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All 198 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Ranked #90 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
CaresV London, Canada
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3,225 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, Canada
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I tagged along with a friend who was attending a wedding here. My first time at an all inclusive resort so I have nothing to compare to. In previous posts people mentioned how much walking there was. We really lucked out and got a room overlooking the pool in the middle of the resort so the walking wasn't bad in... More

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Chelmsford
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Just back from this wonderful hotel and can't fault a thing. We had a platinum suite and it was 24/7 luxury. The staff were very friendly, happy and helpful-all had the 'happy gene'. This hotel is HUGE but there was a small shuttle that operates day/night if you don't want to walk within the stunningly landscaped gardens. We did not... More

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1 review
5 of 5 stars Reviewed yesterday NEW

My third visit to grand sunset princess , my son is getting married in the resort in no looking forward to the trip again , the only two thing are small they should have free Internet in the lobby, and could have more bands are entertainment in the evening. But I give it a 5⃣stars

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Helsinki, Finland
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was very beautiful and the room was very nice. We preferred the beach because the pool area was noisy. (Parties and drunk people) Luckily, the beach was great. The biggest problem was the service. If you needed something like an extra pillow it took really long to get it. We also had to ask to have the minibar... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, I would like to sincerely apologize for any inconveniences or discontent that you may have had with the resort and hope you know that it was never our intention to disappoint you in any way. It surprises me very much that after 6 months, you write your feedback about our hotel. I appreciate you took the time to... More

Watford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Nice hotel, very clean, lovely gardens but the service in main restaurant was very hit and miss esp at breakfast. Wine was average throughout although seemed to be worse in Buffett restaurant. Slightly peeved that it was me husbands 40th birthday and even though I emailed the hotel and the Thomson rep informing them he didn't receive as much as... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dingle67, First of all, we would like to tell you that it is never pleasant to hear that we have disappointed one of our guests. But please be assured that we are taking action so this will not happen again. Thank you for bringing this experience to our attention. We will be very glad to have you back in... More

Timmins, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just got back from 10 day stay in princess riviera...we were sad to leave there. Everything was above expectations...food was fantastic and so much choice at buffets, did several a la carte restaurants and were happy with them. Staff were friendly, helpful, and caring. Our room and the grounds were clean and well-kept. The beach and water were super,... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Brenda R, Thank you for your recent visit to our resort. Your feedback is very important to us it helps us know that we are on the right path in our efforts to provide outstanding customer service. Your comments and suggestions are always taken into consideration and acted upon in order for us to improve our service and facilities.... More

Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I would like to break this review up into two parts. First- this is a very large well run resort,it has a great beach and the staff are very nice and give great service.The grounds are wonderful and our room was always clean and we were very satisfied with the junior suite. Second-When my wife and i arrived at the... More

Was this review helpful? Yes 3
Fredericktown, Ohio
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We left the cold on March 12th from Columbus Ohio at 0630 and arrived an hour late due to airlines. Since we were late, we missed the bus to GRP. But no worries, Vacation Express sent a new SUV to pick up my wife and I. Once we arrived, at 1400, we were greeted with champagne and mimosa. We had... More

Was this review helpful? Yes 8
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear td4223, It has been a great pleasure for the entire team to welcome you and your family at Playa del Carmen! It is really nice for us to see that you spent such a good time. We are very happy to see that you enjoyed your stay with us and the personnalized attention we try to give to the... More

Ottawa, Canada
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I recently traveled to this resort from March 27-April 3. We had the platinum upgrade and it was well worth it for the service that we received. Our flights arrived early in the morning but we were well aware that we would not be able to receive our room key until 3pm although we were able to... More

Was this review helpful? Yes 12
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all, thank you for share your feedback with us and the community of TripAdvisor. We are happy to know that you have enjoyed our service and facilities. Thank you for choosing Grand Riviera Princess as your home away from home. Please, be sure that I will share your comments with all our staff, especially with Ronandol.... More

Magherafelt, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a brilliant experience with this resort, we checked in around 4pm and there was no queue at all I guess we were lucky. it was so clean, the staff worked hard they were pleasent, polite, helpful and good fun. Our room was spacious and well situated '7040' right between the reception and restaurant area and the beach and... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear stashios, We appreciate all of our guest’s comments and suggestions regarding our services and facilities; we are pleased to know we have reached the goal of giving you a memorable honeymoon at our resort. We hope you can come back here for your first wedding anniversary. It would be a honor to host you again. It’s a pleasure! Best... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Hotel
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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