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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#29 of 80 Hotels in Tulum
GreenLeadersGold level
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Carretera Chetumal-Puerto Juarez Km. 236.7 No. 1, Tulum 77761, Mexico
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Dreams Tulum Resort & Spa
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1,484 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkshire, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

We recently spent ten days here, and while there were a lot of positives, the leak in the en suite ceiling really took the shine off for me. I have my very own leaky ceiling in my kitchen at home, and felt no need whatsoever to encounter another leak on my one and only, and to me, expensive, vacation! The... More 

Was this review helpful? Yes 4
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear cr642015 Thank you for taking the time to share your review regarding your recent stay at our resort. We are glad to read that there were positive aspects you mentioned in your review such as our personalized-friendly service. On the other hand we are saddened to read that you decided to give us a poor rate due the inconvenience... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first visit to Mexico so have no comparison but we were delighted with Dreams Tulum Resort. We upgraded our rooms to a swim out pool rooms and were not disappointed. Food and service were both fantastic, drinks were very very good. At this point I must say thank you for delicious drinks ( especially "Paloma" ) to... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just got back from a week stay (booked thru Dreams website including non-stop charter with Frontier Air). It is a lovely place to spend a week of your life! My husband and I (mid-thirties) and our kids (6 & 8) really enjoyed ourselves. Arrival: When we arrived at the hotel, cool towels were presented to wipe off our faces.... More 

Was this review helpful? Yes 3
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and u travelled to Tulum for our friends wedding. The hotel was a perfect place for the wedding. When we arrived the reception staff did try to sell us upgrades bur we stuck to our pre-booked rooms. Our room was lovely, we had an 1St floor room with balcony. The resort itself left you wanting for nothing, all... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW

Upon arrival we had to wait two hours before our room was ready. While waiting we were welcomed by an Unlimted Vacation Club Rep whom said he worked for the hotel as our personal concierge. This was a lie we were to find out 3 days later. Instead he was a scam artist working for the Dreams Club program. They... More 

Was this review helpful? Yes 3
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Shaneika P First of all we would like to thank you for taking the time to share your current experience at our resort. We feel sorry to hear that your experience was not a positive one, thank you for bringing to our attention the incident occurred at your check in, we have already identified the person from the vacation... More 

London
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time in Riviera Maya and was not dissapointed. Hotel staff were great. Beach exceptional but with areas of coral in the sea. Seaweed was cleaned daily & didnt really cause too much of a problem. Garden suite was excellent & recommended. Food was good. Coffee not so great but there is a special cafe that was frequented regularly by... More 

Was this review helpful? Yes 4
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We just returned from a wonderful holiday in Dreams Resort Tulum. The food was excellent, the atmosphere so friendly and the rooms comfortable. My children of 18 and 21 years old enjoyed a lot the activities organised by Manuel, Horacio, Brando, Javier and Gustavo of the entertainment team. They made their week complete and the only thing they want is... More 

Was this review helpful? Yes 2
Milton Keynes, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Dreams Tulim resort is approx 1.5hr drive from Cancun airport and its remoteness makes it perfect for a lower key and relaxing stay. The friendlyness and helpfullness of the staff is somethng that I cannot priase highly enough, nothing was too much trouble and there was a genuine desire to make your stay as enjoyable as possible. I have... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We just returned from a week at this resort. Overall, the resort was lovely. Friendly staff, decent food. The only issue was the seaweed. It is a bad year for seaweed in the entire area, but Dreams Tulum performed very poorly at remedying this issue. For the entire stay, there was a great deal of seaweed on the beach that... More 

Was this review helpful? Yes 7
Kohler, Wisconsin
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I vacationed at the Dreams resort for 5 days in July. When we first arrived we had to wait 2 hours for our room to be ready only to find out that we were not given the rooms that was promised to us when we became Unlimited members. After an hour of sitting in preferred club lobby... More 

Was this review helpful? Yes 4
E-ConciergeDRETU, E-Concierge Seve at Dreams Tulum Resort & Spa, responded to this review

Dear Edward S First of all thank you for taking the time to write your feedback regarding your recent stay at our resort. We sincerely regret to hear that your experience at our resort was not a positive one and to know that we let you down. We truly apologize with the inconvenience at check in and if you found... More 

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