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Dreams Tulum Resort & Spa

Travelers' Choice award winner
#32 of 79 Hotels in Tulum
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Carretera Chetumal Puerto Juarez km 236.7, No.1, Tulum 77761, Mexico
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Dreams Tulum Resort & Spa
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Dreams Tulum Resort & Spa
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1,269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Here's the thing - the scenery was beautiful but that's not all we are rating. From a wedding standpoint they did well. The staff was extremely helpful and were always working hard. Our wedding coordinated Nayeli did a good job with planning and ended up giving us extra things we didn't ask for at our reception for decor. however, she... More 

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Epsom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just returned from 9 nights at the resort. After a turbulent sickly flight and an hour and a half transfer, we were welcomed with cool flannels which were most welcome and a very good first impression. Found it totally relaxing and extremely clean. Having read some of the other reports, yes there were a few chinks in the armor but... More 

Was this review helpful? Yes 1
Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed at Dreams, Tulum for our Honeymoon and overall we loved it after a rocky start. As per some previous reviews we had booked and adult only swim out room only to be at 1st taken to a room on the 2nd floor of the main lobby, then to a swim out room in the family section. Eventually after... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have just returned from 2 weeks at Dreams, Tulum. Firstly the hotel is beautiful, the grounds are lovely and the beach and pools are great. Our holiday was made extremely special by a few members of staff, especially Antonio who made incredible fruit sculptures at breakfast - what a lovely guy! Miguel who also worked in/managed the World Cafe... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

There's a lot to write about this hotel, but I'll keep it as brief and to the point as possible. Firstly, we arrived having booked (and paid extra for) and twin room with ocean view. The lady checking us in told us that we only had a swim up room with a king size bed. This room firstly is a... More 

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a fab 10 days here in April .well the staff are amazing every single one of them work so hard to make your stay the very best.Amilia in the coco cafe was amazing she was so lovely and always there to help..Some of the people there were really very nasty to the staff asking get me this and... More 

Was this review helpful? Yes 2
Edinburgh, United Kingdom
Top Contributor
52 reviews 52 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

After two weeks touring around Mexico we booked 5 nights at Dreams to end our honeymoon in Mexico and I've never been more disappointed in any hotel, let alone one which bills itself as a "luxury" resort. Before I commence on the litany of fail that this hotel managed, I must point out that our maid the vast majority of... More 

Was this review helpful? Yes 3
Chicago, Illinois
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The wedding was on the beach in the early evening with over 50+ guests and was beautiful with the ocean as the back-drop and was not too long. After, a mariachi band entertained guests during cocktail hour on the beach while the wedding party got photos. Dinner was on the beach as well, very intimate with festive string lights. The... More 

Was this review helpful? Yes 4
Milwaukee, Wisconsin
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I traveled here a couple months ago. First off the bus ride to the hotel from the cancun airport is extremely long!! The beach is very very shallow. I tried snorkeling but kept cutting my chest on the coral. If you do want to walk in the ocean you have to look for the paths that are... More 

Was this review helpful? Yes 3
London, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I couldn't recommend this resort highly enough. The place is pure luxury. The staff were fantastic, the food and drinks were brilliant and the rooms were immaculate. I haven't been to Mexico before and I fell in love the place and the people. Cant wait to go back!

Was this review helpful? Yes 5
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