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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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73%
Ranked #96 of 199 hotels in Playa del Carmen
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5,163 people have reviewed this hotel

Traveler rating
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    1,605
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
1 of 5 stars Reviewed today NEW

There are not enough words to describe the terrible service my group of 18 received on this trip. Imagine traveling for hours only to get a lukewarm greeting by untrained staff, dirty room with a dirty tub and absolutely no empathy for our request to be moved. Every day we had to ask for two wash clothes. They would only... More

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2 reviews
2 of 5 stars Reviewed yesterday NEW

i went to this all inclusive resort three years prior and had more fun than this years vacation. the check in desk was extremely slow, but they did give us cool towels, i went in a group of 6 and they put us all on different ends of the resort. the food sucks, there is variety but no taste.(book reservations... More

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Montreal
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We went late June aspart of an all inclusive deal. we were 3 adults and 2 children and had booked 2 rooms, both with double beds. When we arrived late around 10 pm, we were given 2 rooms and a map to find them with no help from the staff to get to our rooms. 30 minutes later we found... More

Was this review helpful? Yes 1
Milton
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just came back from an awesome week at the Grand Sunset Princess. Everything from the moment we arrived to the day we left was wonderful. Our concierge Manuel in the Platinum Suites was second to none. Upgrading to the Platinum is a must as having your own concierge to deal with any issues, if you have any and to... More

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Manchester
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had the best 2weeks holiday ever. But need help with something. There was a song that I'm trying to find out the name of. All the reps did a dance to it on the beach. And all Americans did the dance in the club. Please help. It's driving me mad!! Ha.

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Hartlepool, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

A large party of us stayed at the Grand Sunset Princess in June of this year. The hotel is beautifully set out in gorgeous grounds teeming with wildlife. The staff we met were very courteous and helpful. The rooms we found were spacious and immaculately clean. The food was generally excellent and well presented. Minor complaints and they were genuinely... More

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Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, The family of Grand Sunset Princess is honored in receiving your valuable comments. We are proud to hear about your satisfaction on this trip. We took a good note of your remarks related to some of our service and corrective measurements are in motion in order to improve the quality of our services and facilities. We look forward... More

Glasgow
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed at this hotel for 2 weeks from 7th July. We thoroughly enjoyed it. We had room 3008, a swim up suite. If you can request it, go with one of these rooms but block 3 or 4 unless you want a 'party' on your doorstep as the main pool bar which was busy with extremely... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Went to the Grand Princess June 11-June 17 2014 and had a great time! Was greeted at the front desk with a glass of champagne at check-in which was awesome. We upgraded to the "adults only" section of the resort, which if you can is 10000% worth it. The resort itself is very clean and very friendly service, but there... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Tampa, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

My husband and I were in the Platinum Suites in mid-June. The room was very clean and spacious. The grounds are beautiful and very well kept. Everything was always very clean. The staff was very friendly. The specialty restaurants were good also (not fabulous, but good). The only reason I did not give it a 5 is because the evening... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear guest, Many thanks for your preference in selecting Grand Sunset Princess as your vacation destination. I also would like to extend our gratitude for having shared your experience on this trip and letting future travelers, be aware of our wonderful services and facilities. I am delighted to hear that it has been a great experience. As a service-oriented company... More

Montreal, Canada
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed for over two weeks at this resort. This resort is geared mainly toward couples and adults. The main pool with swim up bar and entertainment ( which had so many people standing in it there was no room for a fly to drop), had very cloudy water and had a urine and beer smell by the end of the... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, Please receive a warm greeting from Grand Sunset Princess. We appreciate you have taken the time to comment on your recent stay. We welcome all candid comments as this allows us to monitor, improve and correct any deficiencies. We apologize we were not able to fulfill your expectations. Nevertheless we respect your opinion and we will be addressing... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Not sure(31)
  • Hot dogs(31)
  • Main lobby(24)
  • Many people(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Business Hotel in Playa del Carmen #36 Luxury Hotel in Playa del Carmen #42 Top resorts Hotel in Playa del Carmen #60 On the Beach Hotel in Playa del Carmen #63 Romantic Hotel in Playa del Carmen #68 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Number of rooms
674

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