We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 197 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Grand Sunset Princess All Suites Resort & Spa to your Saves list
Grand Sunset Princess All Suites Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #94 of 197 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed today
Gurdon C
  • Reviews (5,131)
  • Photos (6,443)
  • Amenities
  • Room tips (1,290)
  • Location
  • More
Write a Review

5,131 people have reviewed this hotel

Traveler rating
    2,121
    1,596
    741
    379
    294
See reviews for
1451
2387
53
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,290)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
4 of 5 stars Reviewed today NEW

We visited July 9-12 2014. From the second we stepped foot on the property, we felt welcomed. We arrived before the 3:00 check in time, but we're pointed to the restaurant for lunch and then given a place to change into swimsuits. The staff is friendly and seemingly willing to do anything to please. Senior Rodriguez's employees, Amaury and Carolina... More

Was this review helpful? Yes
Emmaus, Pennsylvania
1 review
1 of 5 stars Reviewed yesterday NEW

Dont go to this resort. you will thank me too! I will start off with, I NEVER take the time to give any kind of feed back - this resort got the best of me and honestly could not wait to check out! privately owned with one interest- their own! 3 days and 6 tries to get linens for our... More

Was this review helpful? Yes
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

I spent last two weeks of June 2014 in this resort. People of Grand Princess: There I met the best people working in a resort from all my travel experience- 5+ stars employees. Beach: It is a wonderful beach with very fine sand, clear water, enough umbrellas and palms- 5 stars beach. Pools: It is a good resort also for... More

Was this review helpful? Yes 2
Columbus, OH
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here the last week of May and overall had a good time, but we had stayed at grand Palladium 4 times prior, so had something to compare it too. We stayed in a swim out room, but honestly never used it, partially because it was always in the shade and partially because it just was not needed, so... More

Was this review helpful? Yes 3
Toronto, Canada
1 review
1 of 5 stars Reviewed 2 days ago NEW

Do not go to this resort. You will thank me. This resort would not give our family rooms on the same floor. They kept telling us to call again. They gave us two rooms with one king bed for our 6 person family. The buffets are terrible. You have to line up at 2 everyday to book an a la... More

Was this review helpful? Yes 1
Dallas, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great Mexican owned property..great pricing from Dallas. Have gone twice. Building 2-3 pool side a must next to Las Olas. Food awesome...only complaint is the party pool DOES smell like pee by the end of the day....more so than some resorts. Great club/ disco -/ good shows....kids can play and adults can have fun too...

Was this review helpful? Yes 1
Indianapolis, Indiana
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my 3rd stay at this resort. The last 2 times I stayed on the Riviera side, this time the Sunset. I will start off by saying I highly recommend this resort, either side. It is beautiful, the staff is very friendly, I had no trouble with theft and I felt very safe. The only problem I had was... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I just came back from a seven day stay here and I absolutely loved the resort! The food was great, there were plenty of bars and restaurants to suite anyone's needs. The drinks were really good. They had baileys and kahlua for your morning coffee/capaccino and Dos Equis beers, malibu rum.... lots of good stuff! It was a gorgeous resort... More

Was this review helpful? Yes 1
Kansas City, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from our third trip to the Cancun/ Riveria Maya area. This trip we went with family (4 adults and 2 teens) and stayed at the Grand Sunset Princess. We had heard amazing things about this resort from friends and were looking forward to a very relaxing stay and a family friendly resort. We arrived... More

Was this review helpful? Yes 2
Middletown, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I'm glad i read some reviews from trip advisor as most were spot on. I wasn't thinking of bringing pants with me to Mexico being that it was going to be 90+ degrees but it is mandatory for men to wear pants in all the ala carte restaurants. Women on the other hand can wear what ever they want. Being... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Grand Sunset Princess All Suites Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Sunset Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Many people(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Reservation Options:
TripAdvisor is proud to partner with BookIt.com so you can book your Grand Sunset Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

6,443 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6430)
Viewed
Pool/beach area (1389)
Viewed
Room/suite (858)
Viewed
Hotel & grounds (1461)
Viewed
Dining (350)
Viewed
View from room (251)
Viewed
Bathroom (138)
Viewed
1:38
Videos (20)
Viewed
Family/play areas (39)
Viewed
Other (1924)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Family/play areas (2)
Viewed
Room/suite (1)
Viewed
Other (11)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#23 Business Hotel in Playa del Carmen #36 Luxury Hotel in Playa del Carmen #42 Top resorts Hotel in Playa del Carmen #58 On the Beach Hotel in Playa del Carmen #62 Romantic Hotel in Playa del Carmen #67 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
This All Inclusive Resort is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. The style of the hotel's architecture blends in with and respects the environment. The interior decor and ample functional outdoor spaces provide the setting for a fantastic vacation.The hotel features VIP areas, such as the Platinum Suites and the Laguna Romance Villas. They are privately located and offer exclusive services, including two Platinum lounges serving continental breakfasts, aperitifs, and premium drinks, along with a concierge, 24-hour room service, a private pool with waiters, and a water circuit in the spa.Grand Sunset Princess Hotel has seven restaurants specializing in food from a wide range of cultures, including Asian, Latin American, Mediterranean, and European. Each restaurant has its own unique feel and a few of them are located directly by the sea.After crossing the spacious lobby, you'll come to the Grand Sunset Princess, located near Playa del Carmen. The hotel features a total of twelve sparkling pools and some have an adjoining Jacuzzi. There are more than thirty specialty restaurants and bars, a lounge and a beautiful beach facing the majestic Caribbean ... more   less 
Number of rooms
674

See which rooms travelers prefer