We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Grand Riviera Princess All Suites Resort & Spa
Professional photos View all
Browse nearby
Grand Riviera Princess All Suites Resort & Spa
Write a Review

4,190 reviews from our community

Traveler rating
    1,647
    1,347
    652
    313
    231
See reviews for
1,138
1,970
55
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,018)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4190)
  • Mar-May only
    (964)
  • Jun-Aug only
    (1255)
  • Sep-Nov only
    (935)
  • Dec-Feb only
    (1036)
All months
1 review
4 of 5 stars NEW

My fiancée and I are coming back in May with our daughter, a close family friend and her son. We have booked two Platinum suites instead of the Villa that she and I enjoyed on our last visit. We hope to finally tie the knot and get married while we are there so we need some advice. I have already... More 

Was this review helpful? Yes
Columbus, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

We had a group of 19 people from our office spend 4 days here in January and for the price, this place was great. We arrived shortly after check-in time and, after reading the reviews, I was expecting to have to wait a long time to check in, especially with 10 rooms, but I was happily proven wrong. We were... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

I had such a great two weeks at the resort in Feb 2015. We stayed one week in a Platinum suite and one week in a Villa suite. Both were great although the Villas are much farther from the beach, while the Platinum suites are the closest to the beach. Both sections have their own Private pools. The staff are... More 

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

The Food at the buffet: the quality very low with minimal selection. The Food is cold and at best warm even when they just open the doors. To put things in perspective white Spot food quality and taste is 50 times better. Cheese Cake factory is 200 times better than anything they serve at the resort. The rooms I stayed... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, I would like to let you know that we take our guests observations into great consideration with the aim to reinforce the quality of our services. We cannot tell you how sorry we are for the situations that you have mentioned with us. We are seriously committed to the achievement of our guests satisfaction, since your opinion is... More 

Penticton, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We booked our holiday in the Princess Family Suites. Very comfortable king sized bed. We did not feel the bunkbed, however, was safe for our 4 or 6 year old. We ended up being moved to the Platinum section (though we didn't complain, it was just offered to us). Beds in the Platinum section were more typical of what we've... More 

Was this review helpful? Yes
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Lynn J., We really appreciate all feedback which gives us an opportunity to evaluate our performance. It is wonderful to know that we were able to surpassed your expectations and highly recommend us. It’s very satisfying to know that we were able to provide you a great experience. We hope to have the pleasure to cater to you once... More 

1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

My boyfriend and I booked the platinum suite for $2300. We stayed 5 nights and 6 days. First and foremost, the shuttle that was suppose to deliver us to the hotel ended up backing into someone in another resort lot. Then we get switched to another shuttle which finally gets us to our resort about an hour later. We arrive... More 

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear charlotte j., Our customer´s comments are very important for us. We deeply apologize not being able to cover your expectations and we regret the inconvenience encountered. Please be so kind to send me your booking information to community.riviera@princess-hotels.com in order to follow up your case as we cannot find any report with the characteristics that you have described. Always... More 

Euharlee, Georgia, United States
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent our Honeymoon here. This July we are returning with a group of friends (18 total). We have all upgraded to Platinum and we can't wait. We loved everything about this resort. From the staff to the pools to the service.. all impeccable!! Yes, there is a lot of walking but.. at night it was so romantic to take... More 

Was this review helpful? Yes
Norwich Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Seven of us went here on Jan.13-24th.Had a great time.Rooms are very clean,spacious and we had a great view of the swimming area near the Riviera swim up bar.Lots of walking here,from our room to the front was about 10 minutes (but with a cool drink it went fast) Food in both buffets and the snack bars as well as... More 

Was this review helpful? Yes 1
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Princess in May/June 2014. This was our second stay, after our honeymoon in September 2013. We absolutely love it here, can't fault it at all and are going back in May this year! The hotel is beautiful, staff are friendly and the food is great. Here is a link to my original review (i think) http://www.tripadvisor.co.uk/members-citypage/Rosieluv/g150812... More 

Was this review helpful? Yes
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I just returned from the Grand Riviera Princess for a 10 day stay for our honeymoon. I have never written a review before, but as a younger couple with some pretty high standards, I wanted to put to rest all these terribly negative reviews, because they made me skeptical and I don't want that for any of... More 

Was this review helpful? Yes 11
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Tmurray09, We do really appreciate your preference in Grand Riviera Princess as your destination for your last vacation and for your positive feedback on TripAdvisor. Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay with us. We will be more than... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Riviera Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(37)
  • Room service(35)
  • Great time(28)
  • Buffet restaurant(14)
  • Platinum suite(14)
  • Junior suite(14)
  • Pool area(13)
  • Hot dogs(10)
  • Free shuttle(10)
  • Grounds were beautiful(9)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Caribbean Online Mgt Corp., Hotels.com, Tingo, getaroom.com and Odigeo so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#24 Business Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen

5,818 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5451)
Viewed
Pool/beach area (1185)
Viewed
View from room (184)
Viewed
Dining (376)
Viewed
Hotel & grounds (1361)
Viewed
Bathroom (135)
Viewed
Room/suite (707)
Viewed
Family/play areas (65)
Viewed
Business center/function rooms (19)
Viewed
1:50
Videos (11)
Viewed
Other (1408)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (17)
Viewed
Room/suite (6)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay