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All 76 Tulum hotels

Hotel Palma Real

3.0 of 5 Hotel   |   Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
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Hotel Palma Real
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64%
Ranked #54 of 76 hotels in Tulum
A recent review
5 of 5 stars reviewed 2 weeks ago
Jared D San Francisco, California, United States
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  • Reviews (31)
  • Photos (12)
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31 people have reviewed this hotel

Traveler rating
    9
    11
    10
    0
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

An ideal place if you have a car to get around. Ernesto and his family had some great rooms for us, accompanied by warm smiles, and great recommendations for beach and food. I wish I could have stayed longer. Hotel Palma Real sings of real people with heart and hospitality. Thanks Ernesto!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your excellent feedback for us are very valuable, we will strive to improve the quantity and quality of services, Yours faithfully. More

Vancouver, BC
Contributor
11 reviews 11 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 7, 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly. There's really nothing bad to say... More

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting. More

Surrey, United Kingdom
Top Contributor
105 reviews 105 reviews
67 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed March 10, 2014

It was cheap. My review could end here but the 3 words that sum it up do not reach the TA minimum character requirement for a review! The rooms are spacious. The lighting is poor. The bathroom is tiny. Put the air con on & you think there's a helicopter in the room. The bed was comfortable, On the whole,... More

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thanks for your feedback More

Pirkkala, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 10, 2014

We, a family of four, stayed here for a month and we were totally happy. The room was clean and it was cleaned daily. The boys loved the pool, even though the water was a bit cold. We used the hotel kitchen to cook our own meals and of course used the nearby small restaurants. The staff speaks little english... More

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments, all this motivates us to improve and increase the number and quality of services offered, it was a pleasure to serve them, hopefully back soon, Yours faithfully. More

Princess Anne, Maryland
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 1, 2014

A basic clean hotel on the way to Coba from Tulum, which is why we stayed there three nights. Some small restaurants nearby of questionable sanitation. however, the hotel was fine, beds ok , hot water shower and ok $5 breakfast. Pool looked fine, but didn't use it. You better know some Spanish, since they don't know much English, but... More

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your feedback, we will take into account to be motivated to improve every day! Yours sincerely, will be waiting soon. More

Brisbane, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 14, 2014

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and... More

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear guest. Thank you very much for your feedback, your server and Joseph offer an apology for the inconvenience payment and invite you to return soon and will offset the administrative error with a free night, Yours faithfully. More

Llandudno, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 19, 2013

We were very pleased that we had selected the Palma Real for our stay in Tulum. The accommodation was of a very high standard with very comfortable beds, hot water 24 hours a day, good a/c and rooms cleaned daily. As it is located half way between Tulum and Coba it was an ideal base for visiting both places easily.... More

Was this review helpful? Yes 2
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your good comments staying at our hotel, we will be waiting for your next visit to the Riviera Maya with open arms, accept my best regards. More

Frankfurt, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2013

For more then 20 years I stated in the Hotel Villas Archeologicas in Coba and wasn't very pleased to find this hotel closed on my arrival in march. On my way to Tulum then I found this hotel along the road to Tulum. Wracked after a long journey I decided to stay in the Hotel Palma Real just for a... More

Was this review helpful? Yes 5
Ernesto H, Propietario at Hotel Palma Real, responded to this review

We are grateful for your comment, it helps us to do more every day, on your next trip surely will offer a better room with more and better services. Yours sincerely. More

Vancouver bc
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 4, 2013

27km west of Tulum, on the way to Coba. We needed an hotel for a night whilst transiting the Yucatan and found this one for $ 29. Our expectations were low but : what a surprise! It is more a Motel 6 type but rooms were large and clean and with ensuite hot shower and Loo, and it was clean.... More

Was this review helpful? Yes 3
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thanks for your feedback, we will continue to enhance products and services, so that on your next visit will bring back a pleasant surprise. More

Stettler
Contributor
17 reviews 17 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 19, 2013

The price was right for this hotel. It is a little off the beaten track, but located along a highway, so if you have a car, it is easily accessible. The staff only speaks Spanish, so that can be a difficulty if you do not know Spanish. We had booked two rooms, but they had only written down one for... More

Was this review helpful? Yes 4
Ernesto H, Owner at Hotel Palma Real, responded to this review

Thank you very much for your good comments, they motivate us to work harder to improve the services offered at the hotel, we hope to serve you soon, accept my best regards. More

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Additional Information about Hotel Palma Real

Address: Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palma Real 3*
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Amenities

Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in Tulum
Hotel Class
Official Description (provided by the hotel)
Hotel very comfortable and affordable with all the services needed to achieve a very pleasant and enjoyable, situated between two important archaeological sites in Mexico. ... more   less 
Number of rooms
14

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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