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Grand Sunset Princess All Suites Resort

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort
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Ranked #99 of 201 Hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
Monica S Oxnard, California
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6,219 Reviews from our TripAdvisor Community

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Traveler rating
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    1,974
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    346
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,668)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (6219)
  • Mar-May only
    (1954)
  • Jun-Aug only
    (1587)
  • Sep-Nov only
    (984)
  • Dec-Feb only
    (1694)
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Oxnard, California
1 review
3 of 5 stars Reviewed yesterday NEW

My title says it all. My wedding ring was stolen out of the safe box inside my room! We stayed at this resort June 12-June 21st. We left the resort with my family to visit XEL-HA only to come back and realized that my wedding ring had been stolen. I contacted hotel security immediately. The entire process was disgusting..they would... More 

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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

travelled here in august 2011 with a friend rooms were nice bathroom was clean food was good it is a big resort it took about 10 minutes to walk from my room to the beach but the beach itself is big and water is very clean ! i enjoyed my stay, over all i rate this 8/10

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Oak Forest, Illinois
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Let's start with the worst part first, because the trip got better toward the end. *First of all, the resort was sold out this pack week and, therefore, terribly over crowded. Getting lounge chairs by the pool meant having someone go out there at 5:00 a.m. each day to reserve them with personal items you hope wouldn't get taken. Sometimes,... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in the Platinum building and the hotel and accomodations was lovely. We had a quiet pool and snack bar with pool bar service. There were several large pools on the property as well. Didn't love the food at this resort. Specialty restaurants were fair as was the buffett. The service was good in all restaurants and the maid... More 

Was this review helpful? Yes 1
Quesnel, Canada
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

This was our second visit to this resort. We really enjoyed our stay. The resort is good, although not as clean as we had originally experienced and the food was at time ok, especially the buffet. We also paid for the wifi service which was terrible. We could not get it in our room or in any of the buildings.... More 

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great place!! Read some reviews prior to going about how the food was horrible, and service was bad.. Go for yourself before you judge. Stayed 5 nights/6 days with my husband, our two children ages 18 & 12, and my mother. Rooms were clean, food was good.. We ate at 3 of the ala carte restaurants. the steakhouse, the italian,... More 

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Edmonton
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The resort is very well kept, the people very helpful but if you are not up for walking look elsewhere. If you are close to the food there is a lengthy walk to the pools and the beach. There is a shuttle to the beach provided if you wait. The stores are resort and resort priced. There is not a... More 

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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 3 days ago NEW

I usually don't believe all reviews, but those of you who stated the service and the beaches were horrible. You were spot on. I cannot in all honesty recommend this hotel.I found that because a lot of the Spanish community vacations there, the staff caters to them first, gives them first class treatment and ignores the rest. For me, Customer... More 

Was this review helpful? Yes 1
Kanata, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My 2 children ages 12 and 14 and I just returned from the Grand Sunset Princess resort on July 22nd. We spent a week there and had an amazing time. The resort was beautiful. Its an extremely large resort so if you don't enjoy walking this isn't the place for you. The pools were well maintained and we were always... More 

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Whistler, Canada
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We loved this property...beautiful grounds and friendly staff. There is a fair amount of walking as it is a huge resort but with grounds like this we really enjoyed it.The food was great and we liked the Mexican and Grill restaurants and the buffets we visited were good. The French/international al la cart was especially good and my husband is... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Great time(47)
  • Very good(43)
  • Room service(33)
  • Platinum suite(30)
  • Sports bar(29)
  • Party pool(29)
  • Very nice(21)
  • Hot dogs(15)
  • Beach chairs(11)
  • First day(11)
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7,403 photos of this hotel

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Hotel & grounds (1639)
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Pool/beach area (1555)
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Bathroom (152)
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Amenities (25)
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Beach (13)
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Junior Suite (34)
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Junior Suite Deluxe Pool (40)
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Laguna Villa Suite (44)
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Platinum Pool (4)
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Platinum Suite (39)
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Pool (11)
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Restaurants and Bars (25)
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The Hotel (67)

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Room/suite (1)
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