We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with HotelsClick to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Grand Riviera Princess All Suites Resort & Spa
Professional photos View all
Browse nearby
Grand Riviera Princess All Suites Resort & Spa
Add Photo

4,594 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    1,800
    1,497
    715
    330
    252
See reviews for
1,252
2,172
62
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,133)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4594)
  • Mar-May only
    (1256)
  • Jun-Aug only
    (1369)
  • Sep-Nov only
    (934)
  • Dec-Feb only
    (1035)
All months
2 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

This has got to be the worst hotel i have ever been to,starting from the time we arrive to the end. -horrible transportation between one end of the hotel to the other -rooms weren't at all clean (cockroaches everywhere) -Restaurants also had cockroaches -food wasn't great -the beach was not at all like the picture -they messed up on our... More 

Was this review helpful? Yes
Atlanta
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

I traveled June 21-26 with a party of 9 through Vacation Express. We originally booked junior suites, and in May decided to upgrade. We were able to upgrade to platinum for an extra $75 per person. This was the best decision we could have made. I truly believe the bad reviews of the folks who chose not to upgrade. The... More 

Was this review helpful? Yes
London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

i went last year in October. the breakfast was just amazing, ever since i left i have wanted to have a breakfast like that again! staff very helpful and so friendly. I want to go back! i recommend this hotel and now my friend is going to stay there in july. i didn't use the swimming pool due to time... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just back from a weeks stay with partner and daughter. This is a fabulous resort with immaculate grounds and facilities. From the many pools, eating establishments, kids activities it does truly cater for everyone. One important tip is if you're coming here with children, then the family club would almost be a necessity, as this allows you to benefit from... More 

Was this review helpful? Yes 8
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

my husband and I stayed here from 6/6 to 6/12 and it was awesome, beautiful, clean, the staff was beyond helpful. I have zero complaints, reading some of these reviews I can't believe what some people are saying cause that was not our experience at all. It is huge! But that was not a problem for us at all, their... More 

Was this review helpful? Yes 11
Breinigsville, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I were desperately looking to get out of PA after the winter we were having. It started very early this year and seemed to never end. So, we did what everyone wants to do in that situation, we went on vacation. We both wanted to go somewhere warm, with white beaches, turquoise water, and of course all... More 

Was this review helpful? Yes 12
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

My boyfriend and I stayed here 6th-20th June 2015, booked as a reward to ourselves for having finished our university degrees. Firstly, the hotel in general is beautiful and the beaches and surrounding areas are stunning, but once you look past this, there is a lot that is disappointing for a supposedly ''5*'' resort. My boyfriend is coeliac meaning that... More 

Was this review helpful? Yes 6
Nashville, Tennessee
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our arrival was on a day that it was pouring rain. The hotel was doing its best to tag luggage, direct guests to where they could check in, and keep everyone happy. I was told that they were at 98% occupancy that day. We arrived an hour or so before check-in time, and were told to come back after 3:00.... More 

Was this review helpful? Yes 9
barrie
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We came to this resort for our honeymoon and flew in on a Monday afternoon. The cancun airport was musty smelling but easy to navigate. They sell beer right outside where we caught our shuttle to the resort so we bought a couple for the ride although it wasnt cheap. I think around $5 CDN each. We arrived at the... More 

Was this review helpful? Yes 10
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our stay was from 6/14-6/21/15. The property was immaculate (very large), the food was pretty good and always good music and entertainment each evening. The service at the bars was great, hospitality staff good (except for ladies who were supposed to assist you with dinner reservations in front lobby area) and the large buffets wait staff were always short handed.... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,261 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5894)
Viewed
Hotel & grounds (1512)
Viewed
Pool/beach area (1267)
Viewed
View from room (195)
Viewed
Dining (409)
Viewed
Room/suite (760)
Viewed
Bathroom (141)
Viewed
Business center/function rooms (23)
Viewed
Family/play areas (71)
Viewed
1:50
Videos (11)
Viewed
Other (1505)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (17)
Viewed
Room/suite (6)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay