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Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
#98 of 199 hotels in Playa del Carmen
3,665 Reviews 4 of 5 stars
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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3,665 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (852)
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English first
Ontario, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

We stayed at GR Princess last week for seven nights. Upon check in, we asked if we could upgrade to a platinum suite (we were told by our travel agent that we had to get an upgrade only at the front desk and we could not get it ahead of time. Our travel agent also mentioned it was only a... More

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2 reviews
5 of 5 stars Reviewed yesterday NEW

The staff the resort everything about this place is beautiful. The workers are extremely pleasant and a joy to be around. My wife and I went back in 2012 and will go back again. The food is amazing the drinks and ambiance is beautiful. The most amazing place in Mexico you will truly enjoy it.

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

Can't say enough good things about this resort.we stayed in a junior deluxe suite which was spacious and comfortable with a fantastic garden view where the local coatis visited us each day.we generally went to the pool in the mornings and beach in the afternoons. The pools were warmer than I have my bath back home.The beach was amazing, been... More

Was this review helpful? Yes 1
Grimsby, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed here with our 3 teenage daughters (who we had paid for as adults) for two weeks in August 2014. We had a fantastic time (* once our rooms were sorted!) The whole complex was immaculately clean, everyone was very friendly. I dont see how anyone could fault the food. The buffets were amazing and there... More

Was this review helpful? Yes 1
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We checked into the property on Saturday evening. Notwithstanding that we paid for the platinum package which allowed for a dedicated check desk. It took us over an hour to checkin. I noticed staff either do not care about service or management does not care about quality of service. Shuttles that run from the lobby either are infrequent or are... More

Was this review helpful? Yes 2
New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My family and I vacationed at the Grand Sunset & Riviera Princess in Mexico last week. The resort is beautiful and big. You will do lots of walking, but there is a 24 hour shuttle that runs around the resort. We appreciated the walk especially at night after dinner. The food is ok at the buffets, and there is definitely... More

Was this review helpful? Yes 3
Bournemouth, United Kingdom
2 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I'd like to start by saying that I was apprehensive about staying at GRP before I went due to some of the negative reviews on here. However, please please ignore them they must be written by really picky and fussy people. My boyfriend and I stayed in the Yucutan Princess building (I definitely recommend the platinum upgrade for reasons I... More

Was this review helpful? Yes 14
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We have just come back from a very disappointing stay here. The grounds and beach are lovely - exactly as they are in the pictures, so no complaints there. The rooms are large and clean and house keeping come daily. The problem is with the food and the service. Having travelled for 19 hours to get there, we were greeted... More

Was this review helpful? Yes 1
Rancho Santa Margarita, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Just got bact this morning from 5 night / 6 day stay. Not impressed at all. 1. Check In: We checked in later around 6:30 - 7:00. Our checking was easy because the 3-5 rush hour had ended. I understand why luggage takes a long time to get to you room when there is so many checking in... We actually... More

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Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear CBHANDSRH, I would like to extend you my sincerest apologies in relation of the inconveniences you may have encountered during your stay with us. Please, let me inform you that our Executive Chef staff is aware regarding your opinion about the buffet and is going to take appropriate measures to correct and avoid similar incidences like you have experienced... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We are family of 6 and before departure I have emailed the hotel directly to confirm anjoning rooms .I got reply that they will try their best.When we have arrived we got the rooms far from each other.Had to wait for other people to check out and spent the whole day checking if the rooms were available for us.I brought... More

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Was this review helpful? Yes 1
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear mira m, We appreciate your comments, which are always useful for our daily work. We have informed all our departments and discussed with them, as our main goal is your satisfaction. As I have explained before, our hotel can't guarantee any room request. This means that even if you call your hotel ahead of time and place a request,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

5,284 photos of this hotel

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Amenities

Hotel Style
#24 Business Hotel in #37 Luxury Hotel in #43 Top resorts Hotel in #61 On the Beach Hotel in #66 Romantic Hotel in #72 Family Hotel in
Hotel Class
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
Number of rooms
674

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Grand Riviera Princess All Suites Resort & Spa and other travelers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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