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Grand Sunset Princess All Suites Resort

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort
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Best prices for: 1 room 1 guest
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Ranked #100 of 201 Hotels in Playa del Carmen
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6,210 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Sunset Princess All Suites Resort
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and i stayed May 22-29. We stayed in the Laguna Villa Suite, definitely worth the money spent. We had a private check-in when we arrived so we didn't have to wait in line with the 15 other couples and families that were checking in. The Grounds - Amazing landscaping. Everything was well manicured. Its a large resort so... More 

Was this review helpful? Yes 4
Joliet, Illinois
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First, I want to start by saying this resort is very beautiful and well maintained. We stayed in the Platinum suites and it was very nice. Carolyn was very friendly and helpful at the concierge. Ricardo was the best server we had here, he always had a fresh drink in my hand. The food is just OK at best with... More 

Was this review helpful? Yes
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Jim T., Thank you for your comments, we certainly appreciate your constructive criticism, as this is our guide to help us focus on those areas where we have not performed to the guests’ expectations. I would like to inform you that your comments have been forwarded to the involved departments in order to take the necessary measures to avoid... More 

Union Beach, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

Definitely must do Platinum package. Beach was beautiful. Food what is to be expected from mid range all inclusive- not great, but passable. Staff very helpful. Special thanks to Ximena on the Platinum Beach- she was awesome!

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Fountain Valley, California
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is beautiful. The property is not only huge, but covered with lush gardens and it all looks very scenic. There are iguanas, parrots, and coatis, cats, and even capybaras. It's really quite a sight to see, as they're wild animals. Please don't feed them though. While we were there, someone did that and the hotel staff was... More 

Was this review helpful? Yes 3
Cleveland, Ohio
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Went with my wife and another couple and all 4 of us had a great time on this resort. The resort was huge and had great amenities. 4 large pools, 3 of which had swim up bars attached. There were 21 bars, and we always could find a place to grab a drink no matter where we were on the... More 

Was this review helpful? Yes 2
Edmonton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled here in March of 2015 for a wedding. This resort is pretty much a 2 in 1 if not a three in one now with the platinum. Check in: As always my hubby and I booked a private transfer so we were there before the bus. This made check in quick and easy. We gave our bags to the... More 

Was this review helpful? Yes 2
Toronto
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I visited the Grand Sunset Princess at the beginning of July. The resort is located north of Playa Del Carmen about 30-40 min drive from Cancun airport. The resort is quite large and spacious. We stayed in the family part of the resort. Our room consisted of a King and Bunk beds for the kids. The bunk... More 

Was this review helpful? Yes 2
Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have visited Mexico seven times and we have stayed someplace different every time. We enjoy the experience of a new place. This resort's entrance was a bit different then what we were used to. It did not have the large, off 307 entrance as do most other resorts in the Riviera Maya. However, once in the... More 

Was this review helpful? Yes 1
Edmonton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had felt a little anxious about this resort due to mixed reviews. We were quite pleasantly surprised. First impression as we pulled up in our airport shuttle, was stunning! Great service at front desk, we were assigned adjoining rooms as we had requested. Rooms were clean, spacious and overlooking one of the many pool areas. The beach was lovely,... More 

Was this review helpful? Yes 1
Texas, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort is beautiful and our rooms were nice and very clean. The resort seems to have been updated recently because the rooms seem new. I've stayed in other all-inclusive resorts and this resort is by far the cleanest resort we've stayed at. The resort has four separate buffets for breakfast, lunch, and dinner and several restaurants that you have... More 

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Client, First of all I would like to thank you for taking the time to share your comments of your recent stay with us. I regret that we were not able to fulfill your expectations on this occasion. Rest assured that all your comments will be taken into account in order to bring our services to the level our... More 

Hotel Review Summarization

What travelers say

  • Great time(47)
  • Very good(43)
  • Room service(33)
  • Platinum suite(30)
  • Sports bar(29)
  • Party pool(29)
  • Very nice(21)
  • Hot dogs(15)
  • Beach chairs(11)
  • First day(11)
Questions? Get answers from hotel staff and past guests. Ask a question

7,392 photos of this hotel

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Pool/beach area (1555)
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Hotel & grounds (1634)
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Business center/function rooms (36)
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Dining (387)
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Bathroom (152)
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Room/suite (941)
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Family/play areas (44)
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1:38
Videos (20)
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Other (2030)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (302)
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Amenities (25)
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Beach (13)
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Junior Suite (34)
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Junior Suite Deluxe Pool (40)
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Laguna Villa Suite (44)
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Platinum Pool (4)
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Platinum Suite (39)
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Pool (11)
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Restaurants and Bars (25)
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The Hotel (67)

Management photos: Courtesy of the property manager

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All management photos (14)
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Family/play areas (2)
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Room/suite (1)
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Other (11)
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