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Mezzanine Hotel

#2 of 81 Hotels in Tulum
Certificate of Excellence
Hotel website
km 2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
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1 room 1 guest
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495 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had 43 guests for the wedding and 17 guests stayed with us at Mezzanine afterwards. Nothing but praise about the service, the food and the property… Several of our guests are already talking about a return trip. Lina and her staff made us feel like we were coming home our intimate gathering of our family and closest friends was... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
218 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Small boutique hotel. We stayed in room 10 which was quiet and lovely. Nice big bath, outdoor deck over looking the beach. Sea weed was a problem everywhere in Tulum so we didn't get to use the beach or go in the water so limits what you can do in August. AC was great in room and beds comfortable. We... More 

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MezManager, General Manager at Mezzanine Hotel, responded to this review

Dear Guest, Thank you for your comments, glad to hear you liked so much your room,it was a good choice, the the Master Suite is fabulous,im really sorry you couldn't enjoy the beach, that only means you have to came back, there isn't seaweed at the moment , the ocean and the beach are as beautiful and perfect as always.... More 

West Hills, CA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the hotel for four nights. Our room was great. The restaurant (Thai food!) was terrific. And our concierge, Maguie, is one of our favorite people we've ever met. There are only about 10 rooms at the hotel - 6 face the beach and two of those are on the second level. We had one... More 

Was this review helpful? Yes 1
North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

So glad we went with this small, boutique hotel for our honeymoon! We stayed for five nights in one of the ocean room views. The room was comfortable and clean, plus we loved the simple decor. There are so many lovely spots to lounge around the hotel and the small pool is perfect for cooling off. The attention from the... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed 7 nights at the Mezzanine in July. We stayed part of the time in one of the master suites (Room 9) and part in one of the Sea View Rooms (Room 4). Both room types were lovely but the Master is worth the extra cost if you can afford it (mostly for the private balcony).... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

We had an absolutely fantastic stay at Mezzanine. Upon arrival, we were greeted with a smile and margarita by Maguie, the most lovely concierge. Maguie and Alonso were integral aspects of our stay from day 1. They provided numerous recommendations of places to visit around Tulum, all of which were amazing. We were impressed by Mezzanine's service, beautiful scenery and... More 

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Princeton, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Mezzanine hotel is a truly special place. We were blown away by every aspect of the hotel. The hotel grounds are truly spectacular and peaceful, and the ocean breeze is so relaxing. Arrival: When we got off of our shuttle, a nice gentleman took our luggage and set it aside in a private room and then guided us to the... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had an amazing experience at mezzanine! There is something so special and serene about being there. Will definitely go back! Thank you to Alonso for making sure everything was perfect! He genuinely cared about us and our stay! One of a kind!

Was this review helpful? Yes 1
New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Had the most incredible experience at Mezzanine. Best staff best view best everything. Javier and Samuel were particularly amazing staff and made the trip very special. So was Allonso- he's a gem- he always asked how our stay was and if there was anything he could help with. The staff coupled with the gorgeous facitilies made this a truly amazing... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The most amazing hotel experience. Perfect combination of nature and luxury. Mezzanine is a small hotel, so everything is so personalized. Big thank you to Alonso for his impeccable service. Made our stay so special!

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