We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5 Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grand Riviera Princess All Suites Resort & Spa
Professional photos View all
Browse nearby
Grand Riviera Princess All Suites Resort & Spa
Write a Review

4,111 reviews from our community

Traveler rating
    1,620
    1,320
    639
    309
    223
See reviews for
1,122
1,934
50
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (995)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4111)
  • Mar-May only
    (964)
  • Jun-Aug only
    (1255)
  • Sep-Nov only
    (935)
  • Dec-Feb only
    (957)
All months
Calgary, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Overall we had a great vacation at this huge resort. 45 minute drive from airport, quick check in and very helpful front desk staff. We upgrated to Diamond which was worth it for us because of the nicer rooms, proximity to the beach, private pool/bar, and other benefits. Some pros/cons: PROS Huge pool areas Great a la carte food Service... More 

Was this review helpful? Yes 1
Troy, Ohio
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Traveled as a family of four. We booked with Vacation Express through our travel agent and good thing we did. The check in process was an unpleasant one. We were the only family checking in and it took almost 45 minutes to do so. We booked two adjoining rooms - one for my husband and I and the other for... More 

Was this review helpful? Yes 1
Surrey, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great mexican vacation! Travelled as a couple, stayed in one of the platinum suites, beachfront (mangrove between you and beach, 3rd floor gets oceanview over mangrove), private beach area with drink service (thanks to Yara for her great service!), own concierge, easy ala-carte reservations, free room service, clean and big rooms with jacuzzi on deck. Most mornings filled with a... More 

Was this review helpful? Yes 1
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Absolutely wonderful on every level! I could fill an entire book with outstanding superlatives about this resort but I think you should experience this polished gem for yourself! Only then would you understand why I have been returning every year since 2011! Delicious, enticing, exotic, refreshing, relaxing, inviting, and embracing!!! You will not be disappointed!

Was this review helpful? Yes 10
Skelmersdale, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Was blown away from the size and look of this place, the staff couldn't do enough and their was always some sort of entertainment by the pool, never had a problem with any room service or guests, would 100% come back here again, also take advantages of the offers to Cocobongos and Senior Frogs, quality nights out.

Was this review helpful? Yes 11
Prince George, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have been going to this resort for years now and rant and raved to our friends and family. There was 40 of us travelling to attend a wedding (average cost for all of us $100,000) The resort is so not what it has been in previous years. Usually we get treated like royalty from the moment we get on... More 

Was this review helpful? Yes 9
Fair Haven, New Jersey
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this hotel very close to christmas for the week after christmas. It was really our only option including all of the caribbean, so my expectations were low. We arrived on a monday and were upgraded to what they called the family package, which include internet service that was very tempermental (kids were 15 & 16). We were given 2... More 

Was this review helpful? Yes 4
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear kim b, Thank you very much for your kind comments! We are pleased to know that our staff has met your expectations and have made it possible for you to enjoy your holiday. Nothing would please us more than to have the opportunity to welcoming you back again to this your home at the Mexican Caribbean. Best Regards, Obed... More 

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

It was literally incredible. I've never had so much fun, or been to such a beautiful place. I've stayed in Mexico twice before and have been to most of the Caribbean Islands, but grand riviera princess is honestly the best hotel I've visited so far. I'm 21 years old and travelled with my friend. We just wanted to relax and... More 

Was this review helpful? Yes 10
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Jesshallcta, Thank you for taking the time to share your experience with others. Your comments are very helpful in allowing us to continue to deliver the most excellent experience. We are glad to read that you have enjoyed the live music at la Plaza and our Gym. It will be our pleasure to greet you here again as our... More 

Leamington Spa, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was lovely, very large! The food was good variety and fresh. 2 adults and 2 Children (15 & 12) we chose this hotel on the understanding there was a games/teens room, this consisted of a Nintendo Wii and air hockey table ! To me not much for them to keep them entertained. The biggest issue for us as... More 

Was this review helpful? Yes 2
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Sophiemarkham1987, We really appreciate the time you have taken to share with us your impression about your stay at The Grand Riviera Princess. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of your vacation. Our primary goal is to ensure you are able to... More 

Dawson Creek, Canada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed everything about this resort with our two children (ages 11 and 7). We loved the King size bed and bunk beds in our amazing swim up room! The kids enjoyed walking out our patio door and going swimming (would have been nice if our area got some sun-was shady 90% of day, but meh, what can you... More 

Was this review helpful? Yes 3
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Angie D., Thank you for taking the time to provide us your feedback. We are delighted to find out that you enjoyed the accommodations and facilities of our hotel. We take great pride in creating incredible vacations and after receiving your remarks, it is great to confirm we have succeeded in doing so for you and your loved ones.... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Riviera Princess All Suites Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(44)
  • Room service(39)
  • Great time(30)
  • Platinum suite(18)
  • Buffet restaurant(16)
  • Pool area(16)
  • Junior suite(14)
  • Hot dogs(12)
  • Grounds were beautiful(10)
  • Free shuttle(10)

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta. Avenida Mza 20 lote 006, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Caribbean Online Mgt Corp., Tingo, Despegar.com and Odigeo so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Business Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen

5,756 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5389)
Viewed
Family/play areas (65)
Viewed
Pool/beach area (1162)
Viewed
Hotel & grounds (1346)
Viewed
Room/suite (700)
Viewed
Dining (375)
Viewed
View from room (181)
Viewed
Bathroom (133)
Viewed
Business center/function rooms (19)
Viewed
1:50
Videos (11)
Viewed
Other (1397)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (309)
Viewed
Amenities (26)
Viewed
Beach (14)
Viewed
Junior Suite (32)
Viewed
Junior Suite Deluxe Pool (39)
Viewed
Laguna Villa Suite (45)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (40)
Viewed
Pool (10)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (17)
Viewed
Room/suite (6)
Viewed
Family/play areas (3)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay