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All 198 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Hotel amenities
Grand Riviera Princess All Suites Resort & Spa

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71%
Ranked #91 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
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3,217 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I recently traveled to this resort from March 27-April 3. We had the platinum upgrade and it was well worth it for the service that we received. Our flights arrived early in the morning but we were well aware that we would not be able to receive our room key until 3pm although we were able to... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all, thank you for share your feedback with us and the community of TripAdvisor. We are happy to know that you have enjoyed our service and facilities. Thank you for choosing Grand Riviera Princess as your home away from home. Please, be sure that I will share your comments with all our staff, especially with Ronandol.... More

Magherafelt, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a brilliant experience with this resort, we checked in around 4pm and there was no queue at all I guess we were lucky. it was so clean, the staff worked hard they were pleasent, polite, helpful and good fun. Our room was spacious and well situated '7040' right between the reception and restaurant area and the beach and... More

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear stashios, We appreciate all of our guest’s comments and suggestions regarding our services and facilities; we are pleased to know we have reached the goal of giving you a memorable honeymoon at our resort. We hope you can come back here for your first wedding anniversary. It would be a honor to host you again. It’s a pleasure! Best... More

Calgary, Canada
1 review
3 of 5 stars Reviewed 3 days ago NEW

This was a much anticipated vacation for my family of four and eight of our very close friends. We sent a courtesy email including all of the names of the individuals in our group requesting to have our rooms in the same general area. This request was totally disregarded our rooms were scattered all over the Riviera side of the... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear MonstaMomma, Thank you for share your first review with the community of TripAdvisor. We are very surprised to receive your review almost 5 months after your last visit and we are also very sorry that the service provided was not the adequate to complete your requirements We would also like to confirm that regarding your requests of close suites,... More

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

Beatiful resort.. Would recomend other than check in 3.00pm Huge line up over 1 hr wait and then they got the room wrong, then put us in another room, went there, opened the door and this 70 plus old couple were going at it.. her legs in the air and he was pile driving her.. I was in shock ,... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for sharing you experience at the resort; your comments are very important for us as a tool for improvement, please be sure your observations have been shared and reviewed with our Front Desk Manager to take immediate actions. Your satisfaction will always be our priority. I am glad to know that overall you had a good... More

Chantilly, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Traveled here in first week of May in 2013, overall good stay! All the staff were really nice no complaints there. This place is huge, a lot of walking with little toddlers it was a bit tough. The buffet was good even for eating non meat items. One negative was the sellers on the beach, blocked the view with their... More

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Fafffy Thank you for sharing your thoughts with other future guests. We will let know all the Grand Riviera Princess staff about your comments. It is so important to us knowing that we had exceeded your expectations. We hope you can come back here in your next vacations. It would be a honor to host you again. Sincerely, Obed... More

Fredericton, Canada
1 review
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was our 1st trip to GRP, was there from Mar 27 - Apr 3. Our first impression upon entering the lobby was WOW! We arrived by bus so was part of a lg group, check in took about 1/2 hr. We as a group of 7 were very pleased to find out we had been assigned rooms in the... More

Was this review helpful? Yes 20
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear nbtraveler92 Thank you so much for your incredible feedback! Reading such words is a reward to all the work we do to make that happen. Thanks also for the constructive comments. Please, be sure I will share your comments with Hidaly and the rest of the staff. Thank you for choosing Grand Riviera Princess as your vacation destination, and... More

Youngstown, Ohio
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Just returned from a few days of much needed R&R @ GRP. We stayed in the Laguna Villas, which apparently aren't as exclusive as you'd think. Non-Villa guests were not only permitted to walk in and through, but even lounge around the pool. Really a slap in the face of the guests that paid for this "upgrade". Yet another example... More

Was this review helpful? Yes 2
West Berlin, New Jersey
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Went here for my honeymoon two years ago. Had an amazing time. Last year we came back w/ my best friend and his wife. Also an amazing stay at this resort. (Only problem last year was they didn't give us rooms next to each other). This year going back w/ both my best friend and his wife ,his parents and... More

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Brad K, Thank you so much for the nice words! We love to read that you had a great time while staying at Grand Riviera Princess! To make a guest feel like home is one of many objectives we try to achieve each and every time. See you in May! We will be more than happy to welcome you... More

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My boyfriend and I just returned last Saturday from a 8 day 7 night trip at Grand Riviera Princess. There are both great aspects of this hotel as well as only okay aspects. Grounds: Gorgeous & super clean. It is big, but it is no problem at all. We are mid 20's and the walk was no big deal for... More

Was this review helpful? Yes 6
Sarman C, Operations Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jenny P, As Operation Manager of Grand Riviera Princess All Suites Resort & Spa, I would like to thank you for your review and feedback. On behalf of the resort, I’d like to apologize for what seems to be a disappointing stay. I have carefully considered each and every comment that you have mentioned within your review and I... More

Burlington, Ontario
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I vacationed at the Grand Riviera March 21-28. We stayed in the Yucatan suites (adults only). Loved, loved the privacy and quietness of the adults only section. The pool was never crowded and drinks flowed from the bar with a small tip. Lots of sun and shade available. This resort is large but full of options for... More

Was this review helpful? Yes 4
Obed C, Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, It was a pleasure receiving you and we appreciate that you have taken the time to share your experience on Tripadvisor. Always make us glad to hear the feedback from all our guests and to know that our efforts to serve and provide you with a refreshing stay, were worth it! Once again, we appreciate your kind comments... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#39 Romantic Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Hotel
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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