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El Pez at Turtle Cove

#8 of 80 Hotels in Tulum
Certificate of Excellence
Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
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El Pez at Turtle Cove
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489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

El Pez was a perfect water-front location and fit for my wife and I, celebrating our anniversary. Just enough rustic and just enough resort feel. We stayed end of June, beginning of July. Weather was perfect, great breeze keeps the bugs away. The staff was excellent and very friendly. The restaurant was great...food was good, service was efficient and friendly.... More 

Was this review helpful? Yes
Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed at El Pez for 3 nights on a friend's recommendation. It truly was a magical experience. The service was excellent! Lina was so friendly and so helpful! She went out of her way to make us feel welcomed and truly made a difference in our stay at El Pez. Mariana was also very helpful and friendly. All of... More 

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USA
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff here is fantastic, especially Lina and Mariana the concierges. Lina was very welcoming and hooked us up with a great little rental car which was the best idea ever. I was not sure how I was going to get around and she helped us out tremendously. We really enjoyed our stay and recommend this hotel. I am not... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The location and service at this hotel is amazing! Close to both areas of Tulum with restaurants and attractions. The rooms and overall decor was very boho chic in line with the rest of Tulum. What really set this hotel apart was the service. The staff remembered our names, our regular table, and were incredibly kind and friendly every day.... More 

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Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel all the time for work and personal and have rarely received the service I did at El Pez. While the locale, food & accommodations were all great, what really made a difference was the staff and service. From the start, they went out of their way to make us feel at home and small touches like remembering our... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear JetSetter, Thank you so much for the glowing review of our staff! We know you have many options when traveling, especially in Tulum there are many amazing hotels, so we strive to set ourselves apart with a warm and friendly staff who love to create memorable experiences for our guests. We are so thrilled this was your experience! Lina,... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

My now wife and I got married at el Pez. It was over a year experience with them and it was everything we hoped for and more. The staff was beyond exceptional start to finish. It is an obvious nerve racking time but they handled everything and everyone with the perfect amount of professionalism and friendliness. They welcomed us and... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Jill, one of our beautiful and lovely brides!! Thank you so much for being so amazing!!! We all love you and Mel mucho! Through the crazy weather and all, you and your friends and family were so positive and fun. We enjoyed having your energy here and only wish we could've made the sun shine that day for you two... More 

McKinney, TX
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We are a family of 5, our kids are 3, 7, and 9. We were concerned that most hotels in Tulum weren't kid friendly. I'm happy to say El Pez is for sure, family friendly. The luxury cabaña fit is all comfortably and the staff was very nice to us all. They accommodated any request we had for them and... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hola Avallarino! We are so happy that your beautiful family had such a great time and felt so welcome during your stay with us! Lina, Marco, Gregoria and Mariana all appreciate you mentioning them specifically and they all send their "hellos!" We are thrilled also that you enjoyed the food in our restaurant so much as well, especially the coconut... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

El Pez exceeded all of my expectations. A sweet little collection of rooms and cabanas on the ocean. Beautiful setting. AMAZING service. Restaurant and bar had delicious food and cocktails - so much so that I rarely ventured elsewhere for food. I came for a wedding that was supposed to be on the beach but unfortunately it was raining so... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear World365, We truly appreciate you taking the time to write a review! We cannot tell you enough how much we enjoyed having your group with us for such a special occassion. Although I know we all wish the weather was much better for the beautiful couples special day, we were happy we were able to still make a gorgeous... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to el pez trying to find a nice & quiet place to relax & celebrate our 4 year anniversary , and that is exactly what we found :) The ocean is definitely only for admiring, as it was full of kelp and brave waves, not as cancun ocean where you can actually swim. The staff is very nice... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hola Sonia! We are so happy you found what you were looking for to celebrate your 4th anniversary at El Pez! We loved reading that you enjoyed many beautiful moments looking at the starry night sky with your love while you were here! That makes our hearts happy! :) I am sure your fellow travlers appreciate your information regarding our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Have to say that El Pez was one of the best hotel experiences I've had - I've stayed at many resorts during my travels, yet this place was exactly what I've always wanted - small, friendly, right on the beach, great hospitality and great vibes! I came here with a friend after a work trip to Cancun that had us... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Sianna, We totally understand wanting to keep El Pez a secret too, but we appreciate you recommeding us to your fellow travelers! Thank you so much for such a glowing review! We strive to give all our guests this experience and are so happy we helped you have such a wonderful time in Tulum! We are so glad you... More 

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