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Cenote Encantado

Tulum Beach Rd, Hotel Zone. Boca Paila Road KM. 10 | On the Right Side of the Street-1km Before the Entrance of the Sian Kaan Reserve-In Front of "Rancho San Eric", Tulum 77780, Mexico
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Cenote Encantado
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17 reviews from our community

Traveler rating
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    2
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    4
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2
11
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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New York, New York, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful time at the Cenote Encantado and made great friends with Galia, the owner. The campground is very simple. But I find it to be perfect for someone who wants to get away from busy city life and who values simple things in life. The place is well maintained and clean. The kitchen area is nicely equipped... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

We stayed there for two nights. This campground is very close to the beach near tulum. It was very cheap compared to all other accomodations in this area. It was very clean and well equipped. There was also a big kitchen which everybody could use. Our tent was big and equipped with light and ventilator. You have direct access to... More 

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 11, 2014

This was more of a dirty commune than a campsite. The tent we stayed in was extremely old and dirty, had many hole and a variety of stains. The air mattress we were provided with had its fair share of stains as well, and the sheet that Pedro gave us to cover the mattress was not any better, if not... More 

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Galia L, Owner at Cenote Encantado, responded to this review

Hello.. I'm Galia, the owner of Cenote Encantado. I am so sorry you had this experience at my place. It is true that I had a lot of bad reviews about Pedro, he was the manager of the place for some time. He is NOT with us anymore. We are a simple project, that respects nature, but that is not... More 

Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2014

I stayed at El Cenote Encantado for 4 nights. I wouldn't have stayed that much if I didn't like it. It was clean (as clean a camping site can be), it has access to a very nice refreshing Cenote (the natural swimming pool and you can use a little raft for no extra charge). It is across the beach but... More 

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Top Contributor
60 reviews 60 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 18, 2014

In the overpriced zona hotelera in Tulum beach, this is a simple and cheap camping site. Tends are already placed (you don't need one), you can choose btw single or double (convenient even if you're travelling by yourself). Shared bathrooms and shower. Electricity and wifi from 5pm to 2am only. Nice and cosy shared kitchen. Lovely presence of Eva, site... More 

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Gatineau, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

This is just to warn the general public abut the filthy conditions and the rotten service from Pedro and Galia in this dirt hole. The tents are stinky and and dirty as hell, there was even some dry blood on the blankets, dog dumps every where. I was suposed to get there to the camping around 1 P.M. and both... More 

Was this review helpful? Yes 2
Galia L, Owner at Cenote Encantado, responded to this review

Hello, Im Galia Lorberfeld. owner of Cenote Encantado. I am very sorry about the experience you had at my place. But very grateful with your review since it helped me reassure what i have discover for myself. I had several bad reviews from Pedro, which he is NOT longer working with us. Also our cleaning team have changed, we are... More 

Illinois
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 26, 2013

There are some major pluses to staying at Cenote Encantado: * Free access to the cenote, for swimming, snorkeling and boating. * Free rafts for use on the cenote * Easy access to the beach - 2 minute walk down a narrow path between two beach-side resorts (small resorts, very quiet places) * Free bikes to use (though they are... More 

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Ellsworth, Maine
Senior Reviewer
8 reviews 8 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 14, 2012

Avoid. Like the plague. Owner met us in a speedo, gave my girlfriend an unwelcome and overly long full frontal hug, and wouldn't even speak to me, but invited her to stay "forever". torn and leaky tents, 5 feet apart, unmaintained outhouses that are extremely close to the tents, and the "yoga space" is perpetually occupied by the frequently nude... More 

Was this review helpful? Yes 7
Galia L, Owner at Cenote Encantado, responded to this review

Hello, my name is Galia Lorberfeld, owner of Cenote Encantado-Camping Village I am so sorry you had that terrible experience at my place. But thank you so much for your review, since that helped me confirm other comments as well as things that I saw for myself. Pedro (the last manager) is NOT longer with us, and I apology for... More 

Buenos Aires, Argentina
Top Contributor
79 reviews 79 reviews
34 hotel reviews
214 helpful votes 214 helpful votes
2 of 5 stars Reviewed May 2, 2012

We stayed here because we only needed a few hours sleep before we took off very early to Si'an Kaan and Punta Allen. It is cheap compared to other places in Tulum - and you get what you pay for. It looks better at the webpage than in real life - and when we were recieved by the owner to... More 

Was this review helpful? Yes 5
Bangor, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 8, 2012

I found Galia and Pedro perfect hosts as well as extremely interesting people. Cenote Encantado is a breath of fresh air at the end of the hotel zone. The communial kitchen was spotlessly clean and the tent was very comfortable and the shower was excellent. I did use the boat and rowed out to the middle of the cenote for... More 

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Additional Information about Cenote Encantado

Address: Tulum Beach Rd, Hotel Zone. Boca Paila Road KM. 10 | On the Right Side of the Street-1km Before the Entrance of the Sian Kaan Reserve-In Front of "Rancho San Eric", Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $
Number of rooms: 8
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