We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Palma Real

Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Palma Real
Professional photos View all
Browse nearby
Hotel Palma Real
Write a Review

42 reviews from our community

Traveler rating
    11
    15
    14
    0
    2
See reviews for
12
22
2
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (42)
  • Mar-May only
    (17)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (14)
All months
Redondo Beach, California
Top Contributor
51 reviews 51 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far from it. It is located in a small town about 30 minutes from Coba and... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments. More 

Rotterdam, The Netherlands
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 17, 2015

Was here for 2 days after chichen itza/merida. The location is great. I had my own car and with tulum 20 minutes away to the east and coba, chichen itza, Valladolid to the west its actually quite central. Trips to playa del carmen are Very doable aswell. Good rooms, good shower, good pool, Very friendly staff! And affordable! Minus? Only... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Wilfre. Thank you very much for your good comments, we are at your service in your next visit to this area Maya. More 

Kalamazoo, Michigan
1 review
5 of 5 stars Reviewed January 5, 2015

Palma Real, my home for 15 days. from Dec 16 to December 31. room 203, upper level. there were 4 of us. The manager Jose would jump at our every request. Very hard working person. We had two 17 year old girls with us. My daughters friend got very sick, and Jose drove us to the Med station so we... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Dr. Claeys. Thank you very much for taking the time to offer your excellent comments, we were happy to honor us with your presence and your kind family, we will work hard to make your next visit to find more and better services to make your stay more pleasant , receive a warm greeting. More 

Mexico City, Mexico
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 30, 2014

Our beds were smelling like pee which is not the smell you want in your room. Bed sheets had stains. Shower was not working well. Really nice staff. Large swimming pool. Great location between Tulum and Coba. I would recommend to visit the room before you take it, some rooms were obviously much better than the one we did get,... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear Louise Grailles. I offer an apology for the inconvenience you had to have to sleep in a bed with bad smell, do not know what happened to the cleaners or has caused the smell, we wash and change the bedding every day, will more beware of the beds from now on, for your next visit and we will tell... More 

St. Andrews, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2014

We really enjoyed our stay at Hotel Palma Real. Ernesto was an excellent host and very knowledgeable guide to the area. He even let us use his phone when we needed to make some calls! Really quality people and service. I'd go back here in a heartbeat!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your nice review of your stay with us is a pleasure to serve them as you deserve, we hope to see them again as soon as possible, receive a warm greeting. More 

Vallejo, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here for 3 nights in late June 2014. You cannot beat the price. It's an older motel run by a couple that lives on site. It's not fancy, but it's clean and safe and it's located on the highway halfway between Tulum and Coba. The couple speaks no English, but they are very nice, and work hard to... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your extensive and good comments, we will strive to improve the quality and quantity of services offered to hopefully better service on your next visit to the Riviera Maya you choose us as their resting place. More 

San Francisco, California, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2014

An ideal place if you have a car to get around. Ernesto and his family had some great rooms for us, accompanied by warm smiles, and great recommendations for beach and food. I wish I could have stayed longer. Hotel Palma Real sings of real people with heart and hospitality. Thanks Ernesto!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your excellent feedback for us are very valuable, we will strive to improve the quantity and quality of services, Yours faithfully. More 

Vancouver, BC
Contributor
11 reviews 11 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 7, 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly. There's really nothing bad to say... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting. More 

Surrey, United Kingdom
Top Contributor
105 reviews 105 reviews
67 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 10, 2014

It was cheap. My review could end here but the 3 words that sum it up do not reach the TA minimum character requirement for a review! The rooms are spacious. The lighting is poor. The bathroom is tiny. Put the air con on & you think there's a helicopter in the room. The bed was comfortable, On the whole,... More 

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thanks for your feedback More 

Pirkkala, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 10, 2014

We, a family of four, stayed here for a month and we were totally happy. The room was clean and it was cleaned daily. The boys loved the pool, even though the water was a bit cold. We used the hotel kitchen to cook our own meals and of course used the nearby small restaurants. The staff speaks little english... More 

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments, all this motivates us to improve and increase the number and quality of services offered, it was a pleasure to serve them, hopefully back soon, Yours faithfully. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Palma Real? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Palma Real

Address: Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palma Real 3*
Number of rooms: 14
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, EasyToBook, Venere, Odigeo and Tingo so you can book your Hotel Palma Real reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Best Value Hotel in Tulum

15 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (3)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay