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Cenote Encantado

Tulum Beach Rd, Hotel Zone. Boca Paila Road KM. 10 | On the Right Side of the Street-1km Before the Entrance of the Sian Kaan Reserve-In Front of "Rancho San Eric", Tulum 77780, Mexico
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Cenote Encantado
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Cenote Encantado
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22 reviews from our community

Traveler rating
    9
    4
    2
    3
    4
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3
13
2
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tulsa Oklahoma
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2015

My friend and I stayed here and we liked it so much that we just stayed for 9 nights. We were made to feel welcome from the beginning. Leo the manager did a great job of checking us in.The owner Galiia was very pleasant and had an eye for making things workable. We were given a tent with air matress... More 

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Nijmegen
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 18, 2015

We have been there only one night and then decided to leave. You sleep in very simple tents on an air mattress. The tents are also very close to each other. You hear the snoring next to you. The beach can legaly only be reached after a walk of 10 minutes on a dirt road. Illegally via the hotel opposite.... More 

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Vienna, Austria
1 review
5 of 5 stars Reviewed February 4, 2015

Cenote Encantado is the best place to be when visiting Tulum! We had been to different hotels there before but no place was as nice and welcoming as Cenote. My boyfriend and me felt comfortable from the beginning as the people there are absolutely warm-hearted, open and helping at any time. We loved to swim in the Cenote each morning,... More 

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New York, New York, United States
1 review
5 of 5 stars Reviewed January 15, 2015

I had a wonderful time at the Cenote Encantado and made great friends with Galia, the owner. The campground is very simple. But I find it to be perfect for someone who wants to get away from busy city life and who values simple things in life. The place is well maintained and clean. The kitchen area is nicely equipped... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

We stayed there for two nights. This campground is very close to the beach near tulum. It was very cheap compared to all other accomodations in this area. It was very clean and well equipped. There was also a big kitchen which everybody could use. Our tent was big and equipped with light and ventilator. You have direct access to... More 

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Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 11, 2014

This was more of a dirty commune than a campsite. The tent we stayed in was extremely old and dirty, had many hole and a variety of stains. The air mattress we were provided with had its fair share of stains as well, and the sheet that Pedro gave us to cover the mattress was not any better, if not... More 

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Galia L, Owner at Cenote Encantado, responded to this review

Hello.. I'm Galia, the owner of Cenote Encantado. I am so sorry you had this experience at my place. It is true that I had a lot of bad reviews about Pedro, he was the manager of the place for some time. He is NOT with us anymore. We are a simple project, that respects nature, but that is not... More 

Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2014

I stayed at El Cenote Encantado for 4 nights. I wouldn't have stayed that much if I didn't like it. It was clean (as clean a camping site can be), it has access to a very nice refreshing Cenote (the natural swimming pool and you can use a little raft for no extra charge). It is across the beach but... More 

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Top Contributor
60 reviews 60 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 18, 2014

In the overpriced zona hotelera in Tulum beach, this is a simple and cheap camping site. Tends are already placed (you don't need one), you can choose btw single or double (convenient even if you're travelling by yourself). Shared bathrooms and shower. Electricity and wifi from 5pm to 2am only. Nice and cosy shared kitchen. Lovely presence of Eva, site... More 

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Gatineau, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

This is just to warn the general public abut the filthy conditions and the rotten service from Pedro and Galia in this dirt hole. The tents are stinky and and dirty as hell, there was even some dry blood on the blankets, dog dumps every where. I was suposed to get there to the camping around 1 P.M. and both... More 

Was this review helpful? Yes 2
Galia L, Owner at Cenote Encantado, responded to this review

Hello, Im Galia Lorberfeld. owner of Cenote Encantado. I am very sorry about the experience you had at my place. But very grateful with your review since it helped me reassure what i have discover for myself. I had several bad reviews from Pedro, which he is NOT longer working with us. Also our cleaning team have changed, we are... More 

Illinois
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 26, 2013

There are some major pluses to staying at Cenote Encantado: * Free access to the cenote, for swimming, snorkeling and boating. * Free rafts for use on the cenote * Easy access to the beach - 2 minute walk down a narrow path between two beach-side resorts (small resorts, very quiet places) * Free bikes to use (though they are... More 

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