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All 186 Playa del Carmen hotels »

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5
Playa del Carmen 77710 | Puerto Juarez, Playa del Carmen 77710, Mexico
Hotel amenities
Ranked #58 of 186 hotels in Playa del Carmen
4.0 of 5 stars 2743 Reviews
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2,743 reviews from our community

What travelers say about this hotel
  • Very good(110)
  • Great time(78)
  • Room service(74)
  • Sports bar(69)
  • Not sure(44)
  • Platinum suite(43)
  • Junior suite(41)
  • Pool area(39)
  • Bad reviews(39)
  • Only complaint(38)
Traveler rating
    1,152
    810
    370
    222
    189
Only show reviews for Family (843) | Couples (1275) | Business (12)
Date Rating
lv2trvl06
London, Ontario
Reviewer
4 reviews
7 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW

As many have stated the resort is large but we have been to larger. That being said one should expect them to be less personal than the smaller resorts. Our room was great. There was a very musty smell initially but the 2nd day there they were in our room cleaning the filters. After this it was much better and... More

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GHynes1
Burlington, Canada
Reviewer
3 reviews
4 of 5 stars Reviewed February 9, 2012 NEW

Can't say enough about the staff and resort. Everything was extremely clean, staff were friendly and helpful, (thank you Vero in the Piano Bar & Teresa on the beach!!!), food was good. The actual beach was a bit disappointing, there is a lot of seaweed and coral there, making it difficult to enjoy the water. Other than that there is... More

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Allspirited
Toronto, Canada
Senior Reviewer
6 reviews
14 helpful votes
4 of 5 stars Reviewed February 9, 2012 NEW
2
people found this review helpful

Well, we travelled and stayed at this resort from Jan 28-Feb 4. Like everyone else, we did our homework and read as many reviews as possible leading up to our stay. Overall, I rated OUR experience as a good one but that is not to say that what other ppl are saying isn't true. We had a cpl of disappointments... More

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Duncan19
Toronto
1 review
2 of 5 stars Reviewed February 9, 2012 NEW

Like a previous poster I too broke my wrist during my Oct 2011 trip to this resort. I witnessed many people slip and fall, saw many people bandaged up, in splints and casts. Not a safe to place to visit and wil not return or recommend as it is clear Mgmt is oblivious to the safety of their guests. The... More

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50&lvgit
Canada
Reviewer
5 reviews
4 helpful votes
2 of 5 stars Reviewed February 9, 2012 NEW
1
person found this review helpful

Beware! We visited this resort in November 2011 and it has taken me this long to write a review. I became very sick at this resort. Coughing, congestion, like a pneumonia. I did not know why until we come back from lunch one day on the second week and exterminators were exiting our room. The smell from the liquid they... More

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Andtutor
London, Ontario, Canada
1 review
4 helpful votes
5 of 5 stars Reviewed February 8, 2012 NEW
4
people found this review helpful

Just returned from our second visit to this resort. In spite of some rainy weather, we had a wonderful time. Our Deluxe Junior Suite was in an ideal location, as close to the beach as you can get without upgrading to Platinum. The food was terrific and we particularly recommend La Fleur, Los Olas and Miso. Our flight over was... More

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Rod T
Winnipeg, Canada
2 reviews
5 helpful votes
3 of 5 stars Reviewed February 7, 2012 NEW
5
people found this review helpful

The resort is gorgeous and we found the food and service to be excellent. However, all the floors are made of polished marble which looks fantastic, but is extremely slippery and dangerous when the slightest bit of moisture is on it. The management is aware of the hazard, so they have "Caution, Wet Floor" signs everywhere, even where the floors... More

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lindseybell_12
Canmore, Canada
2 reviews
5 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW
2
people found this review helpful

We stayed here for our honeymoon and it was the most beautiful resort we have ever seen. This was my first experience at an all inclusive and my husband works in hotels and we could not find one thing to complain about! The service is amazing the resort is always clean and the staff are so friendly! Especially Edwin and... More

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coppercolleen
Burlington, Canada
1 review
4 helpful votes
3 of 5 stars Reviewed February 7, 2012 NEW
4
people found this review helpful

This is my first review but felt the need to let people know about a few things. We chose this resort based on recommendations from a few friends and aquaintances so I think I was expecting more. Like a recent reviewer we travelled with Sunwing and were delayed over 4 hours as well. Not the resorts fault but it didnt... More

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CMYoung-Davis
Toronto, Canada
1 review
1 helpful vote
2 of 5 stars Reviewed February 7, 2012 NEW
1
person found this review helpful

Do not get married here. We just got back and wished we had of known how many weddings they put on daily. They have about 3-4 weddings a day. You are not acknowledged in any way for being a couple getting married. The package you purchase is your only acknowledgement and you pay for it!!! We weren't upgraded because they... More

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Grand Sunset Princess All Suites Resort & Spa Also Known As

  • Grand Sunset Princess Hotel
  • Grand Sunset Princess
  • Grand Sunset Princess Review
  • Grand Sunset Princess Mexico
  • Grand Sunset Princess Resort
Address: Playa del Carmen 77710 | Puerto Juarez, Playa del Carmen 77710, Mexico

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Grand Sunset Princess All Suites Resort & Spa
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