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Grand Sunset Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort & Spa
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Ranked #98 of 200 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Rafael V
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5,954 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

so let me begin by saying i have never reviewed a hotel stay before but because of all of the bad reviews for this hotel that i read i need to set the record straight. first off lets talk about the beach the beach in my opinion was amazing. yes it was rocky but from my experience in mexico most... More 

Was this review helpful? Yes 6
Chicago, Illinois
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Myself and girlfriend went for a week to the Sunset side. Like many others I looked through the reviews and was mildly concerned. I cannot speak to others experience, only my own, but I was more than pleased with our choice. We stayed in a junior near the lobby/a la carts and found this to be a good location. First... More 

Was this review helpful? Yes 15
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

just back ,stayed at the grand sunset princes laguna suites adults only .excellent rooms large ,clean and quiet,very nice private gated pool and area .excellent bar service at pool area .the laguna area is all private and gated from rest of resort .located up front near all restaurants.24/7 room service .book all your meals right at pool area for your... More 

Was this review helpful? Yes 2
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed from April 11-18th...the resort itself was very nice and clean. Stayed in the basic room - it was obvious if you stayed in a higher priced room you got better service. I asked for a robe and was told they dont come with my room! The resort is very very large - lots of walking. I would suggest bringing... More 

Was this review helpful? Yes 1
Welland, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We went to this resort for 10 days the beginning of April. Check in was fast and efficient, however, immediately after check in we were told by a staff member that he was going to take us to our room, instead, he tried to book an appointment for a time share. That took us by surprise, as we hadn't even... More 

Was this review helpful? Yes 2
Wiarton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I travelled to this resort for a friends wedding. The weather was beautiful, the resort was well kept and the food was average. The resort was beautiful with its greenery and statues that lined the centre walkways . It was a little large and got confusing with the mirror image of Grand Riviera Resort on the opposite... More 

Was this review helpful? Yes 3
Medicine Hat
Contributor
17 reviews 17 reviews
7 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here from April 8th-18th. We got married at this resort, and although it is a very large one, we rather enjoyed this! We spent a good amount of time with our guests and also a good amount of time looking for our guests! :) That was perfect to us, as we wanted our guests to spend the week... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a great time at the Grand Sunset Princess Resort. The resort itself is great however what makes it even better is the staff. They were very friendly, helpfull, nad make you feel like royalty. Highly recommended this place. My wife and i will definitely come back but next time with the entire family. Note: when you visit this... More 

Was this review helpful? Yes 3
Ottawa, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In summary: -Rooms are spotless and beautiful, grounds were breathtaking, staff were fantastic -Buffets were good for breakfast, decent for lunch, and not great for dinner -A la cartes were generally quite good -- our fav's were the Grill, Mexican, and Italian. Skip the "International" -Swim-up room was WONDERFUL. Highly recommend the Family Club (quieter) -Big resort, be prepared to... More 

Was this review helpful? Yes 3
Montreal, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It was our 2nd time at this resort. The 1st time, we were off-season and the resort was not fully booked. But the 2nd time, it was in february and there was a lot of people. The beach was full at 9AM. There were long line-ups for the snack on the beach. It was a little too much for us.... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Great time(49)
  • Very good(46)
  • Room service(34)
  • Sports bar(31)
  • Party pool(31)
  • Platinum suite(31)
  • Very nice(21)
  • Hot dogs(15)
  • Main lobby(12)
  • Not sure(12)
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Junior Suite (34)
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