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Hotel Palma Real

3.0 of 5 Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
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Hotel Palma Real
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35 reviews from our community

Traveler rating
    9
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    12
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    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Andrews, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2014

We really enjoyed our stay at Hotel Palma Real. Ernesto was an excellent host and very knowledgeable guide to the area. He even let us use his phone when we needed to make some calls! Really quality people and service. I'd go back here in a heartbeat!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your nice review of your stay with us is a pleasure to serve them as you deserve, we hope to see them again as soon as possible, receive a warm greeting. More

Vallejo, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 2, 2014

We stayed here for 3 nights in late June 2014. You cannot beat the price. It's an older motel run by a couple that lives on site. It's not fancy, but it's clean and safe and it's located on the highway halfway between Tulum and Coba. The couple speaks no English, but they are very nice, and work hard to... More

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your extensive and good comments, we will strive to improve the quality and quantity of services offered to hopefully better service on your next visit to the Riviera Maya you choose us as their resting place. More

San Francisco, California, United States
2 reviews
5 of 5 stars Reviewed August 11, 2014

An ideal place if you have a car to get around. Ernesto and his family had some great rooms for us, accompanied by warm smiles, and great recommendations for beach and food. I wish I could have stayed longer. Hotel Palma Real sings of real people with heart and hospitality. Thanks Ernesto!

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your excellent feedback for us are very valuable, we will strive to improve the quantity and quality of services, Yours faithfully. More

Vancouver, BC
Contributor
11 reviews 11 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 7, 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean, spacious and quiet; and the staff helpful and friendly. There's really nothing bad to say... More

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next visit sitting more satisfied, thanks again and receive a warm greeting. More

Surrey, United Kingdom
Top Contributor
105 reviews 105 reviews
67 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 10, 2014

It was cheap. My review could end here but the 3 words that sum it up do not reach the TA minimum character requirement for a review! The rooms are spacious. The lighting is poor. The bathroom is tiny. Put the air con on & you think there's a helicopter in the room. The bed was comfortable, On the whole,... More

Was this review helpful? Yes 1
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thanks for your feedback More

Pirkkala, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 10, 2014

We, a family of four, stayed here for a month and we were totally happy. The room was clean and it was cleaned daily. The boys loved the pool, even though the water was a bit cold. We used the hotel kitchen to cook our own meals and of course used the nearby small restaurants. The staff speaks little english... More

Was this review helpful? Yes
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your comments, all this motivates us to improve and increase the number and quality of services offered, it was a pleasure to serve them, hopefully back soon, Yours faithfully. More

Princess Anne, Maryland
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 1, 2014

A basic clean hotel on the way to Coba from Tulum, which is why we stayed there three nights. Some small restaurants nearby of questionable sanitation. however, the hotel was fine, beds ok , hot water shower and ok $5 breakfast. Pool looked fine, but didn't use it. You better know some Spanish, since they don't know much English, but... More

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your feedback, we will take into account to be motivated to improve every day! Yours sincerely, will be waiting soon. More

Brisbane, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 14, 2014

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool is good, even though the tiles, both inside the room and between the pool and... More

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Ernesto H, Propietario at Hotel Palma Real, responded to this review

Dear guest. Thank you very much for your feedback, your server and Joseph offer an apology for the inconvenience payment and invite you to return soon and will offset the administrative error with a free night, Yours faithfully. More

Llandudno, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 19, 2013

We were very pleased that we had selected the Palma Real for our stay in Tulum. The accommodation was of a very high standard with very comfortable beds, hot water 24 hours a day, good a/c and rooms cleaned daily. As it is located half way between Tulum and Coba it was an ideal base for visiting both places easily.... More

Was this review helpful? Yes 2
Ernesto H, Propietario at Hotel Palma Real, responded to this review

Thank you very much for your good comments staying at our hotel, we will be waiting for your next visit to the Riviera Maya with open arms, accept my best regards. More

Frankfurt, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2013

For more then 20 years I stated in the Hotel Villas Archeologicas in Coba and wasn't very pleased to find this hotel closed on my arrival in march. On my way to Tulum then I found this hotel along the road to Tulum. Wracked after a long journey I decided to stay in the Hotel Palma Real just for a... More

Was this review helpful? Yes 5
Ernesto H, Propietario at Hotel Palma Real, responded to this review

We are grateful for your comment, it helps us to do more every day, on your next trip surely will offer a better room with more and better services. Yours sincerely. More

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Additional Information about Hotel Palma Real

Address: Carretera Federal Tulum-Coba km.21.5 | Francisco Uh May, Tulum 77796, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Palma Real 3*
Number of rooms: 14
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