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All 199 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Ranked #98 of 199 Hotels in Playa del Carmen
A recent review
5 of 5 stars reviewed yesterday
1990nick
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3,734 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Don't listen to all the grumps moaning about this place, ok when we stayed rumour had it the hotel was only at 40% capasity but that's the benefit of taking the risk and going in rainy season (1day of rain and a couple of shower, not bad for 2 weeks) the staff are so friendly and help full, managed to... More

Was this review helpful? Yes 4
west sussex
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here with my wife and daughter 28th August for 2 weeks. Firstly checking in took quite a while which wasn't too happy about at first. From then on pretty much everything went well. Hotel was constantly being cleaned, and groundsmen were always working in the gardens, or cleaning the many pools. All the staff were friendly, and reception staff... More

Was this review helpful? Yes 1
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for a week here over the summer and was pleasantly surprised, all things considered. I've never been on a cruise ship before but I imagine it to be very similar, just on land. We did the Platinum package which pretty much covers EVERYTHING. Food. Booze (and we like to drink). Beach access. Private section on the beach with recliners.... More

Was this review helpful? Yes 2
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Started off well lovely pools clean areas, however our fridge wasnt stocked for 5 days out of our 11 night stay informed the hotel who took over 3 - 4 hours to send someone to restock this happened every time. This place if over priced for the service you receive. The ONE and ONLY place I would stay when visiting... More

Was this review helpful? Yes 1
Nottingham, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Me and the wife spent our honeymoon here. We stayed for two weeks and what a great time we had, the hotel is fantastic and very clean the staff are friendly and work very hard to look after you. During the day you have a variety of places to eat so you don't have to worry about eating the same... More

Was this review helpful? Yes 1
Essex
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First of all, we had a great holiday. Excellent good quality fresh food, clean hotel, friendly staff that work very hard. Beautiful pools, lovely clean beach. Here come the gripes WIFI costs USD 20 per day...This is a complete rip off, all other hotels are free. Queues, you will queue for everything here. Restaurants, queue to wait for a table... More

Was this review helpful? Yes 3
Bath
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

From arriving at this hotel this year things have gone badly. Some friends from Canada wanted to meet us so I had emailed the hotel manager asking if we could stay in the Platinum Sunset as that was were we stayed last year. I had a message back stating categorically that we could not be allocated sunset and would be... More

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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have nothing but happy memories from this vacation. the resort was beautiful, the food was very good, our room on 2nd level in the 6000 building was so nice!! We really enjoyed the pools and beach area. The staff is very friendly and the resort grounds were kept very clean. I walked down and up the beach and we... More

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Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Firstly we were a bit sceptical before arrival due to the very mixed reviews.. On arrival we waited about 30 mins to check-in, there are only 3 people dealing with checking at a time and at some points I have seen queues of 15 people so some could be waiting a long time. However we were offered drinks the minute... More

Was this review helpful? Yes 2
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Firstly I would like to say do not take any notice of the negative reviews on here. I retuned on the 4th sept after a 2 week stay feeling a little worried after reading the comments. Absolutely stunning hotel, defiantly 5*. The complex is big and kept to a very high standard, staff always cleaning and very friendly, rooms kept... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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