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Dreams Tulum Resort & Spa

4.0 of 5 Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
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Dreams Tulum Resort & Spa
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Dreams Tulum Resort & Spa
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897 reviews from our community

Traveler rating
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    103
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    20
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353
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed today NEW

The service at Dreams Tulum is outstanding, and the staff work very hard to be sure you have a great vacation. Other strengths include a spacious beach with nice swimming area, the compact and walkable grounds, and the way it doesn't feel crowded (even though we visited at peak season). Weaknesses include: The food was good but not great, and... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

I loved Dreams Tulum Resort & Spa from the first day to the last day!! From the moment we arrived there I just felt so at ease and so happy. The people were so so nice, I have never met nicer people in my life. The service was so helpful, there is always someone to help you 24/7. We were... More 

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Bristol, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

First of all I have to say that there were a lot of positives about my stay in the resort. Stayed here from 11-18th December. Plus points - Location was amazing, beach was gorgeous and have miles of beach to walk in the surrounding area which was incredibly beautiful - Hotel was super clean throughout - Staff for the most... More 

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Plano, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I am a travel agent and headed to Dreams Tulum with a group this Saturday to celebrate New Year's Eve. I am shocked at the bad review I just read and had to jump in….I have been to this property twice and I have loved every minute of it. The staff and service is what makes the property and everybody... More 

Was this review helpful? Yes 1
San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at Dreams Telum Dec 15-21. The entertainment team was fantastic! They catered to us out entire stay and we had a great time. The beach gets sea weedy every day and they take the time to bury it and clean the beach. The staff is environmentally conscientious and clean beyond the confines of the resort beach. Rooms were... More 

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Toronto
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Came for a wedding. Paid double what I would have paid for a typical southern vacation. Overall decent resort, but not worth double the price. I would not recomend. Pros: 24hr room service with decent quality food. Separate soaker bathtub: bathrooms were nice (marble, glass shower door) even with shoddy workmanship (typical of carribean resorts). Overall rooms were very nice... More 

Was this review helpful? Yes 5
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear ngc224m31 Firt of all I would like to thank you for taking the time to share your opinion regarding your recent visit at our resort with us and with the TripAdvisor community We are glad to know that you enjoyed our 24/7 room service inclusion, and the comfort of our facilities. On the other hand we regret to heart... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at Dreams from December 9-12th. This was our third Dreams. The resort was beautiful. David with the entertainment team was AMAZING he made our trip so enjoyable. David always made sure that we were having a great time.

Was this review helpful? Yes 4
Fredericton, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I'm still at the resort, unable to sleep because I'm on the toilet. The majority of our wedding group has had stomach problems of some sort, including vomiting and bloody diarrhea. Also, several of the guests had no hot water. Several other small issues convinced us that Dreams Tulum has gone down hill from when we there last. After talking... More 

Was this review helpful? Yes 6
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear vcl9 First of all we would like to thank you for taking the time to share your opinion regarding your recent stay at our resort. We were concerned to learn we did not completely fulfill your expectations and we deeply regret the inconveniences you encountered. Regarding your allegation of food poisoning, we would like to comment that Dreams Tulum,... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We had our destination wedding at the resort list past November. The staff was friendly and accommodating, the food was excellent, and the resort was clean. The resort itself is not too big. Everything is within walking distance. Being a destination wedding, we had people there from different parts of the world. It was big enough that we could all... More 

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

When we arrived we were told that although we had booked a double room with king size bed we had not said 2 people were staying and therefore there was a 150 USD extra charge for 2 people to occupy the room. We went to the Mexican for lunch, no-one served us for 20 minutes so we went up and... More 

Was this review helpful? Yes 3
E-ConciergeDRETU, EConcierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear LondonCymruambyth First of all I would like to thank you for taking the time to share your opinion regarding your recent stay at our resort. We apologize for the inconvenience at check in, we inform that all the reservations made through an agency must be confirmed by the agency, since we as the hotel only honor the number of... More 

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Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Dreams Tulum Resort & Spa 4*
Number of rooms: 432
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Orbitz, Hotels.com, Cheap Tickets, Caribbean Online Mgt Corp., Despegar.com, Otel, Priceline, Odigeo and Tingo so you can book your Dreams Tulum Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum
Hotel Style:
#5 Top resorts Hotel in Tulum
#7 Spa Hotel in Tulum
#14 Family Hotel in Tulum
#26 Romantic Hotel in Tulum
#27 On the Beach Hotel in Tulum

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