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Mezzanine Hotel

#5 of 80 Hotels in Tulum
Certificate of Excellence
Hotel website
km 2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
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Mezzanine Hotel
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481 Reviews from our TripAdvisor Community

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Traveler rating
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    21
    5
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

this location has it all. friendly service beautiful rooms meant for the chill folk of the world even those planning to stay for a short visit will have no complaints. they are very accomodating here and of course the oceans of the caribbean are hard to compare to. if youre looking for an extension of the unoted states....cancun playa and... More 

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Washington DC, District of Columbia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

As a small boutique hotel on the north end of Tulum beach, Mezzanine is just the kind of place you can go to hide for a bit. The staff, from the concierges to the security guard, were exceptionally helpful and attentive to questions and requests. I stayed in a Buddha room which obviously lacks an ocean view but I found... More 

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Austin, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I love mezzanine hotel. Not just to stay but the view the beach and fabulous service they have. The wait staff is unbelievable especially Francisco. He is so attentive and funny. Best waiter by far from any place in Tulum I've stayed. The food is amazing thanks to the great kitchen staff!! I will keep coming back.

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5 of 5 stars Reviewed 6 days ago NEW

Our stay at Mezzanine was truly wonderful on so many levels: - Friendliest, most helpful staff. They made great recommendations for local cenotes, restaurants and attractions. They also let us borrow complimentary snorkels and masks for our cenote swims, so we didn't have to pay money to rent them there. - Impeccable rooms: I know there's this whole "Tulum thing"... More 

Was this review helpful? Yes 1
Baltimore, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved Mezzanine in Tulum. It was gorgeous, clean, conveniently located and had incredible service. Our server, Francisco, was so kind, attentive and thoughtful. He really made our stay the best it could be! The food was delicious and the beach was beautiful! We will definitely be back!

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is probably one of the "once in a lifetime" experiences you just have to do. It may cost a few bucks more than other hotels but it is so worth it. The view is great, and the staff keeps everything spotless at all times! There are only 9 rooms so this is a very cozy and personal hotel where... More 

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MezManager, General Manager at Mezzanine Hotel, responded to this review

Dear Marius, Just read your posting and we are thrilled to learned of the wonderful time you had while staying with us. Thank you for sharing your exerience with others, we deeply appreciated. Laura, Maguie, Alonso, Ivan & alll the Mezzanine Team. More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

If you don't stay in a suite, don't even bother. We had read great reviews about the hotel so when we called, we were told there were no suites available on the dates we were staying. We decided to stay in a cheaper room. The decoration in these rooms is ok but the toilet is right inside the room! This... More 

Was this review helpful? Yes 2
MezManager, Manager at Mezzanine Hotel, responded to this review

Dear Eri, Thank you for your comments, we have lot of frequently Guest how book with long time in advance so our Master Suites and Sea View rooms are very wanted, hopefully next time we will have one available for you. Glad you had realx & enjoy our food. Saludos, Laura Avila & Mezzanine Team More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say- I was searching for a private oasis to celebrate our first anniversary. To say I found it is an understatement. Incredible views, gorgeous, serene rooms, laid back luxury. I have traveled the globe, and this spot tops my list. You can be completely in isolation in a hammock, or enjoy the attentively staffed restaurant/bar. For under... More 

Was this review helpful? Yes
MezManager, Manager at Mezzanine Hotel, responded to this review

Thank you so much for your amazing review, feels great to read through the comments of such as experienced Contributor. We hope to see you again in the near future! Laura Avila & Mezz Team More 

Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place would be perfect for a honeymoon or romantic trip. The restaurant is delicious--everything is ultra clean and nice! They have a hammock balcony for relaxing and multiple beach beds in the deck. We stayed in the Buddha room and felt like it was a bargain for the location, etc. We also appreciated how cool the Buddha room is,... More 

Was this review helpful? Yes
MezManager, Manager at Mezzanine Hotel, responded to this review

Dear Amy A, Thank you so much for taking the time to share with this community your experience, great to hear you had enjoyed our facilities that much! We hope to see you back at Mezzanine soon! Laura Avila & Mezz Family More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2015

An awesome luxurious beach hotel with a hammock pad right on the beach, on point margaritas and a delicious thai restaurant! The staff were very accommodating and friendly (especially maggy) and I Thoroughly enjoyed my stay! I would definitely go back there again

Was this review helpful? Yes 1
MezManager, Guest Relations Manager at Mezzanine Hotel, responded to this review

Dear Julian 2481, So happy you enjoyed your time with us, thanks for taking the time to post your review, it means a lot to us. Hammocks will be waiting for your next visit! Grettings from all the Staff, Maguie Ramirez More 

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