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All 199 Playa del Carmen hotels

Grand Sunset Princess All Suites Resort & Spa

5.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #98 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
Randytan louisville,ky
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5,316 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canton, Ohio
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Approx. 60 well traveled visitors arrived for a relaxing 7 day stay. Many requested room upgrades and were afforded the opportunity to upgrade to "Platinum Level". We were quickly disappointed. The upgrade came at a price, but the only problem was that each person found that they were charged different amounts. Some only a couple hundred dollars for a week... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Robert, First of all we would like to thank you for choosing Grand Riviera Princess for your vacations at Playa del Carmen. The opinions of our guests are of the utmost importance to us and our main source of information to improve our facilities and services. We truly regret not having been able to fulfill your expectations and we... More

louisville,ky
Contributor
12 reviews 12 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First i will say this resort is one of the cleanest resorts i have stayed at,workers are cleaning 24/7,ill try to keep this short and simple by rating each experience 1-5,5 being the best,maid service a 5,bartender service 4,food was a 3 1/2 and i only am rating the buffets because we never booked any reservation dinners,but others i spoke... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Randytan, Thank you for sharing your great review with TripAdvisor’s travelers. It is very pleasant to read that you had a wonderful stay and that you enjoyed our facilities and services. We are delighted that you underlined aspects as the hard work of our staff; it is fantastic to know that you went back home satisfied. Please feel free... More

Melbourne
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After 7 weeks driving california and more we flew to playa del carmen for a fantastic week lying by the pool or at the beach. The weather was hot but that was perfect for us. Our room was large and clean and the bed so comfortable. So many pools gorgeous gardens and non stop food and drinks. We really enjoyed... More

Was this review helpful? Yes 2
Langley City, Canada
Top Contributor
79 reviews 79 reviews
6 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is exactly the photos show. The suite was large and clean and the beds comfortable. The walk in shower had its own space and the toilet had its own space. Double sinks and large jetted tub. We had asked for a third floor room with a balcony. The swim up rooms looked great as well. The pools are many,... More

Was this review helpful? Yes 1
Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

very large resort with lots of pools and nice rooms. There are many a la carte restaurants to choose from and they are all great. Only down side is the beach which is green coloured, but if you walk a bit to the right there is a spot where the beach is nicer by the pier. They have a bus... More

Was this review helpful? Yes 4
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I literally cannot speak highly enough of this resort, Myself & my fiancé had the most amazing holiday ever here. First of all, as soon as we arrived they offered us a free room upgrade, I believe that the resort was not full so they offered this to everybody I spoke to, which I doubt many other hotels would offer... More

Was this review helpful? Yes 6
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Family of 6 adults. Just back from 2 weeks at this hotel,, couldn't fault it. The grounds,rooms & pool area were all excellent, plenty of sunbeds & the bars not too far away, you can get waiter/waitress service throughout the day,the pools themselves were good too.Beach area was amazing and spotlessly clean.You get clean beach towels daily too. The restaurants... More

Was this review helpful? Yes 3
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got back from a 5 night stay. I read the reviews before booking this hotel & I'm happy I didn't listen to some of them. No way is it a 10 minute walk from the main lobby to the beach. 5 minutes tops & that's walking at a slow pace. We went with the Platinum plan. Private pool is... More

Was this review helpful? Yes 9
St. Louis, MO
Senior Reviewer
9 reviews 9 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grand Sunset Princess from 9/13/14 through 9/20/14 and what an absolutely beautiful resort it is. Many reviews (especially the bad ones) discussed the poor food, so I'll address that first. The restaurants we tried (Italian, Asian & the Steakhouse) were excellent. Service was great and the food was very good. The buffets were not nearly as... More

Was this review helpful? Yes 6
Obed C, Gerente at Grand Sunset Princess All Suites Resort & Spa, responded to this review

Dear Ellen496, On behalf of our Management we would like to thank you for choosing Grand Sunset Princess for your holidays and for taking the time to post a review about your experience. Reviews like yours are very motivating for our staff, who works hard day after day to provide the best service to our guests. It is always our... More

2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place was great! 1st time ever travelling to an all inclusive and I think I'm hooked! We bought the platinum package and I would highly recommend it. There are a few extra perks that I enjoyed (ie room service, wifi, special dinner buffet, close to beach). The restaurants on the resort were amazing. The Japanese one was my favourite.... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Very good(84)
  • Great time(73)
  • Room service(55)
  • Sports bar(52)
  • Party pool(49)
  • Platinum suite(49)
  • Hot dogs(31)
  • Not sure(31)
  • Main lobby(24)
  • Grounds were beautiful(22)

Additional Information about Grand Sunset Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort & Spa 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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