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All 76 Tulum hotels

Zenserenity Wellness Resort Tulum

4.5 of 5 Resort   |   Carr.Tulum Boca Paila Km 3.8 Lote 48 | Carretera Federal Playa - Tulum, Tulum 77780, Mexico
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Zenserenity Wellness Resort Tulum
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Ranked #37 of 76 Hotels in Tulum
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
abm810 New York City, New York
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635 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked a last minute solo trip and spoke w Ilse who was incredible. She accommodated all of my requests (ocean view & airport transfer). Upon arrival Sofia @ reception was lovely. Room was awesome & v comfy. Loved the plate of fresh food and daily turn down service of towel animals - so creative! I stayed a week and... More

Was this review helpful? Yes 2
Whittier
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For some reason my review didn't work for zenserenity. So imma post here. We stayed for a week here, it was great! Very relaxing. The food was delicious, the staff was great and very attentive. I would say Jorge was the best and very friendly. We did several activities with Tanit and it was an enlightening experience. We meditated, painted,... More

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Whittier
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for a week here, it was great! Very relaxing. The food was delicious, the staff was great and very attentive. I would say Jorge was the best and very friendly. We did several activities with Tanit and it was an enlightening experience. We meditated, painted, yoga, breathing excercize, and clay circle of energy and exfoliation. She is amazing!... More

Was this review helpful? Yes 1
Georgia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We just returned from our trip Zenserenity. The hotel itself is clean, spacious and beautiful. Rooms were great!! The staff were friendly and accommodating. Water pressure is a big issue at the hotel. Barely any hot water, I had to turn the shower on for a good 5-10 mins to get the water hot. The hot tub took over 45... More

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Cancun, Mexico
1 review
5 of 5 stars Reviewed August 27, 2014

Thanks Zenserenity for a wonderful stay... Selfie getaway... Ilse was great when booking Sofia @check-in was very kind and the information given qas very useful Francisco did a great job Marcia, Flor, Hipolito THANKS for an outstanding service @the restaurant. Dinner at El Playon was absolutely delightful Relaxing by the ocean was priceless Ruben exceeded my expectations when I decided... More

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2014

We spent 5 days here this past May and had a wonderful time. The grounds are beautiful, the rooms were clean, comfortable and spacious, the staff is friendly and accommodating, and the overall environment was peaceful, scenic and restful. Sadly, I don't recall the name or number of the villa we stayed in, but it was farthest to the left... More

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Tel Aviv, Israel
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed here for 2 nights and because it was excellent stayed 3 more. Start with the good: the staff is beyond amazing! From the reception that gave us an early check in to the bell boys that checked the room for us and changed us a room on the spot at the beginning because AC wasn't good enough, to the... More

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Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

This place was Beautiful! We stayed there for 7 days. The rooms were nice, clean, and comfortable. The Staff at Zenserenity were fabulous. Everyone is so helpful from the front desk, pool, restaurant and spa staff. The grounds were impeccable. You never wanted for anything. The yoga instructed Tanit (activity director) was a doll. She was very good at helping... More

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1 review
5 of 5 stars Reviewed August 1, 2014

Heaven on earth!!amazing fantastic resort frm the day we arrived till the day we left!!staff were amazing attentive and treated like royalty silva with her honey choc and clay treaments were a gift frm god lol a truelymagical place saving hard to get back ther nxt year!!thank u to everyone a holiday i will never forget!! Xx

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Belfast
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014 via mobile

From the minute we got to Hotel we were treated amazingly throughout the holiday consistent attentiveness was shown from all staff. First class treatment that I've never experienced in any other 5star> hotel anywhere first time I have left a hotel 100% happy with the overall stay. If you want to relax it's the perfect place The food selection an... More

Was this review helpful? Yes 1
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Additional Information about Zenserenity Wellness Resort Tulum

Address: Carr.Tulum Boca Paila Km 3.8 Lote 48 | Carretera Federal Playa - Tulum, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Zenserenity Wellness Resort Tulum 4.5*
Number of rooms: 94
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