our room. However, this was the only thing we thought could be better - The food was good and the helpfulness of the staff at mealtimes was impressive.... More

Was this review helpful? Yes 1
Top Contributor
52 reviews 52 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had such a great time at this resort. It is a beautiful place and the staff was very friendly. The resort is well-maintained, but our room did have an odd smell. The pool was fantastic and so was the food! Typically all-inclusive resorts have pretty bad food, but we were pleasantly surprised. This was our first... More

Was this review helpful? Yes 1
Fort Worth, Texas
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Let me start by saying I delayed writing this for 2 months because I was so disappointed at the resort. This was my 3rd trip to Mexico and second to Tulum. We did a site visit of this hotel in july to see if we wanted it have our wedding here: glad we did it would have been a disaster.... More

Was this review helpful? Yes 5
Maidstone, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived at this hotel and found the check-in fairly efficient and quick and were looking forward to a rest in our room after a day's travelling. However, we were somewhat disappointed as although we had booked a junior ocean view room, second from the top band, the room appeared to be round the back of the main complex and... More

Was this review helpful? Yes 3
Do you own or manage Dreams Tulum Resort & Spa?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Dreams Tulum Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Tulum Resort & Spa 4*
Number of rooms: 432
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity, Orbitz, Expedia, Amex, Priceline, Odigeo and Tingo so you can book your Dreams Tulum Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

1,034 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (723)
Viewed
Pool/beach area (172)
Viewed
Room/suite (62)
Viewed
View from room (28)
Viewed
Hotel & grounds (129)
Viewed
Dining (35)
Viewed
9:38
Videos (9)
Viewed
Family/play areas (10)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (2)
Viewed
Other (269)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (283)
Viewed
Amenities (51)
Viewed
Beach (21)
Viewed
Deluxe Garden View (22)
Viewed
Hacienda Preferred Club Suite (23)
Viewed
Junior Suite Garden View (22)
Viewed
Junior Suite Ocean View (23)
Viewed
Pool (16)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (55)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (11)
Viewed
Dining (7)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (3)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Dreams Tulum Resort & Spa

Enlarge Map