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All 199 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.5 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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71%
Ranked #95 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed 2 days ago
Hans S Surbiton, United Kingdom
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3,554 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (818)
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English first
Surbiton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel, bedrooms and the surroundings are absolutely lovely. No negatives what so ever. The gardens and presentation of the hotel itself....superb ! The staff is very helpful and quick to help. One word of advice though : the buffet in both Riviera and the adjacent one are poor in their logistics and quality of the meat based food. It's... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Hans S, We appreciate the time you have taken to write this positive feedback about your stay in Grand Riviera Princess. Please be sure your comments about the buffets are being taking in consideration, your impression will help us a lot to keep growing as you deserve. We deeply regret not having been able to full fit your expectations... More

UK
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely hotel very clean and staff were excellent just not enough staff, evening entertainment was not great but kids club was brilliant for a 6 year old. The only shame was that the Americans did not stay at the louder pools and turned up at the quieter ones with music and became very loud and spoilt it for families with... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We would like to thank you for invert your time in this review. Your constructive words are greatly appreciated as we are certain your review will prove invaluable to other travelers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. We hope that you... More

Guildford
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

This place is excellent in every way. It's brilliant for families with so many pools, swim up bars, safe idyllic beach with gently shelving shoreline. It is very hot and high humidity so maybe not so great for older people at this time of year. Food is really much better than previous reviewers have said. The buffet is excellent and... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your review! We feel privileged to have had the opportunity to serve you. Please do not hesitate to let us know if there is anything we can do to make your next visit even more comfortable. Our entire team stands at your service. Best Regards, Obed Canche Grand Riviera Princess More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Ignore poor reviews on here some people will just never be satisfied and will moan about the slightest thing, the nitpicking we have read is laughable!! This is our 3rd time in Mexico, 1st stay at this hotel, we stayed here with our 2 young children, we could not have been happier, the pools were amazing lots of great spots... More

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear LilmamaT28, I’m really happy to read your nice comments about your stay with us. We really appreciate your objective review about our facilities, the service and our staff. All the staff of our Resort feels so glad when we receive review as yours. It will be our pleasure to have another opportunity to show you the gracious hospitality and... More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I can't understand some of the negative reviews of this hotel. Had a great holiday from start to finish and was the best hotel we have stayed in so far. The Mexican staff are so caring, courteous and polite. I'd recommend taking plenty of one dollar notes for tips - they work hard and deserve them! The hotel is HUGE.... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear KA127, First of all we would like to thank you about the time you invest to share your comments about your resent stay with us at Grand Riviera Princess, for us the principal goal is the satisfaction of the guest that choose us to enjoy their vacations in the Riviera Maya. We are so glad that our hotel, services... More

Rochester, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

After the taxi service hired by hotel forgot to place my bag on the taxi, the hotel staff was completely unresponsive and dismissive in trying to resolve the issue. Even the public relations director was useless as she offered to send us the bag (after lying to us about the bag's whereabouts) as long as we paid the $250 shipping... More

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, As we have explained you via email, our bellboy staff asks the guests to point mark and count their luggage prior getting into the airport transportation. Unfortunately your group did not mention that a bag was not in place or missing, otherwise the staff could have been able to search for it and put it in your transportation... More

Las Vegas, NV
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

OK for what you pay. If you were wondering why this beautiful hotel is so much more affordable than the rest in the area: cheap food and no customer service. The nice hotel grounds, rooms, beach, pools contradict the cheap buffett food and lack of service. The only "nice" people are the timeshare salesmen in the check-in area. Beware of... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Although is pleasant to know that you valued our facilities, grounds, pool and beach, we are really sorry due we did not satisfy your expectations with the services you have mentioned. Though most of our guests really enjoy our culinary options, we understand that sometimes is difficult to cover all our clients palates, so please be assure, that... More

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We came here for a work conference plus a staff training, so it was two meetings tacked onto one trip. I know, I'm pretty lucky of all places, this is where we end up for 10 days straight, right? The rooms were amazing. Bathrooms were a dream!! So clean and luxurious. The rooms were spacious, every room had a nice... More

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, We would like you to know that we appreciate that you took the time to comment about your experience 7 months ago. We truly regret to read about the inconveniences you had encountered during your stay, and we are quite surprise about your comments since our main objective is to achieve your entire satisfaction. Please rest assure that... More

Lexington, North Carolina
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The resort is beatiful but very big with much walking required as described in previous reviews. It was extremely hot and humid during our stay, however there was no rain so we were very pleased. Our flight arrived early so we were unable to get our rooms until just before 3pm. We were able to enjoy the facilities while waiting... More

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Tommy, We appreciate the time taken to share your feedback following your recent stay with us here at The Grand Riviera Princess. We apologize for not having exceeded your expectations during your time here with us and for any inconveniences and bad impressions that may have resulted from your time here with us. Allow me explain that we always... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

First I would like to say it is a very nice hotel, and not all workers were rude and nasty some were very pleasant. Our negative experiences were how some associates discriminated against other hispanic cultures, it seems they catered more to the Canadians, French, etc....not sure if this depends on the amount of money you spend but we tipped... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, First of all, we appreciate the time you have spent for sharing with us your experience at Grand Riviera Princess. With great concern we have read your letter, because contrary to what we would have liked, some of our services not covered your expectations, therefore, we ask our sincere apologies for any inconvenience you may have had during... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Pool area(16)
  • Buffet restaurant(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Riviera Princess All Suites Resort & Spa 4.5*
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Laguna Villa Suite (45)
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Platinum Suite (40)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Playa del Carmen #35 Luxury Hotel in Playa del Carmen #41 Top resorts Hotel in Playa del Carmen #59 On the Beach Hotel in Playa del Carmen #66 Romantic Hotel in Playa del Carmen #71 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
Number of rooms
674

Questions & Answers

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3 questions
15 days ago

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