Bedbugs are common on the Yucatan Peninsula and this place has not been spared despite the overwhelming scent of cleaning agents. The rooms are large, it seems hardly anyone in Mexico has king beds. Outdated decor but pleasant. I searched before taking the room for bedbugs but apparently not thoroughly enough. One telltale sign is small brownish-red spots that stain...
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As my mother in law rented this room for my husband and I as part of our romantic getaway, I cannot complain too much . . .
It was horrible. She paid $140 a night for a room in which the bathroom was a constant puddle for the entire six days we were there - and we approached the staff...
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The hotel is good and the most amazing part is the very friendly staff. All the staff members are very helpful. They go beyond their way to help their customers. The room was clean, spacious, and decorated very well. There is a room for improvement with the restroom (mainly shower). The hotel has a good looking pool and a restaurant....
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We liked our stay at Villa Tulum, The rooms and pool were not as good as they undoubtetly will be next december, but the host Alejandro is someone every 5star hotel would like to employ. He's trying his best to change the hotel around, so let's give him a hand and start booking!
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We are working on it. Thanks for your review!
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I came into Villa Tulum for a nice relaxing stay in Mexico and I really enjoyed it. This is a family run business that offers great service. Next time you are looking for an affordable relaxing stay in Tulum come and stay here.
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Thanks for your review and come back soon!
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The hotel staff is exceptionally friendly and helpful. Excellent meal but a overly salted for our taste. Location was perfect for us since we casually strolled into town for shopping and some meals. Quick commute on the main hwy to ruins and cenotes. A short (5 min) drive to the beach. Rooms are very simple but clean. We used the...
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I'm so glad you enjoyed your stay and also that you've found friendly and helpful staff. Villa Tulum has new administration now, we definitely work to achive so, we want our guests to feel like home while staying with us.
You are right about the pool, there was a few problems with the maintenance, nowadays the water is very clean...
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We couldn't find any accommodation in advance, so booked a night here. It wasn't a disaster, but it was - as other reviews state - expensive and utterly unmemorable.
If they cared about the place they could make it nice, but it looks like they don't bother maintaining it - they just take a fair bit of cash from people...
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Hi there, I understand your point of view. I would like to have the oportunity to show you that we are changing those things you did not like when you visited us. I can assure you that all the rooms and all areas in our property are well cleaned and we provide a personalized and kind service. We have new...
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We ended up staying at Villa Tulum having arrived in Tulum and finding all the places we wanted to stay were fully booked.
Villa Tulum was recommended in the Lonely Planet Yucatan guide as a high end hotel with 'beautiful pool and gardens', so we thought we'd be safe. How wrong we were!
Unfortunately this property did not meet our...
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Even with this being Tulum in high season, you expect more than a dirty room for MXN 1250 a night. Room 13 had stains on walls, other peoples´ hair stuck on the shower tiles, a dirty sink, loose wires where a bedside lamp might one have been, not all lightbulbs either installed or working. The bathroom was poky - anyone...
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We found this hotel via the corresponding website, which looked very nice, so we did our reservation on line. Reality was however different, a shower with only cold water might be healthy but does not correspond with our European opinion of comfort at the price imposed. Complaints were not considered seriously. We also visited Cabañas Tulum located on the beach,...
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