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Grand Sunset Princess All Suites Resort

Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
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Grand Sunset Princess All Suites Resort
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Ranked #100 of 201 Hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Laurie K Ontario, Canada
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6,227 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxnard, California
2 reviews
1 of 5 stars Reviewed today NEW

My title says it all. My wedding ring was stolen out of the safe box inside my room! We stayed at this resort June 12-June 21st. We left the resort with my family to visit XEL-HA only to come back and realize that my wedding ring had been stolen. I contacted hotel security immediately. The entire process was disgusting, they... More 

Was this review helpful? Yes 3
Ontario, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We booked Platinum as it was suggested the best way to experience this vacation. I had written to the hotel to pre-book our room and restaurant reservations. I wanted a King size bed and asked for this but on arrival we were given 2 doubles. No reservations for restaurants so I had to book them with the concierge. Third day,... More 

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Parker, Colorado
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I wish I would have had some of these before traveling to the Sunset Princess. This hotel is huge, with rooms spread from the lobby all the way to the beach. Everything about this hotel was great, except the size and the food. However, the food is no different than any all-inclusive buffet food. We had originally chosen the standard... More 

Was this review helpful? Yes 1
Kansas
1 review
3 of 5 stars Reviewed 2 days ago NEW

We had just arrived at the resort and were so excited to be there. We went to check in to our platinum suite room we had booked for 6 nights. They told us we were not able to stay there because we had 4 adults in the room and you couldn't have 4 adults. We had no idea what they... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel well worth swim out room four swim up bars no problem getting drinks any where on property food is average has one restaurant you must pay for chills but you must go best meal around we had will go back staff exceptional only down fall pools are a little bit cold could be a lot warmer

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Corning, Ohio
1 review
3 of 5 stars Reviewed 3 days ago NEW

We just returned from a 5 night stay at the Grand Sunset Princess. The hotel grounds are absolutely gorgeous. The resort is huge and even though there is a lot of walking, that did not bother us so much because there was always wild life and fun things to see while walking back and forth. We had the most amazing... More 

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Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The good: we arrived July 25th 2015 about 5:00 pm. The bell staff unloaded our bags and directed us to check in. No wait...I think all the complaints about waiting are a result of arriving at 3:00 pm or earlier, as we saw lots of groups waiting whenever we passed the lobby early in the day. I digress. We were... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

travelled here in august 2011 with a friend rooms were nice bathroom was clean food was good it is a big resort it took about 10 minutes to walk from my room to the beach but the beach itself is big and water is very clean ! i enjoyed my stay, over all i rate this 8/10

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Oak Forest, Illinois
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Let's start with the worst part first, because the trip got better toward the end. *First of all, the resort was sold out this pack week and, therefore, terribly over crowded. Getting lounge chairs by the pool meant having someone go out there at 5:00 a.m. each day to reserve them with personal items you hope wouldn't get taken. Sometimes,... More 

Was this review helpful? Yes 3
Toronto, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed in the Platinum building and the hotel and accomodations was lovely. We had a quiet pool and snack bar with pool bar service. There were several large pools on the property as well. Didn't love the food at this resort. Specialty restaurants were fair as was the buffett. The service was good in all restaurants and the maid... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Great time(47)
  • Very good(43)
  • Room service(33)
  • Platinum suite(30)
  • Sports bar(29)
  • Party pool(29)
  • Very nice(21)
  • Hot dogs(15)
  • Beach chairs(11)
  • First day(11)
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7,419 photos of this hotel

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Hotel & grounds (1640)
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Dining (390)
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Room/suite (943)
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Business center/function rooms (36)
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Bathroom (152)
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Amenities (25)
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Beach (13)
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Junior Suite (34)
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Junior Suite Deluxe Pool (40)
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Laguna Villa Suite (44)
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Platinum Pool (4)
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Platinum Suite (39)
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Pool (11)
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Restaurants and Bars (25)
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The Hotel (67)

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Room/suite (1)
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Other (11)
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