We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
#99 of 199 Hotels in Playa del Carmen
3,765 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Grand Riviera Princess All Suites Resort & Spa
Professional photos View all
Browse nearby
Grand Riviera Princess All Suites Resort & Spa
Write a Review

3,765 reviews from our community

Traveler rating
    1,495
    1,192
    587
    287
    204
See reviews for
1,011
1,793
45
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (885)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3765)
  • Mar-May only
    (964)
  • Jun-Aug only
    (1255)
  • Sep-Nov only
    (744)
  • Dec-Feb only
    (802)
All months
Loughborough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I have just returned from two weeks at the Riviera Princess and I was very impressed. Before going on holiday I checked out the reviews on line and was somewhat concerned by some of the negative comments. First of all although I was booked in at the Grand Riviera Princess it is in fact a complex comprising of the Riviera... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My fiancé and I booked the princess for the 11th of july to the 25th of july and upgraded our rooms to the swimup rooms. They are the best rooms without doubt we've ever stayed in! The fact that you can get up, get ready and go on to the balcony and walk in the pool was amazing, my fiancé... More

Was this review helpful? Yes 3
Morayshire
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just got back from a brilliant 2 weeks at the Princess. We travelled on the Dreamliner from Manchester, row 30, lots of legroom as it is beside the toilets, we weren't bothered with any smells either. Cancun airport was a lot quicker than Manchester. Remember and keep your 610 pesos per person for going home. Arrived at hotel after about... More

Was this review helpful? Yes 9
S.Wales
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my second holiday to the princess and me and my fiancée love the place. We love it that much we are planning on getting married here next year. The hotels staff are constantly cleaning and are always so friendly, they will do anything to make your stay a pleasing one. I would highly recommend this hotel to my... More

Was this review helpful? Yes 4
Toronto, Canada
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have just returned after spending a wonderful one week (Sept. 13-20) at Grand Riviera Princess. Our experience from the moment we arrive to the hotel to the moment we left was really great. Viviana, who welcomed us during the check in, was really kind and friendly, explaining all the facts about the restaurant reservations, rooms, etc. It was a... More

Was this review helpful? Yes 13
Port Alberni, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

when we arrived the check in did not have our rooms together as we requested 6 months prior and we are a family travelling together. We each had swim out rooms but when they moved us together they gave us regular rooms they were not swim out. I called the front desk and the moved us again and the second... More

Was this review helpful? Yes 3
Los Angeles
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the second time I stayed at this resort as I loved it the first time. It's clean, well kept, comfortable, all-inclusive and great beach access. The only problem is that the weather was not as warm as I had hoped. The staff is very friendly and helpful and I've recommended this resort to people who are interested in... More

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Campbell, California
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed with my family here in early August of 2014 and everything was going well till I got back to my room with the safe open and money missing. The resort is nice but the employees are thiefs, I came back to my room with the safe opens twice during my stay, the first time they did steal money... More

Was this review helpful? Yes 12
Sudbury, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 1 week ago

$500 in cash stolen from my room safe in Feb 2014. Staff didn't do much to help me while I was there, just went through the motions. They wouldn't call the police, actually forbid it, saying they were permitted on the property. I had to go into town for a report on my time and expense. Ultimately nothing came of... More

Was this review helpful? Yes 12
Edmonton, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow ...Just what we needed. The plane de-iced before leaving Calgary Sept 8. And we found ourselves in warm tropical bliss in a few short hours. The Princess is a solid 4 star resort. Large , nearly 680 rooms. We were traveling with 4 adults and 2 young children ( 5 and 7 ). We had purchased 2 Riviera Platinum... More

Was this review helpful? Yes 12
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for your feedback on your stay at the Hotel. We are delighted to hear that you have enjoyed your experience at Grand Riviera Princess. One of our top priorities is that you and all our guests have an unforgettable experience to share with their family and friends. We hope that we will be able to welcome... More

Do you own or manage Grand Riviera Princess All Suites Resort & Spa?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Riviera Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Priceline and Odigeo so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

5,387 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5021)
Viewed
Hotel & grounds (1152)
Viewed
Pool/beach area (1013)
Viewed
View from room (165)
Viewed
Room/suite (654)
Viewed
Bathroom (122)
Viewed
Dining (331)
Viewed
1:50
Videos (11)
Viewed
Family/play areas (48)
Viewed
Business center/function rooms (19)
Viewed
Other (1506)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Pool/beach area (17)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (6)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Grand Riviera Princess All Suites Resort & Spa