We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azucar Hotel

Tulum Hotel Zone Km. 7.5, Carr. a Boca Paila, Tulum, Mexico
Hotel amenities
Azucar Hotel
Book on
TripAdvisor
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Ranked #33 of 67 Tulum B&B and Inns
A recent review
5 of 5 stars Reviewed June 22, 2015
dpblu00 New York City, New York
Add Photo Write a Review

117 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    56
    29
    13
    7
    12
See reviews for
17
67
2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (38)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (28)
All months
Canberra, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I understand that they are going for the rustic cabana feel, but this was way below what we were expecting. For the price we paid we felt ripped off, there were cockroaches in the room, a useless pedestal and ceiling fan which did nothing to aid in comfort and a bathroom with only a swinging door falling off it's hinges.... More 

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed June 22, 2015

My girlfriend and I visited here in mid-March and stayed in one of the lower units. It's quite simply a lovely place to stay, and we could not have picked a better hotel for our vacation. Instead of the mainstream, corporate and grand production vibes of some of the larger places nearby, this place has only a few units, and... More 

Was this review helpful? Yes
Stockholm, Sweden
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 4, 2015

Azucar is the most heartwarming beautiful place to live in when you´re in Tulum <3 The team that works there Alejandro in reception together with Martha, Roberto and Mario are fantastic people seeing to your every need and they are so friendly and professional. The beach in front of the cabanas is the most looked after of all the beachfronts... More 

Was this review helpful? Yes 4
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2015

We spent 5 nights in the Azucar Hotel early February 2015. It was wonderful to be in such a great position on this beautiful coastline. We loved that it was rustic but meticulously cleaned each day with the best quality bath towels. We had the upstairs room- perfect for my family of 4.We loved that it isn't a very big... More 

Was this review helpful? Yes 3
Port Elgin, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 22, 2015

We spent part of spring break at Azucar Hotel, I always wanted to stay in a thatched cabana on the beach, and they delivered! The cabana was rustic, very clean, had everything we needed, Alejandro, the manager, was so friendly and helpful, excellent english, french as well, and a super nice guy. The beach is clean, not crowded, unspoiled! You... More 

Was this review helpful? Yes 3
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 18, 2015

I don´t understand complaints about staff - Alex is very friendly, helpful and attentive as other personnel. Azucar has cleaner beach, than more expensive resorts nearby. We stayed in garden cabana, generator worked, but was not so disturbing as posted. Would recommend this hotel.

Was this review helpful? Yes 4
Cologne, Germany
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 16, 2015

Nice bungalow, really friendly staff, but the hotel next door has a diesel generator running the whole night, which is as loud as a truck right next to the bed and makes sleeping almost impossible. Don't book the "garden view" as long as you are not hearing impaired. The toilet flush was working only intermediatly.

Was this review helpful? Yes 4
toronto
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 15, 2015

I spend a week in this little hotel with my wife and our 3 kids (age 9,7 and 5) .. we are very happy with it. it was clean and small (meaning never crowded). Alejandro at the front reception was always helpful and he speaks good English. the deluxe cabana we rented is the biggest they have and was perfect... More 

Was this review helpful? Yes 4
United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Having read some of the other reviews, I too was anxious to find out what awaited us at Azucar. The impression one gets is that you either end up with a pleasant stay or some shambolic "Fawlty Towers" experience! But I am delighted to say that we had an ABSOLUTELY TERRIFIC 4 nights stay at Azucar in the Lunamielera cabin!... More 

Was this review helpful? Yes 5
Minneapolis, Minnesota
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 17, 2015

My review cannot clash more strongly with some of the recent negative postings of Azucar. Having twice stayed at Azucar, the praiseworthy attention of the people operating Azucar (with special recognition of Alejandro in reception, Martha with room cleaning, and Monica in scheduling) is exceeded only by the iconic view of the Caribbean from the hammock swing of the Lunamielera... More 

Was this review helpful? Yes 10
Questions? Get answers from hotel staff and past guests. Ask a question

106 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (106)
Viewed
Hotel & grounds (29)
Viewed
Bathroom (4)
Viewed
Room/suite (24)
Viewed
View from room (11)
Viewed
Pool/beach area (11)
Viewed
Other (27)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Tulum hotels
0.1 mi away
Tita Tulum Hotel Ecologico
0.2 mi away
Playa Selva
Playa Selva
#3 of 95 in Tulum
5.0 of 5 stars 136 reviews
0.4 mi away
Playa Mambo
Playa Mambo
#8 of 67 in Tulum
4.5 of 5 stars 236 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Coco Tulum
Coco Tulum
#7 of 67 in Tulum
4.5 of 5 stars 459 reviews
0.1 mi away
Hotel Amoreira
Hotel Amoreira
#19 of 95 in Tulum
4.5 of 5 stars 61 reviews
0.1 mi away
Playa Canek Hotel Spa Boutique
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay