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El Pez at Turtle Cove

3.0 of 5 Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
El Pez at Turtle Cove
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El Pez at Turtle Cove
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406 reviews from our community

Traveler rating
    329
    58
    13
    3
    3
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67
233
15
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
1 of 5 stars Reviewed 5 days ago NEW

I recently booked a stay at El Pez for my upcoming trip to Tulum after hearing great feedback from a friend who had just recently stayed there. Unfortunately, before we have even managed to get there, we were off to a bad start. The hotel had double booked us and rescinded their booking. I emailed the hotel and escalated the... More 

Was this review helpful? Yes 3
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Ken, I was very surprised and upset to read your review. I would like to make sure that your situation is resolved as quickly as possible. Would you please email me (julia@tulumhotelpez.com) with the details of your reservation, so that I may look into it and ensure that it is resolved as soon as possible? I look forward to... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My family visited El Pez for a week in late December 2014 and had a fantastic time! Our room (number 12) was spacious, clean and comfortable. The balcony view over the 2 beaches was spectacular, and almost magical during the sunrise.The staff were very friendly (especially Simon and Lina at reception) and always willing to arrange activities and transport for... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Emma and Family, Thank you so much for choosing El Pez for your family vacation! We agree that the sunrises here are magical and are so happy that you got to experience that! We are so glad that you really enjoyed the food in our restaurant as well! We do hope the whole family can come back soon and... More 

Beverly Hills, Michigan
Top Contributor
109 reviews 109 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We escaped an awful vacation rental in Tulum and after eating at their fabulous restaurant so close to the lovely beach, we decided to move to the beach house right next door. The service here is beyond compare and the views from all the rooms are amazing. The sounds of the surf so close, the views of swooping pelicans over... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dearest Gerri, Thank you so much for the kind and thoughtful review! We really enjoyed being able to help rescue your vacation in Tulum! It was such a pleasure to get to know you both. We were so happy to hear that you found the service beyond compare. The sounds of the surf and watching the beautiful pelicans are some... More 

1 review
5 of 5 stars Reviewed 1 week ago

just returned from an amazing honeymoon in tulum, where we stayed at el pez. from the moment we arrived we were treated with such excellence by the amazing Lina, who told us great local places to eat in town, ways to get to tourist spots without being a tourist, and even got me the recipe of a super delicious salad... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hi Debra, Thank you so much for choosing to spend your honeymoon at Pez! We were so happy to be apart of your love story. Lina sends a special hello and says she's glad you enjoy the salad dressing recipe! The rest of the staff also appreciates being able to help make your honeymoon a great and memorable trip! We... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great service from all the staff at El Pez. This is another hotel tht goes over beyond to provide excellent service. I would definitely come back and stay next time I'm in Tulum. Thanks to Julie and all the staff for making it a great stay. There's a lovely pool and the amazing beach is great for long walks. Really... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Miss M D, We cannot say enough how much we appreciate your review! Thank you so much for the wonderful compliments on the staff and your overall experience at El Pez! We love that you enjoyed the delicious and healthy breakfast and the beach bags in your room! We really enjoyed having you stay with us and look forward... More 

Copenhagen, Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel with very service minded personale. I really enjoyed my stay here. The hotel was very clean with specious rooms facing the beach. The food was wonderful at the hotel restaurant. We had our own balcony. I will come back to this hotel.

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Najat, Thank you so much for taking the time to write a review! We enjoyed having you and your friends stay with us and are so happy that you enjoyed your stay! We would love for you all to visit us again soon! Warm Regards, Julia and the Pez Family More 

New York
2 reviews
4 of 5 stars Reviewed 1 week ago

Our family stayed at Turtle Cove for 5 days in July and it was bliss. So calm and peaceful. We have two pretty active boys aged 11 and 13 and were a bit concerned they'd be bored; we knew we would love it from when we crossed the threshold. We had wonderful views from our room across the cove, watching... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Joss66, We truly appreciate your review! We are so happy that your boys enjoyed their stay at El Pez so much! We are happy to let you know at since your stay with us in July, we have added air conditioning in every room, so we would love for you to come visit us again to experience the upgrade... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

El Pez was a great choice for a hotel in Tulum. With its picturesque beach view, it is a must for anyone looking for a beautiful place to stay in Tulum. The staff were very helpful and tended to every need or query you had, whether you needed taxis, towels or restaurants to visit, they were very helpful. The cabanas... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Tom, Thank you so much for taking the time to write a review! We are so thrilled that you found El Pez to be a relaxing and enjoyable location in Tulum! Thank you for mentioning the staff as well, as they work so hard to provide an amazing experience to every guest and they love the feedback! We would love... More 

Sydney
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We (a family of 5) stayed at El Pez from 23rd to 30th December 2014. It catered to all ages and interests ensuring a good time was had by all. The rooms are very comfortable with superb ocean views. The staff were friendly and helpful in organising a number of day trips as well as day to day activities. Nothing... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Michael, Thank you so much for your review! We really enjoyed having you and the kids here for Christmas! Thank you also for recommending Pez to the TripAdvisor community! We are so happy that you found the cabaña comfortable and the staff attentive. We look forward to seeing you again! Sunny Regards, Julia and the Pez Family More 

Milano
1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I visited Tulum and stayed at El Pez last July. We never got around to writing a review, but I'm here today because I'm dreaming of returning (it's 15 degrees outside right now!) Let me start off by remarking that the staff here are amazing. Personable, entertaining, and gracious. Many of them when we visited in July... More 

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

We are so happy you are dreaming of Tulum to get you through the winter! We really appreciate you taking the time to share your experience with your fellow travelers! The staff thanks you for your mention of them and the tremendous service they provide. We look forward to seeing you again for more tequila tastings! All our best, The... More 

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Additional Information about El Pez at Turtle Cove

Address: Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — El Pez at Turtle Cove 3*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Venere so you can book your El Pez at Turtle Cove reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Pez At Turtle Cove Hotel Tulum
Pez Ocean Palace Tulum
Hotel Style:
#3 Family Hotel in Tulum
#3 On the Beach Hotel in Tulum
#4 Romantic Hotel in Tulum

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