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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,370 reviews from our community

Traveler rating
    1,723
    1,413
    675
    319
    240
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1,194
2,056
60
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
See the most recent reviews
Quebec
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 23, 2008

I am just back from a two weeks vacation at Princess. I have read all the reviews, I have never commented any of my trip, but this time I feel that I should as the comments were very misleading in some cases. Here is my experience. Service: excellent, people are nice and friendly, it is a huge resort with a... More 

Was this review helpful? Yes 4
Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 22, 2008

My husband I spent the week of Nov 21 – 28 at the resort and loved every minute of it!!! We're honestly baffled as to how there can be so many negative reviews about this hotel because our vacation was perfect. This was our third trip to Mexico and every vacation is just as good the others. Check in/Check out... More 

Was this review helpful? Yes 10
Quebec Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 21, 2008

Well after researching this hotel and reading reviews for 2 monthes before our departure, here is what I thought. Me and my boyfriend stayed at this Hotel for 2 weeks from Nov. 30 to Dec. 14 2008. It was our first time to Riviera Maya. Grounds and rooms : WOW!! BEAUTIFUL!! the place is huge so lots of walking. We... More 

Was this review helpful? Yes 4
London, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 21, 2008

First, I must say the resort is beautiful and well maintained, the accommodations in the deluxe jr. suite was great, large room, bath, complimentory liquor, and jucuzzi tub. The pools are large and you have your choice of salt water or chlorinated. The beach is great, nice for walking, can go for miles in either direction. The buffet food was... More 

Was this review helpful? Yes 4
Dallas,Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 21, 2008

I have been meaning to write this review since our return from the Grand Riviera Princess back in August and as I was booking our RETURN trip to the Grand Riviera for 2009 I thought I should take the time to do it now. All you negative nelly's out there should just stop. The Grand Riviera was amazing, beautiful, and... More 

Was this review helpful? Yes 7
SkCan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 20, 2008

Two weeks, room, buildings and grounds were nice. _Four star Food was always cold, spent two days recovering from food poisoning after the sea food alacart. _Zero star. The beach has rocks, the water is very nice._Two star The one entertainment plaza has 100 seats for 4000 people. Hotel info. sugessts piano bar, cigar lounge and lounge -NOT-(all the same... More 

Was this review helpful? Yes 1
Regina, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2008

Well, needless to say, we were a little worried about our trip after reading some of the other reviews. We were more than pleasantly surprised!!! This place was absolutely a 5 star in our books!!! The service was fantastic!! The food was amazingly good. The only thing about the food was that yes, the buffets are the SAME food every... More 

Was this review helpful? Yes 5
Toronto
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 17, 2008

Having read the reviews, good and bad, we felt that there were some fussy complainers that likely wouldn't have been happy anywhere and decided to give the Princess a try. I regret now that I discounted many comments because of what I perceived as bad attitude, pickiness and poor communication. I also felt in many reviews there were unreasonable expectations... More 

Was this review helpful? Yes 1
Ontario
1 review
2 of 5 stars Reviewed December 16, 2008

Okay, so I'm a frequent traveller, mostly to all inclusive, Caribbean destinations. I used to work for a cruise line, so not only have a lived abroad, I have also provided service for other travellers. That being said I would not recommend this hotel to others due to the poor service. It had the potential to be amazing, but like... More 

Was this review helpful? Yes
michigan, usa
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 16, 2008

We just returned last night from a 2 week stay at the Riviera Princess. We got married down there and booked back in February, BEFORE we had read any of these reviews. i have diligently read the posted reviews since, and entered into our wedding / honeymoon with much trepidation. we had 26 members in our party, staying in every... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Sports bar(8)
  • Free shuttle(8)
  • Laguna Villa(6)
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