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Hotel Palma Real

#55 of 80 Hotels in Tulum
GreenLeadersSilver level
Federal Highway Tulum-Coba Km. 21. 5 | Francisco Uh May, Tulum 77796, Mexico
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Hotel Palma Real
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45 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Greensboro NC
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We took a group of students on a trip to Mexico, Palma Real was our first stop. Nice, clean little hotel where they bend over backwards to make sure your stay in good. They arranged for a local restaurant to deliver food each night and morning. Helped the kids with any requests they had and we had a ball. It... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your good comments are very valuable to our company, We loved serve you and your group are very nice and friendly students that good that you felt at home and that's the intention, wish you a good trip and a quick return! More 

Park City, Utah
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 26, 2015

Very basic (and clean) room with good wi-fi and good clean pool (its deep but there is a shallow section). Ernesto and the other staff were super nice. One thing that I noticed that I liked was that all of their linens were dried on clothes lines (love that smell!). The new restaurant next door was very beautiful with amazing... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review
Google Translation

Estimado huésped, nos llena de alegría saber que visitantes extranjeros aprecien nuestro hotel y nuestra gente ya que día a... More 

Redondo Beach, California
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 29, 2015

This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far from it. It is located in a small town about 30 minutes from Coba and... More 

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments. More 

Rotterdam, The Netherlands
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 17, 2015

Was here for 2 days after chichen itza/merida. The location is great. I had my own car and with tulum 20 minutes away to the east and coba, chichen itza, Valladolid to the west its actually quite central. Trips to playa del carmen are Very doable aswell. Good rooms, good shower, good pool, Very friendly staff! And affordable! Minus? Only... More 

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Wilfre. Thank you very much for your good comments, we are at your service in your next visit to this area Maya. More 

Kalamazoo, Michigan
Level Contributor
2 reviews
5 of 5 stars Reviewed January 5, 2015

Palma Real, my home for 15 days. from Dec 16 to December 31. room 203, upper level. there were 4 of us. The manager Jose would jump at our every request. Very hard working person. We had two 17 year old girls with us. My daughters friend got very sick, and Jose drove us to the Med station so we... More 

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Dr. Claeys. Thank you very much for taking the time to offer your excellent comments, we were happy to honor us with your presence and your kind family, we will work hard to make your next visit to find more and better services to make your stay more pleasant , receive a warm greeting. More 

Mexico City, Mexico
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed December 30, 2014

Our beds were smelling like pee which is not the smell you want in your room. Bed sheets had stains. Shower was not working well. Really nice staff. Large swimming pool. Great location between Tulum and Coba. I would recommend to visit the room before you take it, some rooms were obviously much better than the one we did get,... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Louise Grailles. I offer an apology for the inconvenience you had to have to sleep in a bed with bad smell, do not know what happened to the cleaners or has caused the smell, we wash and change the bedding every day, will more beware of the beds from now on, for your next visit and we will tell... More 

St. Andrews, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 7, 2014

We really enjoyed our stay at Hotel Palma Real. Ernesto was an excellent host and very knowledgeable guide to the area. He even let us use his phone when we needed to make some calls! Really quality people and service. I'd go back here in a heartbeat!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your nice review of your stay with us is a pleasure to serve them as you deserve, we hope to see them again as soon as possible, receive a warm greeting. More 

Vallejo, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here for 3 nights in late June 2014. You cannot beat the price. It's an older motel run by a couple that lives on site. It's not fancy, but it's clean and safe and it's located on the highway halfway between Tulum and Coba. The couple speaks no English, but they are very nice, and work hard to... More 

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your extensive and good comments, we will strive to improve the quality and quantity of services offered to hopefully better service on your next visit to the Riviera Maya you choose us as their resting place. More 

San Francisco, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

An ideal place if you have a car to get around. Ernesto and his family had some great rooms for us, accompanied by warm smiles, and great recommendations for beach and food. I wish I could have stayed longer. Hotel Palma Real sings of real people with heart and hospitality. Thanks Ernesto!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your excellent feedback for us are very valuable, we will strive to improve the quantity and quality of services, Yours faithfully. More 

Vancouver, BC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 7, 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly. There's really nothing bad to say... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting. More 

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