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La Zebra Hotel, Tulum

#12 of 80 Hotels in Tulum
Certificate of Excellence
Km 8.2 Carretera Tulum-Punta Allen, Tulum 77780, Mexico
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La Zebra Hotel, Tulum
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La Zebra Hotel, Tulum
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655 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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    (655)
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    (207)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a fantastic hotel in Tulum area, it's incredible for everybody. This hotel is perfect if you just want to have an experience in paradise! The staff do their best to make you feel comfortable all the time. The infrastructure is very good and the food is incredible.

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Ashburn, Virginia
Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are very unfortunate to have stayed a week at this lovely place when Sargassum Seaweed is almost at it's worse on Mexican beaches.Felt sorry for the hotel staff that had to clean the seaweed in fully dressed hotel uniform in hot sun. Well, they couldn't fight with nature but were able to clear small path to get into water... More 

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San francisco
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just returned from a week at La Zebra and are already talking talking about when we can go back. We've been to Tulum many times before, and La Zebra is now by far our favorite place to stay. Here's why: - The staff is great. Everyone is super helpful and friendly. They make you feel right... More 

Was this review helpful? Yes 1
LaZebraManager, Gerente at La Zebra Hotel, Tulum, responded to this review

Hello Steph, I'm soo gratefull with your wonderful review about our porperty and the service that our staff provided you during your stay. It's good to know after all the experiences in Tulum we were the best, I will extend your kind review to all our staff. I'm sorprised how you see every detail and i'm happy you liked them... More 

1 review
5 of 5 stars Reviewed 1 week ago

Everything was cool, the hotel is exceptional Confort and great service guaranteed Unfortunately all the beaches in Tulum have a huge seaweed problem...Anyway, I need to say the hotel takes care of the beach on a dally basis, they keep it the cleanest they can. I had a good time there.

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LaZebraManager, Gerente at La Zebra Hotel, Tulum, responded to this review

Ignacio Thanks for your great comments, It's good to know you enjoy everything during your stay, we would like to see you soon anytime. Hope next time you can enjoy the wonderful blue of our beaches. Kind regards More 

Costa Mesa, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

La Zebra was the perfect hotel for my quick get-away with my sister and 20 year old daughter. Our experience here was wonderful. The staff - particularly Abraham, Ana and Freddy - were friendly and helpful. Abraham helped us choose restaurants for our dinners. Ana really helped us shape our excursions and we are so glad we listened to her... More 

Was this review helpful? Yes 1
LaZebraManager, Gerente at La Zebra Hotel, Tulum, responded to this review

Hello, I'm so glad you enjoy your stay with us, It's good to know that our concierges Abraham and Ara helped you to find the most attractive acctivities and places along the Tulum areas, I will let know the housekeeping staff about you kind comments. Next time you should visit the restaurants in our other sister hotels they are great... More 

New York City, New York
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The property is beautiful but casual and the service—on the beach, in the bar/restaurant and housekeeping—impeccable. The manager, Sergio, took good care of us and the booking people were super accommodating when both our daughter's summer travel plans fell thru and they wanted to join us, thereby technically taking us over the four-person limit. The bartenders know their way around... More 

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LaZebraManager, Gerente at La Zebra Hotel, Tulum, responded to this review

Hello, Thanks for your kind review. I'm glad Sergio took care of all your requests, he was very happy when you mentioned him on your comment. I'm glad you drinks and food were excellent our Chef and Barternders keep improving their services and try to offer the best of them. I will extend your comment to our housekeeping department too.... More 

Mexico City, Mexico
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was an amazing stay, we had lots of fun, very nice restaurant, all delicious. It has a beautiful terrace and beach front. Very wide and calm. The wifi works perfectly, I had to work for a while and there was no problem. Romantic evenings and cozy room.

Was this review helpful? Yes 1
LaZebraManager, General Manager at La Zebra Hotel, Tulum, responded to this review

Hola, Thank you so much for your review, we are glad that you enjoyed your stay at La Zebra, we are happy to know that you found our atmosphere very romantic, we'll work to keep it like that. Kind regards, More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at La Zebra for 6 nights and I have to say, I don't have one complaint. From the moment we arrived, the staff was extremely friendly and welcoming. We received free welcome drinks upon check in, which was awesome. The friendly and welcoming attitude held true the entire length of our stay whether we were eating in the... More 

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LaZebraManager, General Manager at La Zebra Hotel, Tulum, responded to this review

Hola Dana, I am so happy to know that you had a great time here in at La Zebra, thank you so much for taking your time to write and explain what our staff did for you during your stay, we work hard daily to make our guests to feel at home away from home not because is our job... More 

Quakertown, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It had been 3 years since we have stayed at La Zebra. It is still a magical place. Ara is a wonderful concierge. She responds very quickly to any concerns. I am gluten free and they took wonderful care of me. We had Cabana #7 and it was very spacious. Our bed was perfect and we slept great. There is... More 

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LaZebraManager, Director de Recepción at La Zebra Hotel, Tulum, responded to this review

Adrian, Thank you so much for your nice review. It was a pleasure taking care of you and we really hope to welcome you back with your whole family soon. Saludos, Ara Covarrubias More 

Tel Aviv, Israel
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We spent one night in La zebra in early July 2015. The staff are all very nice, starting with a welcoming cocktail and tending to all our needs. We stayed at a beach cabaña which was great. 24 hour AC which was very important to us and a very nice and complete room (toilette and shower are inside the room... More 

Was this review helpful? Yes
LaZebraManager, Gerente at La Zebra Hotel, Tulum, responded to this review

Thank you for your kind comments, It's always wonderful to know that our guests had a great experience at La Zebra. I hope to see you soon and I hope when you come back you can enjoy the blue sea without seaweed. More 

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Prices are for 1 room, 2 adults
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