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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,249 reviews from our community

Traveler rating
    1,672
    1,366
    662
    314
    235
See reviews for
1,157
1,996
57
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guelph, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

On the second day of my vacation I experienced a severe fall in the room's bathroom due to a leaky shower....breaking my cheekbone in three places, Due to the severity of the injury I needed to go to emergency and the resort would not request an ambulance for fear of how it would look. They sent me in a cab... More 

Was this review helpful? Yes 2
Kitchener, Canada
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I took our three children (16,11 and 9) for the week of March 16-23rd 2015. We stayed in the Family Princess Club and from the moment we walked into the main lobby and checked in, the experience was great. We were told after checking in to go see our concierge in the family club lobby because he... More 

Was this review helpful? Yes 12
Ottawa, Ontario, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Grand Riviera Princess Laguna Villa for 5 nights (Dec 18-23). Listed below are my personal opinions about the resort. What I liked: - The resort is very beautifully architectured - it's grand indeed - Our room was as we expected (i.e. like the pictures we saw before going) - The room had a open-roof shower which... More 

Was this review helpful? Yes 7
Moose Jaw
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great trip to this resort. It is a large resort, however once you get a feel for the layout of it, it did not feel that big. Everything seemed to be well maintained, all of the staff we encountered were excellent, and the facilities seemed sufficient for the number of people who were are the resort. We... More 

Was this review helpful? Yes 3
Los Angeles, California
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We chose this resort as a compromise between my boyfriend and I and another couple. We upgraded to the Laguna Villa, and after our arrival there, we chose to upgrade them as well. The Villa and Private Pool were our saving graces. All reviews below are based on such. Pros: - Room was nice: outdoor shower was amazing, huge jacuzzi... More 

Was this review helpful? Yes 6
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear AmyMcW87, We appreciate you taking the time to reach out to us about your recent stay at Grand Riviera Princess. We do note that you were not completely satisfied with your experience and we do apologize for any inconvenience you may have had initially. Your concerns have been communicated to all the managers of the relevant departments specially with... More 

Canada
Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The family club is a great idea. The restricted playground and kiddy pool are beautiful, calm and safe. The only real problem we had was with the floor layouts. The club buildings have 3 floors. The ground and second floor are connected with the lobby building with ramps and an elevator. We were on the first floor and had to... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We came to the Grand Princess Resort looking for a relaxing family vacation, but we recieved so much more than we expected. The service was excellent, the personnel amiable, and the atmosphere welcoming. Great for a family vacation, or simply a long weekend getaway. The food is delicious and the beaches and pools are breathtaking! An extremely creative use of... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

So let me preface by saying... it took me ALMOST a year to write this review, because to this day I am unsure of how I feel about my experience. I have been here now 5 times, I wish I reviewed the first 4 times because your rating would be 5*, 5*, 5*, 5* This time I would only give... More 

Was this review helpful? Yes 10
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, to offer you the reply you deserve, please be so kind to send your booking information, so I can check the reports of your stay and provide you a correct answer. Cordially, Obed Canche community.riviera@princess-hotels.com Grand Riviera Princess All Suites & Spa Resort More 

Widnes, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

wow - this hotel is top notch!! the hotel is grand (in both senses of the word) never seen such a beautiful place before! we came as a party of 15+ for a wedding in November 2011 and i was blown away! the wedding itself on the stunning beach was just perfect!! the staff couldnt do enough for the whole... More 

Was this review helpful? Yes 1
Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This destination is a very good resort hotel. There are plenty of different pool areas to suit couples, families, partiers, etc and the resort is well laid out so it doesn't feel crowded. The staff are all very nice and helpful. My only complaint is that WiFi is only available at a cost of USD20 per day which is ridiculous.... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(33)
  • Room service(33)
  • Great time(22)
  • Junior suite(14)
  • Buffet restaurant(13)
  • Pool area(11)
  • Platinum suite(10)
  • Free shuttle(9)
  • Grounds were beautiful(8)
  • Hot dogs(8)
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Room/suite (717)
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Family/play areas (66)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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The Hotel (71)

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