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All 76 Tulum hotels


Carr. Tulum Ruinas Km. 6 | Tulum Hotel Zone, Tulum 77780, Mexico
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Ranked #68 of 76 hotels in Tulum
A recent review
5 of 5 stars Reviewed May 8, 2013
MegaJustice Austin, Texas
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177 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Austin, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 8, 2013 via mobile

I booked a reservation at Zahra for a few nights in May. A few days before my departure, the hotel website changed and Zahra was gone from all online booking systems. I had only officially paid for two nights at $25 so it was not a huge loss. I received an email from EcoTulum and they moved me to Cabanas... More

Was this review helpful? Yes 5
Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 10, 2013

Stayed in one of the basic cabañas & paid ~$38 for it thru a discount site. Wasn't worth a penny more! Arrived later in evening and no one was there to check us in. We called the number we had several times, no answer. Finally after about 15 mins, someone showed up and checked us in. Pros: has beach access... More

Was this review helpful? Yes 1
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 14, 2013

I really enjoyed my stay. If you enjoy rustic vacations in a spectacular locale. This is the place for you. Me and my love had a very relaxing stay. Great food at a number of restaurants. Beach is amazing.Very close to the Mayan ruins. I highly recommend this locale.

Was this review helpful? Yes 3
Bruges, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 1, 2013

Stayed for 2 nights in february for 95us$. We had no choice because everything was fully booked and we we're tired of looping around for other hotels. Staff is very unfriendly, they even come into the room without knocking! Rooms are worth only 15$. Only 2 power plugs in the room, 1 in middle of the bed and the other... More

Was this review helpful? Yes 1
Zurich, Switzerland
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 16, 2013 via mobile

Rooms are extremely basic, not mantained and not proper. Lights go off at 11 pm and water in the rooms is scarce and salty. Well you can get by a night or two, but consider that there's not much to do around there either.

Was this review helpful? Yes 2
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2013 via mobile

What to expect from the bungalow: Very basic room and a shared bathroom & shower in a another building, but clean. A beautiful beach just around the corner and friendly staff. Its a very basic stay. The area has alot of restaurants nearby and its a 10 minute walk to the bigger beach. We really enjoyed our stay here and... More

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Nevada City, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 9, 2013

This place is one of the worst places I have ever stayed. There are late night drinking party people. No real restaurant and what is worse. The hotel is falling apart. The hot water never worked. The shower never worked and the bath tub would not hold water. The beds were very very uncomfortable. We brought forth all of these... More

Was this review helpful? Yes 2
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 12, 2013

We were at the Zahra just after Christmas. Our main problem was that we had originally booked 6 nights thru Expedia: our credit card was only supposed to hold the rooms and it would be charged once we arrived, and the cancellation policy showed that we could cancel the res. 3 days before without penalty, however, our credit card was... More

Was this review helpful? Yes 1
San Francisco, California, United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 8, 2013

Guys, please, AVOID THIS PLACE! Here are the reasons and what we lived through: Dirty sheets ( they even did not change it after I REQUETSED before going out for dinner) Smell of GAS in a room. Super small bathroom combined with shower, both are in a very poor condition They couldn’t find extra package of shampoo! in a whole... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 17, 2012

If it was possible to rate this "hotel & spa" with less than one point, we would definitely do this! The "cabana" we had was a catastrophe: no window (only mosquito net), dirty towels, dirty sheets, loud (directly on the street) and showers / toilets outside the room. For hippies it might be heaven on earth, but if you look... More

Was this review helpful? Yes 2
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Additional Information about Zahra

Address: Carr. Tulum Ruinas Km. 6 | Tulum Hotel Zone, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $
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Also Known As:
Zahra Hotel Tulum
Zahra Tulum

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Pool/beach area (20)
Bathroom (7)
Room/suite (27)
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Hotel & grounds (18)
Dining (15)
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Bar / Lounge Restaurant Room Service Spa
Hotel Style
#14 Spa Hotel in Tulum
Official Description (provided by the hotel)
The Zahra rooms and cabanas are clustered on a small property nestled between two sandy beaches. The cabanas are based on the traditional Mayan style, with thatched palm roofs, and are raised on stilts above the sandy beach. Guests can enjoy in-room spa services and room service from the restaurant, or they can venture out to the restaurant to enjoy authentic Mexican specialties and live music. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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