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All 198 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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73%
Ranked #92 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
smiles2you Ontario
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sunset Princess All Suites Resort & Spa
See the most recent reviews
Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Resort was beautiful..but huge ! we had rooms right next to the main building and it was at least a 25 min brisk walk to beach . The rooms are all great, you don't have to worry about upgrades here, save your money! The pools were nice, lots of them although it would have been really nice to have at... More

Was this review helpful? Yes 2
Kingston, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

we attended a wedding with 65 family and friends - were a bit taken back by how large the place is - not enough shuttle service - booking the restaurants was needless to say a pain - not only do they say they are full when they aren't they make you walk all the way to the lobby to get... More

Was this review helpful? Yes 3
Sarman C, Gerente de Operaciones at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear islander023, Thank you for taking time out of your busy time to let us know about your visit with us. We regret, if we did not impressed you with our service, your observations are very important for us, thanks to your notes we can improve our service, your comments have been canalized to our Cuisine Department, in order to... More

Bowmanville, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms, the restaurants, the pools , the bars and the beach were awesome. The staff were very friendly and helpful. Having a gym to use for free was great although I never used it. The spa had been considered many times for aching bones and muscles but the price was just another money grab. The entertainment would have been... More

Was this review helpful? Yes 2
wisconsin
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort is large but the people and food/service were great. We upgraded to the Villas and it was so worth it. The resort is very very nice and the beach is beautiful. I did get a massage from Maria and it was awesome. The food in the sports bar is a great snack if you are in a hurry.... More

Was this review helpful? Yes 6
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear rshoe, We appreciate nice comments like yours, thank you for taking the time to share your feedback with us. At Grand Sunset Princess is priority to meet our guest’s expectations and provide the best experience possible to all our valuable guests. We look forward to welcome you near future. Best Regards Obed Canché Grand Sunset Princess More

fredericton
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

First i'd like to start by saying there are alot of bad reviews on here. My husband and i travel every year and we loved the resort. Last year we got married at the Blau in Cuba and had a very terrible experience, we decided to choose someone where completely different to spend our first year anniversay. We booked the... More

Was this review helpful? Yes 7
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Sarah G, It is our pleasure to know that Grand Sunset Princess exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be. Thank you for letting us know how memorable and special was your stay, due to our resort facilities... More

Kalamazoo, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We typically do not ever visit the same resort twice but I would definitely revisit this resort. We thoroughly enjoyed our time here. The weather was perfect. The food was extremely sufficient for our needs (we are not huge foodies or at least that is not the focus of our vacation).The landscaping is absolutely amazing. The grounds were big enough... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Zetta42354 We appreciate you have taken the time to share your review about your stay with us. We are overjoyed to read that you have enjoyed your stay, especially our great service , accommodations,entertainment and our facilities Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant... More

Hamilton, Canada
1 review
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Over all this resort is good. By far it is not a 5 star resort...the pools are beautiful and so is the beach. Yes it is a huge resort so wear comfortable shoes. As many have said the beach is rocky..but once you swim out a little it is sandy and perfect. The resort is completely marble everywhere, the wooden... More

Was this review helpful? Yes 9
Sarman C, Gerente de Operaciones at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear coffeecrazy1980 Thank you for sharing your first review with us and the Tripadvisor Community. We are sad to hear that some of our services have not met the usual standards during your stay; we hope you accept our most sincere apologies. We can assure you that we have looked into your comments in detail with the corresponding departments, we... More

Hamilton, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just got back from the Princess, a beautiful hotel with gorgeous beach and amenities, We were down for a family wedding with 100 guests, I suppose when you travel alone, you can easily overlook one or two problems, but when you hear of all the problems from a large group your opinion changes. Three of our guests that I know... More

Was this review helpful? Yes 10
Sarman C, Gerente de Operaciones at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear remaxtim, We appreciate the time that you have invested on writing an overview of your stay with us. We truly regret hearing that our food options have not met your expectations; we encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them... More

Stratford, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from a week in this beautiful resort. We stayed from Mar27-Apr3/14. Went from Moncton on Sunwing. We have been to over 9 all inclusive resorts and this had to be in the top 3. First of all the grounds and room were immaculate, no complaints about anything. The room had a nice safe for... More

Was this review helpful? Yes 6
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Puntacanada2009 Thank you for having chosen Grand Sunset Princess as your holiday destination and for taking the time to share this review with us. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback, which helped us... More

Ottawa, Canada
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Grand Sunset Princess Feb 15-22. We had an overall great holiday with a few bumps in the road. This resort is without a doubt beautiful and clean and staff is friendly. We read the reviews before we booked our trip and some of the negative reviews were unfounded and some of them were honestly true. We... More

Was this review helpful? Yes 5
Sarman C, Gerente de Operaciones at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear OttawaFoodie101, Thank you for taking part of your time to share your recent experience in Grand Sunset Princess with us and the community of TripAdvisor. We would like to extend our most sincere apologies for any possible inconvenience that you might have experienced. We really apologize for the fact that we could not fulfill all your expectations but on... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Platinum suite(49)
  • Party pool(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Playa del Carmen
#36 Romantic Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Official Description (provided by the hotel):
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
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Also Known As:
Grand Sunset Princess All Hotel
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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