We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Tulum

Carr. Tulum - Cancun, Km. 169, Tulum 77780, Mexico
Hotel Tulum
Write a Review

29 reviews from our community

Traveler rating
    5
    6
    2
    3
    13
See reviews for
3
8
4
1
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (29)
  • Mar-May only
    (5)
  • Jun-Aug only
    (4)
  • Sep-Nov only
    (3)
  • Dec-Feb only
    (17)
All months
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 5 days ago NEW

The room I was staying in had no lights and in 4 nights my room wasn't cleaned once. I wouldn't recommend this Hotel as there are many other options. 5min away from downtown and 15min from the beach!!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed January 18, 2015

Hotel Tulum is located in the center of Tulum with a 5 min drive to the beach! The rooms are nice and clean with high ceilings, hot water, wifi and air conditioning. The garden outside is beautiful and so is the architecture of the house. The owners are very friendly and gives a very personal service. It feels like you... More 

Was this review helpful? Yes
Bath, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 9, 2014

The owners, mother and daughter Veronica and Veronica, are very kind and have shown me their way of life here in Tulum. They have offered me some delicious Chilean and traditional maya food in great quantities and whenever I want to eat they provide me with something. There is plenty of fruit and fresh ingredients which give a healthy family... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 10, 2014

The worst place i have ever stayed! Really, i wish that night never existed. Very dirty and messy hotel in general. Talking about room, still want to cry - dirty linen with hair, sand and spots on it. Uncomfortable bed, dirty towel (just one for 2 person), no hot water, bugs in the room and the smell was so awfull,... More 

Was this review helpful? Yes
Hamburg, Germany
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 18, 2014

This place is a dodgy rip off with torn sheets, dirty towels and cucarachas in the shower! We ended up here out of pure desperation as during the high season nothing else was available. We booked it online, but upon arrival, we were told that due to an overbooking our room was no longer available. Our only other option was... More 

Was this review helpful? Yes 1
Milan, Italy
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 12, 2014

They asked to pay the whole amount as we arrived and they informed us that no complain was admitted (regarding sheets, water missing, animals in the room...). Quite strange. Towels were missing and finally they gave us towels that smelled bad and had spots. It was quite clear that they were already used. The sheets were dirty and there was... More 

Was this review helpful? Yes 1
Gothenburg, Sweden
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 3, 2014

This is one of the dirtiest hotel I've stayed in. Unfortunately we arrived in Tulum without a reservation during high season and ended up at this place. The only room they had left was something more of a closet with a broken door which had to be locked with a chain and padlock. There were cigarette buts and hair laying... More 

Was this review helpful? Yes
Bolzano, Italy
Top Contributor
70 reviews 70 reviews
48 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed January 2, 2014 via mobile

Nothing to add to the title. I cannot find any reasons why one should stay at this hotel. Stinky and mouldy rooms, dirty sheets and pillows, rude people at the reception. Our fault was to get to Tulum without reservation but at this conditions fat better to sleep on the shore!

Was this review helpful? Yes
Izamal, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 28, 2013

In hindsight we would have taken our time to find somewhere else. The place needs a decent clean up and the initial service we got was average. Our room was adequate with plenty of faults and the club out the back ensured we got a bad nights sleep.

Was this review helpful? Yes
BELIZE
1 review
4 of 5 stars Reviewed June 23, 2013

My girlfriend and I stayed three nights here and had a wonderful, relaxing time. We were able to negotiate a special price due to the low tourist season. The Hotel had much nicer rooms than the Weary Traveler Hostel, which was overpriced and had the feeling that they were more interested in taking advantage of travelllers, than providing a hostpitable... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Hotel & grounds (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (3)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question