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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,464 reviews from our community

Traveler rating
    1,756
    1,451
    691
    324
    242
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1,215
2,110
62
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
See the most recent reviews
Wanaka, New Zealand
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First of all, take a pen in your hand luggage! Thomson expect you to fill out forms to enter the country, but don't give out any pens at all!! Had to borrow the persons next to me. You'd think with the amount of people that fly with them every year, they could afford to have a bulk load of pens... More 

Was this review helpful? Yes 11
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let me start by saying this resort gets some pretty bad publicity on this site or others because they don't respond to questions on here and their email. Don't worry they are pretty goo about responding on their Facebook page if you message them directly. We had originally booked this resort and upon arriving were amazed by the lobby... very... More 

Was this review helpful? Yes 6
Calgary
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Good, The Bad and The Ugly!!! My husband and I just got home from a 7 night stay. We travelled as a couple and chose this resort based on our budget at the time. We have been to a few resorts now in Mexico and while this resort was nice, it was not close to a 5 star; I... More 

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, Thank you for taking some of your valuable time to post a review on Tripadvisor and for sharing your comments with us. We want you to know that the comments and observations we receive from all our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve... More 

Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Visited the Grand Riviera Princess on May 10th tru 16th. There were 5 of us in 3 rooms. It stared off poorly when we got to our room. We requested king size beds in 2 rooms and didn't get them. The desk said rooms were assigned just a few days ago. I reserved them in NOVEMBER!. I was told no... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Gary, Thank you, for sharing your review on TripAdvisor. We truly regret if we did not surpass your expectations with some of our services, we assure you that this is not a common situation, and in no way is representative of our service. Your notes have been passed to the departments involved in order to improve our service and... More 

Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was beautiful! We booked a garden view room and it was huge! The grounds were gorgeous and lush! The lobby was so amazing all open to the outside; very grand! The pools were huge and it was great to have a swim up bar. We enjoyed the many restaurants. We didn't even leave to do any excursions we... More 

Was this review helpful? Yes 4
Calgary, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pros: - Very spacious, clean & well kept - Friendly staff - Very high quality resort and rooms are huge - Very nice beach - Lots of pools for party goers or people who want quiet - Resort was large enough for family and non-family visitors Cons: - No beach front rooms - Buffet was not 5 star. Food was... More 

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jamie, Thank you for taking the time to share your comments on TripAdvisor. I have carefully read your observations about your stay and I am very sorry to hear that you had that experience. I assure you that we have taken the necessary actions to correct it and our quality department is processing the information to prevent future situations.... More 

Atlanta, Georgia
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just returned from this resort after staying for 7 nights. It is well worth the price. I would highly recommend booking in the Platinum Suites because you get 24hr room service included and free Wi Fi. You have a private pool and concierge. If these services are important to you, it is worth the difference. The entire property is... More 

Was this review helpful? Yes 6
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Angela, Thank you for your great review. I am most pleased to see that all the hard work from the employees is what made your vacation a very memorable one. Our guest satisfaction is our top priority for our team at Grand Riviera Princess. I hope we will have the opprotunity to have you join us again in the... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was my tenth trip to Mexico. Here are pros and cons of staying at The Grand Riviera Princess Resort. PROS 1. The place is huge 2. It is beautiful and very well maintained. 3. The staff was very friendly, but many did not speak Enlglish. 4. Wide variety of age groups were there. 5. Many children were there, but... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, First of all I want to thank you for choosing Grand Riviera Princess to be part of your holidays. We appreciate your feedback, it's never pleasant to know that we did not exceeded our guests expectations and we understand that there is areas for improvements and we work on those every day to do our best. We sincerely... More 

Warrington, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've just returned back from staying in this hotel for two weeks and every minute was amazing. We stayed in the Juniour Deluxe Suite which was lovely and clean and really spacious. The resort is huge but this was never an issue to us as we're young and don't mind walking around. From the lobby to the beach I'd say... More 

Was this review helpful? Yes 14
Basildon, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just got back from 10 nights in the massive hotel. Well, not really like a hotel, more like a series of buildings connected to each other. A really big site, with a very long walk from the main lobby to the beach. Tough in the sun, unless you walk through the buildings. Really 3 hotels in one, with its sister... More 

Was this review helpful? Yes 6
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Paul, Thank you so much for sharing your experience at Grand Riviera Princess, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our to our staff, thus encouraging them to keep up the good work. Hope we... More 

Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,136 photos of this hotel

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Pool/beach area (1246)
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Hotel & grounds (1479)
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Dining (402)
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Room/suite (749)
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Family/play areas (70)
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Bathroom (139)
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Business center/function rooms (19)
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Videos (11)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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Restaurants and Bars (28)
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The Hotel (71)

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Hotel & grounds (12)
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Pool/beach area (17)
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Room/suite (6)
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Family/play areas (3)
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View from room (3)
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Dining (5)
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Other (12)
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