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El Pez at Turtle Cove

#5 of 80 Hotels in Tulum
Certificate of Excellence
Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
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1 room 1 guest
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El Pez at Turtle Cove
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525 Reviews from our TripAdvisor Community

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Traveler rating
    427
    73
    18
    3
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112
284
17
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
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    (525)
  • Mar-May only
    (158)
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    (148)
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    (105)
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    (114)
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Berkeley, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place was awesome! The room we had opened up with a beautiful view of the ocean and the air conditioning really helped at night. Marco and Lena were a great help as concierges and gave us great tips on where to go. They were all so accommodating and we were very relaxed and entertained. Also, the continental breakfast was... More 

Was this review helpful? Yes 1
London, England, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for 4 nights as part of our honeymoon and absolutely loved our stay at El Pez. Pros: * Stunning rooms that are spotless. We had a top floor cabana and we were so close to the sea, we loved falling asleep to the sound of waves crashing. * Excellent air-con. We were never too hot. * Great... More 

Was this review helpful? Yes 1
Cherry Hill, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

There are many things that set El Pez above the rest of the pack: the food, the facilities, the view, but by far their most exceptional attribute is their staff who go above and beyond to make your stay more relaxing and enjoyable. My two brothers and I were blown away at how accommodating and attentive the staff here was.... More 

Was this review helpful? Yes 5
Los Angeles, California
1 review
4 of 5 stars Reviewed 6 days ago NEW

The El Pez is a cozy boutique hotel with an excellent staff that truly made us feel at home. Lina, the friendly concierge, had great information regarding things to do, restaurants to dine at, and was extremely hospitable. Our cabana was just steps from the beach with a beautiful view. The rooms were comfortable and spacious with AC and wifi.... More 

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Rangely, Colorado
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I had a wonderful trip to Tulum. El Pez has an excellent staff who were all very accommodating. The restaurant is beautiful and the food was delicious. The hotel grounds are nice and clean. We stayed on the ground floor of Beach House 1, which was awesome. I would recommend this hotel for individuals/couples who are looking... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Ana, We cannot tell you enough how much we appreciate you choosing to spend your honeymoon with us at Pez! We love being part of such a special time in your lives. The staff all send their best wishes. Thank you for recommending us to your fellow travelers! We hope to see you again for an anniversary trip perhaps!... More 

Adelaide, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Where do I start! El Pez and our stay in Tulum was the highlight of our recent holiday through the US and Mexico. We decided against staying in an all inclusive resort and it was the best decision we made. El Pez was the perfect balance between luxury and local. We arrived late on our first night. We were greeted... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hola Allie and Gavin, You guys are so sweet, we all want to thank you for taking the time to write such an amazing review for us and especially for letting us know that we succeeded in making your stay with us as pleasant and unique as possible. We really put our best effort in this and we love doing... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

We chose to begin our vacation at El Pez in Tulum for 5 nights before moving up the coast to complete our holiday at higher-rated and more expensive Belmond Maroma Resort and Spa. El Pez compared favorably, it was relaxed, cozy, and well located to explore the area. We very much enjoyed our second story Cabana at El Pez (toward... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hi Adam! Thank you so much for taking the time to write a review! We are glad you enjoyed your upstairs luxury cabaña and were able to relax and enjoy the sweeping views. We are most pleased that you remarked about the staff! We all love helping to ensure our guests have a wonderful time while in Tulum, so we... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing holiday. Very homely. Loved no television, but excellent wifi. Great staff who looked after us all the way through. What a team! Recommend getting a special day trip based on Mariana's advice. Can't wait to come back!hope it is the same

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hi Matt! We love your review "Holiday in Paradise!" Thank you so much for sharing your experience with TripAdvisor! We do have such a great team here and they appreciate the love from guests like you! We can't wait for you to come back either and promise that we will always have the same loving, attentive staff! We are a... More 

Newington, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My family of 4 with a 11girl and 13 yr old boy stayed for 3 nights right after we spent 6 nights at the Moon Palace in Cancun and I'm glad we did. I wanted something peaceful after busy cancun and this was the perfect, relaxing end to our trip. The quaint hotel is in the middle of the hotel... More 

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ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear TDTravler, We really appreciate your kind review! We were so happy to read that this was the perfect, relaxing end to your trip! We enjoyed getting to know your lovely family and appreciate your patience while we thoroughly cleaned the pool! So glad the kids were able to enjoy it! And we love that you all were able to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We came her on our honeymoon, it's the perfect place for us! The staff is down right genuine, so kind, down to us all being on first name basis. Jesus, Marx, Guillermo, J. Carlos.... Everyone was amazing. J Carlos is in English school... He loves to have conversations :) We will definitely be back soon

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hi Monsterpat! Thank you so much for choosing to spend your honeymoon with us at El Pez! Jesus, Marx, Guillermo and Juan Carlos all say thank you for their special shout outs and send their holas! We all enjoyed getting to know you and are happy we could help make your honeymoon so memorable. We look forward to you coming... More 

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