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Ana y Jose Charming Hotel & Spa

Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
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Ana y Jose Charming Hotel & Spa
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Ana y Jose Charming Hotel & Spa
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470 reviews from our community

Traveler rating
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    110
    37
    36
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I feel compelled to review this place, as I spent five nights there and stayed in three different rooms. The reason we were in three separate rooms is because we had originally booked a room with two queen beds, and when we arrived, our group learned that the rooms with two queens were not available. Some of us did not... More 

Was this review helpful? Yes 2
Mexico City, Mexico
Top Contributor
230 reviews 230 reviews
138 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 1 week ago

This is Ana y Jose restaurant rewiev. We had dinner here. Service was proffessional and attentive, the place was very nice. We expected the price would be higher for such a place but it was quiet reasonable. Food was very nice. Would come again.

Was this review helpful? Yes 1
Vienna Region, Austria
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 1 week ago

We came here for lunch and were disappointed. The waiter were unfriendly, the menu was uninspiring and more like a dinner menu with big things such as steak, not something I necessarily fancy for lunch. The whole order came out wrong and the food was of poor quality. We should have stayed in our regular lunch place during our stay... More 

Was this review helpful? Yes 1
Kent UK
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stated here for 4 nights at the end of our 2 week Mexico tour. This is a lovely hotel, well kept and maintained with lovely gardens, restaurant, bar and pool and a great outlook out to sea and as far as we could see, the nicest and best kept and maintained hotel, in this part of Tulum. Room (... More 

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Arlington, Virginia
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We loved the location of the restaurant - sandy floor and with a beautiful view of the sea - and the menu was also impressive, with lots of steak and an impressive wine cellar. Unfortunately, the experience at the restaurant didn't live up to our expectations. We went for a special birthday dinner, both ordered steak and wine. The wine... More 

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Georgeville
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our daughter recommended staying here given she had stayed nearby and sootted it as having excellent potential. So we booked one night and were not disappointed. We got "Ana's" room near tge road but it shared its own pool with 3 others on the frontside. We had the second floor room which has the wonderful peaked thatch roof. It was... More 

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Boise, Idaho
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My girlfriend and I went to spend a day at Ana Y Jose's resort using a beach day pass. I was not staying at the hotel, but honestly, I wish I was. They have very well manicured grounds, architecture that blends well with new and caribbean. It was very modern and well appointed and luxurious. The food was great, the... More 

Was this review helpful? Yes 2
New York City, New York
Contributor
14 reviews 14 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just got back from a 8 night stay at Ana y Jose. Wow! After an initial issue, we had one of the best trips so far. We checked in late and were given a "garden" view room. Under normal circumstances, garden facing is fine with me. However, this garden was a wall, with a the next room's AC compactor... More 

Was this review helpful? Yes 2
Chichester
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 20, 2015 via mobile

What a delight. Perfect location on a powder white beach, with swimming pool, charming restaurant which was good when we visited, pleasant staff, although as with the rest of Mexico, could be better trained and more assertive ! We are fussy and whilst the room we had (Nube) was a bit dingy, we would return as the ambiance of the... More 

Was this review helpful? Yes 1
Ana y Jose T, Director de Relaciones Públicas at Ana y Jose Charming Hotel & Spa, responded to this review

Thank you so much for your time in review your stay, we love to read your comments. with love ANA Y JOSE More 

Javea, Spain
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 16, 2015

I am at a total loss on reading the other reviews compared to my experience at this hotel. It is a horrible, dirty place with unfriendly and unhelpful staff - I couldn't wait to leave. The impression I had was that all they were interested in was getting your money and didn't care whether you enjoyed your stay or not.... More 

Was this review helpful? Yes 4
Ana y Jose T, Director General at Ana y Jose Charming Hotel & Spa, responded to this review
Google Translation

Susie, gracias por tu tiempo en detallar tu experiencia, consideramos importante para nosotros que todo tipo de comentarios estén visibles... More 

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