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All 199 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.5 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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71%
Ranked #94 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Brenda W Nashville, Tennessee
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3,538 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (809)
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English first
Nashville, Tennessee
1 review
4 of 5 stars Reviewed yesterday NEW

Our group of 11(8 adults, 1 teen, 2 children) had a great week! We were either Platinum or Adults Villas, which I highly recommend! Our room was very spacious, nice and clean, with sitting area. We had a King bed with a roll-away for our teenager. Well stocked fridge, liquor in room and a fruit plate upon arrival. We hung... More

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were excited to travel to the Grand Riveriera Princess Hotel as it looked fantastic on the websites, we were not disappointed. The grounds were immaculate and well maintained with lots of beautiful wildlife. However we were disappointed that our rooms were so far apart from each other. We were a party of 6 with three rooms. My husband and... More

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AGUASCALIENTES
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

The property is very nice, large rooms, well kept and comfortable. The place is huge and everything is far. To go to the restaurants from your room you have to walk 2 to 4 blocks. There is tram service that is full quite often and runs every 20'. The drinks are very low quality and if you want something better... More

Was this review helpful? Yes 3
Elk Grove, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I had the pleasure of staying at the Grand Riviera Princess All Suites Resort & Spa in Playa Del Carmen. We had an excellent time at the resort. The rooms were spacious and were will kept by housekeeping. The restaurants served a variety of food and the buffet was always a hit with both of us. The... More

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Tempe, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent four nights at the Grand Riviera after spending a few nights inland in Valladolid. Check in was a breeze, champagne toast upon arrival and a relaxing atmosphere throughout the property. We were in the Platinum Riviera section closest to the beach which was very nice. Our location was a 5-10 minute walk to the main lobby. We typically... More

Was this review helpful? Yes 1
Plantation, Florida
1 review
4 of 5 stars Reviewed 3 days ago NEW

The resort is very nice and very large! Areas of improvement! 1. Check in and Checkout was very long because they did not have adequate staff to cover all the guests. 2. I requested a non smoking suite and received one where the previous guests used it as a smoking room and when the bellman and I walked in my... More

Review collected in partnership with this hotel

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Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, First of all we would like to thank you for giving us the esteemed opportunity of serving you during your stay in Grand Riviera Princess and for sharing your impressions on TripAdvisor. We want to thank you for your feedback so, as you know, we believe it is only through listening carefully to the criticism comments and suggestions... More

Garfield Heights, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Would definitely do it again. My husband and I celebrated my birthday there. Had a wonderful experience. I was greeted with champagne at check-in, fruit in my room. This was our first time in Mexico and the first time at an all-inclusive resort. Every aspect of the experience was wonderful. I couldn't wait to tell EVERYONE of my experience. The... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your positive experience with the rest of the TripAdvisor community. We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve. We will... More

Louisville
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just returned from a week long stay. We booked through AmEx travel which connected us to Apple/Amstar at the resort. Transportation from the airport was included in our package so that was nice. Overall, we enjoyed our stay. The grounds are very large and pretty. Plan to walk a lot. Like many others, we had a mix of service.... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear TiffanyHoback, Our goal is to exceed our guests’ expectations, so I regret very much we could not completely exceed yours. I assure you that your constructive observations have been forwarded to the corresponding departments in order to take the appropriate measurements. I would like to have the opportunity to welcome you back in the near future to change the... More

Lockport,, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My 2 daughters, who are in their 20s and I spent a relaxing week at the resort. The resort is massive and gets some getting used to the layout. We stayed in the Platinum Suites and very glad we did. We were on the 1st floor. It was quiet and the concierge was helpful. The free Wi-Fi is intermittent at... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Paula, We are very thankful to you for sharing your experiences with other reviewers and glad to know we could meet your overall expectations. The Princess team is going to be more than glad to welcome you back for a next amazing vacation. Sincerely, Obed Canche Grand Riviera Princess More

Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Dont listen to negative reviewa.I went with a group for destination wedding.First off the check in.It went very smooth.One of our rooms didnt have a nice view it was changed next day no problem.The beach lunch was by far the best for burgers.Mexican restaurant only complaint here.Get the tbone at the grill steak is size of your plate very tasty.Fondue... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, We would like to extend our gratitude for sharing the impressions of your recent stay. I appreciate your valuable observations about some of our service. I hope to have the pleasure to welcome you back in the near future in Playa del Carmen. Sincerely, Obed Canche Grand Riviera Princess More

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Riviera Princess All Suites Resort & Spa 4.5*
Reservation Options:
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Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Suite (40)
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The Hotel (71)

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Playa del Carmen #35 Luxury Hotel in Playa del Carmen #41 Top resorts Hotel in Playa del Carmen #59 On the Beach Hotel in Playa del Carmen #66 Romantic Hotel in Playa del Carmen #71 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
Number of rooms
674

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