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Grand Sunset Princess All Suites Resort

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort
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Ranked #98 of 199 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Danielle C Leeds, England, United Kingdom
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6,051 Reviews from our TripAdvisor Community

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    336
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, England, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Please note this is all one resort with grand princess riviaria and sunset. I advise you read both sets of info and check in. We enjoyed our stay but was not aware resort was so large until we arrived.

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Toronto, Canada
2 reviews
4 of 5 stars Reviewed yesterday NEW

I stayed at this resort with my family in July 2013. Overall a beautiful resort and vacation. The grounds were exquisite and the rooms were modern and spotless. I would highly recommend visiting this beautiful resort. We stayed in the adults only section--private pool and other VIP benefits like separate booking agent for the restaurants and day trips etc. FOOD--the... More 

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Lockport, New York
1 review
4 of 5 stars Reviewed yesterday NEW

This resort is gorgeous. The restaurant staff & entertainment crew were outstanding. We requested the same waiter every day. He was extremely polite, always smiling, & when we left it felt like we were leaving a friend behind. Jose' Eduardo Acosta, you are missed. As far as the rest of the resort goes, there was way too much walking, even... More 

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Steamboat Springs, Colorado
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Well here I go again, writing another review for all of you! The resort is very, very, huge, but very beautiful! This resort has spent many, many, millions of dollars on decor, and landscaping, and the rooms are fine, but that is where it ends. When we arrived they did not even have a room for us! We booked back... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Sunset Princess All Suites Resort, responded to this review

Dear Runa T., First of all I would like to thank you for having chosen us as your vacation destination; as well as for sharing your experience. We regret not have been able to meet your expectations during your most recent visit. I take the opportunity to inform you that we are already working with all our reservations channels in... More 

Clarksville
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the resort from 5-17 to 5-24. We arrived later than expected because our flights were delayed, but we were greeted by a gentleman who took our bags and showed us to our Villa after check in. We booked the Laguna Villa for the week and it was beautiful. The outdoor shower was our favorite... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 days ago NEW

Resort is beautiful and clean. Food is good and I totally recommend the A la Carte's( especially Steak house and Miso). Entertainment is good, lots of shows and live bands. There is always something to do, great feature is the sports bar that is open 24 hours. It is a big resort and lots of walking is required, unless you... More 

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Chattanooga, Tennessee
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

A group of 7 couples came to Grand Princess for vacation. We booked through Vacation Express Nexus. We were greeted by Stephanie at the Grand Princess Riviera Nexus office upon arrival. She was so friendly and helpful. She was available to us most of the week and was quick to answer our questions, coordinate things with the hotel and help... More 

Was this review helpful? Yes 1
Worcester, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited 2 years ago in July 2013 for 5 nights and this was our first all inclusive experience. The grounds were well kept, everyone was friendly and the amenities were great. My boyfriend and I stayed in a platinum suite with a balcony. The room was clean and big enough for the 2 of us. The balcony was good size... More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed herewith my husband and another couple. The resort is very pretty and the grounds well taken care of, rooms are very nice. The resort is also just a short drive from the cancun airport. We were on the top floor in the platinum section, our room didn't get cleaned until very late in the day. Our friends were in... More 

Was this review helpful? Yes 1
Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had a great time the place is beautiful their service was great but unfortunately I lost my iPhone 6 in the Hotels restaurant and I did make a report to lost and found but I don't think they tried hard enough to help me find my phone

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Great time(47)
  • Very good(43)
  • Room service(33)
  • Platinum suite(30)
  • Sports bar(29)
  • Party pool(29)
  • Very nice(21)
  • Hot dogs(15)
  • Beach chairs(11)
  • First day(11)
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Junior Suite (34)
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Junior Suite Deluxe Pool (40)
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Laguna Villa Suite (44)
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Platinum Pool (4)
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