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Posada Punta Piedra

3.0 of 5 Carretera Tulum Boca Paila KM 4, Tulum 77780, Mexico
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Posada Punta Piedra
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166 reviews from our community

Traveler rating
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    29
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32
90
7
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0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

All the previous reviews are true; no customer service, running hot water, wifi never worked, overcharged on room rates. Good luck trying to contact the hotel before your stay. Apparently, they don't have a hotel line or check their emails. I am by no means highmaintenance. My husband and I were actually looking forward to the laid back, rustic experience... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Pleeeeease listen to this!!! This is by far the worst hotel I've ever been to. Random people would smoke and throw their cigarettes on your porch. The rooms smell like mold. They give you dirty sheets and towels. Bugs and cocroach are everywhere aThe staff is extremely unhelpful and they've never heard of the word sorry. The manager is nowhere... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

This was the worst place I have ever seen in my entire life. It is a bug and mosquito infested hellhole. The staff are rude and disrespectful. The room smelled like mold. I felt like I was sleeping in a hot and smelly sewer. The beach is dirty and extremely small. They never changed dirty sheets and towels. We asked... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

This is by far the worst experience ever!!!! They have the worst customer service and their staff is very unfriendly! The chef could see me taking a shower since the window to our bathroom was directly facing the kitchen and i would wake up at 5 am because of the noise. The room was also located in the reception area... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

This is by far the worst hotel ever. I tried to talk to manager but none of the staff would help. The rooms smell and have stains all over. The staff was rude specially the front desk, Carolina. Cockroaches and flies everywhere. Very noisy. People smoking everywhere even on our porch. I would never recommend it to anyone. I would... More 

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed 2 nights there last week, and I was thoroughly disappointed with consideration of what we paid ($441 including tax!!!!) PROS Hot showers w/ decent water pressure Clean rooms (but easy to clean when there it is for the most part BARE) Candles were a nice touch and did not experience the power shutoff aforementioned Proximity to restaurants, pueblo,... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This was by far the worst hotel I have ever stayed in and worst customer service. We checked in and got a room infested with cockroaches, smelt of chemicals and had mosquito nets with holes(defeats the purpose). When we complained and asked for another room the receptionist shrugged his shoulders and gave us a can of insect spray to 'scare... More 

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Truro, Massachusetts
Top Contributor
85 reviews 85 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean, nice helpful staff, pretty beach, free parking, good wifi, near several fun good restaurants, The breakfast is an insult, 1/2 cup of coffee(2us for a second cup) 4 slices of paper thin fruit and 2 slices of melba toast.

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Seattle, Washington
Top Contributor
54 reviews 54 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 19, 2014

In exchange for being located in downtown Tulum, Punta Piedra is located on a beautiful beach that makes for a great relaxing and private stay. It may be a bit more expensive than other locations but the beds were comfortable, the staff was friendly and the free breakfast was nice. There was also free parking! Really though the beauty of... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 13, 2014

Stayed for 2 nights in november for 300us. We had no choice because everything was fully booked anf we were tired. Staff is very UNfriendly! Rooms are very dirty!!! Doors are broken. Stay away!! Day say they have a private beach bat its shard with a few othre hotel.

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Additional Information about Posada Punta Piedra

Address: Carretera Tulum Boca Paila KM 4, Tulum 77780, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Posada Punta Piedra 3*
Number of rooms: 8
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Also Known As:
Posada Punta Piedra Hotel Tulum

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