We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 75 Tulum hotels

Dreams Tulum Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
Hotel website
Hotel deals
Hotel amenities
Special Offer
Hot Hot Hot Savings!
Save Saved
You added Dreams Tulum Resort & Spa to your Saves list
Dreams Tulum Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
80%
Ranked #30 of 75 hotels in Tulum
A recent review
3 of 5 stars reviewed yesterday
Meredith A Louisville, Kentucky
  • Overview
  • Reviews (561)
  • Photos (900)
  • Amenities
  • Q&A (1)
  • Room tips (192)
  • Location
  • More
Write a Review

561 people have reviewed this hotel

Traveler rating
    300
    153
    68
    28
    12
See reviews for
226
203
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Louisville, Kentucky
1 review
3 of 5 stars Reviewed yesterday NEW

We just got back form our first trip to Tulum and while the overall experience was great there a few things that bothered me with the resort. First, when we went to use our jetted bathtub we discovered it had mold in the jetts. The staff tried two different nights to fix it (and by fix i mean just letting... More

Was this review helpful? Yes
Farnham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here in april for 11nights. Hotel was great, very clean and lovely setting. Choice of different restaurants each night was great and no pre booking required. Only let down was the main buffet restaurant and the quality of food was not up to a similar standard. The beach was lovely and the pool service great. Rooms lovely and clean... More

Was this review helpful? Yes
Annapolis, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

this property is one of the oldest properties in their portfolio. the service was ok and accommodations adequate but not super. The worst is their pool. The pool with the swim up bar is also the activity pool so therefore you only have 1/3 of the pool at your disposal as they take the middle 1/3 for activities with thumping... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were just in Tulum from JUL12-19 (this was our second trip to Dreams) and we had 8 others with us, adults and kids. All of the staff were great, Neysi at the pool/beach was wonderful and always kept an eye on us and we never needed anything. Manuel in the wine cellar was outstanding once again (a birthday dinner... More

Was this review helpful? Yes
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have to preface my comments by saying that I have been to the Riviera Maya area numerous times and booked Dreams Tulum on the advice of a friend who works in the industry and lives there. From the moment I was greeted by Joel who is one of their bellman I was overwhelmed by the professionalism, friendliness and genuine... More

Was this review helpful? Yes
Tulum, Mexico
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A beautiful property, with eager to please staff, food, drinks and activities at your reach. This is the perfect place if you want to visit Tulum, but not commit to the small somewhat rustic hotels along the Tulum beach. You have the ruins and tulum town at your reach, 10 minutes car ride. It has a kids club and a... More

Was this review helpful? Yes
Senior Contributor
27 reviews 27 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I stayed here for 2 weeks from 16/06 - 30/06. It was our first trip to Mexico and we're so glad we chose Dreams Tulum. I was worried at first because lots of the reviews said the weather had been bad but we only had one full afternoon of rain on the first day and the rest... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This resort is absolutely beautiful. The staff was friendly, rooms are spacious and clean, beaches are gorgeous and pool is perfect. In comparing the nightly entertainment to the Dreams in Punta Cana, I would say that the entertainment in Tulum is good but not excellent. It may have been the time of the year we visited that the nightly entertainment... More

Was this review helpful? Yes 1
Barrie, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We went to dreams tulum last year!We very much enjoyed our stay.We met two fantastic staff members names Sylvia and Carlos! The pool was very clean the rooms were tidy! We had so much fun so many things to do! I would recommend the Swim out room there is a pool right outside your room!!!! Thank you Dreams Tulum for... More

Was this review helpful? Yes
Tulum, Mexico
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We normally use timeshare exchanges but it didn't work out this year and my eldest pointed out that for the cost of exchange fees, air fare, all-inclusive fees, airport transfers etc. we could buy a package deal. I looked at what the tour operators were offering and used TripAdvisor to finalise my choice. I tend to ignore the "gushers" for... More

Was this review helpful? Yes 11
Owners: What's your side of the story?
If you own or manage Dreams Tulum Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Dreams Tulum Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dreams Tulum Resort & Spa

Address: Carretera Chetumal Puerto Juarez km 236.7, Tulum 77780, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Tulum Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Orbitz, Hotels.com, Travelocity, Caribbean Online Mgt Corp., Tingo, BookingOdigeoWL, Despegar.com, Agoda, Otel and Venere so you can book your Dreams Tulum Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Tulum Hotel
Dreams Tulum Riviera Maya
Dreams Resort Tulum
Dreams Tulum Mexico
Sunscape Tulum
Dreams Resort Spa Tulum
Dreams Hotel Tulum

900 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (588)
Viewed
Dining (34)
Viewed
Room/suite (58)
Viewed
Hotel & grounds (122)
Viewed
9:38
Videos (9)
Viewed
Pool/beach area (167)
Viewed
Bathroom (7)
Viewed
View from room (27)
Viewed
Family/play areas (9)
Viewed
Other (155)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (284)
Viewed
Amenities (51)
Viewed
Beach (21)
Viewed
Deluxe Garden View (22)
Viewed
Hacienda Preferred Club Suite (23)
Viewed
Junior Suite Garden View (22)
Viewed
Junior Suite Ocean View (23)
Viewed
Pool (16)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (56)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (11)
Viewed
Dining (7)
Viewed
Pool/beach area (4)
Viewed
Room/suite (3)
Viewed
Other (4)

Amenities

Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Top resorts Hotel in Tulum #7 Spa Hotel in Tulum #11 Family Hotel in Tulum #23 On the Beach Hotel in Tulum #30 Romantic Hotel in Tulum
Hotel Class
Official Description (provided by the hotel)
Completely renovated by Aug 2013, Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you’re right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Six bars, including pool and beach side, are perfect places to make new friends, or just catch up with each other. Perfect your swing at nearby Riviera Maya Golf Club offering complimentary greens fees.New Swimout suites in the hacienda area featuring also a new Adults only section ... more   less 
Number of rooms
432

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Dreams Tulum Resort & Spa and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer