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Grand Sunset Princess All Suites Resort

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Grand Sunset Princess All Suites Resort
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6,288 Reviews from our TripAdvisor Community

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Traveler rating
    2,564
    2,000
    931
    444
    349
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1,805
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,687)
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    (6288)
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    (1953)
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    (1694)
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a beautiful hotel and the food is great! I did have stomach aches while i was there and it ruined 2 days for me, the pool closes very early but people party really hard and the bars stay open all night. Try getting a room closer to the front lobby so you can have a pool near the... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was a little worried about this resort due to the negative reviews but this place was Wonderful!!! I traveled with my family and we enjoyed every single day of our vacation!! For starters, when people say the resort is HUGE, they aren't lying! There is a lot of walking but it's worth it! We got a chance to see... More 

Was this review helpful? Yes 6
Sherman, Illinois
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Myself and 2 of my girlfriends went for a long weekend. I have stayed at many all inclusive resorts and prefer not do the all inclusive thing but this was a first time for my girlfriends. The hotel itself is beautiful and grounds are as well. Rooms are average with the usual hard beds in Mexico. Air conditioning did not... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was our first trip experience and we selected the hotel based on the reviews that we consulted on Trip Advisor. We took the Deluxe Junior Suite room with the swim out option. It was a great room!! It was very clean and we had a great room service. The resort itself was very clean and well maintained. Everywhere we... More 

Was this review helpful? Yes 1
Akron, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I traveled here for our honeymoon and was extremely happy with everything about the trip. Key notes: -The place is huge with a ton of pools, bars and restaurants. There is transportation to and from the lobby and the platinum lounge. -make sure to upgrade to Platinum. That is the ONLY way to go if you want... More 

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Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Amazing 5 star all inclusive resort: Great service and smiling staff Great food and buffet Great rooms Great drinks Great pools Great beach Great entertainment at night such as music and shows Great atmosphere Perfect for a family, couple, lads or girls. You'll be treated amazingly well. Only bad thing I have to say about the place is the horrendous... More 

Was this review helpful? Yes 1
Haymarket, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel (if you dont mind the size of it). This resort is massive but somehow the layout of it makes it seem like there's not the amount of people you would expect. The room was very clean and cozy. I absolutely loved this resort. I want to compliment one specific waiter from the Sunset buffet, Dominico.... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I cannot fault this hotel.. AT ALL!!! Some of the reviews on here about this hotel are absolute nonsense! We are from the UK and we stayed in this hotel for 3 weeks. During our stay, we came across a minority of people (usually loud mouthed Americans) who were complaining about various things such as wifi not reaching the pool....... More 

Was this review helpful? Yes 7
Puerto Vallarta, Mexico
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First time for me and my husband as a couple to have an all inclusive resort vacation and we loved it! It was all we wanted and a bit more. We are very easy going and do not need much to enjoy ourselves, we both have been to many different hotels and destinations in Mexico and Carribean. Vacation is what... More 

Was this review helpful? Yes 1
Nassau, New Providence Island
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a Platinum Suite thinking we might get a little more service and amenities. The only things we got were a slightly larger room/balcony, a snack bar type of eatery in the lounge and a pool for Platinum guests only. The service was non-existent. Whenever we expressed our concerns all we got was , "oh, so sorry". The staff... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Great time(47)
  • Very good(43)
  • Room service(33)
  • Platinum suite(30)
  • Sports bar(29)
  • Party pool(29)
  • Very nice(21)
  • Hot dogs(15)
  • Beach chairs(11)
  • First day(11)
Questions? Get answers from hotel staff and past guests. Ask a question

7,527 photos of this hotel

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Room/suite (950)
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Pool/beach area (1566)
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Hotel & grounds (1653)
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Dining (397)
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Business center/function rooms (36)
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Bathroom (152)
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View from room (278)
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Family/play areas (44)
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1:38
Videos (20)
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Other (2115)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (302)
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Amenities (25)
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Beach (13)
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Junior Suite (34)
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Junior Suite Deluxe Pool (40)
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Laguna Villa Suite (44)
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Platinum Pool (4)
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Platinum Suite (39)
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Pool (11)
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Restaurants and Bars (25)
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The Hotel (67)

Management photos: Courtesy of the property manager

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All management photos (14)
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Family/play areas (2)
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Room/suite (1)
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Other (11)
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