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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Ranked #97 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
Whitney C Sand Springs, Oklahoma, United States
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5,290 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sand Springs, Oklahoma, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

For every bad review posted there is ten great reviews not posted. My husband and I just returned from Playa del Carmen where we stayed here at the Grand Sunset Princess. We chose this resort again because we had a good experience last year here. I have to say that we have read the other reviews and can't believe the... More

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British Columbia, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This was my first time in Mexico (my husband's second trip) but first time for both at this hotel. The main thing we liked was the privacy of the swim-out suit; it was very quiet and a reasonable "swim" to a swim-up bar for drinks (although there was an employee who always made sure to check on us and bring... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel was fantastic. My family and I thoroughly enjoyed it. When we got there, there were a few minor problems that got sorted out promptly. The staff and food was great. Visited most of the restaurants with no problem. The excursions we took were fantastic. Total respect for the Mayan people. Honest people and if anyone visits Chichen Itza... More

Was this review helpful? Yes 1
Cancun
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We arrived around 6 pm, went straight to room then to try to get reservation for dinner. We were told there was no reservations available so we had to eat at buffet. We tried several items on buffet and actually spit the food out because it was so bad. After not eating anything, we went back to the room to... More

Was this review helpful? Yes 3
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The resort itself is very pretty and clean. The pools are always maintained and the beach area was private. On the beach there is always fresh grilled burgers and dogs as well as a few sides to choose from so you don't have to leave the beach to get lunch which I appreciated. There is a bar and a self... More

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had 2 weeks in the grand riviera princess hotel and found it to be generally very good. Yes it is a big complex but we thought that worked well as it never felt really busy in the pools and we could always get a sunbed & there was 8 in our group. The hotel is immaculate and all the... More

Review collected in partnership with this hotel

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stay in the Laguna Suites, beautiful room, outdoor shower, private pool, with great bartender service. An intimate spot to meet nice people. Even though the resort is large, the laguna suite area is very private. The spa massage was wonderful. Always a highlight of the trip! Outside your private area, you can enjoy the rest of the resort, the... More

Was this review helpful? Yes 3
San Clemente, California
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 5 days, and relaxed every minute of it. The beach is great, it is a bit of a walk, but they offer free "shuttle" rides to & from the beach. We stayed in the Laguna Villa suite, they stock the fridge with beer & soda daily. If you don't like the beer, ask for another kind -... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Paterson, New Jersey, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiancé and I stayed at the Grand Sunset Princess in Riviera Maya, Mexico. Upon our arrival we were greeted by an Apple Vacation representative, who escorted us to a large bus with AC to take us our hotel. Once we arrived at our hotel, we were greeted with smiles, and thick fruit drinks. We asked for a room on... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

One of the worst place i've ever been in my life. Very rude staff and a liar manager his name was hernandez. Every body in that resort expecting tips. Do not go on that reaort very very bad buffet and vacation experience. First they told me room service is included and then they sent me a invoice tonpay. Internet costs... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Platinum suite(49)
  • Party pool(49)
  • Not sure(31)
  • Hot dogs(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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