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Ahau Tulum

Travelers' Choice award winner
Carretera a Boca Paila Km 7.5 Tulum beach zone., Tulum 77760, Mexico (Formerly Esmeralda-K)
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1 room 1 guest
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Ahau Tulum
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567 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Brooklyn, New York, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was my third time staying at Ahau Tulum and it was better than ever. I've stayed at several places in Tulum, which were all lovely, but Ahau is a really special place. The rooms and grounds are beautiful and well kept. Everything is very laid back and welcoming. You're always steps away from the sand and the beach. What... More 

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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

If you're looking for a beautiful room on a beautiful beach with a super helpful staff, this is definitely worth consideration. I highly recommend staying beach front and upstairs - I can honestly say the combination of the feeling of the breeze with the doors open + the privacy of our balcony + the incredible ocean breeze is unforgettable. If... More 

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San Francisco, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

What an amazing Eco chic resort! I was a little worried when I read some of the bad reviews but Ahau exceeded our expectations. I'm just sorry I didn't book a longer stay. Highlights: great location, the service is some of the best I've had, without being too fussy, restaurant was great, beach was amazing, rooms are chic and minimalist,... More 

Was this review helpful? Yes 1
Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed four nights at Ahau (three nights in room 1 and on night in room 4) and loved every minute of it. The place itself is magical with a high-end Robinson Crusoe feel. Room 1 has a wonderful surrounding porch that steps out right to the beach. Room 4 is on the top floor and feels like an amazing... More 

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Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you for all these great comments about your two Master Suites, the restaurant and even the morning coffee and croissants. Definitely Julieta is one of our best masseuses and Paulina, Marco and Jesus will be so happy and proud to hear that you mentioned in your review. When you come back to Tulum and hopefully this will be... More 

Lynn, Massachusetts
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our third visit was our most relaxing as we hardly ever left Ahau. We have visited Tulum 12 times over the past 25 years, first as newly married and now with three teens. The area still retains the charming narrow road with the beach on one side and shops and restaurants on the other. While there are so many places... More 

Was this review helpful? Yes 2
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! It is amazing to have such nice comments and descriptions about Ahau and it is more than wonderful to know that these comments are from guests that had been with us so many times! This makes us proud about our job and makes us feel that we need to work harder to make all guests want to come back... More 

Houston
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Visited 08/2013. Great place tucked away in Tulum. Location was perfect, not too remote but not in the busy area either. Many places were within walking distance for shopping, strolls or dining. Staff was very friendly and grounds were kept clean. The area is very concerned with remaining eco-friendly and it is very hard not to appreciate that when seeing... More 

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Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! You described our hotel perfectly and we are thankful to hear that you had a great time here in Ahau. The staff is very happy to know that you mentioned them as friendly. We are sorry because we did not deliver to have a perfect score with you but please give us the opportunity to serve you in the... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in room 2; which is one of the six master suites. It was true paradise! From the moment we entered the driveway: Lush, well-groomed landscape. Open and inviting layout. Their commitment to being zero-impact on the environment is something we hope all hotels will adopt in the future. The staff was very accommodating: We got... More 

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Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you for taking the time to post such a nice review about Ahau. The staff is grateful to hear that they delivered the service you were expecting and also we are so happy to hear that you embrace our ecological and pet friendly culture. It is a shame that we missed the opportunity to be perfect not sending... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

The experience at Ahau Tulum is amazing this was by far the most relaxing and enjoyable trip I have ever had. Every thing was perfect the rooms were both great and I slept extremely well in both the junior suit and the Bali hut. The staff was very accommodating and uplifting. The food and drinks were great. I also had... More 

Was this review helpful? Yes
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! We love to hear that we were able to create a great experience during your vacations. It is so gratifying to read such nice comments about the staff, rooms, massages and food. Please come back soon as we promise to make your vacations to be a great experience once again. Thank you, Best regards, Arturo Soto General Manager More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Ok, I love love love Tulum. We came in early August and the sargassum(seaweed) was very bad. It actually made going to the beach and swimming in water not possible. I felt bad for the hotels on the beach bc this is obviously something they can't control. However, with that being said, every hotel next to a beach needs a... More 

Was this review helpful? Yes
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! Thank you for the nice comments about our staff and friendliness. We are very sorry about the A/C situation and because the energy savings we deliver this service during nights only and if sometimes is requested we can turn it on during the day, however, must of our guests are on the beach or touring around Tulum during the... More 

Puerto Vallarta, Mexico
2 reviews
5 of 5 stars Reviewed 3 weeks ago

On my trip by several destination at Quintana Roo I was delight by this place, not only for the view of the ocean, but also to the amazing services and the great staff always loocking after you, by far one of the greates mojito in town and the organic breakfast beyond my thougs, Thank you Ahau for this experience I... More 

Was this review helpful? Yes
Arturo S, Gerente at Ahau Tulum, responded to this review

Hello! It is very gratifying to hear that during your trip around Quintana Roo you were delighted by Ahau. Our staff is committed to look for our guests and offer them the best service, we are glad to hear that your needs were fulfilled and that you liked and enjoyed our famous mojitos as well as the breakfast that surpassed... More 

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