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El Pez at Turtle Cove

3.0 of 5 Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
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Certificate of Excellence 2014
El Pez at Turtle Cove
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El Pez at Turtle Cove
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391 reviews from our community

Traveler rating
    318
    55
    13
    3
    2
See reviews for
61
226
15
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am just about to leave El Pez and super sad. This place is amazing. The rooms are super comfy and the lobby bar and restaurant is really beautiful. The thing that blows me away is the staff. They are super friendly and always helpful and genuinely interested in how you are enjoying your stay. The location is also great... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hi Brian! Thank you so much for taking the time to write your review before you even left! We really enjoyed getting to know you and are so happy to read that you felt our staff is amazing, because they are! ;). Also glad you found the rooms comfy and our location convenient. We hope to see you again soon!... More 

Maynard, Massachusetts
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have been coming to el Pez for years now and our lastest expereicne communicate several things to us, 1) Tulum is changing for the worse in terms of overall "off the beaten track" feel. 2) el Pez has indeed changed in a few ways. The new management although "smiley" cant compare to Mateo or others who have worked there... More 

Was this review helpful? Yes 4
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Rob, We were so sorry to hear that you felt your experience at El Pez was not what it used to be! I honestly do not feel the exchange you over heard at the bar between our mixologist consultant was in any way representative of the relationship between management and our wonderful staff. We are absolutely a family here... More 

California
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Words cannot begin to describe how wonderful our stay was at El Pez. For starters, we arrived at the Mezzanine Hotel and unfortunately due to a computer glich our reservation were no where to be found. Needless to say my emotions got the best of me and I burst into tears. The staff at Mezzanine were not only sympathetic, but... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Muchas gracias for your review! 😃 We were so sorry for the computer glitch, but so happy that it ended up with us getting the pleasure to host you here at El Pez!! We are so happy to hear how much your njoyed your stay at the beach house! We try to treat each guests Ike royalty and are so... More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

SO many positive words come to mind for our experience at El Pez! Overall - wow! From the minute my husband and I were welcomed by Julia to when we waved goodbye to her, Simon, Lina and Wilbert from the airport shuttle, we were amazed. We are so thankful to have spent our honeymoon in Tulum and with the family... More 

Was this review helpful? Yes 2
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Hola Angelita! ;) I can't begin to tell you how much we enjoyed having you and Chris here! We are so pleased you chose to stay at El Pez for your honeymoon! You both are so much fun and it was great spending Thanksgiving with you too! On behalf of the entire staff, we thank you for appreciating all that... More 

Contributor
19 reviews 19 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed 5 nights at El Pez in beach house 2 room 3 and loved every second of it. El Pez is a combination of a small boutique hotel, a few 2 story beach cabanas and three beach houses. We put our trip together only 2 weeks before Thanksgiving so finding a room that met our wishes was tough, so... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Frank and Sherrie, Thank you so much for such a thoughtful review! We were so thrilled to read how much you enjoyed your stay at our beach house! You are so right that Pez has a uniquely beautiful and secluded location compared to most hotels in Tulum! Thank you also for sharing your opinion about our restaurant as well!... More 

Cape Cod, MA
Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We started out here as we arrived a day early for our weeklong stay in Akumal. We picked this spot as a result of Tripadvisor reviews and were not disappointed. This very nice boutique hotel is a pleasant diversion from the all-inclusive behemoths that are so prevalent in the area. The staff was extremely friendly and engaging from check-in to... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

We really appreciate you taking the time to share your experience with the TripAdvisor community! We are most pleased that you found the staff to be extremely friendly and engaging, as we know they are our best asset! So glad you found our ceviche to be the best you had on your entire trip too! Thank you for recommending El... More 

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My husband and I just returned from a 5-day stay at El Pez. The staff, hotel and the location all were perfect. We found every member of the staff both kind and tremendously helpful. The front desk attendants, Lina, Julia and Simon, assisted us in everything we wanted to do and made great recommendations to make our experience in Tulum... More 

Was this review helpful? Yes 1
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Dear Christy, We really enjoy and appreciate your review! It was such a pleasure to have you stay with us! We are so happy to read that we were able to make great recommendations to make your time in Tulum more enjoyable and that you can tell we all love working at El Pez! It's so wonderful to see that... More 

Ashburn, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

We were planning to visit Tulum for a day and somehow got an opportunity to spend one night in their beach Cabana. It was a great experience. Service and food was great. We really felt at home and would highly recommend this place if you happen to be in Tulum.

Was this review helpful? Yes
ElPezTulum, Manager at El Pez at Turtle Cove, responded to this review

Thank you so much for your review! We are so pleased you had the chance to stay with us, even for just one night. We love that you felt at home and would recommend El Pez to your fellow travelers! We hope to see you again! All the best, The Pez Team More 

Melbourne, Australia
Top Contributor
66 reviews 66 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 10, 2014

We stayed at El Pez in the middle of September in the hurricane season. Although, fortunately, we did not strike a hurricane we were there for the last of a series of tropical storms. This meant that the danger flags were out on the beach so only paddling for me. However, our stay was wonderfully relaxing. El Pez is a... More 

Was this review helpful? Yes 1
ElPezTulum, El Pez team at El Pez at Turtle Cove, responded to this review

Dear Joanne, thanks a lot for sharing with other visitors your expirience at El Pez. All the staff enjoyed reading your review so much. We all consider El Pez as our home and we love to share it with the people that appreciate the little details like you. Please, consider El Pez as your home in Tulum too. More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 9, 2014

As many reviews have stated, this place was an absolute dream. It is not a large all-inclusive resort, which was exactly what we wanted. I was skeptical of a "boutique" hotel in Mexico, but after seeing reviews on here, I agreed with my husband that we should book. Our original plan was to go to Costa Rica for our honeymoon,... More 

Was this review helpful? Yes
ElPezTulum, El Pez team at El Pez at Turtle Cove, responded to this review

Beautiful Kaylah, it was destiny that brought you and Matt here and we are so glad it happened. Now we are a part of your memories and your romance and we are very proud of this. it was great to have you as guests because you brought so much positive energy to the hotel. We wish you the very best... More 

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Additional Information about El Pez at Turtle Cove

Address: Carretera Tulum a Boca Paila Km 5.5, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — El Pez at Turtle Cove 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
El Pez At Turtle Cove Hotel Tulum
Pez Ocean Palace Tulum
Hotel Style:
#2 Family Hotel in Tulum
#3 On the Beach Hotel in Tulum
#4 Romantic Hotel in Tulum

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