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Tulum

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Avenida Coba Sur s/n, Tulum 77780, Mexico
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Best fare found from Newark to Cancun: €189

Reviews you can trust

72% Do not recommend
3.5 of 5 stars 8 reviews
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5 of 5 stars
aupsetdiver   3 contributions
Florida
Oct 28, 2009 | Trip type: Friends getaway

I came into Villa Tulum for a nice relaxing stay in Mexico and I really enjoyed it. This is a family run business that offers great service. Next time you are looking for an affordable relaxing stay in Tulum come and stay here. more

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3 of 5 stars
dmusclow   1 contribution
North Carlolina
Feb 22, 2009 | Trip type: Couples

The hotel staff is exceptionally friendly and helpful. Excellent meal but a overly salted for our taste. Location was perfect for us since we casually strolled into town for shopping and some meals. Quick commute on the main hwy to ruins and cenotes. A short (5 min) drive to the beach. Rooms are very simple but clean. We used the... more

Management response from
Alejandro Murguia, Manager

I'm so glad you enjoyed your stay and also that you've found friendly and helpful staff. Villa Tulum has new administration now, we definitely work to achive so, we want our guests to feel like home while staying with us. You are right about the pool, there was a few problems with the maintenance, nowadays the water is very clean...

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2 of 5 stars
LABrit   3 contributions
Los Angeles, CA
Jan 12, 2008
1/1 found this review helpful

We couldn't find any accommodation in advance, so booked a night here. It wasn't a disaster, but it was - as other reviews state - expensive and utterly unmemorable. If they cared about the place they could make it nice, but it looks like they don't bother maintaining it - they just take a fair bit of cash from people... more

Management response from
Alejandro Murguia, Manager

Hi there, I understand your point of view. I would like to have the oportunity to show you that we are changing those things you did not like when you visited us. I can assure you that all the rooms and all areas in our property are well cleaned and we provide a personalized and kind service. We have new...

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2 of 5 stars
clownfishes   10 contributions
UK
Apr 15, 2007
2/2 found this review helpful

We ended up staying at Villa Tulum having arrived in Tulum and finding all the places we wanted to stay were fully booked. Villa Tulum was recommended in the Lonely Planet Yucatan guide as a high end hotel with 'beautiful pool and gardens', so we thought we'd be safe. How wrong we were! Unfortunately this property did not meet our... more

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1 of 5 stars
Mex95   2 contributions
UK
Dec 31, 2006
4/4 found this review helpful

Even with this being Tulum in high season, you expect more than a dirty room for MXN 1250 a night. Room 13 had stains on walls, other peoples´ hair stuck on the shower tiles, a dirty sink, loose wires where a bedside lamp might one have been, not all lightbulbs either installed or working. The bathroom was poky - anyone... more

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1 of 5 stars
A TripAdvisor Member
Belgium
Mar 13, 2006
5/7 found this review helpful

We found this hotel via the corresponding website, which looked very nice, so we did our reservation on line. Reality was however different, a shower with only cold water might be healthy but does not correspond with our European opinion of comfort at the price imposed. Complaints were not considered seriously. We also visited Cabañas Tulum located on the beach,... more

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3 of 5 stars
Naturesufi13   1 contribution
Miami, FL
Nov 17, 2005
3/6 found this review helpful

cute - quite - saw an agouti it's not fabulous but certainly safe, comfortable and quaint - cute sea-bean lamps and sea-bean mobiles. Not on the beach - so cheaper. more

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1 of 5 stars
HKM176   3 contributions
Denver CO
May 11, 2005
5/5 found this review helpful

We did not enjoy our stay at this hotel. The shower was cold and did not drain. The bathroom was small and felt dirty. The halls/stairs to the room were dirty, with dead bugs and trash. We did not get into the pool, as it looked a little green. Felt very isolated. Far from the beach. On a postive note,... more

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Villa Tulum Address

Avenida Coba Sur s/n, Tulum 77780, Mexico
Tulum Hotels Villa Tulum
3.5/5.0
8