Terrible Food - Cock Roaches on wall, slop in bowls Terrible Rooms - Broken Toilets and Showers Terrible Pools/Beach - Floating band-aids and Cups, no beach We left and changed hotels. Disgusting to say the least Oh, and there was an explosion there less than two years ago. That was no where to be found on these reviews. Do not... More

I travelled to Gran Sunset Princess All Suites Resort & Spa with my best friend in May 2012 (14-23). We were so impressed with this resort. We stayed in the Junior Suite which was very nice. It was on the lower end financially but was absolutely perfect for what we needed. We didn't have access to the French and Seafood... More

The hotel is located a $20 cab ride from Playa Del Carmen, very far off the highway and thus isolated. The resort itself is huge so be prepared to walk ;) Our room was fantastic, we were on the 3rd floor in a building about halfway between beach and lobby. Staff at the concierge desk were excellent... but seemed to... More

Destination Riviera maya, Grand Princess resort We have book with trip central ottawa.(sunwings) They have offered a room with beach access, ground floor (because of my health), they show us our room location on the resort from a plan, they even pen marked on the plan our room location to make it look good and attractive. The package offered was... More

Just back from a 7 day stay as part of a wedding party. Sunwing was wholesaler/carrier...never again. I can understand that a cheap charter carrier has to maximize its load factor and in this case delayed our departure from Calgary as they amalgamated an Edmonton flight with ours...just don't lie and say that the delay was because of a mechanical... More

Almost everything about this hotel is 5 star! The major reccommendation I have is stay away from the buffets! Lunch is okay, but breakfast and dinner are not good! When you get there, find a concierge( not hard to do) and book your all la carte restaraunts for the week! I think there are at least 7 of them, and... More

We just came back from a family vacation to the Grand Princess Sunset. Overall it was excellent but remember to book a la carte restaurants EARLY. They fill up fast. The buffet food was good; not great but the service was exceptional. In the Sunset buffet ask to sit in Leydi's section. Incredible server and marvelous person.

So after a 12 hour trip, we get to this hotel and we are just exhausted. We we're so happy to finally be out of the airplane and airports and taxis and we were excited to just get into our room and relax for a bit. We were NOT greeted with a cold towel or a welcome drink as is... More

We stayed at the Grand Sunset Princess for a total of 8 days. We went there for a wedding so we didn't really choose the resort ourselves. We were not dissapointed! We LOVED our stay at this resort. The room was clean, the service was great and the beach was beautiful. We had a room with the swim up pool... More