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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,347 reviews from our community

Traveler rating
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1,187
2,044
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at the Grand Riviera Princess April 13-20 for a family wedding. We found the service to be outstanding, all the staff were very friendly and accommodating They went out of their way to serve us!! (Great Job) The food at the buffets and the a la carte ( Except for the steakhouse) were great, especially... More 

Was this review helpful? Yes 3
Calgary, Alberta, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Rooms are average but clean and well kept, find your closest buffet for Breakfast and Lunch the Al La Carts are some of the best I have had at a resort, I particularly enjoyed the Sushi.They had premium liquor at the bars so you don't just have to drink liquid diabetes, but the lines are rather long and slow at... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

i would not recommend this hotel to anyone. I have been traveling to Mexico and other Caribbean islands for over 20 years and this one was the worst. The food was horrible. You have to wait in line for everything. We told guest services our problems and there answer was sending our room a bottle of champagne ( which I... More 

Was this review helpful? Yes 2
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I got married here September 2014 so this is a rather late review but we felt we should take the time to review the hotel as we had a fantastic wedding/holiday. Firstly we would like the thank Guillermo our wedding coordinator for making the whole wedding preparation/day so stress free. Everything was taken care of brilliantly and... More 

Was this review helpful? Yes 2
Exton, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is beautiful. Everything about it is immaculate. The staff is incredible no matter what part of the resort you're in. Yes, it's huge. However the shuttles run ALL the time and it is so easy to get around. No matter what building you stay in you will be close to something. There are pools literally everywhere and they... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

14 of us stayed here for a Friends wedding. Service and Staff where top notch, Angel in the Lobby Bar went out of his way every night as this was our meeting spot. Overall Food was, ok ... late night buffets where a life saver. Would have liked to see later hours for the pool or at least the platinum... More 

Was this review helpful? Yes 4
Newfane, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have been visiting Riviera Maya since the first hotel built in the early 1990's. I have seen some amazing and beautiful hotels and hotels that weren't worth even a review. The Grand Riviera Princess All Suites Resort and Spa was absolutely an incredible experience. First and foremost, THE STAFF! Without a doubt the kindest, sweetest employees I have ever... More 

Was this review helpful? Yes 6
Maple Ridge, British Columbia
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a Nice spot great for families . The Beach at the time had lots of weeds on shore and hard to Jump to get into the ocean. The water was not the nice blue you see at other resorts . Was there in the month of March, Grounds were well kept. Was disappointed that unable to take meal... More 

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your review! We feel privileged to have had the opportunity to serve you. I am glad that our hotel, services and the attention from our staff, met your overall expectations. Concerning your comments about to eat in the beach, I would like to explain that we provide a Beach BBQ and Grill where our guests... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Went for a friend's surprise birthday party for a week. My second time here and the rooms are very well kept. The service is very good and the food is also very good. Stay clear of these people that have very high expectations. Great resort I'm going back again with some friends this June. This will be my 3rd time... More 

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Thank you for your kind words. It is always an honor to read such complementary review like yours. Our mission is to make every stay as close as perfection as possible and I am glad our staff continues to accomplish this goal day by day. I hope to have the opportunity to welcome you back to our Resort... More 

Cincinnati, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I just returned home from this resort a week ago. We had a fantastic week here. Just a little background on us so you understand where we are coming from. We are young professionals in our mid twenties. We booked our trip through Vacation Express and it was absolutely wonderful. We had the Junior Suite All Inclusive... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(32)
  • Very good(31)
  • Great time(19)
  • Junior suite(14)
  • Buffet restaurant(12)
  • Pool area(10)
  • Platinum suite(10)
  • Sports bar(8)
  • Free shuttle(8)
  • Friendly and helpful(7)
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Junior Suite (32)
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Laguna Villa Suite (45)
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