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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#28 of 80 Hotels in Tulum
GreenLeadersGold level
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Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
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Dreams Tulum Resort & Spa
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83%
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Dreams Tulum Resort & Spa
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    1,491 Reviews from our TripAdvisor Community

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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (444)
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    Montreal, Quebec
    1 review
    4 of 5 stars Reviewed yesterday NEW

    Just returned from a week stay at Dreams Tullum as we celebrated our 40th wedding anniversary. On the first day we experienced quite a shock at the state of the ocean because of the seaweed situation. The amount of seaweed was overwhelming. We realized that the ocean was not possible to enjoy. HOWEVER, we did enjoy everything else tremendously. Overall,... More 

    Review collected in partnership with this hotel

    Was this review helpful? Yes
    Franklin, Wisconsin
    1 review
    5 of 5 stars Reviewed yesterday NEW

    Just got back from Dreams Tulum on Sunday. Vacation went way too fast because of enjoying the beach with relaxation time as well as all the entertainment provided by the entertainment staff during the day and at night. Special shout out to the entertainment staff Gustavo, Manuel, Javier, Brando and Courtney. You guys all made my day and night full... More 

    Was this review helpful? Yes
    Lima, Peru
    1 review
    2 of 5 stars Reviewed yesterday NEW

    You could not go into the ocean because it is full of rocks, only if you swim for about 50 meters or more you can enjoy it. Also the sand was full of algae. Food was ok; service was ok. The staff from the beach that gives you the equipment charge you for additional things like Paddle, only take cash... More 

    Was this review helpful? Yes 2
    Chicago, Illinois
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 13 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    I always have an interesting time reading the reviews of others. Most of the time it is complaint after complaint of minimal issues. I am a world traveler who frequents the Mayan Peninsula and the AM hotel chain. I would love to clear up any concerns people may have about staying at Dreams Tulum. The first thing is the beach.... More 

    Was this review helpful? Yes 9
    Berkshire, United Kingdom
    1 review
    common_n_hotel_reviews_1bd8 6 helpful votes
    2 of 5 stars Reviewed 4 days ago NEW

    We recently spent ten days here, and while there were a lot of positives, the leak in the en suite ceiling really took the shine off for me. I have my very own leaky ceiling in my kitchen at home, and felt no need whatsoever to encounter another leak on my one and only, and to me, expensive, vacation! The... More 

    Was this review helpful? Yes 6
    E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

    Dear cr642015 Thank you for taking the time to share your review regarding your recent stay at our resort. We are glad to read that there were positive aspects you mentioned in your review such as our personalized-friendly service. On the other hand we are saddened to read that you decided to give us a poor rate due the inconvenience... More 

    Level Contributor
    9 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 17 helpful votes
    5 of 5 stars Reviewed 4 days ago NEW

    This was our first visit to Mexico so have no comparison but we were delighted with Dreams Tulum Resort. We upgraded our rooms to a swim out pool rooms and were not disappointed. Food and service were both fantastic, drinks were very very good. At this point I must say thank you for delicious drinks ( especially "Paloma" ) to... More 

    Was this review helpful? Yes 1
    Cincinnati, Ohio
    Level Contributor
    132 reviews
    33 hotel reviews
    common_n_hotel_reviews_1bd8 121 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW

    We just got back from a week stay (booked thru Dreams website including non-stop charter with Frontier Air). It is a lovely place to spend a week of your life! My husband and I (mid-thirties) and our kids (6 & 8) really enjoyed ourselves. Arrival: When we arrived at the hotel, cool towels were presented to wipe off our faces.... More 

    Was this review helpful? Yes 3
    Level Contributor
    7 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW via mobile

    My husband and u travelled to Tulum for our friends wedding. The hotel was a perfect place for the wedding. When we arrived the reception staff did try to sell us upgrades bur we stuck to our pre-booked rooms. Our room was lovely, we had an 1St floor room with balcony. The resort itself left you wanting for nothing, all... More 

    Was this review helpful? Yes
    1 review
    2 of 5 stars Reviewed 6 days ago NEW

    Upon arrival we had to wait two hours before our room was ready. While waiting we were welcomed by an Unlimted Vacation Club Rep whom said he worked for the hotel as our personal concierge. This was a lie we were to find out 3 days later. Instead he was a scam artist working for the Dreams Club program. They... More 

    Was this review helpful? Yes 4
    E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

    Dear Shaneika P First of all we would like to thank you for taking the time to share your current experience at our resort. We feel sorry to hear that your experience was not a positive one, thank you for bringing to our attention the incident occurred at your check in, we have already identified the person from the vacation... More 

    London
    Level Contributor
    5 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    4 of 5 stars Reviewed 6 days ago NEW

    First time in Riviera Maya and was not dissapointed. Hotel staff were great. Beach exceptional but with areas of coral in the sea. Seaweed was cleaned daily & didnt really cause too much of a problem. Garden suite was excellent & recommended. Food was good. Coffee not so great but there is a special cafe that was frequented regularly by... More 

    Was this review helpful? Yes 4
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