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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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5,627 Reviews from our TripAdvisor Community

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Emmaus, PA
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter booked this resort, I had no knowledge of it. When I checked in, all the basic rooms must have been booked, so I got bumped upward to a luxury room. I felt among the privileged. My kid was not even allowed in the building, much less my room. The service was good, the resort is on the beach,... More 

Helpful?
1 Thank Emmaus_PAFisherman1
Warwick, Rhode Island
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The adults only area is very relaxing, comfortable cabanas, attentive staff, reasonable poolside food. Rooms are clean, comfortable. The outdoor shower and spa tub are the highlights. Overall the food is marginal. Mexican is disappointing. Entertainment at night is fun but not over the top. The beach is comfortable, but I would prefer a cabana next time as my skin... More 

Helpful?
2 Thank Kriss S
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We did our research and knew what to expect. Everything lived up to our expectations. The only thing I would've changed about it was that when we upgraded to the platinum package, it said there would be poolside drink service at the platinum pool and that never happened, but it's not a big deal.

Helpful?
1 Thank toaderboat
Midland, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although seniors, our room was in the Family Club building and apart from the last night, was surprisingly quiet. We were fairly close to the main section but a long walk from the beach which thankfully had an adults-only section. The train does run but not exactly on schedule so wait times can be extensive. Check-in and out was smooth,... More 

Helpful?
1 Thank Raggs
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed in the Family Club Jan 24-31, 2016 with our three children, aged 13, 6, 4. Having read some negative reviews, we were somewhat concerned about food, seaweed, slippery floors and size of property. We found everything to be well above expectations and had a fantastic time. We flew Sunwing direct from Halifax, NS and had great service. Shuttle... More 

Helpful?
15 Thank travelots2016
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for 1 week in January 2016. We were very happy with our stay and would definitely come back. The resort was very clean and the staff was very friendly and helpful. I would recommend booking the a la carte restaurants as I found the food there was better than the buffet. The nightly entertainment... More 

Helpful?
7 Thank hradke
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited Playa Del Carmen in August 2015. I was a bit nervous going out of the USA. When we arrived at the airport, we were greeted by our Nexus representatives. We were then taken to our hotel by van. I highly suggest reserving a platinum suite. You get the best of everything. A private beach, great food and you... More 

Helpful?
3 Thank Andrea W
Bedford, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice friendly staff, very clean and well kept, enjoyed all the food, anything you wanted to drink they had it, the beach was good at our resort but if you walked down either way it was rocky in front of the others.

Helpful?
2 Thank Lora C
Mckinney, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Entering the resort for the first time we were pleasantly surprised by the beautiful, well-maintained grounds and facilities. The woman at the front desk was wonderful, offering us champagne at check in, then since we had arrived well before check in actually finding us in the adjoining bar to tell us our room was ready early and give us our... More 

Helpful?
5 Thank TammyMC75070
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor Customer Service, upon arrival front desk wasn't aware of our reservation & forced us to open a bill till it was resolved 2 days later. Booking reservation for whole week were all for 8:30 pm b/c everything else was take.(If your in to buffet dinner everyday bc you cant book a reservation till 8-9 pm. check out this place)How... More 

Helpful?
6 Thank JimboSlice2026
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