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All 199 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Ranked #98 of 199 hotels in Playa del Carmen
A recent review
4 of 5 stars reviewed yesterday
Tracey2204 Aberdeen, United Kingdom
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3,678 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (856)
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English first
Mexico City, Mexico
1 review
2 of 5 stars Reviewed yesterday NEW

I stay with my wife for 4 nights. The price was average for an all inclusive hotel; at first we were really pleased because the room are in great shape, not complain regarding the hotel condition. However the nightmare begins when you have to book your dinner restaurant and it has to be one at the time and after two... More

Was this review helpful? Yes 1
Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

check in was a joke, room booked for 3 people but was given a king size room for 2 with double bed, third bed had to then be brought in. mix up between First Choice and hotel but hotel very resistant to do anything without speaking to First Choice so had to call them on my mobile and find a... More

Was this review helpful? Yes 1
Lancashire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having been to the Grand Palladium last year and loved it so much we wanted to come back to Mexico we were a little concerned at some of the reviews we had read. We had no need to be at all as everything was excellent for us from start to finish. Travelling as a family of 4 with a teenager... More

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have recently come back from a 2 week stay at The Grand Riviera Princess. Firstly let me start by saying the hotel is definitely a 5 star but the food is a 3 star - please bare this in mind when booking your holiday. (Do not waste your time booking the Mexican restaurant - it is awful, shame because... More

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Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just got back from Grand Rivera Princess a week ago. Stayed one week Sunday to sunday. After reading some negative reviews, I had average expectations. But to my surprise everything went very smoothly from the beginning and we had a great time. The check in was a breeze, withing 5 minutes we got our room, which was upgrated to... More

Was this review helpful? Yes 2
Buford, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel is beautiful and very spacious. We had a platinum suite close (included Wi-Fi) to the pools and beach. The food could be better but it would not keep me from returning. The service was excellent and friendly. The beach was absolutely beautiful and refreshing. The hotel offers a shuttle service from one side to other at the resort.... More

Was this review helpful? Yes 1
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We just came back from this resort we booked a 7 day trip for 8 people and had we had paid and extra $300 per person to stay in the platinum section. Upon arrival we had a separate check in for platinum section we waited for 20 minutes at the desk no one came over they were checking in other... More

Was this review helpful? Yes 5
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Dave7319 We truly lament not having impressed you with some of our services since our objective is not only to fulfill, but also surpass our guests’ expectations. Therefore, we put our greatest interest into your opinion. We understand that there is always opportunities of improvement and our guests’ experiences play the key role in this continuous process, which leads... More

Wolverhampton, England, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Returned a few days ago from Grand Riviera Princess Hotel. Overall the hotel is well maintained, the furniture in the junior suite we had was a little tired but room cleaned regularly although I had to keep leaving a note each day to tell the maid that there were four people in the room and therefore we needed four towels... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Karen, Thank you for choosing us for your recent vacation and thank you for sharing your feedback on Tripadvisor. We are quite disappointed to read the negative overall impression you had on our resort and wish we would have found out about your dislikes while you were still on-site so we would have had the opportunity to make it... More

Ontario, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We stayed at GR Princess last week for seven nights. Upon check in, we asked if we could upgrade to a platinum suite (we were told by our travel agent that we had to get an upgrade only at the front desk and we could not get it ahead of time. Our travel agent also mentioned it was only a... More

Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Gele4ka, I would like to thank you for sharing with us your comments about your recent stay. I am very sorry to hear that you experienced some issues that did not allow you to have a pleasant stay with us. I have personally shared your comments with each one of the concern areas, which will take all the pertinent... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff the resort everything about this place is beautiful. The workers are extremely pleasant and a joy to be around. My wife and I went back in 2012 and will go back again. The food is amazing the drinks and ambiance is beautiful. The most amazing place in Mexico you will truly enjoy it.

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Priceline, BookingOdigeoWL, Expedia, Otel and Venere so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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Laguna Villa Suite (45)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Playa del Carmen #37 Luxury Hotel in Playa del Carmen #43 Top resorts Hotel in Playa del Carmen #61 On the Beach Hotel in Playa del Carmen #66 Romantic Hotel in Playa del Carmen #72 Family Hotel in Playa del Carmen
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Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
Number of rooms
674

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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