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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#33 of 81 Hotels in Tulum
GreenLeadersGold level
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Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
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1 room 1 guest
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1,574 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buffalo, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We are UVC Diamond founding members and have traveled to many resorts within the AMResorts family. We loved Dreams Tulum!! We actually stayed in two rooms, the first was a preferred club ocean view room on the second floor which was very convenient to the beach and the wait staff was very attentive on the beach, the second was a... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This has to be my absolute favorite holiday of all time. The hotel was stunning, the food was amazing and the service was exceptional. We will definitely be back - I'm counting down the days until our next trip! There is an excursion desk in the main reception area and they run a dolphin experience - I can also really... More 

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Pagosa Springs, Colorado
1 review
5 of 5 stars Reviewed yesterday NEW

We had a wonderful week. As part of our visit we renewed our wedding vows. Our concierge, Gerson Suedan, coordinated all of the arrangements and did a fabulous job. He also came to our rescue to get us a quiet room with its own swim out pool when we discovered our ocean view room was right next to the activities... More 

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Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was very nice, had beautiful grounds and architecture. We had some issues with our fridge not working, fire alarm and got locked out do our room cause one of the locks needed repaired. They were handled rather quickly. Felt that the excursions were peddled at you from of every angle and people seemed to be fighting to sell... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The resort grounds are beautifully designed and managed, the rooms are very comfortable and all have either sea or garden views. We were offered an upgrade when we arrived, but as the 'Deluxe Garden View' room we had booked was so good we saw no point in upgrading. There is a 'Preferred Club', but as the service is so good... More 

Was this review helpful? Yes 2
Parker, CO
Level Contributor
316 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First, I liked the location as it was further south, close to Tulum ruins, the town, and parts south! Make sure you get the NON-STOP transfer from the airport and DO buy a margarita to take with you! The resort is lovely. Good selection of restaurants, 2 pools (plus the one outside our patio), nice beach (though the seaweed is... More 

Was this review helpful? Yes 4
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We upgraded to preferred club booking through Virgin Holidays, and had the swim out suite. Everything was exceptional from the facilities to the food. I liked that there were 2 pools, one catering for families and adults and the other where you could join in with the daily (and very funny) entertainment with plenty of drinks from the swim up... More 

Was this review helpful? Yes 3
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a couple of weeks in August. The hotel is generally good and clean with helpful staff and excellent kids club, though a few points of note: - Not one for those who don't enjoy music as its playing constantly all over the hotel & especially loud most of the day by the pool. Fine if you like... More 

Was this review helpful? Yes 3
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Pros: 1. Jackeline in the Coco Café and Silvia who brought us drinks at the pool were simply the BEST you can find here for service. They, were both polite and professional and truly seemed to enjoy serving their guests. 2. The grounds of the resort were beautifully and pristinely manicured. They even buried the seaweed that washed ashore on... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was so great, we loved it soooo much! The nicest staff, smiling everyday and provide the best service possible. They all made our stay very comforting with the best vibe! They work so hard! Great food in all restaurants, even the buffet! ( no reservations needed) Drinks served at pool and beach! You dont even have to get... More 

Was this review helpful? Yes 4
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