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All 198 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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73%
Ranked #92 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Liz F Albuquerque, New Mexico
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boisbriand, Canada
2 reviews
2 of 5 stars Reviewed yesterday NEW

Just returned from a week vacation at the Grand Sunset Princess Hotel in Rivera Maya,Mexico, What a GRAND HOTEL....a real palace....all marble, granite,everywhere...what a place....that is the positve point...........unfortuneatly we were very disapointed with the food, and the beach...food selection at the buffets were very limited, and some of the food was COLD...we also ate at the a la carte... More

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Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This resort is beautiful and the staff goes above and beyond. We upgraded to platinum suites and were glad we did. Our suites were very close to the beach and we had a private pool. The all inclusive plan covers all food and drinks. I only carried US dollars for tipping. Gratuities are included but the staff here is so... More

Was this review helpful? Yes 3
Vancouver, British Columbia, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We would not choose to go to an all-inclusive resort but a good friend decided to get married at the Grand Sunset Princess so we dutifully signed up for 5 days. The resort put on a beautiful wedding on the beach and the massive number of rooms means that a large number of wedding guests can be accommodated (there were... More

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Duncan, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I will make this short and sweet as we are still staying on this spectacular resort but wanted to share our amazing experiences so far! Upon arrival, we learned they had upgraded us to a Villa from our original platinum suite as they learned of our anniversary. What a room, its truly unbelievable. The grounds are spotless, the staff have... More

Was this review helpful? Yes 1
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Let me just say the resort grounds are well taken care of. Service not sincere nor personable. Rushed is how I felt the whole time in this resort. Every staff member seemed like they are all pressed for time. More like an assembly line. Beware of the Royal Holiday associates. Beds are hard, drinks dont even bother very watered down.... More

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Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear chiki2014 I would like to thank you for taking time and sharing your thought with us. I would like to inform you that we have noted your comments and we have just taken action in order to solve them. Your comments will help us improving our service. We wish once again to extend our gratitude for your feedback and... More

Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were pleasantly surprised to be upgraded from our reserved Platinum Suite to the Laguna Villa. The room was just beautiful, nice big jacuzzi tub, thoughtfully laid out and the outdoor shower was absolutely gorgeous! The view from the terrace could not be beat, especially at night with the soft glow around the Lagoon. The private pool for Villa Laguna... More

Was this review helpful? Yes 5
Barrie, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We attended this resort for a family wedding and all forty of us had an excellent week. The rooms and grounds were beautiful and well maintained. Several of us had a swim out room which we much enjoyed and highly recommend. As noted in many other reviews, this place is BIG and sprawling; almost 700 rooms. Although fully wheel chair... More

Was this review helpful? Yes 2
Milwaukee, Wisconsin
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Spent 5 nights here in early April and I am glad I upgraded to the Laguna Villa Suite and had great company, otherwise I'm not sure I would've had such a great time. This is definatly does not compare to other 4/5 star resort that I have stayed at, I would rate it a bit lower, other than the Laguna... More

Was this review helpful? Yes 1
Wasaga Beach, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have travelled plenty times before but never to a 5 star resort. We stayed in room 3220. From the moment we arrived at the resort everything was immaculate. They have us drinks at the door and no even a minute after putting your cup down the staff was there to pick it up. Resort smelled clean from the moment... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Mhogg89, Thank you for your amazing feedback! And thanks again for taking the time to write so much about your experience with us! Words like yours are what keeps this hotel and our staff doing our work the best we can, everyday. We hope to see you again for your next vacation; you will live another unforgettable experience. Best... More

Rhodes, Greece
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited the sunset princess on february .they gave us a room at the grand riviera section which was really nice cause the sun stays until lateee!!we had a swim out room pool access which was also cool.big hotel with nice clean gardens .food was nice also but we didnt liked at all the system of the room cleaning.that was... More

Was this review helpful? Yes 6

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Platinum suite(49)
  • Party pool(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Playa del Carmen
#36 Romantic Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Official Description (provided by the hotel):
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
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Also Known As:
Grand Sunset Princess All Hotel
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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