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Grand Riviera Princess All Suites Resort & Spa

4.0 of 5
Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,315 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laurel, Maryland
2 reviews
3 of 5 stars Reviewed yesterday NEW

Ok so before we book we read a ton of reviews on different sites. we have done the same with this. So many reviews spoke about the food being not great and we told ourselves-oh, its probably those people who just want to complain and can never be satisfied, how can food in mexico in such resort be bad. Well,... More 

Was this review helpful? Yes 1
New Brunswick, Canada
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Negatives- since we all seem to want to search out what's wrong with a resort...instead of what is right...lol Mother Nature played with everyone this year- Seaweed, rocky bottom to the beach-Attribute this to time of year as it was the same along the entire coast and even spoke to colleague who paid more to go to Barbados and got... More 

Was this review helpful? Yes 9
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This resort was huge! Very long so you had to do a lot of walking from the front to the back. We actually enjoyed all the walking since the buffets and restaurants were so good. Four different buffets for breakfast and lunch and two buffets for dinner. Lots of different options in all the buffets. Restaurants were fantastic. The service... More 

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an amazing resort. First time to mexico and grand princess met all the requirements of a 5 start resort. We were lucky to get upgraded to the villa .please ignore the negative reviews. I would go back to this resort in a heart beat.the only negative thing I would say is the time share sales people. Don't get... More 

Was this review helpful? Yes 7
Akron, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great resort. Villas were very nice if you want a bit of privacy and don't mind paying a bit more. Service was excellent and food at the buffets was great. Only needs improvement s were at reserved dining. Service was slow and the food was only so,so. Also a bit of a bike to the beach, but the beach was... More 

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Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is massive. Standard Buffet(s) - too bad it doesn't have any outdoor dining. The rooms were great. Large, with large covered balconies. Perfect for hanging out if it starts raining. we happened to go during a hurricane and the hotel handled it very professionally and safely. the only thing to caution any traveller on is that when the... More 

Was this review helpful? Yes 4
Steinbach, Canada
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Grand Riviera Princess Resort was by far the best all inclusive resort I have ever been to. Amazing service! Great food and beverages. Rooms are well maintained and clean. I loved how friendly the staff were to you whatever the situation. The evening shows were awesome. All the restaurants were great especially the Italian one. Come hungry or else... More 

Was this review helpful? Yes 9
Bellevue, Washington, United States
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Good things: The staff was universally friendly and polite. The pools are nice, and plentiful. The Mexican restaurant is excellent The night shows were entertaining - we saw three music shows (varied genres), a really great fire show, and caught the tail end of a sort of artists fair. The hotel staff is very organized about helping you get to... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We would like to thank you for choosing Grand Riviera Princess for your recent vacation in the Riviera Maya. Your comments about our services represent to us an opportunity to look for areas to improve. The Management will review all our standards about our services in order to try to verify how we can personalize it for our... More 

Schenectady, NY
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We visited the Grand Riviera Princess from April 2 - 9. We had three Platinum rooms on the Riviera side of the resort. This resort has some great things going for it and some things that were just okay. Grounds: The grounds are magnificent. The Platinum lounge and pool were a real treat! The staff at the pool including Marisol... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We would like to thank you for taking the time to write your feedback about your recent stay at Grand Riviera Princess. Your opinion is valued for our company as it represents an opportunity to look for areas to be improved in our beautiful hotel. We regret any dissatisfaction incurred during your stay at our hotel, your comments... More 

Toronto, Canada
Top Contributor
127 reviews 127 reviews
28 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

First off let me say that I always give a 1 rating regardless of anything else if a hotel doesn't have free wifi at least in their lobby. This one didn't. Instant 1 rating. On the plus side, the rooms were decent. Clean, nice size, comfortable. Pools were pretty. On the downside: Beach was loaded with seaweed, complex was massive.... More 

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Client, We appreciate the time you took to write about us, your feedback is very important to improve the opportunity areas we might have. We are sorry to hear that your experience with us did not live up to our usual level concerning the food and beverage quality. We already shared it with the departments involved in order to... More 

Hotel Review Summarization

What travelers say

  • Room service(32)
  • Very good(32)
  • Great time(20)
  • Junior suite(14)
  • Buffet restaurant(12)
  • Pool area(10)
  • Platinum suite(10)
  • Sports bar(8)
  • Free shuttle(8)
  • Friendly and helpful(8)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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