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All 69 Tulum hotels

Ana y Jose Charming Hotel & Spa

4.0 of 5
Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
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Ana y Jose Charming Hotel & Spa
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Ranked #36 of 69 hotels in Tulum
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349 reviews from our community

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Date Rating
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 25, 2013 NEW

This is by far the best hotel in tulum. the staff was very helpful and friendly.. the rooms are awsome! large, clean and very well designed. the breakfast is also very very good. the swimming pool is nice and clean and the beach is also near and nice. the only bad thing i can say is that the price is... More

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Aguascalientes, Mexico
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 9, 2013

We have stopped at Ana y Jose two years in a row for a full day in the beach including drinks and lunch with friends. We knew it wasn't cheap but it is worth the price you pay. We all ordered sea food and were very pleased, Mr. Octavio at the beach side made sure we had a great time.... More

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San Francisco, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 2, 2013

We stayed here in April of 2013 for 10 days and had a great time. We stayed in the room Amanacer which was a little bungalow steps from the beach. The room was cute and quaint and we found that the restaurant and beach staff was super friendly and fun. We had a few favorites and tipped them well. The... More

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Luanda, Angola
Top Contributor
381 reviews 381 reviews
251 hotel reviews
Reviews in 222 cities Reviews in 222 cities
692 helpful votes 692 helpful votes
1 of 5 stars Reviewed April 29, 2013

Tulum beaches is one of the nicest in the world and Ana y Jose have a nice piece of it--but not the best which in my opinion is near Om's Cafe. There are strong waves near this stretch of beach so not for unconfident swimmers. The beach side loungers and restaurant overlooking the sea are lovely as is the small... More

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See 3 more reviews by poleinahole1 for Tulum
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
May 1, 2013

Thank you for your time in review your experience with us, we will follow up on your comment about service. I hope we can welcome you again in your next stay in Tulum Regads Ana y Jose More

Newton, Massachusetts, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 27, 2013 via mobile

After coming here for 12 years, I can safely say we won't be returning any time soon. If you enjoyed the old Ana y Jose, too bad because this ain't it. We stopped by for an expensive but mediocre lunch and after lunch when we walked to the beach we were asked for $20 each to sit in a chair... More

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Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 23, 2013

We did not stay at this hotel, but we decided to eat at the restaurant. My boyfriend had the pork -shish kebab and I had the grouper. The grouper was bland - needed more flavor. The pork shish kebab - one was thin sliced - dry and very tough to eat, the other a little thicker - but dry, little... More

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Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
April 24, 2013

Kay, thank you so much for your review, we will work in our kitchen, hope that you can come back in your next visit to Tulum. Regards Ana y Jose More

Naples Florida
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 23, 2013

ROOMS: I stayed in a beach front room for 5 days in April. My room was over the bar. It was poorly lit and barely ventilated ... and the ceiling fan did not work. Luckily there was a small air conditioner - which was great as it is humid and very windy (so you cant leave the french doors open).... More

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Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
April 24, 2013

Sally, thank you for your time in review your stay, we find very help full all your comments. We hope to welcome you again in Tulum Regards Ana y Jose More

nj
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 11, 2013

We went to Tulum on the recommendation of my son & his girlfriend He suggested Ana y Jose as one of the hotels we should look into They had availablity ( I did this all 1 week prior to booking a trip) I found the hotel very romantic .. LOCATION WAS GREAT.... EASY WALK TO EVERYTHING Situated on a great... More

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Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
April 14, 2013

Thank yo so much for share your experience, we love to hear that you like our service. Hop to welcome you again soon. Regards Ana y Jose More

1 review
1 of 5 stars Reviewed April 8, 2013 via mobile

We did not stay at the hotel, but visited the beach club for a couple hours on our last day in Tulum. We parked in the main parking area and locked the vehicle. While we were enjoying the beach, our car was broken into and our luggage was stolen. We only discovered this as we were leaving for the airport... More

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Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
April 14, 2013

Sorry to hear this unique sad story, the beach club is open to public and every ones is welcome, we love to serve all of you only with the best of us. Sincerely Ana y Jose More

Austin, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2013

We did not stay at the hotel, but we used the beach club and restaurant for several days and loved the services. We used the spa and the beach rentals. We ate both lunch and dinner in the restaurant over looking the beach. Food and drinks were excellent.

Was this review helpful? Yes 2
See 2 more reviews by reenietalk for Tulum
Bsegroup, Manager at Ana y Jose Charming Hotel & Spa, responded to this review
March 22, 2013

Thank you for your time in review our services, we are focus in get better service every time, and we are happy to know that you had a nice experience with us, I hope that you stay with us next time. Manager Ana y Jose Tulum More

 
 
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Additional Information about Ana y Jose Charming Hotel & Spa

Also Known As:
Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose
Address: Carretera Tulum Boca Paila Km 7, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Amenities:
Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#19 Romantic Hotels in Tulum
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Surrounded by lush, tropical vegetation amid the Mayan jungle, emerges Ana y Jose Charming Hotel & Spa © as one of the legendary lodging treats in Tulum, Mexico. Indulge yourself into a calmer pace of vacation where natural treasures await for you. Relax on the white sand beach, swim in the turquoise Caribbean Sea, and enjoy the warm ambiance of this unique hotel thought for people who know what they deserve. ... more   less 
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