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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #94 of 199 hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Connie M
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5,243 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

This is truly a wonderful all inclusive resort. The food was great. Service was on point They totally know how to make you have a wonderful stay. Am will be returning to this resort in September. You will truly enjoy your vacation here.

Was this review helpful? Yes 1
wales
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed for a 10 day honeymoon and had an amazing time we stayed in the sunset side of the resort and upgraded to platinum which was well worth all the extras like a lounge bar and pool area with concierge and it was much closer to the beach. The rooms were huge and spotlessly clean. The staff in the... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Eight family members stayed at the Grand Sunset Princess the first week of August. It was a wonderful vacation. The resort was beautiful and well-maintained. The food was very good and the service was amazing. All of the staff members were friendly and helpful. I want to especially thank Sharon in concierge for her help upon our arrival in arranging... More

Was this review helpful? Yes 2
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Well I will start by saying the hotel itself is beautiful. beautiful. my room was great. Restaurants were great, extremely efficient waitress.Ocean was nice Grand Sunset Princess All Suites Resort & Spa

Was this review helpful? Yes 3
Glasgow, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well I will start by saying the hotel itself is beautiful. Very isolated in Riveria Maya with nowhere to go unless you fancy a bus or taxi to Playa del Carmen which is about 20 minutes journey. The grounds are fantastic and when you get to the beach which is a nice strole you can expect something special. A 10... More

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Elgin, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I know what you're wondering- How can I possibly rate a hotel 4 stars when my money was stolen from my room??!! Well, here's why: In my "mental vacation mode", I was careless and left my safe open... So, when I returned from the show one evening and found my safe ajar and over $800 missing, I was devastated. I... More

Was this review helpful? Yes 10
Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Well I will start by saying the hotel itself is beautiful. The size is a little intimidating initially, but you get used to walking around. I stayed in the Yucatan Adults only section and my room was great. It was far from everything, but I had my own concierge, pool, bar, etc so it worked out. The grounds are kept... More

Was this review helpful? Yes 5
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We could not fault our holiday. The hotel was big but not impersonal-all staff were friendly, welcoming, professional and immaculately presented. Ale in the Chillout Bar was a delight- a lovely girl who had a great sense of fun and an extremely efficient waitress. We never had to wait for our cocktails! All of the waiters worked really hard and... More

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Was this review helpful? Yes 7
Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We went on a family vacation here. Employees were very friendly and accommodating. Restaurants were great, servers very attentive. Shows were awesome, drinks were good and got to you fast. Pool nice and relaxing. Ocean was nice but quite a walk from the hotel depending on where your room is. This hotel is connected to their sister resort and is... More

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Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear guest, We would like to thank you for taking the time to let us know about your experience at our Hotel in September of 2013. We regret not having been able to achieve our main objective with you, which is our guests' entire satisfaction. We deeply regret no being able to fulfill your expectations in this trip. However I... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I went on this trip with my mother and we had a wonderful time. Like with anything there are things we loved and things we felt could have been better. I recommend that anyone who goes stays in the Platinum section. We had our on private pool, concierge and premium bar. The grounds are well kept, we were able to... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Guest, It is a great pleasure to receive feedback on our service and this motivates us to keep improving and so ensure a high quality service. Rest assured that I have shared your comments regarding the buffets with our Executive Chef. We hope to receive it soon again in our hotel where we welcome you with open arms and... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Not sure(31)
  • Hot dogs(31)
  • Main lobby(24)
  • Many people(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Business Hotel in Playa del Carmen #35 Luxury Hotel in Playa del Carmen #41 Top resorts Hotel in Playa del Carmen #59 On the Beach Hotel in Playa del Carmen #63 Romantic Hotel in Playa del Carmen #68 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Number of rooms
674

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Grand Sunset Princess All Suites Resort & Spa and other travelers.
4 questions

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Questions? Get answers from Grand Sunset Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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