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Ana y Jose Charming Hotel & Spa

Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
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1 room 1 guest
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508 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

The beach is full of alghes . This problem doesn't dipend on hotel. Of course! But the management doesn't care to clean the beach. The people who work in reception (people from Europe no from mexico) are very unfriendly. The wines are not good way conservate and the food are not special.

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aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Tony Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. Referente al... More 

Santa Monica, CA
1 review
4 of 5 stars Reviewed 3 weeks ago

Without me asking, they offered to make our rooms arrangement better. Very friendly! The location is also very nice: it is in the center of the Tulum beach, so it is not too far from either the north or south end.

Was this review helpful? Yes
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y JOSE More 

Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2015

My partner and I spent 5 wonderful days at Ana y Jose in early December. We stayed in the Casa del Patron and it was spacious, quiet, clean and wonderful. We enjoyed dipping into the private outdoor tub (not a hot tub) at the end of each day. As we were there early in December, before the holiday rush, it... More 

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aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y JOSE More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2015

My new husband and I spent a lot of time planning our honeymoon, and we are both so grateful we chose this resort in Tulum! We were greeted by Evelynn at the front desk who went out of her way to ensure our stay was the best, and it surely was! The hotel grounds and rooms are beautiful, very clean,... More 

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aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Danielle, Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y... More 

Fort Lauderdale, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2015

We brought our grown children to Tulum and stayed in the lovely 3BR - 3Bath cottage named Coba Villa amongst the manicured landscaping of Ana y Jose Hotel. The private pool with beach style entry was fabulous and much larger than we anticipated in a private cottage. The villa was decorated in rustic Mexican decor with 25 foot thatched ceilings... More 

Was this review helpful? Yes 1
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Kerry Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y... More 

1 review
5 of 5 stars Reviewed July 16, 2015

We were staying in a not so nice resort down the road and weren't having the best experience in Tulum so decided to spend the money and move to Ana y Jose. The staff there are so wonderful and helpful and friendly but not too in your face either which can be annoying when trying to relax. The resort is... More 

Was this review helpful? Yes
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Ojra, Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. ANA Y... More 

Miami, Florida
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 14, 2015

My husband, baby and I spent 4 days in this beautiful hotel in Tulum and left wanting to stay longer. The staff is very friendly and made us feel like home by the second day we were there. We had a room with a pool view and a balcony. It was beautiful and great for us as it also had... More 

Was this review helpful? Yes 1
aliveunique, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Simon, Gracias por su tiempo en escribir su experiencia, sin duda será de gran ayuda para todos nosotros. Referente al... More 

San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2015

My first trip to Tulum with a group of girlfriends to celebrate a birthday and stayed in Sol and Luna. Rooms - large and roomy. very comfortable. quiet. AC worked great. we had 3 to a room and they were pretty strict about how many you have and the extra fees. never really used our deck but then you don't... More 

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Raleigh, North Carolina
Level Contributor
2 reviews
4 of 5 stars Reviewed July 5, 2015

The staff made us feel very welcome, including specially preparing meals and our room each day for us. Everyone was friendly and ready to help. I have allergies and the room attendant thoroughly cleaned my room to perfection every day. I was also offered special gluten free meals in the restaurant. The garden side rooms were noisy from the traffic,... More 

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Kansas City, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

Great Beach. Nice rooms. Great location. Fabulous walking beach and play beach. Cool open air restaurant with sand floors. These people own 3 different hotels in Tulum. This is a bit more expensive than other places, but I liked it....did NOT love it.

Was this review helpful? Yes 1
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