WARNING - Read reviews and do not proceed....with staying at this hotel. I recently booked a room to stay at this hotel the first couple of days in the New Year and it was a complete disaster. If you still decide to stay here, please proceed keeping the following in mind: 1) DOUBLE BOOKED ROOMS - it’s required to pre-pay... more

Me and my girl were in this supposedly eco-chic place just recently. They had a room left for $130, which isn't cheap but the beach was just awesome. So we looked at the rooms, and the maid that showed us the room told us that there is gonna be "a little beach party, but over at midnight". We liked the... more

These "eco chic" rooms sure are ecological as they have living animals inside! After paying an overpriced US$ 130 a night my wife and I found that at midnight some animal "worked" on our roof, making noises all night and throwing pieces of the palm roof all over. We told the staff about it and later we were told that... more

I booked 5 nights at Esmeralda K in a "bathroom room, sea front" ... regarding the cost by night (around 130 USD) i was not expecting a luxury room but, at least, a clean and comfortable one. they call it a "Eco chic resort"... to be honest, this concept appears to be the most swindle i've ever seen !! everything... more

We stayed for 3 nights at Esmeralda. Staff was great, very accomodating (we were with our young daughter). Restarant food was good, a bit on the expensive side. There was suppose to be power in the mornings and evenings, but it was only on in the evenings. The accomodation is basic but clean. Very relaxing place to stay. My only... more

We just returned from a week at Esmeralda K and overall we were very pleased. The accomodations were very simple, aesthetically pleasing but quite basic and primitive. If you go with the right head space you will not be disappointed. This is mexico after all...things are slower, more gentle. The staff responded to our requests, but sometimes things took more... more

We booked over the phone and were told not to use their reservation site nor to send emails. When we called 2 days before, they have lost the reservation. We called 4 times and they could not pass us a manager nor spell our names correctly. On the day of arrival, they found a room. Not only no one helped... more

My mother booked a reservation with the Esmerelda K through the property's sales staff in Miami. When we arrived at 3:30pm (check-in starts at 3pm) the desk staff told us we did not have a reservation and that they were sold out. We showed the staffer our pre-paid reservation confirmation and pled our case, but to no avail. She said... more

Very nice cabana in Maya/Thai style. If you want peace and quiet and a sunny beautiful beach on the Riviera Maya, this is the place. We had a bed hanging from the 7 m high ceiling, with mosquito net (although we had no mosquitos). Quiet beach, with roughly 10 people on the beach each day. Some chairs, matrasses, hangmats to... more