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Azucar Hotel

Tulum Hotel Zone Km. 7.5, Carr. a Boca Paila, Tulum, Mexico
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Azucar Hotel
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Ranked #31 of 67 Tulum B&B and Inns
A recent review
5 of 5 stars reviewed today
Glynisvcochrane
Review This Hotel

113 reviews from our community

Traveler rating
    54
    29
    12
    7
    11
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16
65
2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed today NEW

We spent 5 nights in the Azucar Hotel early February 2015. It was wonderful to be in such a great position on this beautiful coastline. We loved that it was rustic but meticulously cleaned each day with the best quality bath towels. We had the upstairs room- perfect for my family of 4.We loved that it isn't a very big... More 

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Port Elgin, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent part of spring break at Azucar Hotel, I always wanted to stay in a thatched cabana on the beach, and they delivered! The cabana was rustic, very clean, had everything we needed, Alejandro, the manager, was so friendly and helpful, excellent english, french as well, and a super nice guy. The beach is clean, not crowded, unspoiled! You... More 

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Prague, Czech Republic
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I don´t understand complaints about staff - Alex is very friendly, helpful and attentive as other personnel. Azucar has cleaner beach, than more expensive resorts nearby. We stayed in garden cabana, generator worked, but was not so disturbing as posted. Would recommend this hotel.

Was this review helpful? Yes 3
Cologne, Germany
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice bungalow, really friendly staff, but the hotel next door has a diesel generator running the whole night, which is as loud as a truck right next to the bed and makes sleeping almost impossible. Don't book the "garden view" as long as you are not hearing impaired. The toilet flush was working only intermediatly.

Was this review helpful? Yes 2
toronto
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spend a week in this little hotel with my wife and our 3 kids (age 9,7 and 5) .. we are very happy with it. it was clean and small (meaning never crowded). Alejandro at the front reception was always helpful and he speaks good English. the deluxe cabana we rented is the biggest they have and was perfect... More 

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United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having read some of the other reviews, I too was anxious to find out what awaited us at Azucar. The impression one gets is that you either end up with a pleasant stay or some shambolic "Fawlty Towers" experience! But I am delighted to say that we had an ABSOLUTELY TERRIFIC 4 nights stay at Azucar in the Lunamielera cabin!... More 

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Minneapolis, Minnesota
Contributor
15 reviews 15 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

My review cannot clash more strongly with some of the recent negative postings of Azucar. Having twice stayed at Azucar, the praiseworthy attention of the people operating Azucar (with special recognition of Alejandro in reception, Martha with room cleaning, and Monica in scheduling) is exceeded only by the iconic view of the Caribbean from the hammock swing of the Lunamielera... More 

Was this review helpful? Yes 8
Cancun, Mexico
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 9, 2015

It was a dream to spend our weekend in Tulum. We' re good friends from Russia, Ukraine and Mexico. All of us work in tourism for many years in different countries and now we live and work in Mexico. We chose " romantic" hotel " Azucar" .As 2 of us are pregnant we chose a quiet and peaceful place. But... More 

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2014

I visited Tulum a few years back and after travelling since then, no matter where I go I still always compare it to Tulum. It was such a beautiful experience. The bungalows were perfect they had an awesome balcony facing the most amazing white sand and blue water. I don't advise staying any longer than 4 nights within your travels... More 

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Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2014

Ok straight up, this is not luxury. We knew we were not paying for a five star and Azucar exceeded our expectations. Yes the staff is almost non-existent, yes there are no amenities, yes the fridge/freezer didn't work sometimes and the electricity went out nightly- but so what? We had the beach to ourselves from morning 'til night, the staff... More 

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