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Grand Sunset Princess All Suites Resort & Spa

5.0 of 5
Prolongacion 5ta. Avenida Mza. 20 Lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
Ranked #64 of 184 hotels in Playa del Carmen
4.0 of 5 stars 3085 Reviews
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3,085 reviews from our community

What travelers say about this hotel
  • Very good(156)
  • Great time(111)
  • Room service(103)
  • Sports bar(95)
  • Not sure(68)
  • Platinum suite(68)
  • Hot dogs(56)
  • Only complaint(54)
  • Grounds were beautiful(51)
  • Main lobby(49)
Traveler rating
    1,305
    920
    416
    234
    210
Only show reviews for Family (921) | Couples (1,435) | Business (14)
Date Rating
New Bern, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW
7
people found this review helpful

We have been to Grand Sunset Princess twice and are returning in June. Laguna Suites are the best(Adults Only)section of the resort. Private pool,private palapas,private bar,and no loud music. Food is good in all restaurants but the Italian is especially good.Staff members are ready,willing,and able to see to all your needs

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed May 28, 2012 NEW

Terrible Food - Cock Roaches on wall, slop in bowls Terrible Rooms - Broken Toilets and Showers Terrible Pools/Beach - Floating band-aids and Cups, no beach We left and changed hotels. Disgusting to say the least Oh, and there was an explosion there less than two years ago. That was no where to be found on these reviews. Do not... More

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Calgary
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW
6
people found this review helpful

I travelled to Gran Sunset Princess All Suites Resort & Spa with my best friend in May 2012 (14-23). We were so impressed with this resort. We stayed in the Junior Suite which was very nice. It was on the lower end financially but was absolutely perfect for what we needed. We didn't have access to the French and Seafood... More

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Whistler
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

The hotel is located a $20 cab ride from Playa Del Carmen, very far off the highway and thus isolated. The resort itself is huge so be prepared to walk ;) Our room was fantastic, we were on the 3rd floor in a building about halfway between beach and lobby. Staff at the concierge desk were excellent... but seemed to... More

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See 3 more reviews by missmuffetadventures for Playa del Carmen
ottawa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2012 NEW
2
people found this review helpful

Destination Riviera maya, Grand Princess resort We have book with trip central ottawa.(sunwings) They have offered a room with beach access, ground floor (because of my health), they show us our room location on the resort from a plan, they even pen marked on the plan our room location to make it look good and attractive. The package offered was... More

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Sidney, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 27, 2012 NEW
4
people found this review helpful

Just back from a 7 day stay as part of a wedding party. Sunwing was wholesaler/carrier...never again. I can understand that a cheap charter carrier has to maximize its load factor and in this case delayed our departure from Calgary as they amalgamated an Edmonton flight with ours...just don't lie and say that the delay was because of a mechanical... More

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Grande Prairie, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 27, 2012 NEW via mobile

Almost everything about this hotel is 5 star! The major reccommendation I have is stay away from the buffets! Lunch is okay, but breakfast and dinner are not good! When you get there, find a concierge( not hard to do) and book your all la carte restaraunts for the week! I think there are at least 7 of them, and... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2012 NEW
1
person found this review helpful

We just came back from a family vacation to the Grand Princess Sunset. Overall it was excellent but remember to book a la carte restaurants EARLY. They fill up fast. The buffet food was good; not great but the service was exceptional. In the Sunset buffet ask to sit in Leydi's section. Incredible server and marvelous person.

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Caracas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 26, 2012 NEW
3
people found this review helpful

So after a 12 hour trip, we get to this hotel and we are just exhausted. We we're so happy to finally be out of the airplane and airports and taxis and we were excited to just get into our room and relax for a bit. We were NOT greeted with a cold towel or a welcome drink as is... More

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Dieppe
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 24, 2012
11
people found this review helpful

We stayed at the Grand Sunset Princess for a total of 8 days. We went there for a wedding so we didn't really choose the resort ourselves. We were not dissapointed! We LOVED our stay at this resort. The room was clean, the service was great and the beach was beautiful. We had a room with the swim up pool... More

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Grand Sunset Princess All Suites Resort & Spa Also Known As

  • Grand Sunset Princess Hotel
  • Grand Sunset Princess
  • Grand Sunset Princess Review
  • Grand Sunset Princess Mexico
  • Grand Sunset Princess Resort
Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico

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Grand Sunset Princess All Suites Resort & Spa
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