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All 201 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #99 of 201 Hotels in Playa del Carmen
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5,368 reviews from our community

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    1,667
    778
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    311
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Be prepared to pay around 50.00 USD per day to get hoot service. Rooms are very specious and clean. We had to call three times to refill the mini fridge. Food choices are good and lots of variety in the buffet restaurants, but staff will not serve you coffee for 10 minutes. You will see the other tables are getting... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

Just got back from my third trip to this amazing resort. The grounds are amazing and full of natural wildlife. Everything is super clean and kept very nice. The staff work around the clock to maintain the cleanliness indoors and out. They are forever polishing the marble and scrubbing the concrete to please the eye. I have never had a... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

The landscaping and the beach are the reasons to stay here. The complex was just beautiful and carefully taken care of. If only we could say the same for the food. It was strange, no matter where you looked you saw employees working, whether landscaping, cleaning or maintaining th e property, but in the key customer service areas they were... More

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Calgary, Alberta, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Where to start. We were lucky that our check in only took about half hour - it was 3 hours for some people. Each service counter that you go to does not talk to the other staffed areas so you are always given the wrong information. A lot of detective work or talking with other guests who have stayed a... More

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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned after a fabulous holiday. The wait at reception to check in was a little long ,but well worth the wait. The rooms were large , clean and were everything we expected. The staff were very friendly and helpful at all times. The tennis and coaching by Luis was excellent . The beach and pools were exceptional. The restraunts... More

Was this review helpful? Yes 4
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The resort was Huge, that was nice to walk around the grounds were kept nice and lots of animals were preserved and left to live there, We checked on on Oct 10 and stayed to the 20th. It took over three hours to check into our room. There was no organization on the lines ppl were extremely frustrated, they catered... More

Was this review helpful? Yes 8
Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We celebrated our 40th Ruby Wedding Anniversary in the Riviera Princess spa & Resort, the complex was just beautiful. We loved it and would definitely go back. We were in no hurry to come home we had such a good time, the staff were all lovely nothing was to much trouble. Our room was big & gorgeous with a pool... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The pools were clean and the landscaping superb. The food was inclusive resort quality 3 star. Thiks property is not what the brocbhure says it is. We visited in October and several restaurants and bars were closed. Difficult to get reservations at specialty resturants even though there was space due to the fact that the property is purposely understaffed during... More

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back yesterday from 6 days at Grand Sunset Princess and it was overrall a wonderful trip! We had the Platinum Suite with the balcony jacuzzi and the room was just as described and we did receive all of our amenities (bath salts, welcoming champagne and cold towels, welcome fruit basket, incense and incense holder, beach bag and... More

Was this review helpful? Yes 9
new jersey
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I just returned yesterday from a visit to this beautiful resort. If you are a person who loves to stay at the pool or beach then this place is for you. My next trip I will rent a villa or something in town because thats the heart of the city. They have a beautiful beach in playa del carmen called... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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