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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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73%
Ranked #96 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Thierry-Gabrielle montreal
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5,180 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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montreal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

A bit of a late review since we got married last year in may. We were a party of 40 with lots of different personalities, age and work class and everyone found what the wanted there. Some were looking for quiet time and found it since it his really a big hotel with lots of breathing air for everybody and... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Travelled here a couple of years ago for a week in december 2012. We had the BEST time and the hotel was out of this world. Food was amazing and the facilites were great. The only downfall was that wifi is not included and costs ALOT unless you upgrade to platinum. We had a swim up room and this was... More

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Montreal, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I brought my 2 teenage daughters to this resort for a family trip for a week. First off, I would like to say that this resort is very clean, they offer a variety of foods ( a la carte being better than the buffets), many pools and a nice clean beach. I found that going to the buffets everyday not... More

Was this review helpful? Yes 1
Port Orange, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

My husband, myself, our son, and our good friends and neighbors stayed at this GORGEOUS resort December 2011. This property is just stunning. I really can NOT find the proper words to do The Grand Princess, Playa del Carmen justice. The grounds are spectacularly groomed! Just lovely. And speaking OF the grounds, the resort and spa are immense! Pathways wind... More

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Rockwall TX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second visit to the Sunset Princess and it was even better than the first time. I'll give you as much scoop as possible. First thing it is Big, from the front lobby to the ocean it is quiet a walk. However the grounds are so beautiful that you probably want notice. There are like 5 pool areas,... More

Was this review helpful? Yes 3
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our group of 8 spent a week at the Grand Sunset for a Vow Renewal ceremony for our 30th wedding anniversary. We had 3 rooms-2 platinum suites and 1 junior suite. This is our 4th Apple Vacation booked all inclusive trip so we have an idea of how this works. Check in- was slow but our rooms were ready prior... More

Was this review helpful? Yes 3
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear kjorn, Thank you for taking the time to share your experience with us; we dearly appreciate your confidence. We are glad to learn that you enjoyed the friendliness of our team, our maintained grounds and our location. However, we deeply lament that our gastronomy, our beautiful beach and the service provided in the a la carte restaurants didn’t exceed... More

Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Price was right. If anyone complains about the cleanliness of the grounds immediately ignore their review. The grounds are spotless. We came to lay out at the beach and hang out at the pool. The beach is much nicer this year with the vendors gone. Buffets were slightly better than average, but selection was good and you could always find... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, We would like to thank you for bringing to our attention your comments about your stay in our Hotel. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We would like to cater you once again at Playa del Carmen to experience the hospitality of our... More

Nottingham, United Kingdom
1 review
4 of 5 stars Reviewed 4 days ago NEW

Just got back from gsp, hotel is about an hours drive from cancuun airport. Hotel is big but it's easy enough to get around by foot or on the bus which goes every 15 minutes. The hotel is very nice, the gardens are beautiful, the pools are good with 3 swimup bars , the water in pools was nice and... More

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Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear guest, Thank you for communicating your impressions concerning your stay in our Hotel, because with your comments we can make improvements in the aspects we need. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. It is a shame that you did not feel complete satisfied with... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I booked this trip for my family along with 22 other ppl. This hotel is not so cleanliness, I called room service 3 times because there was ants, the bed sheets dirty twice one time looked like blood, 2nd time looked just dirty. We stood on the platinum side they cater to you a little more, but because some of... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to communicate your valuable feedback about your recent stay at Grand Sunset Princess. We are deeply sorry that we were not able to meet your expectations; your feedback is very important for us, as it helps to improve our services and avoid such problems in the future. We are very concerned to... More

Ottawa, Ontario, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

first I want to thank david the chill out manager and wilfrido our awesome waiter, I would recommend this experience to everybody .... We had the romantic dinner and went again for some more, like 3 times in that week . Please note that we eated mostly outside of the resort , the buffet was horrible so we eated in... More

Was this review helpful? Yes
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Olivia, I sincerely appreciate your feedback and thank you for bring to my attention the aspects you think we need to improve. We are happy to know that you had a nice holiday and you enjoy the excelent service at the Chill Out. You are welcome to contact us for a next visit to Grand Sunset Princess. Best Regards,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Not sure(31)
  • Hot dogs(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Business Hotel in Playa del Carmen #36 Luxury Hotel in Playa del Carmen #42 Top resorts Hotel in Playa del Carmen #60 On the Beach Hotel in Playa del Carmen #63 Romantic Hotel in Playa del Carmen #67 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Number of rooms
674

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