This is my first review but felt the need to let people know about a few things. We chose this resort based on recommendations from a few friends and aquaintances so I think I was expecting more. Like a recent reviewer we travelled with Sunwing and were delayed over 4 hours as well. Not the resorts fault but it didnt... More

Do not get married here. We just got back and wished we had of known how many weddings they put on daily. They have about 3-4 weddings a day. You are not acknowledged in any way for being a couple getting married. The package you purchase is your only acknowledgement and you pay for it!!! We weren't upgraded because they... More

My family and I do a hot all-inclusive vacation every year. We have been to Cuba and all over Mexico, (Cancun, Puerta Vallarta, Mayan, etc.), and have stayed at 3, 4 and 5 star resorts. My point being, we have done and seen a lot as far as all-inclusives go. We will NEVER go back to this resort. Let me... More

We have just returned from a week’s vacation (Jan 29- Feb 5) at the Grand Sunset Princess resort in Playa del Carmen, Mexico. Six of us travel together every year for the past dozen years. We go to 5 star all- inclusive resorts exclusively and have done so all through the Caribbean. We spend considerable time researching which destination and... More

A late four hour start with sunwing was not the way we wanted to start our vacation. Sunwing seemed to be the only airline with delays and arriving at the resort at 4:30 AM meant a loss of the best part of the day while trying to recover from the late arrival. Not impressed. The actual resort was spectacular!! Service,... More

Very clean, beautifull building, friendly people. For the money that we paid to go to this resort, we got more than expected. We have plan already to go back next year. The beach is the only thing did not like because is to much rocks on the water, we recomended buy water shoes before you go, over there are too... More

Like most I have never written a "review", but because I feel so let down I should tell others. This was a "Sunwing" trip. To begin with the arrival was delayed by over 4 hours losing 1/2 days vacation. We were to recieve at arrival a welcome drink,cool towel, gift in room (fruit apparently), robes and slippers along with free... More

I stayed at the Grand Sunset Princess for 6 days over Christmas 2011. It wasn't quite what I was looking for. Considering that this hotel is huge and has the staff to really make it phenomenal, my family and I were not impressed. You would think that with the events of the fall of 2010, they would be making more... More

This was our second trip to the Princess... Amazing place, awesome staff... Felt very safe and very well looked after... Would highly recommend to anyone! More