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Ana y Jose Charming Hotel & Spa

Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
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Ana y Jose Charming Hotel & Spa
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Ana y Jose Charming Hotel & Spa
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497 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
Level Contributor
1 review
4 of 5 stars Reviewed 3 days ago NEW

The staff made us feel very welcome, including specially preparing meals and our room each day for us. Everyone was friendly and ready to help. I have allergies and the room attendant thoroughly cleaned my room to perfection every day. I was also offered special gluten free meals in the restaurant. The garden side rooms were noisy from the traffic,... More 

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Kansas City, Missouri
5 of 5 stars Reviewed 1 week ago

Great Beach. Nice rooms. Great location. Fabulous walking beach and play beach. Cool open air restaurant with sand floors. These people own 3 different hotels in Tulum. This is a bit more expensive than other places, but I liked it....did NOT love it.

Was this review helpful? Yes 1
London
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We researched extensively before booking Ana y Jose and I'm glad we did, it was perfect for us. It's in a perfect position on the beach road at around 7km - Ziggy's is a short walk away as is Casa Jaguar, Hartwood, Gitano and many other restaurants and shops. Key to our decision was the fact Ana y Jose has... More 

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aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Ceggy, thanks for your kind review, we hope to see you soon in Tulum Regards GRUPO ANA Y JOSE More 

Oslo, Norway
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel might have been a nice hotel in its early days, but it has lost some of its charm. Considering what you pay for the rooms and the fact that it considers itself a 5 star hotel you would expect something more. Ww stayed at a garden view bungalow with two double beds. Even though this would normally hold... More 

Was this review helpful? Yes 4
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Elisabeth, thank your for your time in review your stay, we read your comment, and we´ll do our best to get better. Regards GRUPO ANA Y JOSE More 

Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Best service! Our wedding and reception was held at Ana Y Jose hotel through Tulum Wedding & Events. We had a “cosmic” ceremony which was a dream come true. I still look at the photos every day and am wowed. The reception was held in the upstairs mezzanine – the dinner and service were spectacular. The week leading up to... More 

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aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Cristina, thanks for your time in review your stay, we do our daily job with love. Regards GRUPO ANA Y JOSE More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 1, 2015

The Manager RENE POOL is a thief, dishonet, disrespectful person. They charged me the wrong credit cards after we told him many times, we gave another card for extras charges so we could use the other ones, Kevin and the reception staff TOLD US that the charges were going to be at check-oUt not at check-in , charged double price... More 

Was this review helpful? Yes 4
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

Maria Eugenia, your comment is review already from our operation team our goal is getting better every time, obviously you have your point of view and your comments are welcome to show in this portal. Regards GRUPO ANA Y JOSE More 

Atlanta, Georgia
Level Contributor
11 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2015

Any y Jose is a beautiful oasis in the midst of paradise (Tulum). It is the nicest hotel on the beach and has many outstanding characteristics. The check-in area is across the street from the beach and offers a stunning, 2nd-story view of the jungle. The swimming pool is absolutely beautiful, is elevated from the beach and offers stunning views... More 

Was this review helpful? Yes 1
aliveunique, Public Relations Manager at Ana y Jose Charming Hotel & Spa, responded to this review

David, thank you for your time to review your stay, we love to read that you enjoy your stay Regards ANA Y JOSE More 

West Hollywood, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

The chocolate couples massage was the best massage we had ever had. So romantic and intimate and fun At the same time!!!! We actually didn't get to stay at this hotel since they were sold out so we took advantage of their spa and just absolutely loved being their.

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

My girlfriend and I stayed at Ana Y Jose for a week and had a blast. Everything about the place was excellent. Our room was wonderful — I was clean, the air conditioner worked well, the fridge was cold and had plenty of snack for those late night desperate moments. There was wifi all through the hotel which reached as... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 20, 2015

Great stay at Ana y Jose for our 10th wedding anniversary. Room and staff were delightful. Close to everything we wanted. Walk along the beach to great restaurants, yoga, swimming. Hotel arranged a dive trip near the Mayan ruins. Came home relaxed and refreshed.

Was this review helpful? Yes 1
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