Just returned from a weeklong trip with my girlfriend, and we had an amazing trip.The employees of the resort were very friendly, and the bartenders kept the drinks flowing. The only negatives were the food.Truly poor on any level. The beach was also a bit tacky wiyth all the vendors hawking massages and silver trinkets. Chill out beach section definitly... More

Overall I loved this hotel due to its huge and very beautiful territory as well as a great architecture. When I say "architecture" I mean not just how it looks but also the usability of it. As you know, daytime in this region is very hot, so even walking to the remote restaurant might be not a pleasant thing if... More

We stayed here 10 days may 9th to 19th We were in the Platinum suite 1st floor had no view so we asked to be moved to 3rd floor which was better...now heres what we didnt like. the a/c never cooled very cool at all and the frig kept things to warm to drink..asked around and everyone said the same...the... More

The good: Beautiful resort; Immaculate landscape; Great pools; Decent food! The okay: Check in; Reservations for dinner. Stayed from 5/10-5/19, and had a great time. I am not extremely hard to please, and can usually find the good in anything! I would return! Would have liked to upgrade, but staff was not very accomodating at checking out the other rooms.... More

I wasn't sure about this hotel because of the reviews but i soon realized when i got there that all the people that criticized this resort must live like a princess at home and is pampered like a little baby. I went to mexico 4 times cuba 4 times Jamaica and miami and grand sunset princess is by far the... More

We were checking out of hotel and were told we owed over 650 dollars. Even though we has prepaid our vacation. They told us that the maid had told them we wrecked the tv. We had not even turned it on. We asked to speak to manager. He smiled and laughed in our faces. Said he was going to call... More

My partner and I just returned from a vacation at the grand sunset princess. We booked the laguna villa suite and I must say we received excellent treatment from the butler at the pool and from many of our waitstaff. However, we also had some terrible experiences... My partner was almost forcibly removed from the women's bathroom by a security... More

My husband, five year old daughter and I stayed from April 11- April 17, 2012. We arrived at resort 1:00 p.m. and had to wait around until 3pm in order to check in. We decided to lunch at one of the open buffetts. Around 6pm, I began to feel sick to my stomach, nauseous, etc. I could not control my... More

we flew united and had somw issues but we did not let that ruin our trip. We booked a platinum room ask for a top floor and a ocean view room before we left. When we got there we went straight to the reception desk and 10 minutes later where given our keys, bands and towel keys and directions to... More