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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Ranked #95 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
sara2013mtl Montreal, Canada
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5,271 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,336)
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English first
Montreal, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

I got back from Grand Sunset Princess on saturday august 30th 2014. I can't stop remembering my beautiful stay there. I feel so relaxed, happy and tanned ! ;) OK so for this review I want to mention we were a group of 8 people of 23yrs-old. I traveled with my boyfriend, another couple and boy friends we have in... More

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1 review
3 of 5 stars Reviewed yesterday NEW

This just maybe a big resort but there is nothing special about it at all. Once I arrive withy family the rooms that we booked was switched by the front desk to accommodate someone else and the new rooms they gave us were dirty. No one in the front desk let alone the hotel wanted to man up and say... More

Was this review helpful? Yes 1
North Hollywood, CA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I was hesitant to travel to Mexico based on my last experience in 2007. I was convinced to travel and stay at this resort. I'm so glad I did! It was one of the most fun trips I've taken, except for the front desk staff, concierge, and taxis trying to swindle you. Many other reviewers have knocked the buffet style... More

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Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

My daughter and I have just returned from this hotel having travelled there independently. On arrival we were greeted by a lovely man who went through everything with us and as a result of his excellent advise we upgraded to platinum level. This gave us a much better room, use of our own private pool which we always got seats... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This was my first time to Cancun and we had a very bad experience at this property. When we got to Grand Sunset Princess we had asked to be upgraded to the Platinum suite and we paid extra for that however were very disappointed with the room it was very dark and gloomy and we had to walk to the... More

Was this review helpful? Yes 6
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Shirin, First of all we thank you for choosing the Grand Sunset Princess for your holidays and for the time you took to share your review with the online community. We want you to know, that your comments are taken with special consideration as they help us identifying our improvement areas, giving us the opportunity to correct them, and... More

Chichester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This was our second time at this hotel and will not be our last!! The hotel is amazing and the staff really do make it. We didn't tip everytime we were bought drinks, just a couple of times or at the end of the night but we were treated with so much more respect than people who just threw the... More

Was this review helpful? Yes 8
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your review of our hotel on TripAdvisor. We are very proud of the hotel and we work very hard to ensure each guest receives and exceptional experience such as yours. Thank you, again, and we look forward to welcoming you back home soon. Best Regards, Obed Canche Grand Sunset Princess... More

Charlottetown, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We found this to be a really beautiful property, visually, but lacking in Mexican character. We could have been in any tropical country. Our room was lovely, and we particularly found the shower to be above average in comparison to other resorts (water temp and pressure, as well as the rainfall head with handheld) and the balcony was much larger... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your share your opinion with us and the community of TripAdvisor. We deeply regret that we did not meet your expectations during your last stay at our resort. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further improve the overall operation... More

1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I came back from this resort 2 weeks ago.Needless to say i will NEVER go back again! A total waist of money,and time.Bad room,bad food,bad services.The ac wasn't working in my room,the room smelled sooooo Bad.Got really bored couldn't wait to come back HOME!

Was this review helpful? Yes 9
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Carlos, We appreciate the time to share your first opinion on TripAdvisor. Please be so kind to send us a message to community.riviera@princess-hotels.com to verify your stay and obtain more details of your experience with us. Cordially, Obed Canche Grand Sunset Princess All Suites Resort & Spa More

montreal
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Grand Sunset Princess is the name of the complex witch has also the Grand Rivera Princess and the Grand Yucatan Princess and they are almost finished a new section that I did not get the name but it is huge. The only problem I have here is they do not respect your reservaction they give you what they have... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear guest, We truly apologize for the inconveniences you and your daughter encountered during your stay, there was never out intention to disappoint you on any way. It is important mention that your comments have been shared with our Front Desk Manager to act upon. Thank you kindly for taking the time to contact us. Best Regards, Obed Canche Grand... More

Los Angeles, California
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

August 2014- I have traveled to different countries and stayed and many hotels (all inclusive & non inclusive) as well as cruise ships. This is the first time that I feel the need to write a review (BAD). I read the review from Jazmine M. I don't know who she is, but I TOTALLY AGREE WITH HER COMMENTS. The excuse... More

Was this review helpful? Yes 7
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear "Nira0814", Thank you for the time you took to share your comments with us, every single one is being review to improve them and guests can enjoy their time in Grand Sunset Princess. Sincerely, Obed Canche Grand Sunset Princess All Suites Resort & Spa More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Platinum suite(49)
  • Party pool(49)
  • Not sure(31)
  • Hot dogs(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Business Hotel in Playa del Carmen #35 Luxury Hotel in Playa del Carmen #41 Top resorts Hotel in Playa del Carmen #59 On the Beach Hotel in Playa del Carmen #63 Romantic Hotel in Playa del Carmen #68 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Number of rooms
674

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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