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Grand Riviera Princess All Suites Resort & Spa

Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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Grand Riviera Princess All Suites Resort & Spa
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4,438 reviews from our community

Traveler rating
    1,745
    1,442
    687
    323
    241
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1,208
2,095
62
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,102)
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Richmond, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed from May 5-12, 2015 Booked 3 rooms make sure you request your rooms together as ours were put all over the resort. 2 put on the sunset side and 1 in the family section. First floor rooms very very musty. If you have allergies make sure you bring something. Now that was the only bad things I have to... More 

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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I spent a week here June 2014 for our honeymoon. This was our first all inclusive trip and I came on here to read reviews before we left. Some people are ridiculously picky... This resort is BEAUTIFUL, there were over 10 huge pools and there were 2 or 3 swim up bars. We easily booked the a... More 

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Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful 2 week trip with Friends and family. Take the bad reviews with a grain of salt. Yes be very careful of the slippery floors and around the pools (we seen alot of people slip or fall, including myself) some accidents are people being very intoxicated. sections 1,5 & 7 are closest to lobby, buffets and pools. Resort is very... More 

Was this review helpful? Yes 2
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

First of all, a little message for the negative reviewers I have seen on here - WHAT ON EARTH ARE YOU TALKING ABOUT? I booked this holiday fairly "last minute" (7 weeks prior, which for a control freak like me is like booking the night before) as we had to cancel another holiday, and after I booked it I came... More 

Was this review helpful? Yes 18
Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So, it's not a Sandals or a Dreams or a Beaches, but it's not bad. We arrived late and avoided the sales pitch for travel time share everyone has been writing about. The beach water might be clear or murky, (depends on the day). We experienced both. The shuttle drops you off at the platinum beach or the chill out... More 

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Saint Cloud, Minnesota
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 days ago NEW

We traveled to this resort in May 2014, with our 10 year old son. We booked a preferred room. Check- In: When we arrived, we were told the room was not ready. I expected this to be the case, as we were a few hours early. I grabbed our luggage and we headed for the pools. I did not leave... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW

My husband and I got married at this resort in November. While we enjoyed the amenities offered at the resort, we felt that the customer service was severely lacking (and I work in the service industry, this wasn't just mediocre service, this was horrendous customer service). We had started planning our trip and wedding at the resort 8 months prior... More 

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Scotland, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

very nice hotel and beutiful surroundings, everything was very clean and the staff were very helpful. lovely spa and gym area with daily fitness classes. My 12 year old daughter was made to feel very welcome at the kids club and the girls were brilliant with her, doing lots of different activities each day. I will say that the food... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

GRP was a great choice! The hotel is grand and beautiful. When we arrived at the hotel we received a free upgrade to the platinum rooms which included free wifi and the rooms were closer to beach not to mention huge. We were so happy with the upgrade. Platinum rooms also get priority on restaurant reservations which is a plus.... More 

Was this review helpful? Yes 6
Nottingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a fantastic stay for a fortnight in April, the weather was amazing and the hotel was perfect. The food in the buffets was lovely, plenty of choice and very fresh. We ate in the Mexican and the Japanese restaurant. The sushi was great but we weren't so impressed with the Mexican - the food in the buffets was... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Very good(30)
  • Room service(28)
  • Great time(17)
  • Junior suite(14)
  • Buffet restaurant(11)
  • Platinum suite(9)
  • Pool area(9)
  • Free shuttle(8)
  • Sports bar(8)
  • Lobby bar(6)
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6,130 photos of this hotel

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Dining (402)
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Room/suite (749)
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Pool/beach area (1245)
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Family/play areas (70)
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Bathroom (139)
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Amenities (26)
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Beach (14)
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Junior Suite (32)
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Junior Suite Deluxe Pool (39)
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Laguna Villa Suite (45)
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Platinum Pool (4)
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Platinum Suite (40)
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Pool (10)
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Restaurants and Bars (28)
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The Hotel (71)

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Hotel & grounds (12)
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Pool/beach area (17)
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Room/suite (6)
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Family/play areas (3)
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Dining (5)
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Other (12)
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Amenities