We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 199 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.5 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Grand Riviera Princess All Suites Resort & Spa to your Saves list
Grand Riviera Princess All Suites Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
71%
Ranked #95 of 199 hotels in Playa del Carmen
A recent review
3 of 5 stars reviewed yesterday
jessican132 Toronto, Canada
  • Overview
  • Reviews (3,545)
  • Photos (5,220)
  • Amenities
  • Room tips (815)
  • Location
  • More
Write a Review

3,545 people have reviewed this hotel

Traveler rating
    1,399
    1,130
    550
    271
    195
See reviews for
926
1712
42
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (815)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

We came here for a work conference plus a staff training, so it was two meetings tacked onto one trip. I know, I'm pretty lucky of all places, this is where we end up for 10 days straight, right? The rooms were amazing. Bathrooms were a dream!! So clean and luxurious. The rooms were spacious, every room had a nice... More

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed yesterday NEW

These reviews about broken showers seems to be a trend. The hotel staff are entering the room while guests are away, wreck the shower and break the glass and make the guests pay for the damages. Such shame for such a beautiful resort. We were about to book 10 of our friends there, but now, we will look else where.

Was this review helpful? Yes 1
Lexington, North Carolina
2 reviews
3 of 5 stars Reviewed yesterday NEW

The resort is beatiful but very big with much walking required as described in previous reviews. It was extremely hot and humid during our stay, however there was no rain so we were very pleased. Our flight arrived early so we were unable to get our rooms until just before 3pm. We were able to enjoy the facilities while waiting... More

Was this review helpful? Yes
New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

First I would like to say it is a very nice hotel, and not all workers were rude and nasty some were very pleasant. Our negative experiences were how some associates discriminated against other hispanic cultures, it seems they catered more to the Canadians, French, etc....not sure if this depends on the amount of money you spend but we tipped... More

Was this review helpful? Yes 1
Birkenhead, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family and I have just got back from 2 weeks at the resort. First impressions were very good, we were travelling with our 2 teenage children and had two suites booked. I had e mailed ahead to ask for adjoining rooms. Upon checking in we got this, so big plus straight away. The restaurants were all really good, we... More

Was this review helpful? Yes 3
Durham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Me and my girlfriend travelled here on the 8th July for 2weeks. The travelling was worth it! This resort is complete luxury, very large but quite enjoyed the walks. We spent nearly every day on the beach as there was no breeze by the pools and it was so so hot! Beach was lovely and always clean, the massage workers... More

Was this review helpful? Yes 2
Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our family of four went to Grand Riviera Princess in July 2014. We thoroughly enjoyed our 8 night stay at the resort and would consider coming back. The staff were friendly, the resort was clean and it was very service oriented. However, the check-in process was painful. After a long flight and shuttle bus to the hotel the last thing... More

Was this review helpful? Yes
New York City, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Besides the fact that it was awfully humid, the resort was amazing! The staff was friendly and welcomed us into the resort and Mexico at every corner. One bartender in particular, Mayra, was the sweetest person i ever met! She made the best drinks in the resort. The minute we turned the corner of the buffet and she saw our... More

Was this review helpful? Yes 6
Lakewood, Colorado
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This place was very pretty but the horrible service and lack of help was terrible! Staff was not friendly like we are use to. The food in the restaurants was not good either! We travel to Mexico almost every year and this was the worst place we have stayed in!!To top it off my daughter and husband came back to... More

Was this review helpful? Yes 2
Annapolis, Maryland, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband, two teenagers and I just returned from 6 nights here. We are members of Royal Holiday and this is a new resort we can use our membership at. All in all, the property itself is very nice and well maintained. Be prepared to walk, walk and walk. It is not convenient to get from the lobby to your... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Grand Riviera Princess All Suites Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Riviera Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Pool area(16)
  • Buffet restaurant(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Riviera Princess All Suites Resort & Spa 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Amex, Caribbean Online Mgt Corp., Travelocity, Priceline, BookIt.com, BookingOdigeoWL and Otel so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

5,220 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4854)
Viewed
Room/suite (651)
Viewed
Bathroom (120)
Viewed
Hotel & grounds (1150)
Viewed
View from room (161)
Viewed
Pool/beach area (1004)
Viewed
Dining (330)
Viewed
1:50
Videos (11)
Viewed
Family/play areas (48)
Viewed
Other (1379)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Pool/beach area (17)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (6)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (12)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Playa del Carmen #35 Luxury Hotel in Playa del Carmen #41 Top resorts Hotel in Playa del Carmen #59 On the Beach Hotel in Playa del Carmen #66 Romantic Hotel in Playa del Carmen #71 Family Hotel in Playa del Carmen
Hotel Class
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
Number of rooms
674

See which rooms travelers prefer