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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,621 Reviews from our TripAdvisor Community

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Traveler rating
    1,806
    1,510
    718
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    256
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1,266
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,138)
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5 of 5 stars Reviewed yesterday NEW via mobile

We visited the riviera princess and booked a tour with Jesus from nexus who's customer service was both excellent and professional.We had a wonderful time and the hotel was beautiful.Muchas gracias:-)

Was this review helpful? Yes 4
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We read lots of reviews on this hotel before arriving and all I can say is they are utter rubbish - ignore them! We had the best 2 weeks, there was four of us (two couples) and we stayed in a junior suite - didn't feel the need to upgrade because that was nice enough and we weren't bothered about... More 

Was this review helpful? Yes 9
Gonzales, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

A beautiful resort where the staff goes out of their way to serve. Gorgeous landscaping, quiet surroundings, wonderful swimming pools, and the buffet meals were excellent. The resort is very large so expect to do a lot of walking. A jitney is available for transport around the resort. I would give a five star rating except the service at the... More 

Was this review helpful? Yes 3
Milton Keynes, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Having booked this Hotel a long time ago, as our Holiday aproached we were a little aprehensive reading some of the reviews. Let me put your mind at rest, Yes the Resort is huge (How can people moan about that? surely you would review where you're booing before you go?) but in this case size really does matter ! The... More 

Was this review helpful? Yes 8
Sweden
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Stayed here in June 2015 for to weeks. Fantastic service, food and environment. Extra plus for the choice of ala carte restaurants. A big place so at least 10 days is the best length to stay. The only complaints would be that our toilet was broke and didn't get fixed until three days later so technical service not so efficient.... More 

Was this review helpful? Yes 4
Chicago, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I booked a last second trip and got a really good deal. Upon arrival, we saw our originally booked room and ended up upgrading to the Laguna Suites, which is part of the platinum package. This allowed us access to an adult’s only pool with always open cabanas, free Wi-Fi, a reserved section of the beach and... More 

Was this review helpful? Yes 2
outoftown85
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you are adults traveling without kids, go for the villas or platinum level. You will get your own concierge and private pool it's totally worth the extra money. By the villas you'll even have your own snack bar that will have breakfast items and at noon lunch items. The rooms in the Villa are very unique you walk in... More 

Was this review helpful? Yes 6
Langley City, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My Wife and I just recently stayed at this Hotel and found It to be a Beautiful Hotel but it has a few down sides,such as the ICE CREAM PARLOR is off limits to PLATINUM GUESTS JUNIOR SUITES have to pay for some of the restaurants THE HOTEL TRYING TO SELL THE VACATION TIME SHARE LAUNDRY is very good for... More 

Was this review helpful? Yes 3
Chester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Came here in May 2015 for my sons wedding and was pleasantly suprised. The garden area and grounds were just stunning. A good choice of food so no complaints there, you can either book the main restaurants (which for some unknown reason were not very full) or there are 2 big buffet areas with lots of choice. If I had... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

I have never written such a condemning review before, but 16 of us traveled here for my aunts birthday and they couldn't even get a simple cake request right-- TWICE!! I can't imagine how bad they could mess up someone's wedding plans if something this simple is so difficult! There are MANY issues here beyond this, but I'll address those... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,317 photos of this hotel

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Hotel & grounds (1536)
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Dining (414)
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Pool/beach area (1277)
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Room/suite (762)
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Bathroom (145)
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View from room (195)
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Business center/function rooms (23)
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Family/play areas (71)
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1:50
Videos (11)
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Other (1516)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (309)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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Restaurants and Bars (28)
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The Hotel (71)

Management photos: Courtesy of the property manager

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All management photos (58)
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Hotel & grounds (12)
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Pool/beach area (17)
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Room/suite (6)
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Family/play areas (3)
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View from room (3)
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Dining (5)
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Other (12)
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