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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Grand Riviera Princess All Suites Resort & Spa
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4,883 Reviews from our TripAdvisor Community

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Traveler rating
    1,915
    1,585
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1,383
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,205)
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  • All months
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  • Mar-May only
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  • Jun-Aug only
    (1661)
  • Sep-Nov only
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Waltham, Massachusetts
1 review
2 of 5 stars Reviewed today NEW

This was my second time on that region, but my wife decided to visit another hotel with another couple and their kids. Arriving at the Hotel you can get a good idea how big the facility is, and how challenging service can be. It took us 30 minutes to check in, and another 30 minutes to see our bags at... More 

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Red Deer, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I headed down here for our honeymoon, and we were not disappointed! Everything was wonderful. The food was marvelous, especially at the a la carte restaurants; specifically the French and Italian ones. Breakfast and lunch buffets were always enjoyable, and the sports bar serves burgers and fries, etc. all day. There was a seaweed problem for the... More 

Was this review helpful? Yes 3
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort is 10 out of 10! It is enormous and beautiful. My fiance and I felt like we were walking into a palace. Super friendly and helpful staff. Besides the buffets there are 7 restaurants such as Italian, Hibachi, Steakhouse, etc..to meet your cravings. I recommend this resort hands down.

Was this review helpful? Yes 2
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have just returned from a 2 week holiday to this fantastic hotel. The location is amazing and right on the beach. The pools are large and generally shallow water makes it better for kids. Pool bars are supurb. Food choice is brilliant with over lots of alternative restaurants to the main buffet ones. You also have the sister hotel... More 

Was this review helpful? Yes 2
Schenectady, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our experience was great, the resort was very big and beautiful. Our rooms were amazing and very clean. We had our own balcony which over looked the court yard. They have many different restaurants and snack bars to dine at and the entertainment was great. The only down fall is that the beach when we stayed there in August had... More 

Was this review helpful? Yes 1
St. John's, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

This resort is large. It is three resorts in one. If you are looking for a place to go with your kids, then I would recommend it. Upon arriving we had to wait a while at the Platinum check in for service. There was no line for service, though it was slow. Further, our requests prior to arrival were not... More 

Was this review helpful? Yes 2
St. Louis
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel in January- sorry I’m just now getting around to writing a review. The good…there’s lots of stuff to do – active resort, HUGE with many pools and bars. Relatively clean, although the pool had roof thatching in it because they were refinishing it. The bad…the food. Breakfast was ok at best, lunch was barely edible... More 

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Kearny, New Jersey
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

Booked this resort to attend someone's destination wedding. Overall, Horrible experience; you can spend the same money on a better hotel. Hotel looks nice, but is too large with too few workers and shuttles to and from beach to entrance. Buffet food (and even some restaurants) was at best fast food quality (pretty sure all their food was purchased from... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited this hotel for 2 weeks on the 11th August. My boyfriend and I (22,24) booked a junior suite room number 7262 which was absolutely beautiful. We enquired about platinum but it was roughly 450 pesos pp per night so we decided not to bother. Our room was situated between the Lobby and the pools and about a 8... More 

Was this review helpful? Yes 9
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 2 week stay and loved every minute of it. The hotels great the grounds are stunning everyone works very hard there. The oriental food show was our favourite restaurant and Geraldine from mama Mia was so helpful and kind. We was a little worried before going after seeing a few bad reviews but honestly... More 

Was this review helpful? Yes 8
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
Questions? Get answers from hotel staff and past guests. Ask a question

6,632 photos of this hotel

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Hotel & grounds (1598)
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Pool/beach area (1327)
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Family/play areas (72)
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Room/suite (798)
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Dining (423)
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Bathroom (152)
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View from room (202)
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Business center/function rooms (23)
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1:50
Videos (11)
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Other (1659)

Expert photos: Taken by TripAdvisor travel experts

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All expert photos (309)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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Restaurants and Bars (28)
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The Hotel (71)

Management photos: Courtesy of the property manager

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All management photos (58)
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Hotel & grounds (12)
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Pool/beach area (17)
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Room/suite (6)
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Family/play areas (3)
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View from room (3)
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Dining (5)
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Other (12)
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