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All 198 Playa del Carmen hotels

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
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Grand Riviera Princess All Suites Resort & Spa
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71%
Ranked #91 of 198 hotels in Playa del Carmen
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
Brenda R Timmins, Canada
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3,220 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Timmins, Canada
1 review
5 of 5 stars Reviewed today NEW

We just got back from 10 day stay in princess riviera...we were sad to leave there. Everything was above expectations...food was fantastic and so much choice at buffets, did several a la carte restaurants and were happy with them. Staff were friendly, helpful, and caring. Our room and the grounds were clean and well-kept. The beach and water were super,... More

Was this review helpful? Yes 2
Edmonton, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

I would like to break this review up into two parts. First- this is a very large well run resort,it has a great beach and the staff are very nice and give great service.The grounds are wonderful and our room was always clean and we were very satisfied with the junior suite. Second-When my wife and i arrived at the... More

Was this review helpful? Yes 1
Fredericktown, Ohio
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We left the cold on March 12th from Columbus Ohio at 0630 and arrived an hour late due to airlines. Since we were late, we missed the bus to GRP. But no worries, Vacation Express sent a new SUV to pick up my wife and I. Once we arrived, at 1400, we were greeted with champagne and mimosa. We had... More

Was this review helpful? Yes 7
Ottawa, Canada
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I recently traveled to this resort from March 27-April 3. We had the platinum upgrade and it was well worth it for the service that we received. Our flights arrived early in the morning but we were well aware that we would not be able to receive our room key until 3pm although we were able to... More

Was this review helpful? Yes 12
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear guest, First of all, thank you for share your feedback with us and the community of TripAdvisor. We are happy to know that you have enjoyed our service and facilities. Thank you for choosing Grand Riviera Princess as your home away from home. Please, be sure that I will share your comments with all our staff, especially with Ronandol.... More

Magherafelt, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a brilliant experience with this resort, we checked in around 4pm and there was no queue at all I guess we were lucky. it was so clean, the staff worked hard they were pleasent, polite, helpful and good fun. Our room was spacious and well situated '7040' right between the reception and restaurant area and the beach and... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear stashios, We appreciate all of our guest’s comments and suggestions regarding our services and facilities; we are pleased to know we have reached the goal of giving you a memorable honeymoon at our resort. We hope you can come back here for your first wedding anniversary. It would be a honor to host you again. It’s a pleasure! Best... More

Calgary, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a much anticipated vacation for my family of four and eight of our very close friends. We sent a courtesy email including all of the names of the individuals in our group requesting to have our rooms in the same general area. This request was totally disregarded our rooms were scattered all over the Riviera side of the... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear MonstaMomma, Thank you for share your first review with the community of TripAdvisor. We are very surprised to receive your review almost 5 months after your last visit and we are also very sorry that the service provided was not the adequate to complete your requirements We would also like to confirm that regarding your requests of close suites,... More

Winnipeg, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beatiful resort.. Would recomend other than check in 3.00pm Huge line up over 1 hr wait and then they got the room wrong, then put us in another room, went there, opened the door and this 70 plus old couple were going at it.. her legs in the air and he was pile driving her.. I was in shock ,... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Guest, Thank you for sharing you experience at the resort; your comments are very important for us as a tool for improvement, please be sure your observations have been shared and reviewed with our Front Desk Manager to take immediate actions. Your satisfaction will always be our priority. I am glad to know that overall you had a good... More

Chantilly, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Traveled here in first week of May in 2013, overall good stay! All the staff were really nice no complaints there. This place is huge, a lot of walking with little toddlers it was a bit tough. The buffet was good even for eating non meat items. One negative was the sellers on the beach, blocked the view with their... More

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Fafffy Thank you for sharing your thoughts with other future guests. We will let know all the Grand Riviera Princess staff about your comments. It is so important to us knowing that we had exceeded your expectations. We hope you can come back here in your next vacations. It would be a honor to host you again. Sincerely, Obed... More

Fredericton, Canada
1 review
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our 1st trip to GRP, was there from Mar 27 - Apr 3. Our first impression upon entering the lobby was WOW! We arrived by bus so was part of a lg group, check in took about 1/2 hr. We as a group of 7 were very pleased to find out we had been assigned rooms in the... More

Was this review helpful? Yes 20
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear nbtraveler92 Thank you so much for your incredible feedback! Reading such words is a reward to all the work we do to make that happen. Thanks also for the constructive comments. Please, be sure I will share your comments with Hidaly and the rest of the staff. Thank you for choosing Grand Riviera Princess as your vacation destination, and... More

Youngstown, Ohio
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Just returned from a few days of much needed R&R @ GRP. We stayed in the Laguna Villas, which apparently aren't as exclusive as you'd think. Non-Villa guests were not only permitted to walk in and through, but even lounge around the pool. Really a slap in the face of the guests that paid for this "upgrade". Yet another example... More

Was this review helpful? Yes 3

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Hotel Summarization (Beta)

What travelers say

  • Very good(47)
  • Room service(39)
  • Great time(31)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(13)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#39 Romantic Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Official Description (provided by the hotel):
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid “Paseo de los Dioses” is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess All Hotel
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico

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