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Acuario Tulum Hotel

Crucero Zona Arqueologica km 131, Tulum 77780, Mexico
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21 Reviews from our TripAdvisor Community

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Traveler rating
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    12
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7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Spanish first
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  • All months
    (21)
  • Mar-May only
    (8)
  • Jun-Aug only
    (4)
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    (2)
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    (7)
All months
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 2, 2015 via mobile

I think we were the only people staying at the hotel. Didn't see any other guests there our whole stay. Staff were trying to rip us off buying water and ice cream so we decided to go across the road and got it for half the price. Restaurant didn't look like it was functioning. Pool definitely wasn't functioning but would... More 

Was this review helpful? Yes 1
Montreal, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 9, 2015

The "manager" told us he was offering a 50% discount with was bulls**t because this place can't be worth 1400 pesos a night for 3... It's unwelcoming, the manager is not nice at all. The room was barely clean, sheets smelled like bleach. The pool was empty, and wifi only worked in the lobby. Lights were not functional and water... More 

Was this review helpful? Yes 1

Travelers are raving about these Tulum hotels

liverpool
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 9, 2014

Its hard to find anything good to say about the place except the sheets were clean and the air conditioning worked. The location is good but the rest is dire. The room was full of small red ants, the price was too high for the quality and the man at reception is terribly unhelpful and unfriendly and sleeps in the... More 

Was this review helpful? Yes 1
Elizabethtown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 3, 2014

The hotel's location is ideal, as it's located at the entrance to Tulum's Archeological Zone. The rooms were very clean, the air conditioning and Wi-Fi worked, but if you want to charge your devices or computer up, bring your own adaptors; all the outlets that worked were the old two-slotted ones with no ground. The three-prong outlets had no power,... More 

Was this review helpful? Yes 1
Ottawa, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed April 16, 2012

My boyfriend and I were excited to see this hotel as it was ranked in our travel guide as a good budget friendly option. We went into the reception area and asked if we could see a room before paying. Simple request I think.The man at the desk didn't even look up at us and just pointed to a poster... More 

Was this review helpful? Yes 4
usa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed December 23, 2008

I’m not generally motivated to write reviews without some sense of reason. My stay a few nights ago at Hotel Acuario, Tulum Mexico was so disappointing, I feel quite motivated to alert others. I’ve been driving across Mexico for days (Guadalajara to Cozumel), and was in need of a decent shower and some sleep. Read about the hotel just across... More 

Was this review helpful? Yes 3
York, England
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed August 21, 2008

My girlfriend and I were travelling the Yucatan peninsula 3 years ago and on arriving in Tulum we spent the day trying to find somewhere to stay. Basically we really struggled to find anywhere that we wanted to rest for the night. Eventually, desperate and tired we entered the Acuarion as a last resort. It is a vile and disgusting... More 

Was this review helpful? Yes 2
Midlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 1, 2008

Upon arrival at the hotel all looked ok, a little run down but we only wanted a clean room. However on closer inspection this was a very weird place, it was like it was stuck in a time warp and as if nothing had been moved (bottles behind bar etc) for 20 years! It reminded me of a cross between... More 

Was this review helpful? Yes 1
Philadelphia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 8, 2008

The lobby/restaurant smelled really bad! It was intolerable to breath! There was a lizzard in the room upstairs. Everything seemed to be falling apart. I wonder what would happen during an earthquake... No way we would stay there! When we asked for our money back the owner became very aggresive!!!!... We got scared and left... I can't believe this place... More 

Was this review helpful? Yes 1
california
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed January 5, 2008

Acuario is right off the main road that goes from Cancun to tulum. Unfortunately, it is outside the city of Tulum, so cars will blast by at high speed all day and all night long. the noise is simply deafening. There is not a single room in the hotel where you can find a moment of respite. The hotel lobby... More 

Was this review helpful? Yes 1
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Amenities