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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,769 Reviews from our TripAdvisor Community

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Traveler rating
    1,869
    1,555
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    337
    265
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1,332
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waltham Cross, United Kingdom
2 reviews
3 of 5 stars Reviewed yesterday NEW

We booked Grand Riviera Princess but stayed at Sunset Princess, actually a mirror image of the Riviera making a 1500 room complex with one working check in lobby. The complex is on a huge site only up to 3stories high and set in magnificently kept gardens. The staff were all kind and helpful. The niggles started with its massive size.... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Upon arriving at the resort we received a free upgrade to the Villa Laguna Suites (this might in part been because we mentioned we were getting married in late August 2015). We had a wonderful time at the resort! The food was beyond expectations, the service was out of this world and the beer was always a short distance away.... More 

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Houston
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed my stay at this hotel. Only draw back here is hotel is pretty big and can be pretty confusing initially. Food is very good and the nightly entertainment is also a plus. The Family section is very nice and looks perfect for families traveling with small children.

Was this review helpful? Yes 2
Lancashire, England
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a large resort, but we knew this and one of the reasons we chose it. We like having lots of space, options for days and lots of variation in the evening, and this place did not disappoint us. The rooms were large, we did not upgrade, although we asked but there was nothing available, so we had the... More 

Was this review helpful? Yes 5
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We arrived at the Grand Riviera Princess to find that it is part of a group of Princess hotels. The hotel is odd in that it is mirrored by an identical hotel: 'the Grand Sunset Princess' and this was the hotel we actually ended up staying in. The hotel is set in lovely grounds where you can see native animals... More 

Was this review helpful? Yes 2
Bowie, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

After reading the reviews about this resort I had mixed feelings and didn't know what to expect upon my arrival. I prepared myself to be disappointed but to find a way to enjoy my vacation with my family and friends the best way possible. HOWEVER, once we arrived to the resort (July 23, 2015) we were immediately greeted by the... More 

Was this review helpful? Yes 14
Louisville, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

From the time we stepped off the shuttle, we sensed that we were going to love it here! We had 11 people total in our group, ages 8-55, and we all had a wonderful time. We felt like the staff went out of their way to wait on us and be helpful at all times. My niece called and asked... More 

Was this review helpful? Yes 4
Upland, Indiana
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I celebrated our 30th wedding anniversary here. Nice large, quiet room, beautiful facility with multiple pools and great restaurants. Staff was very responsive and helpful. We were disappointed by the amount of seaweed on the beach but this is a current problem everywhere along the coast.

Was this review helpful? Yes 1
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from a 14 night stay at this Hotel, don't be put off by any negative comments this place is stunning, I went diving out away from this resort almost every day and often had to visit many of the other hotels in the area in order to get the dive boats, they were not a patch on the... More 

Was this review helpful? Yes 13
1 review
3 of 5 stars Reviewed 4 days ago NEW

My wife and I visited this resort along with my friend, his wife, and his toddler. We stayed in the Platinum area and they were in the Family area which provided us each with amenities that fit our smaller groups. Particularly, the Platinum suites have Wi-Fi in the rooms and the Platinum lobby. The lobby also has snacks, a bar,... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,515 photos of this hotel

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Pool/beach area (1325)
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Room/suite (798)
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Dining (423)
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Hotel & grounds (1591)
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View from room (202)
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Bathroom (152)
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Business center/function rooms (23)
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Family/play areas (71)
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Videos (11)
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Other (1552)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (309)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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Restaurants and Bars (28)
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The Hotel (71)

Management photos: Courtesy of the property manager

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All management photos (58)
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Hotel & grounds (12)
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Pool/beach area (17)
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Room/suite (6)
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Family/play areas (3)
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View from room (3)
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Dining (5)
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Other (12)
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