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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #99 of 199 Hotels in Playa del Carmen
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5,360 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

The pools were clean and the landscaping superb. The food was inclusive resort quality 3 star. Thiks property is not what the brocbhure says it is. We visited in October and several restaurants and bars were closed. Difficult to get reservations at specialty resturants even though there was space due to the fact that the property is purposely understaffed during... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just got back yesterday from 6 days at Grand Sunset Princess and it was overrall a wonderful trip! We had the Platinum Suite with the balcony jacuzzi and the room was just as described and we did receive all of our amenities (bath salts, welcoming champagne and cold towels, welcome fruit basket, incense and incense holder, beach bag and... More

Was this review helpful? Yes 5
new jersey
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I just returned yesterday from a visit to this beautiful resort. If you are a person who loves to stay at the pool or beach then this place is for you. My next trip I will rent a villa or something in town because thats the heart of the city. They have a beautiful beach in playa del carmen called... More

Was this review helpful? Yes 1
Cleveland, OH
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This resort is huge - the grounds are beautifully kept. The food is average. Be prepared to walk a lot! There are not ocean view or ocean front rooms. Disappointed with unfairness in our upgrade. We traveled with a group of 60+ people. Some of us chose to upgrade to the "Platinum" level. The front desk charged different prices for... More

Was this review helpful? Yes 1
New York City, New York
Contributor
13 reviews 13 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked this hotel under the impression it was a 5-star resort outside of the cancun area at an affordable price. Well let's just say you get what you pay for. First off the service at this place sucks unless your handing out $20's in USD all day you're likely to be ignored or told they don't understand you for... More

Was this review helpful? Yes 4
Whitby, Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I stayed here September 12-19, 2014. Considering it was rain season we didn't get a drop of rain. It was the hottest place I've ever been too which made it very hard to walk around the resort. The resort is VERY VERY big. They have trains going by but they always seemed to be going the opposite... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Katie D We are very pleased to read that you had a great holiday thanks to our nice staff, the friendliness of our employees, especially Felix. Post such as yours motivates us to continue striving towards excellence. Thank you so much for recommending us! Sincerely, Obed Canché Grand Sunset Princess All Suites Resort & Spa More

Ohio
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I am a travel agent of 16 years and I have visited over 50 resorts in the riviera Maya area. I recently took a group of 60 people to this resort and I need to tell everyone what happened. We did a group check in which was awesome, and upon everyone getting their keys they were told if they wanted... More

Was this review helpful? Yes 10
Greenville
Top Contributor
91 reviews 91 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been going to GSP for the past 5 years. Last year stayed in the Laguna Villa Suite versus Platinum. It was very nice with an outdoor shower area and outdoor deck over the water. Seemed to receive 1st class attention in restaurants and bars. But Laguna is a bit of a walk (no shuttles in the area) to... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear TravelinGal920, We would like to thank you for sharing on TripAdvisor your kind feedback about your stay at Grand Sunset Princess and for your loyalty. We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to... More

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed during Oct 8th-15th 2014 with another couple and their 1 yr old baby. Our building was the last building closest to the beach. Yes it was a bit of a walk but we were ok with it knowing ahead of time before we booked. Weather was nice and only rained 1 day for a few hrs. Lots of... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for taking time to share your recent experience at Grand Sunset Princess, we are really happy to read your feedback on TripAdvisor about your recent visit. Your positive feedback is very much appreciated. We can assure you we always try to do everything as possible to create enjoyable experiences to our guests, and we will consider... More

Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort was almost 5 star awesome. Only issues we had were the length of time it took for the Platinum Check-In and the condition of our 1st of 3 rooms... Check in took way to long even though the advertise a "Private Check-In" it just means you get your own line to stand in while they help the guest... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Gradley, We would like to thank you for selecting Grand Sunset Princess for your holidays, as well for taking the time to share your impressions on Tripadvisor. We take this opportunity to inform that all your comments have been reported to our front desk manager and he will be taken into account in the future to improve our service.... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Platinum suite(49)
  • Party pool(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Number of rooms: 674
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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