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Grand Sunset Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #96 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed today
Renee71 stoney creek
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5,856 reviews from our community

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    1,853
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    418
    328
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1,648
2,699
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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stoney creek
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed today NEW

First let me start by saying that this property is GORGEOUS!!!!! l will try not to repeat what others have said already. My partner and I travelled here in march and we have been to many other properties on the Riviera Maya. This is by far the prettiest place we have stayed. The food at the buffet and a la... More 

Was this review helpful? Yes 1
Saint John, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed today NEW

Overall a very nice resort.Clean rooms,VERY clean grounds,good selection of food,friendly and efficient staff,and a good variety of entertainment.I only have a few minor complaints.The beds and pillows could have been a bit more comfortable.If your a person who likes ocean swimming,this is NOT the place to go.It is very rocky and loads of seaweed.For this reason alone,we probably won't... More 

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Dartmouth, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed today NEW

I travelled here 3 years ago as part of a wedding group. We stayed in the swim out rooms. The resort itself is beautiful, lots of marble floors, shiny everything, new and fresh. It is a very long resort and our rooms were close to the buffet but very far from the main building, gift shops,bars etc. On a hot... More 

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Richmond Hill, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Traveled to Grand Sunset Princess with my 3 years old son, my wife and my in-laws (seniors). Overall experience was great for all the age groups. I cannot find any reason to complain about this place. Check-in was fast and the receptionist was very helpful when we asked for the two rooms to be close to each other. Rooms were... More 

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was our first all inclusive vacation and honestly I think we set the bar too high for next time! We stayed in a junior deluxe suite. The grounds were immaculate. An army of workers take care of the grass, trees, lobby areas and even buff the concrete. The lobbies are beautiful with tile, rock and marble as well as... More 

Was this review helpful? Yes 4
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Awesome huge, really, even side maintenance routes are look like wide and shadowed alleys. Ground, buildings and landscape are excellent maintained, rooms are spotless and spacious without an upgrade. Four bath, two face and hands, two small for everything else - c'mon I don't see it anymore in 6 gold fruits hotels. Service is excellent and I mean it -... More 

Was this review helpful? Yes 4
Ohio
Contributor
15 reviews 15 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

WE, my wife & I, arrived 22/03/2015. Explored the beach the following morning and discovered we were not allowed to use certain parts of the beach because of the hotel's rankings for guests. While I understood some of the exclusions in the hotel's literature; in my opinion, ALL of the "exclusions" were not clearly defined in the literature. We were... More 

Was this review helpful? Yes 2
Kitchener, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The best publicity you can make to a resort after a vacation is to come back there as soon as you can. And here you go, we went in September 2014 to the Princess and we loved it. And we are going back in April. The beach is not only beautiful but very well maintained. The food is great and... More 

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

For anyone that want to visit this place I would recommend that you take a second look, I've saved money for over a year to enjoy a holiday with my fiance and his parents, considering that this is a five star hotel our disappointment came as soon as we step out of the bus, concierge at this hotel was terrible,... More 

Was this review helpful? Yes 3
Saskatoon, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We just got back from the Grand Sunset Princess yesterday (March 28). I give this resort a 3* overall. The resort and grounds are absolutely stunning - it truly is paradise! I have traveled to Mexico at least ten times and many other countries, there was two things about this resort that brought my rating down. 1) the food really... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Great time(54)
  • Very good(52)
  • Room service(41)
  • Platinum suite(36)
  • Sports bar(35)
  • Party pool(35)
  • Very nice(21)
  • Hot dogs(19)
  • Not sure(14)
  • Many people(14)
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